*Scene*: Senior high school classroom. Students are chatting. The teacher enters.
[Teacher enters the classroom with a clipboard and a warm smile.]
Teacher (Rosal)
Good morning, class!
Students
Good morning, Sir!
Teacher (Rosal)
Before we begin today's lesson, I want to take a few minutes to understand all of you a
little better. This will help me tailor our activities and lessons based on your *career
goals*. This process is called a *Needs Analysis*.
(Teacher writes "Needs Analysis" on the board.)
Let me ask you this: What do you want to become in the future? Feel free to speak up!
Student 1 (Askali)
Sir, I want to become a *flight attendant*.
Teacher (Rosal)
(smiling):
Great! A *cabin crew* position is an exciting and challenging role. You’ll need to be
familiar with *in-flight service procedures*, *safety demonstrations*, and *emergency
protocols*. And don’t forget, you’ll be dealing with *passenger manifests* and *pre-
flight briefings* regularly.
Anyone else with the same interest?
Student 2 (Kenneth)*:
Same here, sir! I want to travel the world and serve people in the skies!
Teacher (Rosal)
That's the spirit! Remember, airlines look for people with strong *interpersonal
communication*, *customer service orientation*, and the ability to stay calm during
**turbulence**—both literal and metaphorical!
Student 3 (Shella)
Sir, I want to work in a hotel—like a *front desk officer* or even a *hotel manager*
someday.
Teacher (Rosal)
Wonderful choice, Rina. The *hospitality industry* is all about creating excellent *guest
experiences*. You'll need to be proficient in using *Property Management Systems
(PMS)* like Opera, handling *guest check-ins/check-outs*, managing *reservations*,
and responding to *service recovery* situations.
Student 4 (Ningwa)
I’m interested in *event coordination*, sir—like organizing weddings or conferences in
hotels.
Teacher (Rosal)
Ah, you’d fall under *event and banquet services*! You’ll be dealing with *function
sheets*, *room setups*, *audio-visual requirements*, and *client liaisons*. Time
management and *attention to detail* are your best friends in that path.
Teacher (Rosal)
(addressing the whole class):
It seems we have two main interests here—**aviation services** and *hospitality
management*. That’s fantastic! That’s fantastic! So I will be assigning you into groups
as you will be required to do a roleplay and mock interviews for your dream jobs.
From now on, expect lessons involving *flight announcements*, *hotel dialogues*,
*handling customer complaints*, and even preparing *résumés and cover letters*
specific to your chosen field.
Let’s make sure you're ready for take-off—or check-in—whichever path you choose!
[Class claps and looks more motivated]*
*Script: Students Using Flight Attendant and Hospitality Management Jargon*
Setting: Classroom or training facility for senior high school students under the TVL
(Technical-Vocational-Livelihood) strand, preparing for careers in *Flight Services* and
*Hospitality Management*. A simulation or group discussion activity is underway.
[Scene opens: The teacher just assigned the students to simulate real-life job
situations. The class is divided into two groups — one for aspiring Flight Attendants and
one for Hospitality Management.]*
FLIGHT ATTENDANT GROUP (CABIN CREW SIMULATION)
Student 1 (Askali - acting as Purser)
Alright, team, let’s begin the *pre-flight briefing*. Today, we’re simulating a flight from
Manila to Singapore. Check your *passenger manifest* and ensure all *special meal
requests* and *medical conditions* are noted.
Student 2 (Kenneth - Flight Attendant)
Copy that, Nicole. I’ve reviewed my zone. I have a *PRM* in 17A—that’s a *Passenger
with Reduced Mobility*. I’ll make sure the *aisle chair* is ready for boarding.
Student 3 (Sotto - Flight Attendant)
Sir, our *galley equipment* is secured, and *service carts* are prepped for the *in-flight
meal service*. Also, the *emergency slides* have been visually checked.
Student 1 (Askali)
Great. Let’s remember our *safety demonstration script*. We begin after the *cabin
doors are armed*. And don’t forget to check for *compliance**—make sure **seat belts
are fastened*, *tray tables stowed*, and *window shades* up for take-off.
Student 4 (Kenneth - Flight Attendant)
Noted. I’ll also do a *walk-through* after meal service to check for *lavatory occupancy*
and ensure the *cabin is secure* before descent.
HOSPITALITY MANAGEMENT GROUP (HOTEL SCENARIO)
Student 5 (Shella - Front Office Associate)
Good afternoon! Welcome to Golden Sun Hotel. May I have your *valid ID* and
*booking reference*, please?
Student 6 (Sotto - Guest)
Here’s my ID and confirmation. I reserved a *Deluxe King Room* with *early check-in*
and *late check-out*.
Student 5 (Shella)
Thank you, Mr. Santos. I see your *reservation is guaranteed*. Your room is on the 12th
floor. Here’s your *key card*. *Bell service* will assist you with your luggage. Breakfast
is included and served at the *all-day dining restaurant* from 6 AM to 10 AM.
Student 7 (Ningwa - Housekeeping Supervisor)
Front Desk, just to update, Room 1203 is *inspected and ready for occupancy*. *Turn-
down service* has also been requested.
Student 5 (Shella)
Copy, housekeeping. Mr. Santos, if you need anything during your stay, just press the
*guest service button* on your in-room phone or dial *“0” for the operator*.
Student 6 (Sotto)
Thanks! Also, is there a *concierge desk*? I’d like to book a *city tour*.
Student 5 (Shella)
Yes, sir. The concierge is right beside the *business center*, next to the *lobby lounge*.
[Teacher observes and smiles.]
Teacher
Excellent use of industry jargons! I can see you’re both ready to handle *passenger
service* and *guest satisfaction*. Keep practicing—you're one step closer to becoming
world-class professionals.
Common Jargons Used in the Script:
Flight Attendant Vocabulary
* Pre-flight briefing
* Passenger manifest
* PRM (Passenger with Reduced Mobility)
* Galley equipment
* In-flight meal service
* Emergency slides
* Cabin doors armed
* Safety demonstration
* Walk-through
* Lavatory occupancy
Hospitality Management Vocabulary
* Front Office
* Booking reference
* Deluxe King Room
* Key card
* Bell service
* All-day dining
* Turn-down service
* Concierge desk
* Business center
* Guest service button
