Viraj Dhore

Associate Consultant | HCLTech

Highly organized and result driven Windows Techrefresh Manager with hands-on experience in
planning and implementing assigned projects, ensuring timely delivery despite strict schedules.
Looking to pursue a professionally satisfying growth and challenging career where experience of 10+
Years in fields like IT Infra Management, Project Management (PMO), Windows Servers, Patch
Management, OS level Vulnerability assessment, Change and Major Incident management brings
advantage to accomplish the project objective.

Contact
Phone
Experience
+918793858130 / +919176475553
Mar 2021 - Present
Email Associate Consultant | HCLTech, Pune
viraj.dhore5@gmail.com
Non Techno Functional role responsible for processes and governance around
Address Windows technology refresh activities. Consultancy offered to drive implementation
1405, Prudentia Towers, Datta Mandir of technology roadmap, tech refresh and other strategic initiatives aligning to
Road, near Mauli Chowk, Wakad, Pune Engineering and Product Management practices.
Managed 50+ transformations with excellent co-ordination and collaboration between
Application Owners, vendor provisioning and application testers as part of migration
Education prioritization and readiness, sign off ceremonies.
Managed budget tracking and reporting for procuring Windows Servers & hardware.
2010 - 2013 Comprehensives knowledge of making Server Lifecycle update and changes in CMDB
B. Tech | Electronics and via ServiceNow.
Telecommunication Engg. Organized tracking to report milestones, progress and migration as when as required.
Government College of Engineering, Amravati Furnished solutions to complex issues raised/escalated during the program execution.
8.81 CGPA Have been working upon to identify areas for automation and self-help, and work
closely with stakeholders and colleagues in improving the maturity of deliverables.
Attending CAB meetings to process approval or manage deferrals in changes requests.
2007 - 2010 Delivered presentations and justifications in Audits, Risk and Compliance meetings to
Diploma | Electronics and justify the non deliverable transformations, issues and escalations required in certain
Telecommunication Engg. projects due to various reasons causing delays.
Government Polytechnic, Amravati Received 5+ appreciations from client on having best collaboration with different
91.13%
teams and delivering the transformation within agreed timelines.
Managed multiple projects simultaneously while maintaining attention to detail,
2006 - 2007
organization, and adherence to deadlines.
SSC
Collaborated closely with cross-functional and support teams to prepare and work on
Golden Kids English High School, Amravati
84.30% action plans to perform successful Disaster Recovery tests post Project Go Live.
Streamlined project management processes for improved efficiency and timely
completion of deliverables.

Skills Set Jul 2018 - Mar 2021

IT Project Management IT Support Analyst | UBS, Mumbai
Lead the team and be responsible for planning, scheduling, running and mitigating
IT Infra Management
vulnerability. Work with internal business units to drive security patches in
IT Service Delivery & Transformation
collaboration with Cyber Security, Global Technology Infrastructure, Corporate Cyber
Patch Management / Vulnerability teams, and Line of Business Information Risk Management teams.
Management
Identify and assess security vulnerabilities and coordinate patch remediation.
Windows Servers
Identify and resolve any false positive findings in assessment results.
Major Incident Management
Implement processes and procedure to improve the methods of identifying
Change Management vulnerabilities and track their remediation.
ITIL Tested Patching tools like Qualys Vulnerability Management & provide inputs on tool
CMDB Update in ServiceNow functionality & enhancements.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Learned and adapted quickly to new technology and software applications.
 Attend chair meeting with higher Managements to make them understand the
Awards & importance and criticality of the upcoming patches.
Raise changes in ServiceNow and coordinate Approvals. Organize & chair meetings
Recognition with the patch implementers group on the patching schedule & planning.
Participate in Change Advisory Board (CAB) and Technical Review Board (TRB)
Silver Club of Performer Award by meetings to discuss release scope and/or roadblocks. Work closely with release
HCLTech in Mar 2024 for best
management team during the patching activity.
performance.
Participating in Audit meetings along with other IT Auditors to justify false positives
SPOT Award while working in UBS in
June 2020 for an extra-ordinary
and issues caused due to PROD patching major failures.
contribution towards dedicated tasks Handle Escalation of issues/ potential problems to appropriate owners/ streams.
and mentoring. Provided support on incidents that occurred during or post patching.
Awarded “Archimedes” while working
in Wipro for the best technical, process
and innovation expert
Recognition and appreciations received
Apr 2018 - Jul 2018
from the clients and L3 Support for the Senior Engineer | Tech Mahindra, Mumbai
job done in resolving issues within less
Responsible for the support and maintenance of 100+ Wintel Server infrastructure
time to avoid further impact.
associated with client.
Perform system monitoring alerts from Truesight TSIM Application by BMC, capacity,

Trainings patch and performance management.

Handling incidents reported by automated alerts & concerned teams for their affected
Attended Windows server.
Incident Management - during occurrence of a MIM Major Incident Management, job
required arranging meetings explaining issues and understanding impact. Rolling out
Attended Project Management
communications sharing regular updates\statuses to various stake holders like
Fundamental course offered by Google
through Coursera. impacted Application Teams, impacted region zone, Server support groups and
dedicated users until issue resolves.
Undergone Azure fundamental training Mentored junior engineers, providing guidance in best practices and fostering
along with attended 2 days training for
professional growth opportunities.
Windows 2012 Server administration.

Undergoing Google Cloud training

Nov 2013 - Apr 2018
Project Engineer | Wipro, Mumbai
Responsible for managing 8000+ Wintel servers globally for the client.
Handling Sev1, Sev2, Sev3 Incidents within SLA reported by automated alerts &
concerned teams for their affected Windows server
Raised cases and coordinate with HP hardware vendor to fix\ replace faulty hardware.
Monitoring and reviewing systems logs to detect and troubleshoot ongoing problems,
disk utilization, generating reports and sharing action plans to the clients.
Performing various tasks under Server post build and Server Decommissioning
activities. This includes making changes in CMDB and pulling out reports from
ServiceNow as well.
Experience in Patch Management where team worked in Deploying software packages,
Patches & Hot fixes on servers through Tivoli Provisioning Manager.
Appointed to work in Disaster Recovery Tests where we coordinated with various
support teams in bringing down the Production Environment and making DR server
Live. The tests were performed on Web and App Servers. Good understanding on
Windows Clustering resources to be moved.
Sharing results post Disaster Recovery Tests to the clients and collecting feedback.
Change management and Incident Management experience.
Developing scripts using basic command prompt commands and Powershell.

Declaration
I hereby declare that the particulars of information and facts stated here in above are
true, correct and complete to the best of my knowledge and belief.
Place:
Date:
Signature
Viraj Sanjay Dhore