Information Systems Management
(540220), B.CSE Program
Md. Edrich Molla
BBA- FINANCE MBA- FINANCE
(Researcher of Finance)
Assistant Professor
Department of Business Administration
& Vice-principal
Barisal Information Technology College
Information Systems Management
For Mid-Term 1
Chapter 1 : Information Systems in Global Business Today
Chapter 2 : Global E-Business and Collaboration
Chapter 3 : Information Systems, Organizations, and Strategy
Chapter 4 : Ethical and Social Issues in Information Systems
Chapter 5 : IT Infrastructure and Emerging Technologies
For Mid-Term 2
Chapter 6 : Foundations of Business Intelligence: Databases
Chapter 7: Telecommunications, the Internet, and Wireless
Chapter 8: Securing Information Systems
Chapter 10: E-Commerce: Digital Markets, Digital Goods
Chapter 11: Managing Knowledge
Chapter 2 : Global E-Business and Collaboration
The Role of the Chief Information Officer (CIO) in Modern Organizations
The Chief Information Officer (CIO) is a key executive responsible for
aligning IT strategy with business goals. Their role spans leading,
governing, investing, and managing IT resources while driving digital
transformation. Below is a structured breakdown of their responsibilities
across different domains, including B2E, B2C, B2B, G2P, IS planning, and
the IS planning paradox.
CIO’s Core Responsibilities
A. Leading
• Vision & Strategy: Define IT roadmaps that support business growth.
• Change Management: Drive digital adoption (e.g., cloud migration, AI
integration).
• Stakeholder Communication: Bridge gaps between IT and business
units.
Chapter 2 : Global E-Business and Collaboration
B. Governing
• IT Policies & Compliance: Ensure adherence to regulations (GDPR,
HIPAA, SOX).
• Risk Management: Cybersecurity, disaster recovery, and fraud
prevention.
• Performance Monitoring: Track IT efficiency via KPIs (e.g., system
uptime, ROI).
C. Investing & Managing
• Budget Allocation: Prioritize IT spending (e.g., cloud vs. legacy upgrades).
• Vendor Management: Select and oversee tech partnerships (SaaS, ERP
providers).
• Talent Development: Upskill IT teams in emerging tech (AI, blockchain).
Chapter 2 : Global E-Business and Collaboration
D. Strategic IT Uses
Domain CIO’s Role Examples
Enhance workforce HR portals, collaboration tools
B2E (Business-to-Employee)
productivity (Teams, Slack)
Improve customer E-commerce platforms, mobile
B2C (Business-to-Consumer)
experience apps, chatbots
Streamline supply chain & ERP systems, EDI, blockchain
B2B (Business-to-Business)
partnerships for contracts
Online tax filing, digital ID
G2P (Government-to-Public) Digitize public services
systems
Chapter 2 : Global E-Business and Collaboration
Advanced IS Planning Methodology
A. Dynamic IS Planning Process
1. Environmental Scanning
• Technology radar (e.g., Gartner Hype Cycle analysis)
• Competitive benchmarking
2. Capability Gap Analysis
• Current vs. future state architecture mapping
• Skills gap assessment
3. Agile Road mapping
• 90-day delivery sprints for digital initiatives
• Minimum viable architecture approach
Chapter 2 : Global E-Business and Collaboration
B. Resolving the IS Planning Paradox
1. Dual-Track Investment Strategy
• 70% budget on core systems maintenance
• 30% allocated to innovation experiments
2. Real Options Theory Application
• Staged investment approach for emerging tech
• Example: Starting with RPA before full AI implementation
Chapter 2 : Global E-Business and Collaboration
Emerging Strategic Imperatives
A. Data Monetization Strategies
• Building enterprise data marketplaces
• Implementing data-as-a-service models
B. Sustainable Technology Leadership
• Green cloud computing initiatives
• Carbon-aware software development
C. Composable Business Architecture
• Modular, API-first enterprise systems
• Low-code platforms for business-led development
Chapter 2 : Global E-Business and Collaboration
Performance Measurement Framework
Information Systems (IS) management plays a critical leadership
Perspective KPIs Benchmarks
Strategic Alignment IT project ROI Industry peer comparisons
System uptime (99.99% ITIL service level
Operational Excellence
SLA) standards
% revenue from new Digital-native competitor
Innovation Impact
digital products analysis
Mean time to detect NIST cybersecurity
Risk Management
threats framework
Chapter 2 : Global E-Business and Collaboration
The IS Planning Paradox
• Challenge: Balancing long-term IT investments with short-term
business needs.
• Example: A company may delay AI adoption due to high costs,
but competitors gain an edge.
Thank You
