In this section, you must demonstrate your ability to read and comprehend English.

You will be
given a variety of texts and asked to answer questions about these texts. This section is divided
into three parts and will take 75 minutes to complete.
Do not mark the answers in your test book. Use the answer sheet that is separately provided.

Directions: In each question, you will be asked to review a statement that is missing a word or
phrase. Four answer choices will be provided for each statement. Select the best answer and mark
the corresponding letter (A), (B), (C), or (D) on the answer sheet.

101. The caterer’s servers left ------- uniforms 105. The chairperson ------- Mr. Thompson as
hanging in the company vehicle to keep the committee treasurer, but he had taken
them wrinkle free. a medical leave of absence.
(A) neither (A) designating
(B) every (B) will designate
(C) their (C) would have designated
(D) this (D) designate

102. Ms. Katz worked with her colleagues for 106. The graduate student ------- awaited the
many years and developed a great ------- results of a presentation that would
and feeling of friendship for each of them. determine the granting of a doctoral
(A) affection degree.
(B) to affect (A) hastily
(C) affectation (B) jealously
(D) affecting (C) exactly
(D) nervously
103. The sales figures for the quarter showed
steady increases, leading to an ------- 107. Although Mr. Barron’s artwork ------- highly,
forecast for the rest of the year. the curator doubted the artist’s ability to
(A) encouragingly complete a new piece for the next
(B) encourage exhibition.
(C) encouraging (A) regarding
(D) encouraged (B) is regarded
(C) regards
104. The new state law ------- the distribution of (D) has been regarding
plastic shopping bags caused consumers
to purchase reusable sacks. 108. Following the completion of interviews for a
(A) prohibition new assistant, Mr. Farr found it difficult to
(B) prohibiting make a ------- between two qualified
(C) prohibited candidates.
(D) prohibits (A) difference
(B) reference
(C) sequence
(D) decision
109. Initial sales of the three-dimensional 115. When all of the departments turned in their
drawing pen were high, but when the total cost savings for the annual contest,
device did not work as well as expected, the accounting team ------- the results to
consumer demand ------- to its lowest level. determine a winner.
(A) delayed (A) will calculate
(B) subsided (B) was calculated
(C) reminded (C) calculating
(D) progressed (D) calculated

110. The angry customer was calmed by the 116. Mr. Fillmore did not realize that he had lost
general manager who had a great deal of his ticket until he was asked to give it to the
practice in ------- with the public. conductor as he went ------- the train.
(A) dealing (A) aboard
(B) deal (B) above
(C) dealt (C) among
(D) dealers (D) around

111. The comedian paid a lot of ------- to the 117. Ms. Arthur was eager to get an interview
audience members in the first row, with Sebring Specialties because they had
including making jokes about them as part a ------- of being one of the best employers
of the act. in the Los Angeles area.
(A) attentive (A) division
(B) attention (B) technique
(C) attentiveness (C) hesitation
(D) attentively (D) reputation

112. The equipment operations trainer was 118. The purchasing agent decided to ------- one
pleased when the worker ------- performed of the potential suppliers because its prices
all of the steps that had been were significantly higher than those of the
demonstrated. competing bidders.
(A) success (A) legitimate
(B) successful (B) accelerate
(C) succeed (C) eliminate
(D) successfully (D) elaborate

113. The buyer ------- on the number of missed 119. The remodeled hotel lobby floor required
shipment dates as a reason to withhold cleaning ------- the previous carpet did,
future orders. providing additional work for the custodial
(A) commenting staff.
(B) commenter (A) more than
(C) commented (B) nearer to
(D) commentary (C) inside of
(D) after all
114. The tour guide at the museum stood on a
small stool, making himself more visible ---- 120. Mr. Cane planned to work all night to meet
--- the large group away from the new his deadline ------- the fact that he already
exhibit construction. felt tired.
(A) to direct (A) along
(B) direction (B) during
(C) directive (C) before
(D) directed (D) despite
121. The lawyer was able to complete his work 126. ------- sitting on a bus on a warm, sunny
in court and also convene with the day, Mr. Milan prepared his bicycle and
association, since the meeting was held rode it to work.
------- in the evening. (A) Instead
(A) while (B) Provided
(B) over (C) Further
(C) indoors (D) Rather than
(D) later
127. Although the vendor had provided items to
122. The homebuilder agreed to add a tree give away at the open house, the event
house to a family’s project without detailing coordinator did not know if there would be
------- it would be done. ------- for the huge crowd.
(A) how (A) entire
(B) who (B) other
(C) what (C) enough
(D) which (D) whole

123. The spectators watched the opera singer 128. When Mr. Andrews told the flight attendant
-------, enjoying both her vocal and acting that he did not ask for a drink or snack, the
skills. attendant ------- a bit of annoyance in his
(A) admirer voice and manner.
(B) admiringly (A) elected
(C) admires (B) ensured
(D) admiration (C) distracted
(D) detected
124. In the behind-the-scenes tour, the zoo
volunteer described the ------- of animal 129. The clothing store manager always selects
habitats as one of the less fun a theme for the year that is most ------- to
responsibilities. current fashion industry trends.
(A) maintained (A) stagnant
(B) maintains (B) observant
(C) maintain (C) relevant
(D) maintenance (D) content

125. The office staff at Mainline Accounting was 130. Ms. Talley ------- wondered where her
asked to work from home for several days supervisor went each week for a two-hour
------- the spread of the flu virus. lunch break.
(A) contained (A) all
(B) to contain (B) both
(C) will contain (C) often
(D) containment (D) upon
 Directions: In this part, you will be asked to read four English texts. Each text is missing a word,
phrase, or sentence. Select the answer choice that correctly completes the text and mark the
corresponding letter (A), (B), (C), or (D) on the answer sheet.

Questions 131-134 refer to the following notice.

There are two ways you may apply for an opening at Bitwell Manufacturing. Whichever
method you use, you must have an e-mail account to receive communications from us.
We do not accept recommendations.

For those who apply on their own, the company only accepts employment applications online.
-------. All available positions ------- on our Web site. Please check the job requirements and
131 132
match them to your skills and experience. ------- applicants should click on the BEGIN button
133
and fill out the online form.

You may also apply through your local recruitment center. You can get assistance from an
------- employment counselor familiar with the process of applying for work at Bitwell.
134
If you are chosen for an interview, you will receive an e-mail with additional information.

131. (A) There are no vacancies at this time. 133. (A) Qualified
(B) Please call to inform us of your (B) Contacted
interview availability. (C) Accepted
(C) You will not be considered if you visit (D) Recommended
the office in person.
(D) Referrals from applicants are highly 134. (A) essential
appreciated. (B) experienced
(C) elusive
132. (A) has been viewed (D) extended
(B) were viewing
(C) may be viewed
(D) will view
Questions 135-138 refer to the following letter.

September 21

Misty Bridges
1919 Angel Drive
Clifton, NJ 07012

Dear Ms. Bridges,

I wrote this letter to thank you for all your help on my book, Snowflakes in Summer, which is
now available online and in bookstores. You ------- many hours of time going over the
135
manuscript, talked through plot points and characters with me, and made many useful
suggestions. -------.
136
I’m so fortunate to have had your help, as it has allowed me to develop as an author. To thank
you, I have enclosed one ------- of the published hardcover book. Please read the thank you
137
section of the book, where your ------- is acknowledged. I hope that you will take pride in
138
knowing that you have been critical to the success of this published novel.

Sincerely,

Angelina Romo

135. (A) devotion 137. (A) subscription

(B) will devote (B) series
(C) devoted (C) proof
(D) devote (D) copy

136. (A) I hope that you will proofread the work 138. (A) contributive
just one more time. (B) contribution
(B) Regretfully, there’s a chapter that (C) contribute
needs some revising. (D) contributes
(C) We will begin the printing phase of the
book in a few days.
(D) Resultantly, it’s a better book than it
would have been otherwise.
Questions 139-142 refer to the following e-mail.

To: City Roads Department <services@CityRoadsDepartment.com>

From: Darla McGuire <DMcGuire@homemail.com>
Date: April 14
Subject: Potholes on Eagle Street

To whom it may concern,

I live on Eagle Street in the 500 block. Since the winter weather has subsided, I ------- a problem
139
on our block. Large potholes have been popping up due to the melting snow and heavy vehicles
that pass through.

At least one of the holes is deep enough to potentially damage a car that is traveling fast.
Since the road is fairly narrow, it’s impossible to avoid the holes. Yesterday, I saw someone
------- on the sidewalk to steer clear of the holes.
140
Can you send a road crew to our street to ------- them? They need to be patched or filled right
141
away. -------. At any rate, something needs to be done before an accident occurs.
142
Darla McGuire

139. (A) was noticed 141. (A) transfer

(B) have noticed (B) uncover
(C) to notice (C) repair
(D) will be noticed (D) locate

140. (A) to drive 142. (A) Or it might be necessary to pave the

(B) driven entire road.
(C) driver (B) We hope you will fix the vehicle as
(D) driving soon as possible.
(C) The block now has fewer potholes than
before.
(D) I’d like to describe the problem we’re
experiencing.
Questions 143-146 refer to the following memo.

To: Mattresses Galore Store Managers

From: Jerry Simmons, President
Date: January 17
Subject: Customer feedback

Recently, I sent a team of mystery shoppers to our stores so that I could ------- direct consumer
143
feedback on our products, services, and showrooms and report back to you. -------, the results
144
were good to excellent. However, I will need to address specific issues at each store. -------.
145
One negative item reported across our chain of stores is that some showroom mattresses
looked worn and unattractive. ------- we have a six-month replacement policy in place, each
146
store manager should do a weekly walk-through of all displays and replace products as
necessary.

Please implement this practice immediately. I will be following up to ensure that our brand’s
standards continue to be met.

143. (A) collect 145. (A) I’ll be doing this with the managers
(B) inform over the next few weeks.
(C) convey (B) Our shoppers are pleased with what
(D) admit our stores have to offer.
(C) You can visit our store and purchase
144. (A) However what you need.
(B) Therefore (D) We will have no choice but to close all
(C) Overall of the unprofitable stores.
(D) Accordingly
146. (A) If
(B) Whenever
(C) Since
(D) Though
 Directions: In this part, you will be asked to read several texts, such as advertisements, articles,
instant messages, or examples of business correspondence. Each text is followed by several
questions. Select the best answer and mark the corresponding letter (A), (B), (C), or (D) on your
answer sheet.

Questions 147-148 refer to the following ticket.

Clearfield Clearfield Cougars vs. Buena Vista Cobras Section 332

Cougars Cougarville Stadium

Row 14

Baseball Tuesday, June 15

Seat 9

7:00 p.m.

Admit One Price $14.00

Ticket holders are subject to the rules of the Clearfield Cougars and Cougarville Stadium.

147. What event will the ticket holder attend? 148. What event information is NOT included in
(A) A snake show the ticket?
(B) A baseball movie (A) Parking information
(C) A stadium tour (B) Ticket price
(D) A sports game (C) Starting time
(D) Seat Location
Questions 149-150 refer to the following advertisement.

Friday, October 17 at 6:00 p.m.-8:00 p.m.

Wexler Commerce Center, Grand Meeting Room

Music – Raffles – Food – Drinks – Fun

Introductory icebreaker at 6:00 p.m.

Music will be provided by Lady Jazz and the Notes

Come to the social to mix and mingle with other area professionals. Where else
can you meet local people with similar professional interests and challenges? We
welcome individuals who work for companies or who own a business. Our
purpose is to connect people to make a strong business network for the future.
Pay $15 at the door for your entry and refreshments. Bring your business cards
and your smile. You may find a client, a customer, a mentor, or simply a new
friend.

149. Who is the intended audience for the 150. What is the main purpose of the event?
advertisement? (A) Signing client contracts
(A) Business card suppliers (B) Conducting icebreakers
(B) People in professional occupations (C) Networking locally
(C) Members of a mentoring group (D) Raising money
(D) Jazz band performers
Questions 151-152 refer to the following text message chain.

Amy Ackerman 11:04 a.m.

Paul, did you get my e-mail? I sent you my list of
screened applicants.
Paul Morrissey 11:07 a.m.
I did. In fact, I meant to tell you... Several
candidates have stood out for me, so I think I
can start doing interviews.
Amy Ackerman 11:10 a.m.
Those are just from Career Camp, though. I still
haven’t gotten around to applications from Next
Job and Job Server.
Paul Morrissey 11:11 a.m.
Really? I didn’t think we’d attract so much
interest in the job we’re advertising.
Amy Ackerman 11:11 a.m.
Me neither. And the candidates are highly
qualified, too.

151. What is suggested about Mr. Morrissey? 152. At 11:11 a.m., what does Ms. Ackerman
(A) He is looking for an assistant. mean when she writes, “Me neither”?
(B) He has met with some job seekers. (A) She disagrees with Mr. Morrissey’s
(C) He has made up his mind about a thoughts on a candidate.
candidate. (B) She was unable to locate a list of
(D) He is responsible for interviewing applicants’ names.
applicants. (C) She did not expect a strong response
to a job posting.
(D) She was not able to accomplish a
given task.
Questions 153-154 refer to the following information.

This fall’s Lunch and Learn series has been set! Our title for the series is
Investing in your Future. Each one-hour session will feature a topic
relating to making investments. The sessions will be led by speakers
from within the company as well as from external financial
professionals. These seminars are informational and will not feature a
sales presentation, although you may receive contact information to
use later.

Lunch and Learn is held on Tuesdays from 12:00 P.M.-1:00 P.M. in the
training center conference room. If you register in advance, our weekly
sponsor will provide lunch for you. Walk-ins are welcome if space is
available, but must bring their own lunch. Join us at one or more of the
following meetings:

September Lunch and Learn

15 – Investing Basics
22 – Saving First to Invest Later
29 – Types of Investments and Their Risks
October Lunch and Learn
6 – Retirement Planning
13 – College Expense Preparation
20 – Life and Long-Term Care Insurance
27 – Creating an Investment Plan

153. What is NOT one of the Lunch and Learn 154. According to the information, which of the
topics? following is a participant benefit of
(A) Negotiations with financial registering in advance?
professionals (A) Meeting the speakers personally
(B) Insurance for peoples’ lives and long- (B) Choosing a seat first
term care (C) Receiving advance information
(C) Investment varieties and liabilities (D) Getting a free meal
(D) Tips on saving money for investing
Questions 155-157 refer to the following memo.

To: Agility Tire Employees

From: Amanda Baxter, Executive Vice President
Date: November 1
Subject: Introducing Mr. Olson

It is with great pleasure that I announce the hiring of the new president of Agility Tire, Will
Olson. —[1]—. Our president comes to us after serving as executive vice president of our
competitor Full Speed Tire, where he spearheaded the development of their top-selling
Conqueror All-Weather Tire. —[2]—. We hope that he will now take Agility Tire to the next
level as overall leader in the consumer automotive tire industry.

Chairperson of the Board of Directors, Melissa Bancroft, explained that Mr. Olson led the group
of candidates with the amount of experience and impact he had within the industry. —[3]—.
The distinguishing factor in his background that secured the job offer for him was his role as
the director of sales and operations for our vendor Best Line Tire Sales. —[4]—.

Please join me in welcoming Mr. Olson and in giving him your full support.

155. What is the purpose of the memo? 157. In which of the positions marked [1], [2],
(A) To introduce a company executive [3] and [4] does the following sentence
(B) To recognize a chairperson’s service best belong?
(C) To identify a new vendor “Prior to that, Mr. Olson contributed his
(D) To inform workers about a competitor talents to several national and international
tire companies.”
156. What distinguished Mr. Olson from other
(A) [1]
candidates?
(B) [2]
(A) He was once Agility’s vice president. (C) [3]
(B) He has worked in various industries. (D) [4]
(C) He has experience in manufacturing
tires.
(D) He managed a dealer for Agility.
Questions 158-160 refer to the following letter.

April 19

Roger Palmer
Clarkson Industries
1215 Brook Street
Pittsburgh, PA 15236

Dear Mr. Palmer,

The Math, Science, and Engineering Society would like to invite you to join our Education
Connections committee. We are a group of professionals and secondary educators trying to create
experiences in which high school students can connect their learning to possible future careers. You
were recommended to us by your director of engineering, Max Lawler. We hope you will consider
joining.

Our group meets from 11:45 a.m.-1:30 p.m. on the second Thursday of each month in the back room
of Charlie’s Café in Coulter. Most people come in and get a plate of food from the café’s buffet lunch
for $12.95, then head to the back room for the meeting. We will introduce new members at the start of
the meeting, review the agenda, and start on the first topic. Typically, we discuss projects and
opportunities to develop programs between our companies, the schools, and the students.

If you will participate in our committee, please let me know by May 4.

Thank you for your consideration,

Katelyn Freese

158. What does Ms. Freese request Mr. Palmer 160. The word “agenda” in paragraph 2, line 4,
to do? is closest in meaning to
(A) Take part in a team effort (A) document
(B) Offer a job to a student (B) plan
(C) Present a project at a meeting (C) report
(D) Become a secondary educator (D) manuscript

159. Where does the Education Connections

committee meet?
(A) At a canteen bench
(B) In a private room
(C) In the engineering department
(D) In a secondary school
Questions 161-164 refer to the following online chat discussion.

Thelma Fajardo 4:41 P.M.

Hi, everyone. I just got out of my meeting with the board of directors.

Karen Green 4:42 P.M.

How’d it go? It seemed important with all the department supervisors present.

Thelma Fajardo 4:42 P.M.

Well, on the one hand, the company’s software application continues to bring in substantial
revenues. On the other hand, sales are slowing down and are predicted to continue on a downward
trend.

Philip Nordberg 4:43 P.M.

Isn’t that a problem for other departments...like sales and marketing or product development?

Thelma Fajardo 4:44 P.M.

For the most part. However, the board has decided that in response to this development, they’d like
us to cut down on administrative costs.

Karen Green 4:44 P.M.

How much do they want to cut? We’re not going to lose staff, are we?

Thelma Fajardo 4:45 P.M.

Nothing as drastic as that, Karen. But they are looking for a reduction of about 10 percent, which
could mean finding new suppliers and service providers, and making other adjustments around the
office. I’d like you all to come up with ideas. We’ll discuss them next week.

161. What most likely was discussed at a recent 163. What is suggested about Ms. Fajardo?
board meeting? (A) She requested a meeting with a
(A) Work hours company board.
(B) Industry news (B) She heads the administrative
(C) Product sales department.
(D) Staffing concerns (C) She recently presented a sales report.
(D) She plans to lower staff compensation.
162. At 4:44 p.m., what does Ms. Fajardo mean
when she writes, “For the most part”? 164. What will happen the following week?
(A) She was able to communicate most of (A) Employees will be surveyed.
her ideas at a meeting. (B) Contracts will be renegotiated.
(B) She thinks Mr. Nordberg is largely (C) Proposals will be considered.
correct in his assumptions. (D) Office hours will be reduced.
(C) She will be assuming the bulk of the
responsibility for a task.
(D) She agrees that the board should
mostly deal with the issues.
Questions 165-167 refer to the following article.

The Retail Robot Takeover

By Melanie Furman

For decades, futuristic books, movies, and television shows

have predicted the way that robots would take over elements
of daily life. Society has not yet seen a huge development of
robots completing everyday tasks at home or at work.
However, a change has occurred in the retail industry. Robots
are being introduced in stores, stockrooms, and warehouses.

Retail robots have been and are being designed for several
jobs that are currently done by humans with equipment and
computers. New robots can greet customers, help find a
product, and take inventory. The devices can use verbal
commands, a touch screen, or a bar code scanner to interact
with customers. Robots are efficient yet they lack
understanding of emotion and that affects decision-making.
Will they develop those capabilities over the next 20 years as
predicted? We don’t know, but the conditions are favorable.

165. What is the topic of the article? 167. What is stated as a problem with robots?
(A) Information about bar code scanners (A) They break down too easily.
(B) A futuristic television show review (B) They do not understand emotions.
(C) The use of automated devices in stores (C) They are expensive to produce.
(D) A forecast for the retail job market (D) They require a lot of maintenance.

166. Which is NOT one of the responsibilities

that robots can take over at present?
(A) Taking inventory in a store
(B) Identifying a product on a shelf
(C) Greeting customers as they enter
(D) Making choices based on emotion
Questions 168-171 refer to the following notice.

Attention Transit Line Public Bus Service customers:

We do not allow pets aboard the buses, except for service dogs who are
wearing tags to show that they are properly trained and licensed. This policy
includes small animals that can be carried in a purse or a pocket, or that can
be easily hidden. Animals in an enclosed environment such as a bus can cause
many problems. They may disturb passengers and destroy property. In some
cases, animal odor is offensive to people and could cause an allergic reaction.
Our no animal policy is part of our commitment to keeping our buses safe and
clean for all passengers.

We also ask that bus passengers do not interact with service dogs while they
are on the bus. These dogs are working for their owners, helping them to
travel to a destination safely. The dogs must be allowed to focus on their
responsibilities. Passenger interactions could be a distraction to the dogs and
keep them from assisting their owners fully.

If a passenger chooses to violate the policy, that passenger may be

immediately removed from the bus. Repeat offenders will face a fine. All pet
owners will be held responsible for any damages caused by their animal. If
you have any questions on this policy, call Transit Line service at 555-9786.

168. What is the purpose of the notice? 170. What are passengers asked not to do?
(A) To communicate a rule (A) Talk loudly aboard a bus
(B) To show commitment to pet safety (B) Feed a hungry animal
(C) To identify offensive passengers (C) Bring strong-smelling food on buses
(D) To levy a fine for a violation (D) Interact with service dogs

169. Why aren’t most animals allowed to travel 171. Why would the Transit Line Service
on Transit Line buses? impose a fine?
(A) They take up too much space on the (A) A passenger fails to pay the bus fare.
bus. (B) A passenger keeps disobeying bus rules.
(B) They caused harm to people in the (C) A passenger is caught littering on a bus.
past. (D) A passenger creates a disturbance on
(C) They are a distraction to the driver. a bus.
(D) They may cause a mess or damage.
Questions 172-175 refer to the following letter.

July 31

Scott Appel
648 Burger Road
Madison, WI 53558

Dear Mr. Appel,

We hope you are enjoying your subscription to First Looks magazine. We bring you all the hot,
modern, and upcoming trends in products, fashion, design, and technology. In the past year,
we showed the newest in smartphones, smart watches, and smart appliances. —[1]— We’ve
shown new building, furniture, and home design. We brought all of the most important trends
to you all year at an amazing price of $19.99! —[2]— Now it’s time for your subscription
renewal.

This year, you have several options for renewal. To keep with the demand for mobile
information, we recently introduced our online magazine. —[3]— You may want to select that
option either with your print copy or as a replacement. Either way, the price is still $19.99 for
12 issues, or $32.99 for 24 issues. Please check your preferences on the lines below, and
return this form and your payment in the enclosed envelope.

Online magazine only _______ 12 issues _______

Print magazine only _______ 24 issues _______
Both print and online magazine _______

We are excited to offer quality information to our subscribers. —[4]— Those who renew within
30 days of the date of this letter will receive a bonus print issue called Top 50 Lifestyle Trends
to be mailed within six weeks of your order. Don’t delay in returning this letter.

Thank you,
Yara Jani
Subscriptions Manager
172. What is the purpose of the letter? 174. What must subscribers do to get the bonus
(A) To set a 30 day deadline gift?
(B) To offer a discount (A) Choose an online option
(C) To solicit a reorder (B) Check the 24-issue line
(D) To introduce a new product (C) Mail in a special request for it
(D) Purchase within a deadline
173. Why did the magazine introduce an online
version? 175. In which of the positions marked [1], [2], [3]
(A) It wants to meet current customer and [4] does the following sentence best
wants. belong?
(B) It is less expensive to produce. “First Looks covered the runway and took
(C) It can be published more often. our fashion photography to the city streets.”
(D) It shows the pictures more clearly. (A) [1]
(B) [2]
(C) [3]
(D) [4]
Questions 176-180 refer to the following notice and e-mail.

CHAPMAN CENTER FOR THE ARTS

The Chapman Center for the Arts is a large nonprofit organization in the heart of
Sydney’s downtown dedicated to fostering cultural appreciation, whether through
musical performances, lectures, dances, or other events.

Currently we have three job openings:

Publicist: Full-Time
- Write press releases for all our upcoming events
- Act as a liaison for journalists
- Send out regular e-mails to news outlets
Qualifications: 1-2 years experience writing press materials

Guest Services Representative: Part-Time

- Sell tickets at the front desk
- Answer calls and e-mails from guests
- Provide information and directions
Qualifications: Previous customer service experience, interest in the arts

Educational Outreach Assistant: Part-Time

- Help coordinate school field trips
- Teach students about the arts
- Communicate with teachers and school administrators
Qualifications: Experience working with children, interest in the arts

The Chapman Center for the Arts accepts applications on a rolling basis. If you are
interested in any of the above positions, please submit a cover letter and r sum to
jobs@chapmanarts.org. Remember to specify what job you are applying for in the
subject line of the e-mail. Due to the volume of applications we receive, we cannot
respond to everyone who applies.

To: Adam Duncan <adunc@fastmail.com>

From: Melinda Reed <mreed@chapmanarts.org>
Subject: Re: Publicist application
Attachment: Document
Date: May 8

Dear Mr. Duncan,

Thank you for applying to be a publicist at our organization. Your skills meet our qualifications, and
we’re interested in moving forward with your application.
There are two steps left in this process. First, please take a look at the press release attached to this
e-mail. It is full of errors, and I want you to make a list of as many mistakes as you can find.

Next, please bring this list to a formal job interview on May 15 at 1 p.m. Because our human resources
center is undergoing repairs, we will meet at the Desert Sands coffee shop on West Street instead of at
the Chapman Center.
We look forward to meeting you.

Best regards,

Melinda Reed
Human Resources
Chapman Center for the Arts
176. What is stated about the Chapman Center 179. What is attached to the e-mail?
for the Arts? (A) A list of job requirements
(A) It is devoted primarily to music. (B) A company contract
(B) It holds a weekly lecture series. (C) A map of the Chapman Center
(C) It is located in a city center. (D) A poorly written press release
(D) It is the largest nonprofit in Sydney.
180. What is mentioned about the job interview?
177. What does the Chapman Center say about (A) It will take place within the next five
its hiring process? days.
(A) It receives too many applications to reply (B) It will be held away from the Chapman
to all of them. Center.
(B) It reviews applications within two weeks (C) It will cover everything the job may
of receiving them. involve.
(C) It only accepts cover letters that are at (D) It will be conducted by two human
least 500 words. resources employees.
(D) It is interested primarily in those with
previous arts experience.

178. What is suggested about Mr. Duncan?

(A) He has previous customer service
experience.
(B) He has written press materials before.
(C) He is an avid fan of the performing arts.
(D) He has applied for jobs at the Chapman
Center before.
Questions 181-185 refer to the following article and form.

Record Car Sales in April

Paris, May 4 - France recorded its biggest monthly car sales in over a decade, with more
than 400,000 new vehicles registered in April. Gabriel Coudert, head of the Automobile
Manufacturers’ Association, believes this is due to several factors, among them an
improved job market and advances in fuel-saving technology. Vitelle Motors president Marc
Girard concurs. “People feel more confident about spending when they have jobs. Plus, gas
prices are low and fuel efficiency is the best it’s ever been.” Nadine Busque, an analyst for
Argent Financial, adds that highly attractive loan packages have also provided a boost. Not
only have banks extended low-interest loans, but the government’s policy of providing tax
credits to people who buy economical cars makes ownership more attractive. “However,” as
Ms. Busque points out, “consumers should keep in mind that if the economy continues to
improve, interest rates will also climb.” For now, vehicle sales to private customers have
risen 4.1 percent compared to the year before, while sales to businesses have gone up by
5.8 percent.

Nantes Bank
Name: Edmond Leclerc
Address: 16 Le Clos du Tertre Telephone: 555-2509
Nantes, France 44100
Employer: Lejeune Media Position: Junior executive
Monthly salary: €3,800.00 No. of years with company: 2 years

Make: Hyeseong Motors Sale price €22,400.00

Model: Extreme 1800 Down payment €4,480.00
Color: Emerald Green Amount financed €17,920.00
Fuel efficiency rating: 64/100 (excellent) Annual rate 12.9%
No. of payments 36
Monthly payment €561.99
Payments begin 07/12

Yes, I would like to be contacted further about buying auto insurance from Nantes Bank.
See your contract documents for any additional information about penalties for nonpayment and
prepayment refunds and penalties (if applicable).
I have received a copy of this statement.
Valentine Leclerc June 12
Applicant’s signature Date
181. What is the article mainly about? 184. What is indicated about Edmond Leclerc?
(A) A country’s recent economic growth (A) He purchased a two-year loan.
(B) The factors behind a phenomenon (B) He has yet to make any payments.
(C) A situation faced by car-industry (C) He bought a car from Mr. Girard’s
workers company.
(D) The results of a consumer survey (D) He will receive tax credits from the
government.
182. On what do Mr. Coudert and Mr. Girard
agree? 185. What is suggested about Nantes Bank?
(A) The car industry is fiercely competitive. (A) It can provide its customers with car
(B) Some salaries have risen too quickly. insurance.
(C) Vehicles are increasingly economical. (B) It charged Mr. Leclerc an exorbitant
(D) Interest rates are highly attractive. annual rate.
(C) It supplies Lejeune Media with
183. What are consumers advised to be aware company cars.
of? (D) It provides loans only to business
(A) Strict regulations organizations.
(B) Rising interest rates
(C) Pending tax policies
(D) Declining job opportunities
Questions 186-190 refer to the following schedule, letter and e-mail.

SANTA
CLARA
UNIVERSITY

&

& &
&

www.costwatch.com
August 6

Brian Tudor
Tudor Enterprises, Inc.
5060 Dariel Drive
Sacramento, CA 95838

Dear Mr. Tudor,

My name is Kristin Feinstein, and I am the founder and president of CostWatch, a service
that allows customers to compare product prices online. I heard you speak at Santa Clara
University recently and found your discussion of computers that can teach themselves highly
intriguing. I was wondering if you could deliver a presentation on the same subject to our
software engineers. I think that it could be relevant to a new product we are developing that
permits users to look up information about an object simply by scanning it with a phone or
tablet camera. Please let me know if you would be interested, and what it might cost.

I look forward to your response.

Sincerely,
Kristin Feinstein
 To: Kristin Feinstein <k.feinstein@costwatch.com>
From: Brian Tudor <brian.tudor@tudorenterprises.com>
Date: August 11
Subject: Presentation

Dear Ms. Feinstein,

Thanks for reaching out to me. I would be happy to give a presentation at your company’s offices. I
can see how the subject of my talk might have some relevance to your application. However, my
next availability isn’t until November 12.

Also, I need to know how long you’d like me to speak. I can keep the length of my presentation to as
little as 15 minutes or expand it to as much as 45 minutes, and leave 20 to 30 minutes for questions.
Your answer will determine my speaking fee.

In addition, I will require that you cover the costs of transportation from my office and the hand-outs
I’ll be giving. I shouldn’t need a hotel room unless you plan to engage my services for more than a
day. Please call me at 555-2049 to schedule a meeting in person.

Best regards,

Brian Tudor

186. What is NOT indicated about the 189. In the e-mail, the word “keep” in paragraph
conference? 2, line 1, is closest in meaning to
(A) It was arranged for two whole days. (A) store
(B) It included a social gathering. (B) hold
(C) It was held at different locations. (C) delay
(D) It was hosted by a university group. (D) protect

187. At which panel session did Ms. Feinstein 190. What does Mr. Tudor suggest?
probably hear Mr. Tudor speak? (A) He is prepared to alter his schedule.
(A) 1A (B) He will be traveling from Sacramento.
(B) 1B (C) He charges a flat rate for his services.
(C) 2B (D) He requires reimbursement for a hotel
(D) 3A room.

188. What does Ms. Feinstein mention about

her company?
(A) It is hiring more software engineers.
(B) It is seeking a capital investment.
(C) It plans to introduce a new product.
(D) It will be holding a series of workshops.
Questions 191-195 refer to the following guidelines, e-mail and announcement.

The State Spelling Bee is open to all 4th to 8th grade

public, private, and charter school students. Each county
may send one finalist from the district level, except
Oklahoma and Tulsa counties, which, due to their large
populations, are allotted two finalists each.

To qualify, your school must be registered on the

National Bee Web site, www.nationalbee.com. The
National Bee administers an enrollment and materials fee
that covers all study material costs, including unlimited
online access on the National Bee Web site.

The Oklahoma State Spelling Bee will be held on March 2

at the Cranley Auditorium in Oklahoma City. The State
Champion will advance to compete in the National
Spelling Bee Championships from May 22 to 27 in
Newark, New Jersey.

Click here to download the complete eligibility rules.

To: Peter Stanley <p.stanley@mailbag.com>

From: Jeremiah French <j.french@ok_bee.com>
Subject: Re: spelling bee
Date: February 28

Dear Mr. Stanley,

The weather warning has been lifted and the State Spelling Bee will proceed as planned. As a
reminder, participants are asked to report to the venue at least one hour before the competition
begins. Once there, they must sign in at the front desk before proceeding to the seating area.
Participants who arrive after the competition has begun will be disqualified, as will anyone seen
consulting outside sources during the competition.
The top three spellers will receive individual prizes from this year’s sponsors, while the state
champion will, in addition, receive an all-expenses paid trip to the National Championship. All
registered participants, regardless of how they perform, will receive certificates of distinction.
Good luck and I look forward to seeing you on the day of the competition.
Best regards,
Jeremiah French
 State Spelling Bee Results Announced

March 3 - Emma Hitchcock, a 7th grader from Tulsa’s Woodland Hills Middle School, was
proclaimed top speller in the Oklahoma State Spelling Bee and received a prize from Spark Mobile. In
what was the most widely participated contest to date, 52 winners of local bees from around the state
g th r d t r nl d tor m n kl hom t s rst l c nn r s tchcock ll com t
in the National Spelling Bee in Newark, New Jersey, which will be broadcast live on cable sports
channel SBN. Coming in second and third place were Sonia Thomas, an 8th-grader from Edmond
High School, and Curtis Moseley, a 7th grader from Norman Middle School.

191. For whom are the guidelines most likely 194. What can be inferred about Emma Hitchcock?
intended? (A) She is one of two finalists from her
(A) School administrators area.
(B) Competition judges (B) She was accompanied to an event by
(C) Legal representatives her principal.
(D) Sponsoring companies (C) She went to the same school as another
winner.
192. What will NOT be given to the State (D) She will be traveling to New Jersey in
Champion? March.
(A) An official certificate
(B) A free trip to New Jersey 195. What is mentioned about the State Spelling
(C) A brand-new computer Bee?
(D) A prize from a sponsor (A) It was delayed on account of the
weather.
193. According to Mr. French, for what reason (B) It was moved to a different venue.
could a participant be disqualified? (C) It was broadcast live on local television.
(A) Misspelling two words in a row (D) It was the largest in the state’s history.
(B) Being rude to fellow contestants
(C) Arriving late for the competition
(D) Taking too long to answer a question
Questions 196-200 refer to the following brochure, online form and fax.

Oceanside Cruises
Eastern Caribbean Cruise
Sep 9-16 (7 nights)

Sail away for seven nights ITINERARY ARRIVE DEPART

aboard our family-friendly Sun, Sep. 9 Fort Lauderdale, FL 4:30 p.m.
luxury liner. Discover new
Mon, Sep. 10 Nassau, Bahamas 7:00a.m. 2:00 p.m.
wonders in Nassau, San Juan
Tue, Sep. 11 At Sea
(Puerto Rico), and St.
Wed, Sep. 12 San Juan 8:00 a.m. 2:00 a.m.
Thomas (U.S. Virgin Islands).
Thu, Sep. 13 St. Thomas 8:00 a.m. 6:00 p.m.
Your ship, the Marine
Fri, Sep. 14 At Sea
Majesty offers an exciting
array of services and Sat, Sep. 15 At Sea
amenities to satisfy every need. Sun, Sep. 16 Fort Lauderdale, FL 6:15 a.m.

Call 555-0101 to book. For further details, visit www.oceansidecruises.com.

OceansideCruises.com Welcome back, Mr. Pearson!

> Optional Excursions

Please complete booking prior to departure. Changes are permitted until 24 hours before.
Payment is by credit card only. In the event of cancellation by a tour operator, a full refund will
be provided.

Passenger name: Louis Pearson Booking number: CMM-E971863421

Nassau
Catamaran Sail & Snorkel Adult: $60 Child: $55
Atlantic Aquarium Visit 2 Adult: $175 2 Child: $150

San Juan
Walking Tour of Old San Juan 1 Adult: $99 Child: $79
Rainforest Adventure 1 Adult: $55 2 Child: $50
Nighttime Bay Kayaking Adult: $89 Child: Not allowed

St. Thomas
Extreme Zipline 1 Adult: $120 2 Child: $99
Jeep and Beach Safari Adult: $89 Child: Not allowed
Reef and Turtle Discovery Adult: $69 Child: $45

Cancel Submit
 FAX
Zipline Enterprises
Fax: 555-3049
Date: September 9
From: Robert Mitchell
To: Ms. Jacqueline DeFray, Oceanside Cruises
Ms. DeFray:
I received the list of names that you faxed over to our office. Regrettably, we are no longer able to
accommodate any visits between 9 a.m. and 12 p.m. on the 13th. The zip line has been booked for a
corporate event. I apologize for this inconvenience.
However, the rest of the afternoon is still open, so I can pencil in your guests between 1:00 p.m. and
4:00 p.m. Any later than that will not be possible since we need to allow ample time to return to the
ship. Please inform me of your decision as soon as possible. I can hold the reservation for 24 hours,
and draw up a new invoice depending on your response. Thank you for understanding.
Robert Mitchell

196. What information has NOT been included 199. What is the purpose of the fax?
on the brochure? (A) To arrange for transportation
(A) The length of a trip (B) To confirm a reservation
(B) The cost of a booking (C) To raise a concern
(C) The name of a vessel (D) To request a bill payment
(D) The point of departure
200. Why does Mr. Mitchell suggest ending the
197. What is suggested about Mr. Pearson? tour at 4 p.m.?
(A) He will be traveling with two adults. (A) An event is happening later in the
(B) He has not confirmed his cruise afternoon.
reservation. (B) A ship departs at six in the evening.
(C) He will visit an aquarium on the 10th. (C) An approaching storm has been
(D) He chose a walking tour over a hike. reported.
(D) A guide is needed at another location.
198. What is indicated about the excursions?
(A) Some are not available for children.
(B) They are all scheduled for the daytime.
(C) Most are priced above a hundred
dollars.
(D) They must be paid for in cash upon
arrival.

This is the end of the test. You may review Parts 5, 6, and 7 if you finish the test early.