iX104C5 Reviewer'S Guide: Fully-Rugged Tablet PC Family
iX104C5 Reviewer'S Guide: Fully-Rugged Tablet PC Family
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Technical Specifications................................................................................................................................................................... 36
iX104C5 Family. ...................................................................................................................................................................................... 38
Important Information....................................................................................................................................................................... 40
XPLORE TECHNOLOGIES 2
Xplore Technologies is a global leader and recognized pioneer in the rugged mobile computing industry with
more than 14 years of dedicated focus on developing and deploying fully-rugged wireless tablet systems. Our
products have been engineered to meet our customers’ demands for reliable, fully-rugged mobility solutions that
deliver superior performance and functionality, and can withstand the most extreme operating environments.
We deliver the most comprehensive and rugged tablet computing solutions in the industry.
Headquartered in the “Silicon Hills” of Austin, Texas, Xplore Technologies has spent more than a decade
on research, development and product generation improvements culminating in the 2011 launch of the 5th
generation system in the iX104C5™ product family.
The daily challenges faced by our clients in the field and on the front lines were the driving force behind
Xplore’s “Voice of the Customer” product development methodology, which drives the engineering, testing
and production of critical wireless, performance and expansion capabilities. Since inception, the company
has sold approximately one hundred thousand systems globally across a breadth of industries and is a
recognized leader and trusted source in the rugged tablet computing industry.
As demand for the tablet PC has surged, so too has the need for rugged mobility solutions with technology
advances that allow greater reach into extreme environments. Xplore customers need mobile computing
tools that match tough on-the-job requirements, whether those jobs take them deep underground, high
above power lines or to the front line.
Driving rain, blowing sand and dust, temperature extremes, constant vibration, accidental system drops
onto hard surfaces – Xplore tablets can go wherever users need to be, providing scalable performance,
enhanced connectivity, flexible input methods, true portability and product lifecycles that match program
and performance needs.
Xplore’s iX104C5 family of fully-rugged tablet PCs, vehicle/situational docking stations, enabling
accessories, and peripherals deliver comprehensive solutions to meet the exacting needs of industrial,
commercial and government customers.
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•
Designed for the unique needs of pharmaceutical, food industries and
other clean room environments
•
Safe and effective clean room operation – custom chassis design prevents
pooling of contaminants and cleaning agents
•
Rugged-optimized for clean room environments – IP67, select MIL-STD
810G independent testing
• Same performance characteristics as iX104C5
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Introduction
INNOVATIVE RUGGED TABLET FOR THE REAL WORLD
Today, more than ever, mobile computing systems are relied upon by an increasingly diverse group of verti-
cal professionals, military and security personnel to do their jobs. Xplore’s customers work in the toughest
conditions and trust their tablet computers to be as rugged as they are. Beyond rugged, users demand scal-
able performance, enhanced connectivity, flexible input methods, true portability and product lifecycles
that match their program and deployment needs. Xplore’s iX104C5 delivers with industry-leading rugged-
ness, performance data protection, meaningful innovation and longer-managed lifecycles.
Xplore’s 5th generation rugged offering enhances user productivity and safety by enabling work in the
harshest conditions and by providing reliable operation while mobile in a standing position, vehicle or fork
truck-mounted, or at a service desk. IT and program managers enjoy peace of mind in trusting their Xplore
systems will operate when and where they need them, with advanced integrated technologies from industry
leaders such as Intel ® and Microsoft ®.
• XTREME PERFORMANCE – Industry’s Best Performance Platform for Today and Tomorrow
KEY FEATURES
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key features
• Independently-tested to 17 different MIL-STD- • Industry’s best optically-engineered, rugged
810G standards, IEC IP 67 ingress protection sunlight-readable display.
rating (10-cell battery), HazLoc and MIL-STD-
461F (C5M)10. Validates design integrity to help • ugged tablet industry-first dual-mode (finger
R
reduce field failure rates and decrease TCO. touch and pen) dynamic inputs combined
with optically-engineered AllVue Xtreme LCD
• Tablet industry’s first-published operating drop provides incredible flexibility, performance
specification to concrete from a 4' (1.22m) and usability.
distance. Real-life versus unrealistic industry
standards of non-operating to plywood over • Integrated fingerprint reader with X+Y
concrete. Also operating drop tested from 7' navigation functionality
(2.13m) to traditional plywood over concrete.10
• Integrated 3 MP imager captures stills and
• Innovative Piston Ingress Protection System video with bar code capabilities.
protects the unit from ingress of moisture, sand
and dust. Tablet industry-leading certification of • esigned for long in-service life to meet
D
IP-67 – supports actual submersion of system extended project deployments. Provides
in water.10 platform stability and continuity over program
and product lifecycles.
• uperior data protection through combination
S
of proven structural and component shock • ield-upgradeable storage (SSD), memory,
F
absorption, standard high performance, mSATA SIM/MicroSD socket, wireless modules
Solid State Drives with Dual SSD option, RAID and battery. Maximizes user upgrade and
configuration capabilities. Delivers superior maintenance capabilities and minimizes costly
performance, data redundancy and protection. and time-intensive return-to-factory upgrade
requirements.
• Industry-leading system performance with
Intel®’s latest Core™ i7 mobile processor • Featuring Intel® management tools, Xplore’s
with Turbo Boost and HD graphics to meet Universal Connection Manager and Panel
demanding application requirements. Control module simplify deployment and
management of Xplore systems.
• Anytime, anywhere connectivity supports
current wireless technologies including wireless • ey solution elements such as extended use
K
LAN, mobile broadband (featuring Gobi™ batteries, vehicle/fork truck/military, wall/
2000), wireless VOIP (EU only), Bluetooth, desktop docking, dedicated GPS modules
and dedicated advanced GPS module options. (2m, <1m accuracy models) and carry
Custom-engineered antenna design enhances solutions enable flexible usage and enhanced
wireless performance. on-the-job functionality.
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• Independently-tested to MIL-STD-810G, IEC IP67 ingress rating (10-cell battery), and Hazloc standards
• High-density, hardened magnesium alloy chassis with contoured bumper protection system
• Integrated piston gaskets on all user-accessible doors
• 3H hardened display protects against breakage and scratching
• 3rd party tested: 4' drop to concrete with system on; 7' operating drop to non-yielding surface
• Xplore’s Cool Touch thermal system, inclusive of multiple thermistors, regulate heating and cooling
in extreme temperatures
• Exceptional data protection – Solid State Drive (SSD) storage, with dual SSD RAID (0,1) option
Military, public safety, field service and other front-line workers depend on their mobile computing systems
to complete job tasks, execute mission plans and, in some cases, save lives. System uptime, continued
deployed operation and data protection is paramount. Xplore’s iX104C5 is the gold standard in rugged
tablet computing, delivering the highest degree of ruggedness in its class.
Inspired by first-hand experience and input from utility and telecomm field service workers, military
personnel, and law enforcement agencies, the iX104C5 can adapt to changing mission requirements and
withstand harsh conditions.
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Through the engineering development and commercialization of five generations of fully-rugged tablet solu-
tions, Xplore has refined a customer feedback methodology that is an integral part of the overall product
development model. Through an aggregation of customer inputs, research and development, extensive
rugged testing and – most importantly – real-world field experience, the iX104C5 incorporates a number of
innovative and advanced rugged design elements:
Detail of part no. 4 • Custom-engineered, industrial Cool Touch thermal management system
• Heat pipe thermal transfer design, combined with the Intel® Core™-i7 ULV processor,
allows the iX104C5 to operate in extreme temperatures
• Combination of forced convection via industrial fan sealed and enclosed, custom-
engineered heat piping and conductive cooling elements
• Reduced external chassis (“skin”) temperature for user comfort and longer
component life by drawing heat away from internal system elements
• Internal temperature monitoring of critical components via multiple thermal sensors
helps maximize component protection and elongate the lifecycle of key system
elements
Detail of part no. 5 • Unique pin and pad expansion ports support the addition of key application modules
such as the dedicated GPS module options
• Gold plated for high throughput
• Provides solid, sealed expansion capabilities for system growth
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The iX104C5 is rigorously tested independently and certified by third-party facilities to ensure reliable
performance in demanding and harsh environments. Xplore’s rugged products undergo testing and validation
based on “The Military Standard for Environmental Testing and Engineering Guidelines” (MIL-STD-810G). MIL-
STD-810G is used for determining the effects of natural and induced (man-made) environments on products
intended for use in harsh mobile environments. It includes guidance for accelerated or aggravated testing
during the design process to assess product suitability for the environmental conditions anticipated throughout
its lifecycle. Departments and agencies of the U.S. Department of Defense have approved it for use.
It is important to note that although companies may claim MIL-STD-810G design elements, Xplore has
documented these test parameters and results, and warranties its products to these published specifications.
More importantly, Xplore has deployed approximately one hundred thousand of its rugged systems (since
inception) to customers worldwide and is recognized in the industry as an innovative leader in the field.
Xplore’s products have been tested in real-world applications as Xplore’s global network of satisfied
customers expands across a variety of vertical markets.
The rugged Xplore iX104 C5 is designed, tested and backed to meet the following specifications, which
closely approximate the varied application conditions to which our products are exposed.
Transit Drop 4' (1.22 m); drop direct to concrete, 26 total drops: one drop to each face, edge and corner. Unit
Operating is operating and remains operational. Exceeds MIL-STD-810G, Method 516.6, Proc IV
7' (2.13 m); drop to 2" plywood over concrete, 26 total drops. One drop to each face, edge
and corner. Unit is operating. Exceeds MIL-STD-810G, Method 516.6, Procedure IV
Minimum Integrity Minimum integrity testing. Unit is non-operating. MIL-STD-810G, Method 514.6, Procedure I:
Vibration Figure 514.6 E-1, Category 24
Vehicle Vibration Vehicle vibration testing. Unit is operating. MIL-STD-810G, US Highway Truck, Method 514.6,
Procedure I: Figure 514.6 C-1 Category 4. Tablet w/ Dock and Vehicle Kit
Temperature Operating: -4°F to 140°F (-20°C to 60°C): Unit is operating. Cold boot within 15 min (power
Extremes source)
(Operating/Non- Operating (M5 Tablet with SSD/Heater and Military V.Dock): -49°F to 140°F (-45°C to 60°C):
operating) Unit is operating. Cold boot within 15 min (power source)
Non-Operating/Storage: -60°F to 160°F (-51°C to 71°C). Unit is non-operating
MIL-STD-810G, Methods 501.5, 502.5, Procedures I and II
Blowing Rain 4.0"/hr (101.6 mm/hr) of blowing rain with a 40 mph wind source for 30 minutes on each
surface. Unit is operating. MIL-STD-810G, Method 506.5, Procedure I
Blowing Sand Blowing sand and dust at 30 mph for 30 minutes. Unit is operating. MIL-STD-810G, Method
and Dust 510.5, Procedures I (Blowing Dust) and II (Blowing Sand)
Humidity 3%-95% - non-non condensing humidity. Five 48-hour cycles. Unit is operating. MIL-STD-
810G, Method 507.5, Procedure II
Salt Fog Spray 5% saline exposure for 2 Cycles x 48 hrs. (24 hrs wet/24 hrs dry). Unit is not operating. MIL-
STD-810G, Method 509.5, Procedure I
Bench Shock (M5) 4" (101.6 mm) drop onto wooden bench. Four drops on each face. Unit is non-operating. MIL-
STD-810G, Method 516.6, Procedure VI
Functional Shock 40g (peak), 11 ms, saw tooth, 3 axis x 6 shocks = 18 shocks. Unit is not operating. 20g
(peak) operating. MIL-STD-810G, Method 516.6, Procedure I
Crash Shock 75g (peak), 11ms, saw tooth, 2+/- shocks x 3 axis = 6 shocks. Unit is non-operating.
MIL-STD-810G, Method 516.6, Procedure V
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Altitude Chamber at 50,000 ft for 1 hour. Unit is operating. MIL-STD-810G, Method 500.5, Procedure II
Contamination by Detergents, brake fluid, aromatic hydrocarbons. Unit is not operating. MIL-STD-810G, Method
Fluids 504.1
Fungus 28 days; US Fungus Types. No growth. Unit is not operating. MIL-STD-810G, Method 508.6,
Procedure I
Solar Radiation Steady State A1. 1120 W/m2 (355 Btu/ft2/hr) UVB @ 50°C, 7x24hr cycles. Unit is not
operating. MIL-STD-810G, Method 505.5-2, Procedure II
INGRESS TESTING
IEC (IP) Ingress IP 67 (10-cell battery) Dust tight, no ingress of dust. Protection against effects of immersion
Protection Testing in water to 3.28' (1m). IEC 60529 IP-67 for dust and water. IP65 with 8-cell battery option.
UL1604/ISA Std 12.12 Operation in Hazardous Environments; (Class 1, Division 2, Zones A/B/C/D)
(CSA 22.1)
ATEX and IECEx Operation in Hazardous Environments; ATEX and IECEx compliant
ADDITIONAL COMPLIANCE
Automotive Compliance with latest version of EU Directive 72/245/EEC including amendments and
corrigenda (2004/104/EC) Automotive E Mark (xDock)
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Xplore has designed a multi-faceted Data Protection System for the iX104C5 to maximize reliability and con-
tinued performance when systems are deployed into formidable environments. For customers who conduct
business in the field or while mobile, system uptime and data integrity are imperative.
External Protection
Dense magnesium chassis material, integrated “bumpering” and piston sealing systems provide external struc-
tural shock dampening and protection. This is the first point of defense against shock, drops and potential
ingress of water/dust/sand/dirt.
Internal Protection
Specialized, sealed and shock-isolated storage carrier houses the SSD drive(s). This unique carrier enclosure
uses multi-axis shock absorbing materials and piston gaskets to protect the installed drive(s) against potential
drop, shock and ingress damage. The SSD drive(s) is user-accessible (tool-less) for quick access, and a sec-
ondary latching/locking mechanism can be configured to limit user access in the field.
Data Redundancy
Utilizing Intel®’s mobile QM57 Express Chipset with on-board RAID controller, in combination with Intel®’s
Matrix Storage Manager software, and dual mSATA Solid State Drives (SSD) option, the iX104C5 supports
RAID (0,1) and JBOD configurations. The result is superior data integrity and redundancy which help minimize
downtime and maximize in-field productivity by keeping systems up and operating.
Technology Leverage
The iX104C5 utilizes Intel® mSATA Solid State Drives in either a standard single-drive or optional dual-drive
(RAID) configuration. The RAID array and stability and performance of Intel®’s SSD technology provide cus-
tomers peace of mind in the event of a potential hard drive failure scenario. SSD and data encryption options
are also available to maximize data security. By combining the Trusted Platform Module (TPM 1.2)6 with the
Computrace ® Application Agent or Intel®’s Anti-Theft Technology, data can be readily encrypted and remote
assets secured in the event of theft or loss. By implementing the Computrace ® Application Agent or Intel®’s
Anti-Theft Technology, systems that are lost or stolen can effectively be given a “poison pill” when they are
connected to a network, thereby rendering them inoperable.
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• Intel® Core™ i7-620UE mobile processor, HD integrated Intel® graphics with dynamic frequency
• Intel® Turbo Boost Technology
• Up to 8 GB of fast DDR3 memory (Windows® 7, 64-bit OS)
• Multi-modal wireless options, including Intel® Centrino ® Wi-Fi, Bluetooth, Gobi™ 2000 Broadband
• Solid State Drive (SSD) for enhanced performance and durability
• Dedicated Fast Track GPS II – 2m and sub-1m models (optional)
The iX104C5 raises the bar for performance in the fully-rugged computing market by providing the
most advanced performance platform in its class.
The iX104C5 is equipped with Intel ®’s latest Core™ i7-620UE mobile processor, featuring the Intel ® QM57
Express chipset, Turbo Boost Technology and integrated high-definition graphics with dynamic frequency.
This powerful mobile dual-core, hyper-threading processor with 4 MB of Smart L2 cache and up to 8 GB2
(Windows ® 7, 64-bit OS) of DDR3 system memory supports higher-end applications like GIS mapping and
mission planning that require real-time capabilities, fast processing and superior graphics performance to
render images.
Multi-modal, integrated wireless options provide communications when and where customers need it.
XTreme performance
performance multi-modal
Dedicated GPS
technologies wireless
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Intel® Processor
Intel® Core™ i7 processor technology provides the leading-edge in wireless connectivity, battery life and
intelligent performance. Key processor features include:
• i7-620UE 1.06 GHz processor with Turbo Boost (up to 2.13 GHz).
• Multi-core (2) and multi-threads (4) featuring Hyperthreading Technology (HT) – more efficient,
high throughput, multi-tasking performance.
• Turbo Boost Technology – maximizes performance through intelligent power sharing when processor-
intense applications require the highest performance state. Intelligently and seamlessly delivers
incremental CPU and graphics performance to match workloads when thermal and power headroom
exists. Delivers performance on demand or lower power when required.
• Integrated Intel ® high-definition (HD) graphics with dynamic frequency and Intel ® Clear Video HD
technology – provides a visually stunning, power-efficient experience with smooth high-definition
video, fast refresh rates, sharper images, 3D performance and full support for Windows ® 7.
Intel® Chipset
The mobile Intel® QM57 Express Chipset provides a single-chip architecture, which delivers a number of key
features:
• Support for up to 8 GB2 system memory (Windows ® 7, 64-bit OS) and for dual memory channels
and DDR3 800-1067 MHz memory
• Intel ® Anti-Theft Technology – PC security tool whereby a local or remote “poison pill” can be
activated that renders the PC inoperable by blocking the boot process – tamper-proof with minimal
IT intervention
• Data integrity – on-board RAID controller in combination with Intel ® Matrix Store Manager software
and dual SSD drives (option) support a RAID (0,1) and JBOD configuration for maximum stability
• Serial ATA (SATA) support – high-speed storage interface supports faster transfer rates for improved
data access
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Integrated Graphics
Xplore’s iX104C5 uses the latest Intel® HD Graphics technology, which brings the next-generation benefits of
dialed-up performance, power management and support for new technologies.
Equipped with an advanced video engine, Intel® HD Graphics delivers a high-quality, HD video playback, ad-
vanced 3D capabilities and full support for the Microsoft Windows ® 7 operating system, without the need for
a discrete graphics card:
• Dynamically processes graphics and media data with support for dynamic load balancing, multi-
threading and multi-functional data processing
• Smooth video playback of HD content with advanced hardware acceleration
• Enhanced HD with new Intel ® Clear HD Video technology
• Improved clarity, stability and proper scaling of images enabled by video post-processing algorithms
• Increased application processing enabled by dynamic frequency designed for mobile platforms
• Improved 3D rendering efficiency with Hierarchical Z and Fast Z Clear
• Full hardware decode enables smooth playback of next generation HD AVC, VC1, MPEG2 content
• Weave- and jitter-free playback of static and fast-moving objects with SD and HD de-interlacing
which applies multiple fields to construct progressive frames
• Advanced digital display support including HDMI, DisplayPort, DVI, along with hardware-accelerated
Blu-ray playback
Users can experience the latest power conservation features of Intel® HD graphics technology. Intel® Graphics
Power Modulation Technology helps extend battery life through dynamic switching of render core voltage and
frequency. Graphics Render Standby puts render engine into standby during periods of inactivity and dynami-
cally lowers render core voltage.
With no moving parts, SSD is designed to provide a quantum leap forward in durability and reliability.
• Predicted reliability is estimated to be more than 3 times better than a standard hard drive
• Shock tolerance is estimated to be 8.5 times better than standard notebook hard drive in operating mode
With each generation of iX platform, Xplore has continued to enhance and improve wireless communication
capabilities. The iX104C5 delivers advanced wireless performance through the integration of industry-leading
technologies supporting WLAN, broadband, Bluetooth and dedicated GPS capabilities. Xplore’s radio integration
and custom antenna designs optimize performance, while ensuring all wireless modules are integrated and
protected from potential shock, drop, vibration and ingress of water, dust, dirt and sand. Dedicated, high-
performance external rugged GPS modules connect reliably and securely as an integral element of the iX platform.
Connectivity
Xplore’s unique wireless radio bay is user-accessible and houses advanced WLAN, broadband and Bluetooth
radio options. Custom-engineered Wi-Fi antenna is housed in a secure “eyebrow” style chamber at the top
of the system – low-profile, sealed and secure. A broadband wireless antenna has been custom-engineered
for enhanced wireless performance and is also housed in a sealed and secure module on the top side of the
iX104C5 (DMSR model).
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Integrated Bluetooth
The Xplore iX104C5 provides an integrated wireless Bluetooth card featuring the latest Bluetooth version 2.1 +
EDR technology with a throughput of up to 3 Mbps5,9. Allows cable-free computing with Bluetooth-enabled
devices such as keyboards, mice, PDAs, headsets and mobile phones.
Xplore’s Wi-Fi and Bluetooth solutions are designed to work together with minimal interference. The wireless
Bluetooth module incorporates its own dedicated antenna and radio to help achieve optimal performance.
XPLORE TECHNOLOGIES 18
For many of Xplore’s customers advanced Global Positioning Satellite (GPS) capabilities are critical for their daily
operations – line location services, GIS mapping, etc. The iX104C5 offers a unique, yet powerful GPS solution via
dedicated, external rugged GPS modules (GPS II and GPSII Pro) that are secured to the top of the system.
• Meets same environmental standards as iX104C5 when installed (IP65 on ingress protection as stand-
alone device)
• Low profile design
• Uses NEMA protocol
• Receives WAAS and EGNOS correction signals
•
Receiver type: 50 channels
• Hot start in <1 second9
• 2m accuracy (GPS II) 9
• Optional <1m accuracy (GPS II Pro) 9
Detail of GPS
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• Dual-mode Sunlight-Readable 10.4" display with Allvue™ Technology and 160-degree viewing cone
provide superior viewability in the most challenging light conditions
• Rugged and responsive auto-sensing display supports both finger touch and pen inputs dynamically
• Key solution elements (vehicle, fork truck and military docking, dedicated GPS module, carry options)
• Industry’s highest capacity long-life Li-Ion battery with warm swap capabilities
• 3 megapixel high quality video and still imager with bar code scanning
• “Quiet Mode” and NVIS operating modes to assist in mission-critical use cases
When Xplore customers speak we listen. The iX104C5 provides a number of meaningful design innovations
that are the direct result of feedback provided by a wide range of customers and incorporated findings from
Xplore’s own research and development program.
field-proven design
DISPLAY AND Mobility-centric key element
TABLET INPUTS TECHNOLOGIES solutions
XPLORE TECHNOLOGIES 20
The iX104C5 features a custom-engineered auto-sensing 10.4" dual-mode display that features Xplore’s
innovative Allvue Xtreme technology, delivering industry-leading outdoor/indoor viewability. Together, these
innovations enhance viewability in work settings that span from bright sunlight to ambient conditions and
provide input flexibility that supports both passive finger touch and active pen (digitizer) inputs all on-the-
go with no user intervention. The result is outstanding usability for field workers and front line personnel
that operate in extreme conditions and require flexible means of accessing, inputting and editing informa-
tion while mobile as part of their daily tasks.
auto-sending dual-mode • Auto-sensing dual-mode inductive digitizer design – automatically and instantly
recognizes multiple types of inputs on the fly:
Resistive touch supports finger touch (glove or native)
Active proximity sensing digitizer supports active pen inputs
• Active 9 mm digital pen has no batteries, is cordless and constructed from high
quality materials, is anchored to the system via a thin but durable Kevlar tether, and
housed in snap repository that is readily available to users
• Emerging vertical market applications provide an increasing array of capabilities,
each of which is suited to specific inputs – larger icons for quick links (touch) and/
or forms and reports (pen) – the iX104C5 provides maximum user input flexibility to
address these unique needs
• Polarized, 5-wire digitizer enhances durability and longevity
• Stable, drift-free performance
• Software control panel allows for user customization across multiple variables –
calibration methods, default modes, left/right handed priority, etc.
XPLORE TECHNOLOGIES 21
Xplore’s customers define mobility. They are on the move outside brick and mortar settings (field service, pub-
lic safety, military and homeland security personnel) and within defined usage environments (manufacturing,
warehousing). The iX104C5 is ergonomically balanced and is ideal for portable use conditions with a weight of
just over 5 lbs 8 and thickness of 1.6". The iX104C5 offers a number of mobility-centric innovations that further
enable and support mobility computing and communications in often challenging conditions.
Lithium ion 10-Cell Battery • Industry’s highest capacity extended-life 68.5 Whr Li-Ion 10-cell battery provides up
to 6.5 hours1 of operating time (Passmark Battery Test)
• Optional 55 Whr lithium ion 8-cell battery provides approximately 4 hrs1 of normal
operating run time
• Both battery options insert into a sealed and secure repository on the back of the
system and sit flush, thereby ensuring the battery is an integral part of the overall
system and does not protrude or extend outside of the mechanical structure
• The batteries are user/field-replaceable via a quick lock/unlock mechanism for
expedited replacement
• Warm swap battery support – The iX104C5 also has a 6-cell bridge battery that
provides 3-51 minutes of life (full charge) – ample time to replace batteries while
in field
• Physical battery health meters are integrated into each of the batteries and a
software-based meter is also resident on the system
3 Megapixel auto focus camera • Digital, 3 megapixel auto-focus camera – fixed position
• Captures still images and video
• Rear facing – supports a variety of documentation, proof-of-performance based
applications
• The iX104C5 screen is the view finder – provides a big, bright image with maximum
user control via tablet alignment to maximize image capture results
• Bar code capture capabilities – potentially eliminates additional third-party
peripherals – maintains the integrity and ruggedness of the entire system:
Inventory management
A sset tracking
Image cleaning for batch scanning and automation
• Integrated, sealed and protected against the elements in extreme operating conditions
• Camera management software including settings, soft user controls and output
controls
i/o flexibility • The iX104C5 has been designed for maximum I/O flexibility and applicability to
address the needs of typical field service and military personnel:
tandard serial port (RS-232) – supports connectivity to legacy devices which
S
remain critical for select field personnel
ignal-ready RS-232, RS-422 or RS-485 I/O capabilities via side-band pin and
S
pad connection – supports military and field service connectivity needs
• USB pin and pad expansion modules on the iX104C5 support Xplore’s dedicated GPS
module and future expansion needs to meet specific customer applications
XPLORE TECHNOLOGIES 22
For many of Xplore’s field service, public safety, transportation and warehousing customers, securing the
tablet in a reliable and expansive docking system is a key element of the overall solution. Additionally, for
high-mobility use cases, carry mechanisms allow users to transport and operate their tablet computers in
their particular application environments.
XPLORE TECHNOLOGIES 23
Common features and benefits across all of Xplore’s iX104C5 docking solutions include:
• Grab and Go Docking – Users can remove the iX104C5 from its docking station without rebooting or
performing any undocking actions. Surprise undocking is ideal for mission-critical workers who may
often need to quickly grab their iX104C5 and go mobile
• Orientation Flexibility – Users can dock in either portrait or landscape mode to meet exact needs
• Commonality – The iX104C5 is docked consistently the same way regardless of the docking type so
users don’t have to be trained for specific environments – valuable in mission-critical applications
• Breadth of Environments – Office, service bay, car, truck, cart, fork truck, tanks, helicopters, police
cruisers, EMS trucks – Xplore has mounting kits to support virtually any vehicle type or “dock”
environment
• Carry Options – Xplore adds a new case for the iX104C5 including executive portfolio, dockable field
case implementation.
XPLORE TECHNOLOGIES 24
Xplore is committed to providing customers with platform architectures, tools and field service offerings
that simplify IT and program management, and provide long managed lifecycles maximizing investment
protection. The iX104C5 supports a variety of user-accessible, field-replaceable elements such as SSD,
memory, MicroSD, wireless LAN, batteries and broadband. Taken together with Xplore’s advanced platform
design, IT and program managers can reduce total cost of ownership and associated risks and complexity
of managing field deployments.
XPLORE TECHNOLOGIES 25
The iX104C5 provides platform stability for its vertical market customers by supporting a 3-year+ lifecycle:
• Xplore participates in Intel ®’s Early Access Program, which provides solid visibility into their
embedded technology roadmap, enabling Xplore to select Intel ® technologies that support 3- to
5-year product lifecycles which rugged tablet customers expect
• The iX104C5 is a highly integrated system with complementary technologies that support extended,
stable lifecycles – processors, chipsets, wireless modules, storage, etc.
For larger field deployments that extend over years, customers periodically want to upgrade or modify prod-
uct configurations. The Xplore iX104C5 has been designed to provide enhanced field serviceability and
configuration management, both of which maximize system uptime by reducing the need for the return of
deployed systems to the factory or warranty service center for servicing and/or upgrades. This also helps to
reduce the total cost of ownership over the product’s lifecycle.
CRU s • The iX104C5 has a number of system elements that are Customer Replaceable Units
(CRUs). Customers can readily replace or upgrade the following without special tools
or having to return systems:
Solid state modules
WLAN, broadband and Bluetooth radios
Memory
MicroSD cards
SIM cards
Batteries
FRUs • Additionally, the iX104C5 can be readily serviced regionally by approved channel
partners and self-servicing end-user customers. Field Replaceable Units (FRU)
elements include:
Entire I/O module as a single insert
Dual antennas
Fans
Keypad module as a single insert
XPLORE TECHNOLOGIES 26
Xplore’s iX104C5 incorporates advanced technologies from Intel® and Microsoft ® as integral parts of the over-
all system. Additionally, Xplore has developed a number of management utilities that are part of the standard
system. As a result there are a number of core system management utilities and programs that help IT manag-
ers deploy, manage and service their iX104C5 with freedom from hassles and constant overhauls:
• plore Universal Connection Manager (UCM) Utility – Aggregation of wireless and wired
X
communication capabilities in a single utility. Provides status and management tools to make it
easier for users to connect when and where they want to.
• I ntel® Graphics and Media Control Panel – Provides centralized graphics control panel to assist in
managing detailed settings – Resolution, depth, scaling, multi-displays, color enhancements, 3D,
media and power settings.
• plore Panel Control Center – Single-touch quick view for P1-P3 (x2) programmable button settings
X
or full menu launch which provides finger touch and pen calibration and screen orientation controls.
• I ntel® ProSet Wireless Manager – Centralized control over wireless settings, statistics, event viewers
and diagnostics
• plore Screen Brightness Slider Control Bar – Allows users to customize their display settings based
X
on specific operating environments. Selections include: Automatic (Automatic Light Sensor), Manual,
NVIS (low/high) and outdoor (night, sunlight) or indoor conditions.
Taken together, these utilities provide IT managers with the tools they need to quickly and reliably configure,
deploy and manage their IX104C5 systems and helps reduce overall total cost of ownership by reducing asset
readiness and field management resource time.
Xplore’s X-Care program is comprised of a range of services to enable mobile workforces and frontline workers,
to minimize downtime and protect investments:
• Pre-sales support: System configurations, model selections, mounting systems
• Deployment services: Pre-Installation audits and recommendations
• Warranty: Standard 3-year limited warranty
• Warranty repair services: Optional 48-hour turnaround time warranty repair service
• Collectively, these service options help extend the service life of deployed iX104 systems, minimize
downtime and protect customer investments
XPLORE TECHNOLOGIES 27
Integrated, sealed
stereo speakers
• Reset Switch
• Multi-level LEDs: Power
• CTL/ALT/DEL Button
Dense, Magnesium
• Screen Rotation Button
Alloy Chassis
• Function (secondary) control
Button
Rugged, 10.4" Display with
AllVue Xtreme for sunlight
Noise cancelling Contoured “Bumper”
viewability
Microphone protection system
Auto-sensing Dual Mode
supporting both finger touch
(resistive) and pen (digital)
inputs
Rugged, Pin and Pad USB/Serial Kensington sealed cable lock slot
Sealed Inset Power Button Expansion Port – RS232/RS422/
RS485 signal ready
XPLORE TECHNOLOGIES 28
Contoured “bumper”
protrusions provide
Snap fit, anchored and hinged additional LCD and system
Sealed, separated I/O module industrial strength doors prevent protection against drops /
provides superior ingress water, dust and dirt from filling shocks
protection (IP67) for internal I/O connectors. One-handed
system elements operation.
RJ-45
AC/DC Power jack (10/100/1000)
9-Pin (RS232) standard
Ethernet port
2x USB (2.0) serial port (VGA option shown)
ports
Audio-Headphone /
Speaker
Microphone jacks
back view
Internal, sealed
Bluetooth Antenna
Window
XPLORE TECHNOLOGIES 29
upgrades upgrades
top view
Custom-engineered, enhanced
Custom-engineered, enhanced Sealed, Pin and Pad USB Broadband wireless antenna module
Wi-Fi antenna in sealed Expansion Module – ex. in sealed compartment – top
compartment – top orientation Dedicated GPS module supports orientation maximizes performance
maximizes performance future use case expansion
BOTTOM view
Rugged, sealed Pin and Pad Sealed Selectable RF Wi-Fi and Broadband
Docking connector provides wireless antenna pass through to Xplore
reliable, extended lifecycle use Vehicle Dock – supports use of approved
external RF antennas
XPLORE TECHNOLOGIES 30
Xplore has amassed an impressive established customer base across industries and applications.
Examples include:
Utilities/Energy –
Law Enforcement Fire Safety and EMS
Field Service
Telecom –
Manufacturing Warehousing
Field Service
Today, more than ever, mobile computing systems are relied upon by an increasingly diverse group of
vertical market customers. The following are select examples:
FIELD SERVICE
Need: Solution and Benefits:
• Improve reporting process and reduce cycle times Rugged iX104, digital cameras and mapping software
• Replace pen/paper systems • Reduced on-site reporting time
• Rugged system that can withstand field elements • Reduced dilapidation surveys from weeks to days
• Improved accuracy
• Deliver detailed reports direct to customer
• Improved quality and decision making on the job site
“…crew leaders appreciated the fact that the iX104 is a sealed unit enabling it to withstand a variety of unfavorable
elements including dust, rain, sleet and mud…”
“…selected Xplore’s rugged Tablet PC system based on our needs for a rugged, reliable Tablet PC that provided screens
that were actually viewable in varying outdoor lighting conditions…”
“…accuracy of data collected on the Xplore tablets is approaching 100%. We have improved the speed and accuracy
of inspections at the same time…”
“…iX104 has been reliable and durable in the field and our field service reps depend on it to perform daily tasks…”
XPLORE TECHNOLOGIES 31
“…unit needs to be very robust to withstand harsh conditions where we work. Before Xplore’s iX104, we looked at
other units but they did not meet the level of mobility and high data processing capacity that is important to us…”
“…ease of use, durability and reliability were all key factors in selecting the iX104. The unit is compact and supports
reliable interaction with our software and communication systems…”
“…in the conditions where we operate at sea, the sealing and ruggedness of the computer is very important. The reli-
ability of the computers in the varying temperatures that we experience is essential…”
XPLORE TECHNOLOGIES 32
“…the officers have the ability to run the license or identification check immediately by themselves with answers com-
ing back in seconds versus minutes…”
“…Xplore Tablet PC is completely hardened and is able to withstand extreme climates and rough handling with no
moving parts such as hinged keyboards found in laptops that can be damaged. Hardware deployment consistency with
Xplore’s rugged Tablet PC is important to us for a variety of reasons including cost, ruggedness and reliability…”
“…using a Tablet PC to access a database of the formerly paper-only manuals not only saves money, but the time it
saves firefighters makes the difference between life and death in critical situations…”
MILITARY
Need: Solution and Benefits:
• Enhance tactical combat training Rugged iX104 system with AllVue display technology
• Provide real-time supervision and feedback tools • Supervisor tool that enabled recording and playback of troop
• Improve troop movement and communications training exercises
• Rugged, reliable and portable mobile computing systems • Training sessions are immediately available for post-exercise
analysis and review with troops
• Improved command-to-troop communications by 40%
• Expanded range of areas where and when training exercises can
be conducted
“…before we found Xplore’s rugged tablet, we tested various devices, which looked good on paper, but failed in reality.
It was a challenge to find a truly ruggedized tablet. It’s the combination of robustness and power that we and our
customers demand from the mobile computing solution…”
“…iX104 proved to be the best solution for us for a number of reasons; the weight, portability, ease-of-use, ruggedness
and screen viewability…”
XPLORE TECHNOLOGIES 33
With the recent proliferation of consumer-orientated tablet computers, such as Apple ®’s iPad ®, companies
have become increasingly interested in the tablet PC form factor as a general-purpose computing device
for line-of-business applications. Demand for rugged mobility solutions has also surged as technology ad-
vances have allowed greater reach into extreme environments. Xplore customers need mobile computing
tools that match tough on-the-job requirements, whether those jobs take them deep underground, high
above power lines or to the front line.
Xplore’s commitment and dedication to developing and commercializing rugged wireless tablet systems
for over a decade is a testament to the measurable benefits this highly mobile and intuitive form factor
brings to front-line workers, public safety and military personnel. The key delineator is Xplore’s dedication
and focus on developing and deploying fully-rugged tablet systems in order to address the key challenges
field personnel face on a daily basis – potential system drops, rain, dust, temperature extremes, constant
vibration and more.
The tablet PC form factor provides key measurable benefits to front-line workers and field personnel:
• E
liminates potential errors and reduces time
commitments required for paper-based data
collection, entry and manipulation “Xplore has found that customers using
front-line tablet pc systems at the point
• Aligns
with emerging hosted and digitized of transaction (vs. paper) experience an
applications better average of a 22% increase in error
reduction and productivity gains as high
• E
nables better real-time decision-making by as 400%”
providing faster, reliable access to data
XPLORE TECHNOLOGIES 34
Xplore recognizes that its customers need mobile computing tools that match tough on-the-job require-
ments, whether those jobs take them deep underground, high above power lines or to the front lines. Xplore
has established strong, long-term working relationships with key industry leaders. This has translated into
the delivery of trusted leading-edge technologies, scalable and quality production and platform stability
that customers have come to expect from Xplore.
• A top Managed Direct OEM with access to key resources within the
Microsoft® eco-system – technical, development and marketing
• Brings resources to bear for both Xplore partners and customers
MICROSOFT® • Leading-edge technology leveraging the benefits of the Windows® Tablet
Platform including Windows® XP Professional; Windows® Vista and
Windows® 7 Professional 7 Ultimate
XPLORE TECHNOLOGIES 35
Processor Intel® Core™ i7, 620 UE processor with Turbo Boost Technology (up to 2.13 Ghz)
(1.06 GHz / 800-1067 MHz FSB / 4 MB L2 Smart Cache)
Display 10.4" XGA (1024x768) rugged LED backlit display with Dual-mode AllVue™ Xtreme technology
for enhanced outdoor sunlight readability. Dual-mode functionality provides both resistive
finger touch (glove or native) and active pen inputs with auto-switching technology. Contrast
ratio = 600:1 (typical), wide viewing cone up to 1600, Automatic Light Sensor (ALS), NVIS
compatible (low/high settings)
Battery Standard extended life 10-cell high-capacity “Smart” Li-Ion removable battery (68.5 Whr), up
to 6.5 hrs battery life1
Optional 8-cell “Smart” Li-Ion battery (55 Whr), up to 4 hr battery life1
6-cell bridge battery supports warm-swap battery operation (up to 3-5 minutes1 – full charge)
(suspend-to-RAM only)
Storage OPTIONS Primary: User-accessible, removable solid state hard drive with specialized rugged cartridge:
80 GB3 drives
Secondary: User-accessible solid state hard drive within same rugged specialized cartridge:
80 GB3
Total storage capabilities up to 160 GB3
RAID 0,1 and JBOD capable with dual SSD drive configuration and Intel® Matrix Storage
Manager software
Security Integrated, sealed biometrics/fingerprint reader (navigation capabilities), TPM 1.2, Intel® Anti-
Theft, Computrace Application Agent option, Kensington lock slot
Collaboration 2 stereo speakers with high definition audio, noise canceling microphone, integrated/sealed
3 megapixel digital camera (rear facing) with bar code scanning capabilities (includes camera
management software). User-defined “Quiet Mode” for tactical response use cases
Ports AC/DC power, docking connector, USB 2.0 (x2), RJ-45, headphone/speaker out, microphone,
9-pin serial port with RS232/RS422/RS485 compatibility (VGA replacement option), MicroSD,
remote SIM socket
XPLORE TECHNOLOGIES 36
input and status Dual-mode – Finger touch and active pen (no batteries) input with auto-sensing and switching
indicators technology
Programmable application buttons - Primary and secondary functions
Standard buttons - Power on/resume button, reset button, CTL/ALT/DEL, screen orientation
X + Y navigation (mouse-like) via biometric scanner
Status indicators: Power, charge/DC-in, HDD/SSD LEDs
dimensions/weight Dimensions: 11.2" (284.4 mm) x 8.25" (209.5 mm) x 1.6" (40.7 mm) (W x H x D)
Weight: Starting at ~5 lbs (2.27 kg) 8
optional Vehicle docking systems (power, charge, I/O pass-thru, power management), desktop and lab
peripherals and tabletop stands, and carrying case options for various applications including customized options
docking
Warranty Standard 3-year limited7. Xplore’s X-Care program offers a range of pre- and post-sales
professional service options
emissions, Emissions: FCC Part 15, CE Mark EN55022 (CISPR22) Class B, E-Mark (V.Dock)
immunity and Safety Immunity: EN55024
Safety: UL60950, EN60950, ATEX/IECEx Zone 2/Category 3 Compliant, UL 1604 (ISA Std
12.12-CSA Std C 22.1) Class I/Division II (Z:A-D) certified
XPLORE TECHNOLOGIES 37
DISPLAY 10.4" XGA (1024x768) Rugged backlit LED display with dual-mode technology. Dual-mode
functionality provides both resistive finger touch and active pen input capabilities with auto-
switching technology. Display is ideally suited for indoor and ambient outdoor applications.
Contrast ratio = 600:1 (typical), wide viewing cone
storage options Primary: User-accessible, removable solid state hard drive with specialized rugged carrier:
40 GB3 drive, 80GB3 option
Secondary: User-accessible solid state hard drive within same rugged specialized carrier:
40 GB3 or 80 GB3
Total storage capabilities up to 160 GB3
RAID 0,1 and JBOD capable with dual SSD drive configuration and Intel® Matrix Storage
Manager software
Storage Options Primary: User-accessible, removable solid state hard drive with specialized rugged cartridge:
Standard 40 GB3 , 80 GB3 option
Secondary: User-accessible solid state hard drive within same rugged specialized cartridge:
40GB3 or 80 GB3
Total storage capabilities up to 160 GB3
RAID 0,1 and JBOD capable with dual SSD drive configuration and Intel® Matrix Storage
Manager software
Display 10.4" XGA (1024x768) rugged LED backlit display with dual-mode technology. Dual-mode
functionality provides both resistive finger touch and active pen input capabilities with auto-
switching. Display is ideally suited for indoor and ambient outdoor applications.
DC POWER INPUT and 12-33 VDC for M5 Tablet and Military Vehicle Docking Station. Per MIL-STD-1275D. 15kV air,
ELECTROSTATIC 8 kV contact electrostatic discharge per SAE J1113/13, Class A M5 Tablet and Military Vehicle
Dock
Environmental In conjunction with the M series docks, the iX104C5M can endure more stringent environmental
conditions, extending the low operational temperature range to -490°F (-450°C)10
Emissions The iX104C5M is tested and qualified to more stringent emissions standards defined by MIL-
STD testing, specifically, MIL-STD 461F; CS-101, 114, 115 and 116; CE-102; RE-102; RS-103,
105, and 2169-B. SAE J1113/11 standard for conducted immunity10
Docking The Military Dock provides Mil-Round connectivity for PTT audio, USB, serial, power, and
Ethernet, as well as sealed expansion ports for expandability and accommodation of mission-
specific applications (example: CANBUS communication with vehicle/systems), and allows for
extended thermal range for cold environments.
XPLORE TECHNOLOGIES 38
Chassis Compliance with latest version of EU Directive 72/245/EEC including amendments and
corrigenda (2004/104/EC) Automotive E Mark (xDock)
Storage Options Primary: User-accessible, removable solid state hard drive with specialized rugged carrier:
Standard 40 GB3, 80 GB3 option
Secondary: User-accessible solid state hard drive within same rugged specialized carrier:
40 GB3 or 80 GB3
Total storage capabilities up to 160 GB3
RAID 0,1 and JBOD capable with dual SSD drive configuration and Intel® Matrix Storage
Manager software
Display 10.4" XGA (1024x768) rugged LED backlit display with dual-mode technology. Dual-mode
functionality provides both resistive finger touch and active pen input capabilities with auto-
switching. Display is ideally suited for indoor and ambient light applications.
XPLORE TECHNOLOGIES 39
1. Battery Life: Preliminary results vary by configuration, operating conditions and other factors.
Maximum battery capacity decreases with time and use.
2. Graphics and System Memory: Significant system memory may be used to support graphics,
depending on system memory size and other factors. Up to 8 GB DDR3 system memory available
with Windows ® 7, 64-bit operating system option. Up to 4 GB DDR3 system memory with
Windows ® 7, 32-bit operating system.
3. Solid State Drives: For writeable storage devices, GB = 1 billion bytes and TB = 1 trillion bytes;
actual capacity varies with preloaded material and operating environment and will be less.
4. Mobile Broadband Service: Subject to wireless provider’s broadband subscription and coverage
area; additional charges apply.
5. obile Broadband average download/upload speeds: For comparative purposes only. Actual speed
M
varies and will be less.
6. TPM 1.2: Not available in all regions
7. Limited Hardware Warranty: For a copy of limited hardware warranty, visit our website
www.xploretech.com.
8. Tablet Weight: Weights vary depending on configuration and manufacturing variability.
9. Wireless Connectivity: Where wireless access is available. Additional wireless charges may apply in
some locations.
10. All MIL-STD, IEC, HazLoc and other testing and certifications: Summary information has been
provided herein. Specific models may or may not undergo all of the associated testing and
certifications. The IP67 rating is with the 10-cell battery. Check with your Xplore representative for
specific model details.
11. Specifications: Specifications presented herein are subject to change at any time.
Intel ® and Core™ are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the
United States of America and other countries. Microsoft ® and Windows ® are registered trademarks of
Microsoft Corporation. Apple and iPad are registered trademarks of Apple. Other trademarks or trade names
may be used in this document to refer to either the entities claiming the marks and names or their products.
Xplore disclaims proprietary interest in the marks and names of others. All information contained herein is
presented as is with no implied warranties and is subject to change.
XPLORE TECHNOLOGIES 40