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CHC43015 Certificate IV in
Ageing Support

Manage Aged Care Compliance

Version 1.2 Produced 17 July 2017
Copyright © 2017 Compliant Learning Resources. All rights reserved. No part of this publication may be reproduced or
distributed in any form or by any means, or stored in a database or retrieval system other than pursuant to the terms of the
Copyright Act 1968 (Commonwealth), without the prior written permission of
Compliant Learning Resources.
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Version control & document history

Date Summary of modifications made Version
Version 1 final produced following
21 March 2017 1.0
assessment validation.

Updated list of units under ‘Units of

28 June 2017 Competency’; Updated ‘Assessment 1.1
Requirements’

Minor changes in wording; Updated

17 July 2017 1.2
Task 2 under Project Assessment

TABLE OF CONTENTS
This is an interactive table of contents. If you are viewing this document in Acrobat,
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INSTRUCTIONS TO STUDENT
The questions in this workbook are divided into three (3) categories.
The Knowledge Assessment covers generic underpinning knowledge of basic terms
and concepts relating to the relevant units of competency. These questions are all in a
short answer format. The longer questions requiring creative thought processes are
covered in the case studies and project assessment. You must answer all
questions using your own words. However, you may reference your learner
guide and other online or hard copy resources to complete this assessment.
Some questions cover processes you would be likely to encounter in a workplace.
Ideally, you should be able to answer these questions based on the processes that are
currently in place in your workplace. However, if you do not currently have access to
a workplace, then answer the questions based on processes that should be
implemented in a typical workplace setting.

WHAT IS COMPETENCY BASED ASSESSMENT

The features of a competency based assessment system are:
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• It is focused on what learners can do and whether it meets the criteria

specified by industry as competency standards.
• Assessment should mirror the environment the learner will encounter
in the workplace.
• Assessment criteria should be clearly stated to the learner at the
beginning of the learning process.
• Assessment should be holistic. That is it aims to assess as many
elements and/or units of competency as is feasible at one time.
• In competency assessment a learner receives one of only two outcomes
– competent or not yet competent.
• The basis of assessment is in applying knowledge for some purpose. In
a competency system, knowledge for the sake of knowledge is seen to be
ineffectual unless it assists a person to perform a task to the level
required in the workplace.
• The emphasis in assessment is on assessable outcomes that are clearly
stated for the trainer and learner. Assessable outcomes are tied to the
relevant industry competency standards where these exist. Where such
competencies do not exist, the outcomes are based upon those identified
in a training needs analysis.

Definition of competency
Assessment in this context can be defined as:
• The fair, valid, reliable and flexible gathering and recording of evidence
to support judgement on whether competence has been achieved. Skills
and knowledge (developed either in a structured learning situation, at
work, or in some other context) are assessed against national standards
of competence required by industry, rather than compared with the
skills and knowledge of other learners.

THE BASIC PRINCIPLES OF ASSESSING

NATIONALLY RECOGNISED TRAINING
Developing and conducting assessment, in an Australian vocational education and
training context, is founded on a number of basic conventions:

The principles of assessment

• Assessment must be valid
• Assessment must include the full range of skills and knowledge
needed to demonstrate competency.
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• Assessment must include the combination of knowledge and skills

with their practical application.
• Assessment, where possible, must include judgements based on
evidence drawn from a number of occasions and across a number of
contexts.
• Assessment must be reliable
• Assessment must be reliable and must be regularly reviewed to
ensure that assessors are making decisions in a consistent manner.
• Assessors must be trained in national competency standards for
assessors to ensure reliability.
• Assessment must be flexible
• Assessment, where possible, must cover both the on and off-the-job
components of training within a course.
• Assessment must provide for the recognition of knowledge, skills
and attitudes regardless of how they have been acquired.
• Assessment must be made accessible to learners though a variety of
delivery modes, so they can proceed through modularised training
packages to gain competencies.

• Assessment must be fair and equitable

• Assessment must be equitable to all groups of learners.
• Assessment procedures and criteria must be made clear to all
learners before assessment.
• Assessment must be mutually developed and agreed upon between
assessor and the assessed.
• Assessment must be able to be challenged. Appropriate
mechanisms must be made for reassessment as a result of
challenge.

The rules of evidence (from Training in Australia by M Tovey, D Lawlor)

When collecting evidence there are certain rules that apply to that evidence. All
evidence must be valid, sufficient, authentic and current;
• Valid
• Evidence gathered should meet the requirements of the unit of
competency. This evidence should match, or at least reflect, the type
of performance that is to be assessed, whether it covers knowledge,
skills or attitudes.
• Sufficient
• This rule relates to the amount of evidence gathered. It is
imperative that enough evidence is gathered to satisfy the
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requirements that the learner is competent across all aspects of the

unit of competency.
• Authentic
• When evidence is gathered, the assessor must be satisfied that
evidence is the learner’s own work.
• Current
• This relates to the recency of the evidence and whether the evidence
relates to current abilities.

THE DIMENSIONS OF COMPETENCY

The national concept of competency includes all aspects of work performance, and
not only narrow task skills. The four dimensions of competency are:
• Task skills
• Task management skills
• Contingency management skills
• Job or role environment skills

REASONABLE ADJUSTMENT
Adapted Reasonable Adjustment in teaching, learning and assessment for learners
with a disability - November 2010 - Prepared by - Queensland VET Development
Centre
Reasonable adjustment in VET is the term applied to modifying the learning
environment or making changes to the training delivered to assist a learner with a
disability. A reasonable adjustment can be as simple as changing classrooms to be
closer to amenities, or installing a particular type of software on a computer for a
person with vision impairment.
Why make a reasonable adjustment?
We make reasonable adjustments in VET to make sure that learners with a disability
have:
• the same learning opportunities as learners without a disability
• the same opportunity to perform and complete assessments as those without a
disability.

Reasonable adjustment applied to participation in teaching, learning and

assessment activities can include:
• customising resources and assessment activities within the training package
or accredited course
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• modifying the presentation medium

• learner support
• use of assistive / adaptive technologies
• making information accessible both prior to enrolment and during the course
• monitoring the adjustments to ensure learner needs continue to be met.

Assistive / Adaptive Technologies

Assistive / adaptive technology means ‘software or hardware that has been
specifically designed to assist people with disabilities in carrying out daily activities’
(World Wide Web Consortium - W3C). It includes screen readers, magnifiers, voice
recognition software, alternative keyboards, devices for grasping, visual alert
systems, digital note takers.

IMPORTANT NOTE
Reasonable adjustment made for collecting candidate assessment evidence must not
impact on the standard expected by the workplace, as expressed by the relevant
Unit(s) of Competency. E.g. If the assessment was gathering evidence of the
candidates competency in writing, allowing the candidate to complete the
assessment verbally would not be a valid assessment method. The method of
assessment used by any reasonable adjustment must still meet the competency
requirements.

THE UNITS OF COMPETENCY

The units of competency specify the standards of performance required in the
workplace.
This assessment addresses the following unit(s) of competency from CHC43015
Certificate IV in Ageing Support:

CHCLEG003 - Manage legal and ethical compliance

• Research information required for legal compliance
• Determine ethical responsibilities
• Develop and communicate policies and procedures
• Monitor compliance
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• Maintain knowledge of compliance requirements

HLTWHS002 - Follow safe work practices for direct client care

• Follow safe work practices for direct client care
• Follow safe work practices for manual handling
• Follow safe work practices for infection control
• Contribute to safe work practices in the workplace
• Reflect on own safe work practices

And partially addresses:

CHCADV001 – Facilitate rights of clients

CHCCCS006 – Facilitate individual service planning and delivery
CHCAGE004 - Implement interventions with older people at risk

For complete copies of the above units of competency:

Download them from the TGA website: www.training.gov.au

CONTEXT FOR ASSESSMENT

To complete the assessments in this workbook, candidates need to have access to
their learning materials and the internet. The written questions and project may be
completed wholly at the student’s home or chosen place of study.

ASSESSMENT REQUIREMENTS
The assessment requirements specify the evidence and required conditions for
assessment.
Each unit of competency can be unbundled to reveal three key assessment
components:

• Performance Evidence
• describes the subtasks that make up the element of the unit
• Knowledge Evidence
• describes the knowledge that must be applied in understanding the tasks
described in the elements
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• Assessment Condition
• describes the environment and conditions that assessments must be
conducted under

The associated assessment method in this kit covers all of these components as
detailed in the matrix below:
Units of Competency
Assess CHCAD CHCCCS CHCAG
ment CHCLE HLTWH V001 006 E004
Activitie G003 S002
s
Quiz
Written
Questions
Case
Studies
Project

ASSESSMENT METHODS
There are eleven (11) Assessment Workbooks for the course. Nine (9) of which are
Theory Workbooks, one (1) is the First Aid Workbook, and one (1) is the Skills
Workbook. This is Workbook 3.

Theory Workbooks
The Theory Workbooks use the following assessment methods:

• Knowledge Assessment – A set of generic and workplace questions testing

the student’s general knowledge and understanding of the general theory
behind the unit.
• Case Studies – Detailed scenarios and simulated environments providing all
necessary information required to complete relevant tasks and activities

The theory workbooks in this course are as follow:

Workbook 1 – Support Independence and Wellbeing

Workbook 3 – Manage Aged Care Compliance

Workbook 4 – Work in Health and Community Sector

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Workbook 5 – Support and Empowerment of Older People

Workbook 6 – Deliver Care Services Using a Palliative Care Approach
Workbook 7 – Facilitate the Empowerment of People with Disability
Workbook 8 – Support Relationship with Carers and Families
Workbook 9 – Plan and Deliver Services to Clients
Workbook 10 – Develop and Maintain Networks and Collaborative
Partnerships

First Aid Workbook

The First Aid Workbook contains guidance for you in submitting your requirement in
the unit HLTAID003 Provide First Aid. Refer to Workbook 2 – First Aid for this
assessment.

Skills Workbook
The Skills Workbook contains the practical assessment which covers all units of
competency of CHC43015 Certificate IV in Ageing Support.
These practical assessment activities will be completed during the course of your
Vocational Placement.
You should not commence with the Skills Workbook until you have
completed the nine (9) theory workbooks and have received feedback
from your assessor.

The assessment method used in the Skills Workbook includes:

• Practical Assessment – a set of tasks or activities completed according to set

instructions and guidelines to meet the requirements of the relevant units.
These tasks and activities require you to have access to a workplace.

The skills workbook in this course is:

Workbook 11 – Skills Workbook

RESOURCES REQUIRED FOR ASSESSMENT

Assessor to provide:
• Case studies and simulations
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• Information about work activities, as necessary

Candidate will need access to:

• Computer with internet and email access and a working web browser
• Installed software: MS Word, Adobe Acrobat Reader
• Access to legislation relevant to the aged care industry, including codes of
conduct, WHS legislation, practice standards, etc.
• At least two (2) persons who will volunteer in the roleplay activities
• Video camera or a mobile phone with video and audio recording capabilities
• At least five (5) people who have email accounts
• Printer to print policies and procedures in the Case Study Assessment

ASSESSMENT WORKBOOK COVER SHEET

WORKBOOK: Workbook 3
TITLE: Manage Aged Care Compliance
FIRST AND SURNAME:
PHONE:
EMAIL:

Please read the Candidate Declaration below and if you agree to the terms
of the declaration sign and date in the space provided.
By submitting this work, I declare that:
• I have been advised of the assessment requirements, have been made aware of my rights
and responsibilities as an assessment candidate, and choose to be assessed at this time.
• I am aware that there is a limit to the number of submissions that I can make for each
assessment and I am submitting all documents required to complete this Assessment
Workbook.
• I have organised and named the files I am submitting according to the instructions provided
and I am aware that my assessor will not assess work that cannot be clearly identified and
may request the work be resubmitted according to the correct process.
• This work is my own and contains no material written by another person except where due
reference is made. I am aware that a false declaration may lead to the withdrawal of a
qualification or statement of attainment.
• I am aware that there is a policy of checking the validity of qualifications that I submit as
evidence as well as the qualifications/evidence of parties who verify my performance or
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observable skills. I give my consent to contact these parties for verification purposes.

Name : Signature: Date:

KNOWLEDGE ASSESSMENT
Quiz Part 1 – Legal and Ethical Compliance

• Select three (3) statements which are true about the relationship between human rights and
human needs.

1
• The purpose of human rights is to satisfy human needs.
2
• Human rights and human needs are universal.

• Human rights entitle the person to have their basic human needs
met.
3
• Human rights is based from a legal obligation while human needs
are fundamental for survival.

• Select three (3) situations which correctly demonstrate the fulfilment of human needs and
human rights in the context of aged care service.

1
• A female support worker, who is three months pregnant, was
requested by her supervisor to resign from work as she may not be
able to fulfil her duties well with her condition.

• An Aboriginal worker, who plans to attend a cultural activity in their

community, has been refused of a community service leave.
2
• An elderly client is showing signs of aggressive behaviour by yelling
and hitting the support worker with his cane. The support worker
talks to the client calmly to defuse the situation.

• A client has been admitted to residential care because of suspected

abuse by a family member. The client tells the service provider that
they want to go back and live in their own home, to which the
service provider approves.
3
• One of the male clients dislike the support worker assigned to him.
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He files a complaint to the service provider and accuses the support

worker of neglecting his duty of care.
The supervisor tells the client that the situation will be investigated.

• From the options below, select five (5) human rights instruments or tools used in the
workplace.

• Certification and qualification requirements for case workers

• Financial assessment to determine whether a client can pay for services

1
• Charter of clients’ rights and responsibilities
2
• Organisational policies and procedures relevant to client complaints
3
• Plain English documentation that help explain legislation
4
• Continuous improvement policy and procedures
5
• Person-centred approach to service delivery

• Match the following human rights based approaches to their correct definition.

• Accountability
• Empowerment
• Legality
• Non-discrimination and Equality
• Participation
Write the letters of your answers on the spaces provided.

Participation • Everyone has the right to be involved in

decisions concerning their human rights.

Accountability • It requires effective monitoring of compliance

with human rights standards, achievement of
human rights goals and effective remedies for
human rights breaches.
Non-discrimination and • Everyone is entitled to claim and exercise their
Equality rights and freedoms.
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Empowerment
• It requires the law to recognise human rights
and freedom as legally enforceable
entitlements.
Legality • It also means that priority should be given to
the most marginalised people in terms of the
realisation of their rights.

• Match the following human rights framework to their application in organisations providing
health and community services, including aged care centres.

• Reaffirm
• Educate
• Engage
• Protect
• Respect
Write the letters of your answers on the spaces provided.

Respect • Legislation, policies and practices will be

reviewed to ensure compliance with the seven
core treaties of the UN human rights, and to
consolidate anti-discrimination laws.
Protect
• Each legislation introduced will be aligned with
the seven core treaties of the UN human rights,
which Australia is a party.
Engage • Action plans will be developed to improve the
protection and promotion of the human rights.
Educate • Funds from the Government will be used to
educate the community and to promote
awareness programs for better understanding of
human rights.
Reaffirm • Human rights is recognised by organisations and
in the community by promoting awareness and
understanding.

• The statements below refer to the rights of employers, workers, and clients in aged care
services.
Identify whose rights are described by the statement by writing the following letters in the
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space provided:

E – if it relates to employers’ rights

W – if it relates to workers’ rights

C – if it relates to clients’ rights

C • be involved in deciding what care will meet their needs

E • determine whether a person is qualified to perform the job as

support worker

C • have their professional qualifications and capabilities acknowledged

W • be actively involved in the planning and management of services

E • establish grounds for entitlements such as sick leaves,

superannuation, workers’ compensation, and insurances

C • be provided with information on how to give feedback or

complaints about the services received

• The statements below refer to the responsibilities of employers, workers, and clients in aged
care services.

Identify whose responsibilities are described by the statement by writing the following
letters in the space provided:

E – if it relates to employers’ responsibilities

W – if it relates to workers’ responsibilities

C – if it relates to clients’ responsibilities

W • seek the professional advice from other staff who provide

assessment, individualised care planning, treatment, etc. to the
client

E • provide and maintain a safe and healthy working environment

W • respect the humanity and dignity of the client

E • provide enough information to the service provider to assist them

in developing the care plan
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C • follow the terms and conditions of the written agreement with the
service provider

E • provide information, training, instructions, and supervision to

workers so they can safely perform their tasks

• Select three (3) aged care practices which are prohibited by law.

☐ • Changing the client’s care plan without consulting with the client

• Placing a client who shows challenging behaviours in a secluded

environment
☐ • Referring a client to another organisation if they are unsatisfied
with your organisation’s service
☐ • Refusing service to a client who has limited or no knowledge of the
English language

• Reporting a suspected abuse or neglect to clients

• Select five (5) effective techniques for monitoring compliance in aged care services.

☐ • Ad hoc inspections

☐ • Audits

☐ • Continuing professional education

☐ • Risk assessment

☐ • Team meeting

• Washing client’s clothing

• The following statements are processes involved in a review audit of an aged care service
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provider. Write T if the statement is True, and F if the statement is False.

F
• A decision-maker who is also part of the assessment team, decides
on the service provider’s performance against the Accreditation
Standards.
T
• An assessment team conducts a site visit to the organisation.
T
• Service providers and the Department of Health are informed of
the decision.
F
• Service providers conduct a self-assessment.
T
• The assessment team writes a recommended audit report,
however, this is not the final report yet.

• The Aged Care Act 1997 states the sanctions that can be imposed if an aged care service fails
to comply with its requirements. Select three (3) sanctions which are correct from the
options below.

☐ • The service provider’s approval may be suspended or revoked.

☐ • They may be restricted of services which they currently offer as a service provider.

• They may be prohibited from charging of accommodation payments or

☐
accommodation contributions.

• They will pay charges to the Department of Human Services.

• They may be asked to reimburse payments charged to clients.

• It is mandatory for individual support workers in aged care to hold which of the following
certifications? Select only two (2) responses.

☐ • Accreditation Certificate

• Student Visa

• First Aid Certificate

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☐ • Police Check

• From the list below, select four (4) training requirements which individual support workers
working in aged care are required to have.

• Ironing client’s clothes

☐ • Dealing with clients with challenging behaviours

☐ • Food handling tasks

☐ • Hazardous manual tasks

• Infection control

☐ • Medication administration

• Select four (4) key areas where an aged care provider will be assessed to become an
approved service provider.

• an applicant’s experience

• financial management and methods

☐ • geographical location and access

☐ • levels of management committee

☐ • systems in place to meet its responsibilities

☐ • understanding of responsibilities as a provider

• The following are business insurances required for aged care centres.

• Personal accident insurance

• Public liability
• Workers compensation insurance
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Match each insurance to its purpose. Write the letter of your answer in the spaces provided.

Workers compensation • This insurance is used by the service

insurance provider as protection when people
outside the organisation claim negligence,
causing damage or injury, due to the
service provider’s operations.
Public liability • It is a compulsory insurance that covers
expenses such as wages and medical bills
if the community worker is injured while
conducting work.
Personal accident insurance • This insurance covers members,
volunteers, officials or participants for
any out-of-pocket expenses if the person
incurred any injury, disability or death
while conducting work in behalf of the
organisation.

• Aged care service providers are assessed against the Accreditation Standards as part of R.

Identify whether each of the required standards refer to residential aged care or home care
by writing the following letters in the space provided:

R – if it’s a residential aged care standard

H – if it’s a home care standard

H • Appropriate access and service delivery

R • Care recipient lifestyle

H • Effective management

R • Health and personal care

R • Management systems, staffing and organisational development

R • Physical environment and safe systems

H • Service user rights and responsibilities

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• The following are the steps that organisations, including services providers, typically follow
when developing their plans, policies, and codes of conduct for service delivery.

• Planning and consultation

• Research and defining policy terms

• Drafting the policy

• Implementing the policy

• Monitoring compliance

Match each step to its definition. Write the letter of your answer in the spaces provided.

Monitoring compliance • As part of continuous improvement efforts,

policies are evaluated and reviewed. This can
be done through gathering feedback and
other methods of gathering data to identify
areas where policies can further be improved.

Implementing the policy • Policies are applied throughout the

organisation. The policy becomes effective
throughout the organisation or to everyone
whom it applies. It includes actioning
breaches as they occur.

Planning and consultation • It mainly involves the approval and support

of senior management to implement a new
policy or to modify an existing one. This also
involves consultation with other relevant
stakeholders, e.g. gathering feedback from
staff.

Research and defining policy • These involve defining key terminologies that
terms will be used in the policy. This is to ensure
that everyone is on the same page. This step
will clearly distinguish what is within policy
and what is against the policy. This also
includes defining the scope of the policy – to
whom does this policy apply

Drafting the policy • The policy is put into writing. This may
involve several rewriting and review by
management and even stakeholders.
Drafting the policy may mean publishing the
policy in the organisational staff handbook or
other similar documents used in an
organisation.
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• Jack is a 70-year old client in home care whom you support with activities of
daily living (ADLs). He has been diagnosed with mild dementia.
Jack has a habit of getting out of bed in the morning and walking around his
house barefoot, causing him to have minor cuts and blisters on his feet. You ask
him about his injuries and he does not seem to feel them at all. You also notice
that his nails are long. You suspect that he has diabetes as you have recognised
this signs from other clients.
You are concerned about Jack’s injuries, as people diagnosed with diabetes take
longer to heal.
Given your work role, select four (4) tasks that you could do to assist the client.

• Apply sorbolene cream on Jack’s feet.

☐ • Contact a podiatrist.

• Prepare him meals with low sugar content.

☐ • Record your observation in Jack’s progress notes.

☐ • Remind Jack to put on his shoes before leaving the bed.

☐ • Trim Jack’s nails.

• From the options below, select two (2) situations which violate professional
boundaries between clients and support workers in the workplace.

• A family member of a client gives you $100 and asks you to you to pay extra
☐
attention to the client.

• A support worker feels burnout from work. The client notices this and asks the
☐ support worker to share her thoughts and feelings. After a quick talk, the support
worker feels better.

• One of the clients in residential care is a recovering alcoholic. During one of their
morning walks, the client asks the support worker to walk him to the bottle-o
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because he feels upset. The support worker refuses.

• A client who has been in palliative care for a long time has passed away. The
client’s family, while grieving, is thankful to the support worker who took care of
the client. They invite the support worker to come into their family gathering but
the worker politely declines the invitation.

• Select six (6) reliable sources of information about compliance requirements from the
options below.

☐ • Federal Register of Legislation (www.legislation.gov.au)

☐ • Legal specialists (e.g. lawyers)

☐ • Relevant legislation and regulations

• Newspapers, tabloids, and magazines

☐ • Peak bodies and industry associations

☐ • Local, state/territory, national government bodies

• Social media platforms (e.g. Facebook and Twitter)

☐ • Relevant supervisors, managers, or other industry personnel

• From the options below, select two (2) correct sources of plain English
documentation about legislation for aged care services.

• Cultural interpreter

• Guiding documents officially published by the relevant government

☐
departments or regulatory agencies

• TGA (www.training.gov.au)

• Official or organisational websites of relevant government

☐
departments, regulatory agencies, and industry associations

• Federal Register of Legislation (www.legislation.gov.au)

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• Which of the following options are plain English versions of legislation relevant to aged care
services? Select three (3) responses.

• Australian Human Rights Commission Act 1986

• Educators’ Guide to the Early Years Learning Framework (EYLF)

☐ • Guide to Aged Care Law

☐ • A Brief Guide to the Disability Discrimination Act

☐ • Guide to the Work Health and Safety

• Select five (5) ways by which the aged care centres can ensure they remain up-to-date with
compliance requirements.

• School reports

☐ • Subscribe to regulator updates

☐ • Subscribe to legislative update email lists

☐ • Subscribe to industry body updates

☐ • Attend industry conferences and training

• Social media

☐ • Subscribe to funding body updates

• Word of mouth

• Which of the following are the responsibilities of managers when developing policies and
procedures in the workplace? Select only four (4) responses.

• Limit consultative activities to management level only. There is no

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need to consult staff about policies to be developed or modified.

• Identify and define the problem or issue that brings the need to
☐
develop or modify a policy.

• Gain the proper approval and endorsement before implementing

☐ the policy and procedures (e.g. Board, Committee of Management)
as required in the organisation.

• Establish the policy development process by creating an action plan

☐ of what needs to be done, including research, consultation, and
policy writing tasks, by whom, and when.

• Provide feedback and complaints to staff members.

• Conduct research including reading similar policy documents,

☐ relevant legislation, seeking legal advice, and consulting with
experienced staff and regulatory authorities.

• Which of the following are the responsibilities of managers when monitoring policies and
procedures in the workplace? Select only four (4) responses.

☐ • Establish how often implemented policies and procedures are

reviewed (e.g. quarterly and or annually)
☐ • Maintain documentation of the review process conducted on
implemented policies and procedures.
☐ • Identify stakeholders responsible for reviewing and monitoring
implemented policies and procedures.

• Provide feedback and complaints to staff members.

☐ • Gain the proper approval and endorsement before implementing
changes in policies and procedures.

• Access and review the vision, values, planning policy guidelines and template from this link:
www.communitydoor.org.a/standard-1-governance-and-management.
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Match the each of the following sections of the policy to the type of information they contain.

• Purpose
• Scope
• Policy statement
• Procedures
• Other related policies and procedures
• Review processes
Write the letter of your answer in the spaces provided.

Scope
• Section indicating which services, stakeholders
and staff the policy will apply to.
Procedures
• Section including a list of specific actions or
organisational processes to be followed to
implement the policy (e.g. Development and
review of statement of organisational vision
and values; Promotion of the vision and values
statement)
Purpose
• This a written statement of the organisation’s
vision and values that will provide the guide to
everyone how they approach the work. This will
also provide an overview or a picture to other
stakeholders on what the organisation is all
about, its goals as an organisation, and its
philosophies.
Review processes • Section indicating how often this policy will be
reviewed, who will be responsible for reviewing
the policy, describing the process of how the
policy will be reviewed, and how the policy
decisions will be documented and
communicated
Policy statement • Section indicating that the organisation is
committed to working to the set organizational
vision and mission – using these to guide how
stakeholders approach work, including
planning and service delivery
Other related policies and • Section identifying related policies and other
procedures forms or organisational documents

• (AACQA) is a regulatory authority for aged care services. What does this AACQA do?

Select four (4) responses from the options below.

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☐ • accredit Australian Government-subsidised aged care homes

• conduct quality reviews of home care and Aboriginal and Torres

☐
Strait Islander flexible care services

• provide compliance monitoring, information and training to

☐
providers

• provide funding for not-for-profit aged care providers

• work with the community to promote quality care for older

☐
Australians

• Which of the following are liabilities of managers in relation to the anti-discrimination laws
in aged centres?

Select three (3) responses from the options below.

☐ • Act in a non-discriminatory way towards clients and staff

• Ensure that client has been informed of service to be delivered to

them

• Investigate on complaints concerning bullying, discrimination and

☐
harassment to staff and/or clients

• Secure and store personal records of staff and client according to the
organisation’s record-keeping policies

• Take reasonable steps to prevent workplace discrimination and

☐
harassment

Quiz Part 2 – Safe Work Practices for Direct Client Care

• Identify the following safety signs by matching them to their correct meaning. Choose your
answers from the following list:

• Automated external • No sharps

defibrillator • Radioactive material
SAMPLE ONLY

• Biohazard • Sharp edges

• Disability parking • Toxic
• Emergency exit • Wear hand gloves
• First aid • Wear mask
• Infectious substance

• • •

Toxic First aid

Biohazard

• • •

Wear mask Wear hand gloves Automated external

defibrillator

(Continuation of Quiz 2 – Question 1)

SAMPLE ONLY

• • •

Emergency exit Radioactive material Disability parking

• • •

Infectious substance No sharps Sharp edges

• Which of the following definitions best explain the meaning of hazard? Select
one (1) response.

• A hazard is anything that has the potential to cause injury or illness.

• A hazard is a risk.

• A hazard is a serious, unexpected, and often dangerous situation

☐
requiring immediate action.
SAMPLE ONLY

• None of the definitions are correct.

• Select three (3) statements that best describe the responsibilities of a care
recipient relevant to safety considerations in a .

☐ • participating in safety assessments of their home

☐ • ensuring their pets are controlled during service provision

• providing a dedicated smoking area for care worker, if applicable

• securing any equipment and/or supplies recommended by the care

worker to be able to provide proper care

☐ • providing cleaning equipment that is suitable and well maintained

• Select three (3) statements that best describe the rights of a client relevant to
safety considerations in a home-based environment.

• to receive reliable, coordinated, safe, quality care and services which

☐
are appropriate to clients’ assessed needs

• to receive support according to the decisions of the service provider

• to be treated without exploitation, abuse, discrimination,

☐
harassment or neglect

• to receive care without being obliged to feel grateful to those

☐
providing my care

• to independently revise their own care plan

• Select three (3) statements that best describe the responsibilities of a care
worker relevant to safety considerations in a home-based environment.
SAMPLE ONLY

• clearly communicate and understand what services are to be

☐
provided to the client

• assess additional services before being performed and report to

☐
supervisor

• provide equipment and supplies outside scope of responsibility

required to ensure safe and proper provision of care

• repair broken steps, provide adequate lighting, restrain animal, etc.

• review an activity that may have changed to ensure the controls are
☐
still working or need to be altered within scope of responsibility

• Select three (3) statements that best describe the rights of a care worker relevant
to safety considerations in a home-based environment.

☐ • Have policy and procedure in place for reporting risks/hazards

• Ignore WHS risks/hazards as the clients home is their problem

☐ • Be provided with relevant WHS training

☐ • Have regular workplace risk assessments conducted

• Individual support workers have no WHS rights when it comes to

working in a client’s home

• The statements below describe the fundamentals of the musculoskeletal system.

Fill in the missing words to make the paragraph correct. Choose your answers
from the following list:

• back injuries • least

• discs • twenty-four
• four
SAMPLE ONLY

The back has i.) four natural curve/s.

The spine has ii.) twenty-four bones (vertebrae).

iii.) Discs between the vertebrae absorb shock.

The muscles and joints at the back receive the iv.) least strain in an
upright posture which maintains the natural curves.

These natural curves should be maintained in order to prevent v.) back

injuries

Written Questions Part 1: Legal and Ethical Compliance

• Access references (e.g. online, source documents) about the legal and ethical
frameworks relevant to aged care services.
Complete the table for each of the following:

• Specify the legislation that applies to the given framework.

• Specify the code of ethics that applies to the given framework, including
the title of your reference
Guidance: Indicate what the service provider, including support
workers, must do as stated in the code, in relation to the framework,
e.g.:

Legal and ethical framework Code of Ethics

Privacy, confidentiality and disclosure Providers should promote an environment that

supports the privacy and confidentiality of residents,
families, and staff.

Reference: Code of Ethics and Guide to Ethical

Conduct for Residential Aged Care

• Briefly explain how each framework is applied in the workplace.

Guidance: You may refer to the legislation and code of ethics that apply in your
state/territory.

State/Territory:

Legal and ethical Application in the

Legislation Code of Ethics
framework workplace

The Child Protection The Act requires This applies to aged

(Working with persons engaged in
SAMPLE ONLY

Children in the Children) Act 2012 child-related work care service

workplace (NSW) to obtain a Working providers who have
with Children Check contact with
clearance.
children while
Reference: Code performing their
of Ethics and duties
Practice Guidelines
for Gerontology
Codes of conduct
Code of Ethics The code of ethics
Aged Care Act 1997
and Practice specifies the ethical
Guidelines for principles and values
Codes of conduct Gerontology when
providing aged care that must guide the
services. behavior of
providers and
Reference: support workers in
Australian
the workplace.
Association of
Gerontology (AAG)
Code of Ethics and
Practice Guidelines
for Gerontology

Codes of practice Providers must Quality Standards

Aged Care Act 1997 comply with the AACQA Quality
standards and Standards provide a
Codes of practice ensure that their
support workers are framework for aged
appropriately care service
trained and skilled providers to deliver
to deliver quality quality care and
care. services to their
Reference: clients.
Australian Aged
Care Quality Agency
(AACQA)
Complaints
Aged Care Rights Ensure that their
management Aged
requires aged care support workers are
Care Act 1997
service providers to appropriately
Complaints have a robust
complaints trained and skilled
management
management to deliver quality
system that ensures care.
that complaints are
effectively managed
and resolved in a
timely and
SAMPLE ONLY

respectful manner.

Reference:
Australian Aged
Care Quality and
Safety Commission
(AACQSC) Charter of
Aged Care Rights

Continuing Providers and Ensure that they

professional support workers are up-to-date with
education Aged must comply with the latest
Continuing Care Act 1997 AHPRA Guidelines
for Continuing developments in
professional
Professional aged care services.
education
Development to
maintain their
knowledge and skills

Reference:
Australian Health
Practitioner
Regulation Agency
(AHPRA) Guidelines
for Continuing
Professional
Development
Providers must
Discrimination Ensure that their
ensure that their
Aged Care Act 1997 services are
services are
provided without provided without
Discrimination
discrimination discrimination based
based on age, race, on age, race, or
gender, or any other
gender.
grounds that are
prohibited under
the law.

Reference:
Australian Human
Rights Commission
Age Discrimination
Act 2004

Dignity of risk Aged Providers must Right of clients to

Care Act 1997 respect the right of make decisions
clients to make about their lives and
Dignity of risk decisions about
their lives and support them.
support them to
take reasonable
SAMPLE ONLY

risks that are

consistent with their
goals, preferences,
and values.

Reference: Code of
Ethics and Practice
Guidelines for
Gerontology
Duty of care Aged Providers and
Provides guidance
Care Act 1997 support workers
have a duty of care on how to deliver
to ensure that their care that is
Duty of care
clients receive safe consistent with the
and quality care and ethical principles
services.
and values of the
Reference: Code of nursing profession.
Ethics for Nurses in
Australia
Universal
Providers must Ensure that their
Declaration of
ensure that their services are
Human Rights
services are provided in a
Human Rights Act
Universal provided in a
2019 (NSW) manner that
Declaration of manner that
respects the human respects the human
Human Rights
rights and dignity of rights and dignity of
their clients. their clients.

Reference: The
Human Rights Act
2019 (NSW)
enshrines the
human rights and
freedoms set out in
the Universal
Declaration of
Human Rights.
Informed consent Providers and
Provides guidance
Aged Care Act 1997 support workers
must obtain on how to obtain
informed consent valid and informed
Informed consent
from their clients consent from clients.
before providing any
treatment or care.

Reference:
Australian Medical
Association (AMA)
SAMPLE ONLY

Code of Ethics
Providers and
support workers
Mandatory
Providers and Comply with the
reporting Aged Care
support workers mandatory reporting
Act 1997
must comply with requirements under
Mandatory the mandatory
reporting the Aged Care
reporting
requirements under
the Aged Care

Reference:
Ombudsman
Complaint Handling
Guidelines for the
NSW Aged Care
Commissioner

Social workers Ensuring that there

and healthcare is no exploitation,
workers must harm, or conflict of
Practice standards establish and
maintain interest in the
appropriate relationship
professional
boundaries with
their clients,

Reference:

Social workers and Ensuring that there

healthcare workers is no exploitation,
must establish and harm, or conflict of
Practitioner/client maintain
appropriate interest in the
boundaries
professional relationship.
boundaries with
their clients,

Reference:
National Code of
Conduct for Health
Care Workers (2015)

Providers
should promote an
Privacy, environment that
confidentiality and supports the privacy
and confidentiality of
closure
residents, families,
and staff.
SAMPLE ONLY

Reference:

Policy frameworks Service providers Promote the

Aged Care Act 1997 must develop and wellbeing of
implement policies residents, families,
Policy frameworks and procedures that
comply with and staff.
legislative
requirements and
ethical principles,
and promote the
wellbeing of
residents, families,
and staff.

Reference:
Australian
Association of Social
Workers Code of
Ethics
Records
Service providers Ensure that they
management Aged
Care Quality must maintain are stored securely
Standards (2019) accurate and and confidentially.
Records
complete records of
management
care and services
provided to
residents, and
ensure that they are
stored securely and
confidentially.

Reference: Code of
Ethics and Guide to
Ethical Conduct for
Residential Aged
Care (2018)
Service providers
Work role Ensuring that there
must maintain
boundaries National is no exploitation,
appropriate
Code of Conduct for harm, or conflict of
professional
Work role Health Care Workers
boundaries in their interest.
boundaries work relationships
with colleagues,
ensuring that there
is no exploitation,
harm, or conflict of
interest.
SAMPLE ONLY

Reference:
Australian
Association of Social
Workers Code of
Ethics

Service Ensure that staff

providers must participate in regular
maintain training and
Work health and appropriate professional
safety professional development to
boundaries in their maintain their skills
work relationships and knowledge.
with colleagues.

Reference: Code of
Ethics

• Refer to the Aged Care Award.

Guidance: To open attached document above, right click on icon and select
‘Acrobat Document Object’ then ‘Open’
Complete the table below by supplying the information of each requirement
specified. Use your own words where information requires description.

Requirements Information

Weekly work hours: Maximum work hours for full-time employees

Weekly work hours: 38 hours per week
Maximum work hours for
full-time employees
Ordinary hours of work:7.6 hours per day

Levels of classification for • Registered Nurse Level 1

aged care employees (in
• Registered Nurse Level 2
relation to minimum weekly
SAMPLE ONLY

wages), as per the Aged

• Registered Nurse Level 3
Care Award 2010 Pay
• Endorsed Enrolled Nurse
• Assistant in Nursing Level 1
• Assistant in Nursing Level 2
• Other employees
Community service leave

• Provide three (3) reporting requirements that approved providers of

residential aged care services must adhere to for reporting reportable assaults
under the Aged Care Act 1997.

• Reporting to the Aged Care Quality and Safety Commission within 24

hours of the alleged assault occurring, and providing written
notification within 5 days.

• Reporting to the police as soon as practicable, but no later than 24

hours after becoming aware of the alleged assault.

• Documenting and retaining records of the alleged assault and the

actions taken in response to it, as well as any communication with
residents, their representatives, and relevant authorities.

• Research online and provide the guidelines for reporting suspected abuse of
older persons that apply in your state or territory.
Your responses must include the following:
• Person/s to whom the report will be made
• Details that must be provided in the report

State/Territory: NSW
• Reports of suspected abuse or neglect of older persons should be made to the NSW
Ageing and Disability Commission.
• The report should include the name, age and address of the older person, as well as the
nature of the suspected abuse or neglect, and any evidence or witnesses to support the
SAMPLE ONLY

report.

• Reports can be made anonymously, however, providing contact information may help the
commission to follow up and obtain further information if required.

• In your own words, describe the importance of having plain English versions
of legislation in aged care services.

Having plain English versions of legislation in aged care services is crucial for ensuring that
residents, their families, and staff have a clear understanding of their rights, responsibilities, and
obligations under the law. Legal jargon can be confusing and difficult to comprehend, especially for
those who do not have a legal background. Providing plain English versions of legislation makes it
easier for everyone to understand the law and comply with it. This is particularly important in the
context of aged care services, where the people involved may be vulnerable and need clear
guidance on their rights and obligations. Having access to plain English versions of legislation can
also help prevent misunderstandings and disputes, as everyone is on the same page regarding
what is required of them. Overall, plain English versions of legislation promote transparency,
clarity, and understanding, which are essential for promoting good communication and effective
care in aged care services.

• The Queensland Council of Social Service (QCOSS) has developed policy

templates and guidelines to assist community services organisations in
implementing the standards set in the Human Services Quality Framework
(HSQF).
Access www.communitydoor.org.au.

• Identify three (3) standards in the HSQF.

• Provide two (2) policy templates which organisations can use for each
of the standards in the HSQF you identified.
A sample answer has been provided for your reference.

Standards in the HSQF Two (2) policy templates

Sample answer: • Election of governing body template

Standard 1: Governance and • Training and development of
management governing body template

Standard 2: Service access • Access and equity template

• Eligibility and assessment template
SAMPLE ONLY

Standard 3: Responding to • Person-centred care and support template

individual need
• Service planning template

Standard 6: Feedback,
• Complaints management template
complaints and appeals
• Feedback and suggestion templete

• Briefly discuss how policies and procedures are used to manage legal
compliance and ethical practice in:
• Workplace practice
• Service delivery to clients
Guidance: Your discussion must be 50 – 200 words in length

• Workplace practice
In workplace practice, policies and procedures outline the expectations for staff
behavior, how work should be conducted, and the consequences of non-
compliance with legal requirements and ethical standards. They also provide a
framework for consistent decision-making and action across the organization. By
adhering to policies and procedures, organizations can minimize risks and legal
liability, protect employees from harm, and ensure fair and consistent treatment
for all staff members.

• Service delivery to clients

In service delivery to clients, policies and procedures guide staff in providing
safe, effective, and ethical care to clients. They outline the requirements for
client assessment, treatment, and ongoing care, as well as the standards for
communication, documentation, and reporting. Policies and procedures
ensure that clients receive consistent and high-quality care, that their rights
and dignity are protected, and that staff members are accountable for their
actions.
SAMPLE ONLY

• Briefly discuss what each of the following organisations do for the aged care
industry.
Guidance: Your discussion must be 50 – 200 words in length

Organisation What they do

ACSA is a peak body for not-for-profit and faith-based aged

care providers. They aim to provide advocacy, information, and
Aged and Community Services education to their members and the broader aged care sector.
Australia (ACSA) They represent the interests of their members to the government
and stakeholders, and work towards promoting high-quality aged
care services and addressing challenges faced by the sector.

The Aged Care Sector Committee is a national body that provides

advice and recommendations to the Australian government on
aged care policy and reforms. It includes representatives from the
Aged Care Sector Committee government, aged care providers, consumers, and other
stakeholders. The committee's aim is to provide a platform for
stakeholder engagement and ensure the delivery of safe,
effective, and high-quality aged care services to older Australians.
Leading Age Services Australia (LASA) is the peak body for private
and not-for-profit providers of aged care services in Australia.
LASA represents the interests of its members to the government
Leading Age Services Australia and other stakeholders, and provides them with advocacy,
information, and support. The organization also offers training
and education programs for aged care professionals and promotes
innovation and best practices in the industry.

My Aged Care is an Australian government initiative that

provides information, access, and support services to older
Australians and their families. The platform offers a range of
My Aged Care services, including assessments, support planning, and service
coordination, to help older people navigate the aged care system
and access the services they need. My Aged Care also provides a
national contact center and an online portal for accessing aged
care information and services.

Written Questions Part 2: Safe Work Practices for Direct

Client Care

• Complete the table provided. Briefly explain how the following state/territory
SAMPLE ONLY

legislative requirements are relevant to individual support impact the

following:
• workplace regulations
• codes of practice
• industry standards
Guidance: Your discussion must be 150 – 200 words in length

Impact to
Legislative
Requirements Workplace
Codes of Practice Industry Standards
Regulations

tate and territory WHS Compliance with these hese regulations

authorities are regulations is necessary impact workplace
state/territory WHS responsible for for aged care providers regulations, codes of
authorities developing and to maintain practice, and industry
enforcing occupational accreditation, and failure standards by setting
health and safety to do so may result in minimum standards and
regulations to ensure penalties or sanctions. requirements for
that workplaces are safe workplace safety and
and healthy for health.
employees.
Employers have a legal Compliance with these These obligations
responsibility to ensure responsibilities is critical impact workplace
rights and the safety and wellbeing to managing workplace regulations, codes of
responsibilities of of their employees. This risks, maintaining practice, and industry
employers duty of care extends to accreditation, and standards by setting
the provision of a safe avoiding legal and expectations for
Guidance: work environment, financial penalties. employer conduct and
include duty of care adequate training, and behavior.
appropriate equipment
and resources
Employees also have a Compliance with these These obligations
duty of care to maintain responsibilities is impact workplace
rights and their own safety and necessary to ensure a regulations, codes of
responsibilities of wellbeing, as well as that safe and productive practice, and industry
workers of their colleagues and work environment, and standards by setting
clients failure to do so may expectations for
Guidance: include result in disciplinary employee conduct and
duty of care action or termination of behavior.
employment.
Hazardous manual tasks Compliance with These regulations
refer to any physical regulations surrounding impact workplace
hazardous manual activities that involve hazardous manual tasks regulations, codes of
tasks lifting, carrying, is necessary to protect practice, and industry
pushing, or pulling workers from physical standards by setting
heavy loads, as well as injury, and failure to do expectations for safe
SAMPLE ONLY

repetitive movements, so may result in legal work practices and the

awkward postures, and action or penalties. prevention of physical
sustained muscle use. injury.
Infection control Compliance with These regulations
measures are designed infection control impact workplace
infection control to prevent the spread of regulations is critical to regulations, codes of
infectious diseases, such maintaining a safe work practice, and industry
as COVID-19, among environment and standards by setting
employees, clients, and minimizing the risk of expectations for
the wider community. disease transmission. hygiene and sanitation
practices, personal
protective equipment
use, and the
management of
infectious diseases.

• Consider a typical care facility and complete the table below.

• Identify three examples of hazards commonly found in care facilities.
Include at least one specific hazard relating to manual tasks, infection
control and general personal safety.
• List two possible harmful effects that may be caused by each hazard
identified.
• List two strategies to minimise the risks posed by each hazard
identified.

Hazard Possible harmful effects Strategies to minimise risk

• Manual • Musculoskeletal • Use
Tasks: disorders mechanical
Lifting and (MSDs) such as lifting
transferring strains, sprains, devices and
clients, and back transfer
pushing injuries. aids.
heavy • Fatigue and • Rotate tasks
equipment, decreased and provide
repetitive productivity regular
tasks such breaks to
as typing or • Contracting and
reduce
data entry. spreading
fatigue.
infectious
• Infection diseases. • Provide
Control: appropriate
Exposure to personal
bloodborne
SAMPLE ONLY

pathogens, protective
airborne equipment
illnesses, (PPE).
and • Implement
hazardous hazard
substances identificatio
such as n and risk
chemicals assessment
and procedures.
cleaning
agents.
• Emotional
trauma and
mental
health
issues.

• Briefly outline the typical workplace procedures for hazard identification.

• Conducting a workplace inspection: Regular inspections of the

workplace can help identify potential hazards. This includes
examining the environment, equipment, materials, and tasks
performed in the workplace.

• Consulting with employees: Employees are often the most familiar

with the tasks they perform and can help identify potential hazards.
This can involve surveys, interviews, or group discussions.

• Reviewing incident reports: Previous incidents or near-miss events

can highlight potential hazards that need to be addressed.

• Reviewing industry-specific regulations and standards: Regulations

and standards set out by industry bodies or government agencies
provide guidance on what hazards to look for and how to address
them.

• Conducting risk assessments: Once hazards are identified, a risk

assessment can be conducted to determine the likelihood and severity
SAMPLE ONLY

of harm associated with the hazard.

• Implementing control measures: Strategies to control hazards can

include engineering controls (such as modifying equipment),
administrative controls (such as changing work practices), or personal
protective equipment (PPE).

• Regular review: Hazard identification is an ongoing process, and

procedures should be reviewed and updated regularly to ensure that
new hazards are identified and addressed in a timely manner.

• List three examples of basic home fire safety considerations when working in
a home-based environment.

• Smoke detectors: Ensure that the home-based workplace has smoke

detectors installed on each level of the house, and test them regularly
to ensure they are functioning correctly.

• Clear exits: Keep exits and escape routes clear of any obstructions,
such as clutter or equipment, and ensure that they are well-lit and easy
to access in case of an emergency.

• Fire extinguishers: Keep a fire extinguisher on hand in the home-

based workplace, and ensure that it is maintained and ready to use in
case of a fire. Employees should also be trained in how to use the fire
extinguisher properly.

• Identify at two (2) high-risk groups in aged care.

• Older adults with dementia: Older adults with dementia are at a

higher risk of falls, malnutrition, dehydration, and medication errors
due to cognitive impairment, communication difficulties, and
behavioral problems. They may also experience difficulty in
SAMPLE ONLY

performing daily activities, which increases the risk of accidents and

injuries. Additionally, they may wander and become disoriented,
increasing the risk of getting lost or injured.

• Frail older adults: Frail older adults have decreased physiological

reserves, which makes them more vulnerable to adverse health
outcomes. They may have a reduced ability to perform daily activities
and may require assistance in basic tasks such as mobility, personal
care, and medication management.

• Refer to your responses on the previous question. Briefly explain fire safety
considerations for individual support workers working with high-risk groups
in a home-based environment.

For individuals with mobility or cognitive impairments, it may be necessary to ensure that
their living space is clear of potential fire hazards, such as loose rugs or electrical cords. It
may also be necessary to install additional fire safety equipment, such as smoke detectors
and fire extinguishers, in areas where the individual spends the most time. In addition,
workers should ensure that their clients have a clear understanding of what to do in the
event of a fire and have an escape plan in place.

For clients who smoke or use oxygen equipment, workers need to be aware of the
increased risk of fire. They should ensure that smoking is not permitted inside the home
and that oxygen equipment is used in accordance with manufacturer's instructions. It may
also be necessary to install additional smoke detectors or fire suppression systems to
mitigate the risk of fire in these situations.

• Name three (3) behaviours that may contribute to fire injuries and fatalities
when working in a home-care environment.

• Smoking: If the individual support worker is a smoker and they smoke

inside the client's home, it can increase the risk of fire hazards, such as
cigarette butts not being properly extinguished.
SAMPLE ONLY

• Cooking: Cooking can also pose a risk of fire if not done safely. Leaving
the stove unattended, leaving flammable items near the stove or oven,
or cooking with grease can increase the risk of fire.

• Using electrical appliances: Electrical appliances can also pose a risk

of fire if not used correctly. Overloading power sockets, leaving
appliances switched on when not in use, or using damaged or faulty
appliances can increase the risk of fire hazards.

• Complete the table below by outlining the prescribed placement, installation

and maintenance of a smoke alarm in the home.
Guidance: You may refer to the provisions specific to your home
state/territory.

State/Territory NSW
Homeowners are required to install smoke alarms on
every level of their home and in each bedroom or
sleeping area. The smoke alarms must be compliant
What are the legal with Australian Standard AS 3786 and be
responsibilities of homeowners
interconnected or hard-wired, meaning they are
to install working smoke alarms
in their homes? connected to the mains power supply or have a non-
removable 10-year battery. Homeowners must also
ensure that smoke alarms are tested and maintained
to ensure they are working properly.
In NSW, smoke alarms must be installed on each
level of a home, in each bedroom or sleeping area,
What is the prescribed and in hallways or other areas through which smoke
placement of smoke alarms might travel to reach a bedroom or sleeping area.
within a house? Smoke alarms should be mounted on the ceiling, at
least 30cm from the wall, or on the wall between
15cm and 30cm from the ceiling.
Smoke alarms must be tested regularly and
What are the testing and maintained in good working order. Homeowners
maintenance requirements for should test their smoke alarms at least once a month
smoke alarms? by pressing the "test" button on the alarm. Smoke
alarms should also be cleaned regularly to remove
SAMPLE ONLY

any dust or debris that might affect their sensitivity.

If a smoke alarm is more than 10 years old, it should
be replaced with a new one.

• List three (3) examples of risks to individual support workers’ personal safety
when working in a home-based environment.

• Physical violence or assault from clients or their family members.

• Exposure to hazardous substances or dangerous equipment, such as

cleaning chemicals or improperly maintained appliances.

• Slips, trips, and falls due to poor lighting, cluttered walkways, or

uneven surfaces.

• List three common sources of infection and ways to minimise the transfer of
infection within the care facility.

How to minimise their transfer within the care

Sources of infection
facility
Contaminated surfaces and objects Regular cleaning and disinfection of high-touch
surfaces and objects such as doorknobs, light
switches, tables, and countertops.
Personal contact with infected individuals Wearing appropriate personal protective
equipment (PPE) such as gloves, masks, and
gowns when interacting with infected
individuals, and practicing good hand hygiene
before and after contact.
Airborne transmission of infectious agents Ensuring good ventilation in the facility, using
air filtration systems, and maintaining physical
distancing measures between individuals to
prevent the spread of airborne infections.

• List two (2) examples of practices to minimise musculoskeletal injuries to self

as support worker and to clients.
SAMPLE ONLY

Guidance: At least one response should refer to the self and at least one
should refer to the clients.

• Manual handling techniques: Manual handling is a common cause of

musculoskeletal injuries in both support workers and clients.
Therefore, it is important for support workers to use proper manual
handling techniques when assisting clients with mobility. This
includes lifting and transferring clients safely and using mechanical
aids, such as hoists and transfer belts.

• Ergonomic workstation setup: Support workers who spend extended

periods of time at a desk or computer may be at risk of developing
musculoskeletal injuries. To minimize this risk, it is important to set
up an ergonomic workstation, which includes having a comfortable
chair, desk, and computer screen at an appropriate height. This can
reduce strain on the neck, back, and shoulders, which are common
sites of musculoskeletal pain and injury. Similarly, ensuring that
clients have appropriate seating and positioning aids can also
minimize the risk of musculoskeletal injury.

• Consider a typical care facility and answer the questions that follow.

• List two (2) examples of emergency procedures typically implemented in care

facilities.
Provide an outline of each emergency procedure that you have identified.

Emergency procedures Outline of procedures

Fire evacuation procedure In the The evacuation route and assembly point will be clearly
event of a fire, the facility’s fire alarm marked and staff should assist residents to evacuate the
system will sound, indicating the building quickly and safely, following established
need to evacuate the building procedures. Once outside, staff should ensure that
immediately. residents are accounted for and move them to a safe
distance from the building, following any further
instructions from emergency services.
Medical emergency procedure In the Staff should also inform the appropriate manager or
event of a medical emergency, staff supervisor, as well as the resident’s family or emergency
should immediately call for medical contact. The resident’s medical records and care plan
SAMPLE ONLY

assistance and provide any necessary should be reviewed to ensure that all necessary
first aid or emergency medical care information is available to the medical personnel. Staff
until medical personnel arrive. should also document all actions taken and communicate
the details to relevant parties.

• List two (2) examples of WHS policies and procedures typically implemented
in care facilities.
Briefly describe the WHS policies and procedures that you have identified.

WHS policies and procedures Outline of procedures

Manual handling policy This policy outlines the guidelines and procedures to be
followed when performing manual tasks in order to prevent
musculoskeletal injuries. It provides information on risk
assessment, safe lifting techniques, and the use of
mechanical aids to reduce manual handling risks.
Infection control policy This policy outlines the measures that need to be taken to
prevent and control the spread of infections within the care
facility. It includes procedures for hand hygiene, the use of
personal protective equipment (PPE), cleaning and
disinfection, and waste management. The policy also
outlines the protocols to be followed in the event of an
outbreak or exposure to infectious diseases.

CASE STUDIES
Instructions to Student
These case studies are hypothetical situations which will not require you to have
access to a workplace, although, your past and present workplace experiences may
help with the responses you provide. You will be expected to encounter similar
situations to these in the future as you work in community services settings.
In real life, individual support workers will be required to participate and contribute
to managing legal and ethical compliance in their respective organisations, as well as
encounter problems and issues along the way. This assessment will allow you to
demonstrate your problem solving abilities in such situations.

Case Study 1 – Alex

SAMPLE ONLY

SCENARIO

You are working as a support worker in a government-funded aged care organisation.

You are working with another support worker, Alex. He has been assigned in community care of
aged care clients in a remote area. Since the community is far from the main office of the
organisation, Alex often has to make out-of-pocket expenditures for activities involved in the
community programs. Staff and volunteers are required, as per organisation’s policies and
procedures, to report any reimbursements for expenses in behalf of the organisation. Reporting
these expenses for reimbursements are done via an online portal every week.
One day, you overheard Alex speaking with a new support worker about how he makes extra
money from his work. Alex said that he would increase the values of the expenses incurred in his
reports for reimbursements. He said that he has never been questioned because they submit
digital copies of receipts as part of the reporting process. He also told the new volunteer that
people he knew would assist him with dockets that he would report as his own. He further asked
the new support worker not to tell anyone about this.

Task 1

Answer the question that follow.

• Identify and explain two (2) legal and ethical responsibilities that were breached in the
scenario.

• Legal responsibility: Alex breached the legal responsibility of accurately

reporting expenses incurred on behalf of the organisation. By inflating the
values of his expenses and submitting fake receipts, he committed fraud,
which is a criminal offence.

• Ethical responsibility: Alex also breached the ethical responsibility of

SAMPLE ONLY

honesty and integrity. As a support worker in the aged care

organisation, he has a duty of care to act with honesty and integrity
towards the clients and the organisation. By committing fraud, he
breached this responsibility and put the organisation at risk of legal
and reputational damage.

Task 2

Write an email to your supervisor and report about the scenario. In your email, provide the
following information:

• details of the situation

• your assessment of the situation and explain why there is a need for specialist legal
advice
• the risks, consequences, and possible penalties of Alex’s actions
Guidance: There is no need to send an actual email. Write your email in the spaces provided
below. Ensure to maintain privacy and confidentiality when writing your email.

From

To Adam Laurens <adam.l@yourdomain.com>

Subject Report on potential fraudulent activity by support worker

Dear Adam,

I am writing to bring to your attention a serious matter that I overheard while working with a
support worker, Alex, who is assigned to community care in a remote area. During a conversation
with a new support worker, Alex admitted to inflating the values of his expenses and submitting
fake receipts to claim reimbursements from the organisation. He also stated that he had been
doing this for some time and had not been questioned by anyone.

I believe that Alex's actions constitute fraud and breach the legal and ethical responsibilities of the
aged care organisation. As a support worker, Alex has a duty of care towards the clients and the
organisation, and his actions have put both at risk of legal and reputational damage.

I recommend that we seek specialist legal advice to deal with this matter appropriately. In my
opinion, it is important to investigate the extent of Alex's fraudulent activity and take appropriate
action to prevent any further breaches. We must also take steps to protect the organisation's
reputation and the interests of the clients.
SAMPLE ONLY

The risks, consequences, and possible penalties of Alex's actions include criminal charges,
disciplinary action, termination of employment, and reputational damage to the organisation. We
must act promptly to mitigate these risks and prevent any further harm.

Thank you for your attention to this matter. Please let me know if you require any further
information.

Yours sincerely,

Case Study 2 – Clark

SCENARIO

Clark is a 65-year old man referred to Happy Home Care, a residential care provider.

Clark has been diagnosed with dementia and has lived alone in his home. He left his home three
years ago and is now living in the streets. He stays in one area for at least a week and then
moves to another. You learned from your referral networks that Clark would often be assaulted
by teenagers in the streets, so he doesn’t stay long in one place.
Clark sometimes gets help from other homeless adults to fight off the teenagers in the street.
You learned that Clark has been an alcoholic when he was younger, and would often hit his wife
and son when he’s intoxicated.

You speak with Clark one day about his care plan. You told him that he might need to stay for
some time in the centre until he feels well again. His face suddenly upset, he walks away from
you, and as he walks past other residents in the centre, he started verbally abusing them. Two
male workers rush to his side to stop him but he starts throwing things across the room. Clark
SAMPLE ONLY

hits one of the workers on his way out of the centre.

The WHS policies and procedures in Happy Home Care have been reviewed two years ago and it
does not state what to do when clients show aggressive behaviour inside the centre as this
rarely happens.

Task 1

Answer the questions that follow.

• What are your legal responsibilities as a support worker based from the
scenario? Explain why you say so.
Guidance: There are two (2) responses. Include any hazards involved in
your responses.

• Duty of care - As a support worker, you have a legal obligation to take

reasonable care to avoid causing harm or injury to the clients and other
individuals within the care facility. Failure to provide adequate care to
Clark may result in physical and psychological harm to him and to others
in the care facility.

• Mandatory reporting - As a support worker, you are also legally

required to report any suspected cases of abuse or neglect of
vulnerable individuals, including Clark, to the appropriate authorities.
In this case, Clark's history of violence towards his family and his
vulnerability as a homeless individual should be reported to the
authorities to ensure his safety and the safety of others.

Task 2

This task requires you to develop a WHS policies and procedures relevant to Case Study 2: Clark
which must be communicated to the organisation.

In the template provided, write a policy that must be included in the staff
handbook regarding the incident. Your policy must specifically cover the
following:
• Roles and responsibilities of different workers towards the aggressive
behaviour of clients
Guidance: Refer also to the legal responsibilities you have specified in
Case Study 2, Question 1.
SAMPLE ONLY

• Emergency procedures on instances when a client shows aggressive

behaviour
• Reporting and documentation procedures, including a policy in protecting
client information

To guide you in drafting the policy, research on relevant legislation, practice

standards, or source documentation (e.g. workplace handbooks, policies and
procedures similar to this incident), and include any legal information in the
template.

Specifically, your policy must contain the following:

• Policy name
• Version no. and creation date
Guidance: For the purpose of this assessment, use the current date
• Purpose statement, including definition of terms where possible
• Specific sections of the policy, as specified above
• Procedures, including consequences if policy is breached
Guidance: Include legal information to support the procedures you are
developing.
• Review date

Happy Home Care

Policy: Aggressive Behaviour Management Policy

Policy Developer: Xyz

Version no. 1 Date: May 8, 2023

Purpose: The Aggressive Behaviour Management Policy outlines the procedures to be followed
by all workers in managing and responding to clients' aggressive behaviour to ensure the safety
and well-being of all clients, workers, and visitors. This policy defines aggressive behaviour as
any verbal, physical, or emotional behaviour that can cause harm or injury to others.

Definition of Terms:

Personal Protective Equipment (PPE): Equipment designed to protect workers from serious
workplace injuries or illnesses resulting from contact with chemical, radiological, physical,
SAMPLE ONLY

electrical, mechanical, or other workplace hazards.

Hazard identification and risk assessment: A process of identifying potential hazards, assessing
their likelihood and severity, and developing measures to control or eliminate the risks.

Procedures:
• Workers must immediately remove other clients from the area to a safe location.

• Workers must remain calm and non-confrontational and avoid physical contact with the
client.

• Workers must call for assistance from other workers and the supervisor or manager.

• If necessary, the supervisor or manager will contact external agencies, such as the police
or medical services, to manage the situation.

• All incidents of aggressive behaviour must be reported immediately to the supervisor or

manager.
• The supervisor or manager will document the incident in the client's file and report the
incident to the relevant authorities, such as the police or the aged care regulator, if
required.
• Workers must ensure that all documentation is kept confidential and stored securely.

Next Review Date: May 8, 2023.

Case Study 3 – Eliza

SCENARIO
Support workers in Happy Home Care are also sent to local communities to provide home care
SAMPLE ONLY

and support to older persons living in their own homes. Most of these communities are in
remote towns and people from these communities go distances when they need to access
health services.

One of the new support workers, Eliza, reports that two clients in the community where she is
assigned were diagnosed with tuberculosis (TB). Some other clients in that community catch
illnesses but are unable see health specialists. The community where she works have also
homeless animals around.
Eliza is still under training and the manager of Happy Home Care suggests that new support
workers be placed in communities requiring health service delivery. Before Eliza and other
workers can return to the community, they must undergo training regarding infectious diseases.

To address this, your supervisor has assigned you write a new policy for risk management for
support workers in health service delivery in remote areas.

Task 1
Answer the questions that follow.

• What are the hazards involved in this situation? List two (2).

• Risk of exposure to homeless animals, which can carry various diseases

and pose a physical threat to workers and clients.

• Risk of infectious diseases transmission, particularly tuberculosis (TB)

• What are the two (2) most recommended control measures that Eliza and the
other workers must implement when they return to the community? Explain
why.

• All support workers must undergo training regarding infectious diseases

and follow infection control procedures to prevent transmission of
diseases. This includes hand hygiene, respiratory hygiene, and
appropriate use of personal protective equipment (PPE) such as masks
and gloves.
SAMPLE ONLY

• Workers must also be cautious when dealing with homeless animals,

and avoid direct contact with them. If contact is necessary, workers
should wear appropriate PPE and take measures to prevent bites or
scratches.

Task 2

This task requires you to develop a WHS policies and procedures relevant to Case Study 3: Eliza
which must be communicated to the organisation.

In the template provided, write a policy that must be included in the staff
handbook regarding the situation. Your policy must specifically cover the
following:
• Roles and responsibilities of different workers on infection control
• Procedures for ongoing hazard identification and risk assessment
• Risk controls and measures to be implemented (must be specific with the
scenario)
• Reporting and documentation procedures, including a policy in protecting
client information
• Consequences if the policy has been breached

To guide you in drafting the policy, research on relevant and current legislation,
practice standards, or source documentation (e.g. workplace handbooks, policies
and procedures similar to this incident), and include any legal information in the
template.

Specifically, your policy must contain the following:

• Policy name
• Version no. and creation date
Guidance: For the purpose of this assessment, use the current date
• Purpose statement, including definition of terms where possible
• Specific sections of the policy, as specified above
• Procedures, including consequences if policy is breached
Guidance: Include legal information to support the procedures you are
developing.
SAMPLE ONLY

• Review date

Happy Home Care

Policy: Infection Control and Hazard Management Policy for Health Service Delivery in
Remote Areas

Policy Developer:

Version no. 1 Date:

Purpose: The purpose of this policy is to provide guidance for all workers involved in health
service delivery in remote areas to manage hazards and control the spread of infectious
diseases, particularly tuberculosis (TB), and to ensure the safety and wellbeing of clients and
workers.

Definition of Terms:

Infectious diseases: Diseases caused by pathogenic microorganisms, such as bacteria, viruses,

parasites, or fungi, that can be spread from person to person or from animals to humans.

Personal Protective Equipment (PPE): Equipment designed to protect workers from serious
workplace injuries or illnesses resulting from contact with chemical, radiological, physical,
electrical, mechanical, or other workplace hazards.
Hazard identification and risk assessment: A process of identifying potential hazards, assessing
their likelihood and severity, and developing measures to control or eliminate the risks.

Procedures:
Ongoing hazard identification and risk assessment:

Workers must conduct regular hazard identification and risk assessment, taking into account the
specific hazards of the remote area they are working in, including infectious diseases and animal
hazards.

Hazard identification and risk assessment must be documented and reviewed regularly.

Risk controls and measures to be implemented:

Workers must follow infection control procedures to prevent the spread of infectious diseases,
including hand hygiene, respiratory hygiene, and appropriate use of PPE.

Workers must also take measures to prevent exposure to animal hazards, such as avoiding direct
contact with homeless animals and wearing appropriate PPE when contact is necessary.
SAMPLE ONLY

Workers must follow safe work procedures, such as lifting techniques and safe driving practices,
to prevent physical hazards.
Workers must ensure that all equipment and tools are in good condition and maintained
regularly to prevent equipment hazards.

eporting and documentation procedures:

Workers must report all incidents, near-misses, and hazards to their supervisor or manager as
soon as possible.

Workers must document all hazard identification and risk assessment, and any controls or
measures implemented to control or eliminate hazards.

Workers must protect client information and maintain confidentiality in accordance with
relevant legislation and workplace policies.
Consequences if the policy is breached:

Breaches of this policy may result in disciplinary action, up to and including termination of
employment, depending on the severity and frequency of the breach.

Breaches of confidentiality or client information may result in legal action and/or penalties
under relevant legislation.

Next Review Date: 08/05/2023

Additional Case Study Activities

Task 1 – Roleplay Activity: Communicating Policies and Procedures

This part of the assessment is a Roleplay Activity.
This activity will require you to communicate the policies and procedures you developed for Case
Studies 2 and 3.
To complete this part of the assessment, you will need access to:

• Two (2) volunteers who will roleplay as your co-workers in Happy Home
Care.
• Video camera or a mobile phone with video and audio recording capabilities.
Read the instructions carefully before proceeding.
Steps to take:
• Gather your volunteers and roleplay the meeting where you will
SAMPLE ONLY

communicate the policies and procedures you developed in Case Study 2 –

Clark and Case Study 3 – Eliza.

• In the meeting, you must be able to:

• Communicate and clearly explain the policies and procedures you
developed in Case Study 2 – Clark and Case Study 3 – Eliza to your
‘co-workers’.

• Encourage your ‘co-workers’ to provide feedback. Specifically, your

‘co-workers’ must participate in the discussion about the outcome
of risk assessment and the risk controls and measures developed.
Guidance: Refer to your responses in the questions following both
n Case Study 2 – Clark and Case Study 3 – Eliza. Ensure that the
volunteers provide feedback regarding work health and safety
issues.

• Nominate the roles and responsibilities to workers as written in the

policies you developed (e.g. what are their roles and responsibilities
in the policies and procedures?)

• Demonstrate the use of personal protective equipment (PPE) as

part of the policies and procedures developed.

• Share updated knowledge and legal information in relation to the

policies developed.
Guidelines
• To demonstrate your completion of this activity, the meeting must be
recorded. Save the recorded video using the filename:

[Last Name, First Name]_Subject 1 – Roleplay Activity

For example, as seen below:

Smith, John_Subject 1
– Roleplay Activity.avi

• Your video submission must not be longer than fifteen (15) minutes in length.
Any submission longer than fifteen (15) minutes will be considered not
satisfactory.
SAMPLE ONLY

• There is no specific script to be followed in the roleplay activity. However, you

must be able to demonstrate all steps outlined above. Moreover, your
submission will be assessed against the checklist provided below.

Task 1 – Role Play Activity: Communicate Policies and Procedures

Assessor’s Checklist
(For the assessor’s use only)

Has the following been demonstrated in

Yes No Comment
candidate’s video submission?

• Both policies and procedures were

☐ ☐
clearly explained to the workers.

• Workers were able to provide

feedback and advice on health and ☐ ☐
safety issues during the discussion.

• Roles and responsibilities of workers

were identified in relation to each ☐ ☐
policy discussed.

• Updated legal knowledge and

information were included in the ☐ ☐
discussion.

• Handwashing and use of PPE was

demonstrated (must include gloves, ☐ ☐
mask and gown/apron).
SAMPLE ONLY

Task 2 – Distributing Policies and Procedures

This task will require you to document and distribute the policies and procedures you developed in
an electronic and printed format.

This task is divided into two (2) parts:

• Distributing policies and procedures in electronic format

• Distributing policies and procedures in printed format
To complete this part of the assessment, you will need access to:

• At least five (5) people with email accounts. You will be sending your
policies and procedures to them.
• Two (2) people, may be two (2) from the five (5) people above. You will be
providing them with printed copies of your policies and procedures. Both
must be able to sign the printed copies as acknowledgement of receipt.
• Camera or a mobile phone with camera
• Printer

• Distribute the policies and procedures in electronic format

Create a final copy of the policies and procedures from Case Studies 1 and 2,
incorporating any suggestions that were raised during the consultation
process. These must be saved using readily accessible formats. The first
format must be a memo, in either Word document or PDF format.

Use the filenames:

[Last Name, First Name]_Subject 1 – Policy 1
[Last Name, First Name]_Subject 1 – Policy 2

For example, as seen below:

Smith, John_Subject 1 – Smith, John_Subject 1 –

SAMPLE ONLY

Policy 1.docx Policy 2.pdf

Send an email to at least five (5) persons with these policies and procedures attached.

• Post screenshots of the following in the spaces provided below:

• The email, including the email addresses of recipients, header, and attached policies.
• At least two (2) acknowledgement emails from your respondents.

• Attach a screenshot showing your email to your five (5) recipients.

• Attach screenshots showing the acknowledgement emails you received.

Guidance: You must attach at least two (2) screenshots.
Acknowledgement email from recipient 1
SAMPLE ONLY

Acknowledgement email from recipient 2

• Distribute the policies and procedures in printed format

The second format of the final copy of the policies and procedures must be
printouts.
Have each policy document signed by at least two (2) persons.
SAMPLE ONLY

Take photos of the signed documents and submit the copy to your assessor. It is
recommended that you compile the photos in a .zip folder.
Use the filename:

[Last Name, First Name]_Subject 1 – Printed Policies

For example, as seen below:

Smith, John_Subject 1 –
Printed Policies.zip

Note that your assessor may need to verify the authenticity of the signees in
your submissions.

Case Study 4 – Dennis Kyle

SCENARIO
SAMPLE ONLY

Dennis Kyle has been a resident of Lotus Compassionate Care for over a year.
Dennis has arthritis, which makes it difficult for him to move around. He is 72
years old.
Before his stay at Lotus Compassionate Care, Dennis was being cared for by his
wife Sheryl. Sheryl died two years ago.
Their only son, John, was involved in a car accident years ago and is confined to a
wheelchair. John is being cared for by his children in Ireland, where Dennis
originally came from before moving to Melbourne 40 years ago to marry Sheryl.
Because of these conditions, Dennis was placed in Lotus Compassionate Care.

Part 1
To make him feel as comfortable as possible, John put Dennis in a private suite at
Lotus Compassionate Care. He is given everything he needs, and he has so far been
happy at the home.
Tanya Pereira, the carer who works with Dennis, helps him with his daily morning
routine. She helps him up from bed and prepares his shower. While Dennis is in
the shower, Tanya tidies up his room.
One morning, as Tanya was helping Kyle get up from bed, carrying his legs towards
the edge, she felt sharp pain in her lower back. She could not stand upright and
had to call on you, another care provider who happened to pass by Dennis’ room,
to assist her. You called the registered nurse at Lotus Compassionate Care for
assistance and to administer first aid.
SAMPLE ONLY

Task 1
Answer the questions that follow.
• Looking at the picture of Dennis and Tanya in the previous page, identify two
manual handling hazards that Tanya and Dennis face daily.

• Who would be the appropriate person to contact to address Tanya’s problem?

Guidance: There is no need to mention names.

Task 2
Following Lotus Compassionate Care’s relevant policies and procedures, complete the incident
report form provided below.

Consider industry standard protocol when filling out details.

Guidance: You may use the current date and use any time in the morning.

• Workplace details
Location: Lotus Compassionate Care
Supervisor: Rachel Allcot Contact phone: 6122 XXXX
Setting:
• Incident details
Day: Date: Time:
Report completed by:
• Type of incident (indicate which is applicable)
☐ Personal injury Staff ☐ Customer ☐ Child
SAMPLE ONLY

Name of person
injured:
Part of Body Injured (if relevant):

Nature of injury sustained:

☐ Abrasions, scrapes
☐ Bite
☐ Broken bone/fracture
☐ Bruise
☐ Burn
☐ Concussion
☐ Cut
☐ Rash
☐ Sprain
☐ Swelling
☐ Other (please specify): ☐

☐ Assault Staff ☐ Customer Other:

• Response to incident (indicate which is applicable)
First aid treatment administered (please specify what/by whom etc.):
☐ Medical treatment administered (please specify where/by whom etc.):
Assistance sought: ☐
☐ Ambulance ☐ Counsellor
Police
• Other information
Who witnessed the incident? (please use full name, details of staff’s job title where
applicable, and telephone number/s):
SAMPLE ONLY

NOTE: Be specific. Describe in detail what actually happened, stating the facts in a clear and precise
manner. Include exact location of incident, factors involved and any other details that may be
beneficial. A drawing of the centre layout, identifying where the incident occurred, would be useful.

• Other information

This report was compiled by (full name, title and contact telephone): On (date/time):

This report is a true and accurate summary of the incident that occurred (please sign):

Task 3
Write an email to your supervisor, Rachel Allcot, about what happened to Tanya
and why it happened. Suggest policies and procedures on how to prevent a similar
incident from happening again.
• Write your email in the space provided. Do not exceed 200 words.
• Fill out the hazard report form that follows to attach to your email.
Guidance: There is no need to send an actual email. You may use the current date
when filling out the form.

To Rachel Allcot <rachel.a@yourdomain.com>

From Your email address

Subject

Message

Name: Date:
Description of hazard:
To be
(Include area and task involved, and any equipment, tools, people involved.
completed
Use sketches if necessary)
by the
person
Suggested actions:
identifying
(List any suggestions you have for reducing or eliminating the problem e.g.
the hazard
redesign, use of mechanical devices, training, etc.)
SAMPLE ONLY

Report to (name): Rachel Allcot

Position: Supervisor

Part 2
You have taken over as Dennis’ care provider while Tanya is recovering from her
back injury.
One day, you notice Dennis is sneezing and sniffling.

Task 1
Answer the question that follows.
According to the Lotus Compassionate Care handbook, should you apply infection
control measures when handling Dennis? Briefly explain your answer.

Task 2
Write an email to your supervisor, Rachel Allcot, about Dennis’ current condition
and if certain measures should be applied.
Guidance: If you decide that no additional measures are necessary when handling
Dennis, explain why not.
If you decide that additional measures are required when handling
Dennis, indicate what they are and for how long this should be applied.
Write your email in the space provided.
Guidance: There is no need to send an actual email.

To Rachel Allcot <rachel.a@yourdomain.com>

From Your email address

Subject
SAMPLE ONLY

Message

Roleplay Task
The aim of this role playing activity is to allow you to demonstrate your skills in:
• Following workplace procedures for at least one simulated emergency
situation

You will be playing the role of a care worker working in Lotus Compassionate Care, responding to
the emergency situation described below.
To complete this task, you will need access to:
• a video recorder
• a phone
• a volunteer:
• one (1) volunteer to play the role of Dennis

SCENARIO
Dennis’ sneezing was particularly bad one day. As he was having his breakfast, he
sneezed hard and accidentally knocked his glass of water over. The glass broke,
cutting his hand in the process. He has sustained several small cuts and one deep
cut in the palm of his hand. He is bleeding.

To document your completion of this task and to allow your assessor to evaluate
your performance, you are required to submit a video recording of this role play
situation, including how you would respond to this emergency. The video must not
be longer than three (3) minutes.
Save your video file using the filename: Subject 3-RP2
Take note that your assessor will be evaluating you against the following criteria:

Assessor checklist
(for assessor’s use only, please leave this section blank)

• Did the candidate apply first aid? Choose an

item.

• Did the candidate call for help? Choose an

item.
SAMPLE ONLY

PROJECT ASSESSMENT

Instructions to Student
This assessment demonstrates the skills required for the performance evidence
requirements of the following unit of competency covered in this workbook:
• HLTWHS002 Follow safe work practices for direct client care
The project assessment contains tasks that you are required to complete relevant to
your work role as an individual support worker. This project does not require access
to a care facility.

Task 1
What signs do you notice in yourself when you are stressed and fatigued?
• List two (2) signs you notice when you are stressed and when you are
fatigued.
• List two (2) ways you cope with these conditions.

Signs I am stressed Signs I am fatigued

• Feeling anxious, irritable, or • Feeling tired or exhausted even

overwhelmed after getting enough sleep
• Trouble sleeping, including • Difficulty concentrating or
difficulty falling asleep or staying remembering things
asleep

How I cope with stress How I cope with fatigue

• Practice relaxation techniques, • Ensure you are getting enough

such as deep breathing, sleep, and try to establish a
meditation, or yoga regular sleep schedule
• Engage in physical activity, such • Take short breaks throughout the
as going for a walk or run, or day to rest your mind and body,
practicing a sport or practice napping if possible.
SAMPLE ONLY

Task 2
How do you maintain currency on safe work practices in regards to workplace
systems, equipment, and processes in your own work role? List two (2) responses
for each item.
List down three (3) specific sources of information you have referred to.

Ways to maintain currency on safe work practices in regards to two (2) different
workplace systems:
• Regular training sessions: Attending regular training sessions is an effective
way to stay current on safe work practices regarding workplace systems.
These sessions may be organized by the organization or external training
providers.
• Reviewing organizational policies and procedures: Organizations often have
policies and procedures in place that outline safe work practices regarding
workplace systems. Reviewing these policies and procedures can help
maintain currency on safe work practices.

Ways to maintain currency on safe work practices in regards to workplace

equipment:
• Regular equipment maintenance and servicing: Equipment maintenance
and servicing schedules should be followed to ensure equipment is operating
safely and correctly. Adhering to these schedules can help maintain currency
on safe work practices.
• Following equipment manuals and guidelines: Equipment manuals and
guidelines provide information on how to operate the equipment safely.
Reviewing and following these guidelines can help maintain safe work
practices.

Ways to maintain currency on safe work practices in regards to two (2) different
workplace processes:
• Reviewing incident reports: Incident reports can provide insights into
potential hazards and unsafe work practices related to workplace processes.
Reviewing these reports can help identify areas where safe work practices
SAMPLE ONLY

need to be updated or improved.

• Seeking feedback from colleagues: Colleagues who have experience working
with specific workplace processes may have insights into safe work practices
that can help maintain currency. Seeking their feedback can help identify
potential issues and areas for improvement.

Sources of information:
• WorkSafe: WorkSafe is a government body that provides information and
resources on workplace health and safety. Their website has a wealth of
information on safe work practices and regulations.
• Industry associations: Industry associations often provide information on
safe work practices specific to their industry. This information can be helpful
in maintaining currency on safe work practices.
• Manufacturer guidelines: Manufacturer guidelines provide information on
how to safely operate equipment and machinery. These guidelines can be
helpful in maintaining safe work practices when using specific equipment or
machinery.

Workbook Checklist
When you have completed assessing the assessment workbook, review the
candidate’s assessment against the checklist below:
The candidate has completed all the assessments in the
workbook:
Knowledge Assessment

Case Studies
Project
SAMPLE ONLY

The candidate has completed the templates/submitted all of the

following evidences:

Task 1 – Case Study Questions

Task 2 – Simulated Email

Task 1 – Case Study Questions

Task 2 – Policies and Procedures for Aggressive Client Behaviour

Task 1 – Case Study Questions

Task 2 – Policies and Procedures for Infection Control

Task 1

Task 2

Part 1 – Task 1 – Case Study Questions

Part 2 – Task 1 – Case Study Questions

IMPORTANT REMINDER
Candidates must achieve a satisfactory result to ALL assessment tasks to be
awarded COMPETENT for the units relevant to this cluster.
SAMPLE ONLY

To award the candidate competent in the units relevant to this subject, the
candidate must successfully complete all the requirements listed above according
to the prescribed benchmarks.

End of Document