SESSION PLAN (UC2)
Sector : Tourism
Qualification Title : Food and Beverage Services NC II
Unit of Competency : Welcome guests and take food and beverage orders
Module Title : Welcoming the guests and taking food and beverage orders
Learning Outcomes:
1.Welcome and greet guests
2.Seat the guests
3.Take food and beverage orders
4. Liaise between kitchen and service areas
A. ITRODUCTION This unit deals with the knowledge and skills required in providing pre- meal services to the dining guests as
soon as they arrive in the food service facility. It covers the dining room or restaurant service procedures before the food and
beverage orders are served. This unit involves initial steps in the sequence of service that includes the welcoming of guests,
seating the guests, taking food and beverage orders and liaising between the kitchen and the service area.
B. LEARNING ACTIVITIES
LO1: Welcome and greet guest
Learning Methods Presentation Practice Feedback Resources Time
Content
2.1 Face to Face The trainer will The trainees The trainer will Self -check 1 hour
Acknowledge lecture and discuss and will read the compare the Answer key
the guests as discussion distribute information answer to the Job sheet
soon as they information sheet and answer key 2.1-1
arrive. sheet no. 2.1-1 answer self-
check 2.1-1
Actual The trainer will The trainees The trainer will Self -check 1 hour
Demonstration demonstrate will re- check the Answer key
task sheet 2.1-1 demonstrate performance Job sheet
task sheet 2.1- using the Demonstra
1 performance tion sheet
criteria checklist
2.1-1
2.2 Greet Face to Face The trainer will The trainees The trainer will Self -check 1 hour
guests with an lecture and demonstrate will read the compare the Answer key
appropriate discussion task sheet 2.12 information answer to the Job sheet
welcome. sheet and answer key 2.1-2
answer self-
check 2.1-2
Actual The trainer will The trainees The trainer will Self -check 1 hour
Demonstration demonstrate will re- compare the Answer key
task sheet 2.1-2 demonstrate answer to the Job sheet
task sheet answer key 2.1-2 Demonstra
2.1.2 tion sheet
2.3 check the Face to Face: The trainer will The trainees The trainer will Self -check 1 hour
details of Lecture and discuss and will read the compare the Answer key
reservation modular /self distribute information answer to the Job sheet
paced information sheet and answer key 2.1-3
sheet no. 2.1-3 answer self-
check 2.1-3
Actual The trainer will The trainees The trainer will Self -check 2 hours
Demonstration demonstrate will re check the Answer key
task sheet 2.1-3 demonstrate performance Job sheet
task sheet 2.1- using the
3 performance
criteria checklist
2.1-3
LO2: Seat the guests
2.1 Escort and Face to Face The trainer will The trainees The trainer will Self -check 1 hour
seat guests lecture and discuss and will read the compare the Answer key
discussion distribute information answers to the Job sheet
information sheet and answer key 2.2-1
sheet no. 2.2-1 answer self-
check 2.2-1
Actual The trainer will The trainees The trainer will Self -check 2 hours
Demonstration demonstrate will re- check the Answer key
task sheet 2.2-1 demonstrate performance Job sheet
task sheet 2.2- using the Demonstra
1 performance tion sheet
criteria checklist
2.2-1
2.2 Utilize Group The trainer will The trainees The trainer will Self -check 1 hour
tables Disussion distribute will read thee compare the Answer key
according to information information answers to the Job sheet
the number of sheet no. 2.2-2 sheet and answer key 2.2-2
party answer self-
check 2.2-2
2.3 Open cloth Lecture The trainer will The trainees The trainer will Self -check 1 hour
napkins for the /Discussion distribute will read the compare the Answer key
guests information information answers to the Job sheet
sheet 2.2-3 sheet and answer key 2.2-3
answer self-
check 2.2-3
Actual The trainer will The trainees The trainer will Self -check 2 hours
Demonstration demonstrate will re- compare the Answer key
task sheet 2.2-3 demonstrate answers to the Job sheet
task sheet 2.2- answer key 2.2-3 Demonstra
3 tion sheet
2.4 Serve water Role play The trainer will The trainees The trainer will Self -check 1 hour
discuss and will read the compare the Answer key
distribute information answers to the Job sheet
information sheet and answer key 2.2-4
sheet no. 2.2-4 answer self-
check 2.2-4
LO3. Take food and beverage orders
3.1 Present Self- paced The trainer will The trainees The trainer will Self -check 2 hour
menu learning/Lectur discuss and will read the compare the Answer key
e discussion distribute information answers to the Job sheet
information sheet and answer key 2.3-1
sheet no. 2.3-1 answer self-
check 2.3-1
3.2 Order Self- paced The trainer will The trainees The trainer will Self -check 2 hour
taking learning/Lectur discuss and will read the compare the Answer key
e discussion distribute information answers to the Job sheet
information sheet and answer key 2.3-2
sheet no. 2.3-2 answer self-
check 2.3-2
3.3 Special Self- paced The trainer will The trainees The trainer will Self -check 2 hour
request and learning/Lectur discuss and will read te compare the Answer key
requirements e discussion distribute information answers to the Job sheet
information sheet and answer key 2.3-3
sheet no. 2.3-3 answer self-
check 2.3-3
3.4 Repeat Actual The trainer will The trainer The trainer will Self -check 2 hours
orders to the Demonstration demonstrate on will re- compare the Answer key
guests task sheet 2.3-4 demonstrate answers to the Job sheet
task sheet 2.3- answer key 2.3.4 Demonstra
4 tion sheet
3.5 Provide and Role play The trainer will The trainees The trainer will Informatio 2 hours
adjust discuss and will try to compare their n sheet
tableware and distribute answer self answers to the Self-check
cutlery information check 2.3-5 answer key 2.3-5 Answer
sheet no. 2.3-5 sheet
Job sheet
LO4: Liaise between kitchen and service areas
4.1 Liaise Self- paced The trainer will The trainees The trainer will Self-check 1 hour
between learning/Lectur discuss and will try to compare their Answer
kitchen and e discussion distribute answer self answers to the sheet
service areas information check 2.4-1 answer key 2.4- Job sheet
sheet no. 2.4-1 1
4.1.2 Monitor Self- paced The trainer will The trainees The trainer will Self-check 1 hour
and attend learning/Lectur discuss and will try to compare their Answer
kitchen service e discussion distribute answer self answers to the sheet
points information check 2.4-1 answer key 2.4- Job sheet
sheet no. 2.4-1 1
4.1.3 Check Actual The trainer will The trainer The trainer will Self -check 2 hours
food in Demonstration demonstrate on will re- compare their Answer key
accordance task sheet 2.4-1 demonstrate answers to the Job sheet
with enterprise task sheet 4.4- answer key 2.4-1 Demonstra
atandartd 1 tion sheet
4.2 Transfer Self- paced The trainer will The trainees The trainer will Self -check 1 hour
food in the learning/Lectur discuss and will try to compare the Answer key
appropriate e discussion distribute answer self answers to the Job sheet
points information check 2.4-2 answer key 2.4-2
sheet no. 2.4.2
4.3 Advise Self- paced The trainer will The trainees The trainer will Self -check 1 hour
appropriate learning/Lectur discuss and will try to compare the Answer key
collegues on e discussion distribute answer self answers to the Job sheet
readiness of information check 2.4-3 answer key 2.4-3
items of sheet no. 2.4.3
service
4.4 identity Self- paced The trainer will The trainees The trainer will Self -check 1 hour
additional learning/Lectur discuss and will try to compare the Answer key
items required e discussion distribute answer self answers to the Job sheet
from the information check 2.4-4 answer key 2.4-4
kitchen sheet no. 2.4-4
4.5 Make Self- paced The trainer will The trainees The trainer will Self -check 1 hour
request to learning/Lectur discuss and will try to compare the Answer key
kitchen staff e discussion distribute answer self answers to the Job sheet
information check 2.4-5 answer key 2.4-5
sheet no.2.4-5
