SWATI SHRIVASTAVA
(Banking Professional/Business Analyst)
swatish01@gmail.com | +91 81472 30480 | New Delhi
https://www.linkedin.com/in/swati-shrivastava-48937835
Banking Domain
Knowledge
• Branch Operations PROFILE SUMMARY
• Banking Products & Services
• Client Relationship Management • A diligent and dynamic Business Analyst professional with over 10 years of
• Due Diligence experience and comprehensive knowledge of banking business
• Retail Lending administration, currently associated with Canara Bank as Business Analyst.
• Core Banking Solution(CBS)- • 6+ years of experience in Product development and Product enhancement
Flexcube with Agile (Scrum) and Waterfall methodology.
• Digital Banking – UPI, BHIM QR, • Expert in nurturing and maintaining premium key accounts (CASA),
Pos, Cards, Mobile Banking leveraging core strengths and connections to acquire new clients,to
• Loan Management System (LMS) accelerate business.
• NPA management and Recovery • Experience in formulating test Cases making sure they are in accordance with
of NPA requirements and facilitating User Acceptance Testing (UAT).
• Foreing remittances, Deposits • Proficient in gathering, analysing and documenting business requirement,
• Customer Service translating them into technical specifications and collaborating with cross-
• Compliance functional teams to drive implementation.
• Team Management • Exposure in Retail lending, Loan origination system (LOS), Loan Application
• AGILE Processing System (LAPS, Digital Banking)
• JIRA • Exemplary customer service skills and thorough knowledge of the banking
• Confluence industry, with an excellent grasp of business processes and policies, bridging
• BRD the gap between expectations and delivery through proactive solutions,
SOFT SKILLS providing amicable alternatives.
• Dedicated to effective and innovative bank management techniques,
• Analytical Skills including account management, customer service, staff coordination and
• Interpersonal SkIll product sales to ensure the success of the branch.
• Motivation • Excellent communicator, adept at translating complex business objectives
• Leadership into individual and team KRAs/ KPIs and tangible results by close monitoring
• Communication and guidance on performance metrics.
• Decision Making • Adept at performing under pressure or on tight deadlines, with an excellent
• Problem-Solving critical thinking capacity & application, strong work ethic & drive to perform.
EDUCATION • Experienced in gathering user requirements, analyzing and preparing
Project Deliverables such as User Stories, Business Requirement
Document (BRD) and Functional Requirement Document (FRD) and
• MBA. (HR & Marketing), GGSIPU
proposed changes for process improvement.
University, Delhi - 2012
• BCA, Magadh University, Patna –
2009
*****
• Advance certification in Data
Science /Business
Analytics/Machine Learning –
IIIT, Bengaluru - 2024
PERSONAL DETAILS
• Date of Birth: 18th Aug 1987
• Languages Known: English |
Hindi
WORK EXPERIENCE
Product Management for Digital Banking Services transformation– Internet Banking, Mobile Banking, UPI
• Organize and Lead requirement Gathering (Elicitation) meetings using techniques like Interviews, Questionnaire, Document
Analysis, Brainstorming Sessions and Focus Group Discussions.
• Elicit and Translate Business requirement to User Stories, BRD, FRD, Prioritize Requirements using MOSCOW.
• Wrinting user stories to be developed and implemented by development team.
• Communicating the requirements specified by Stakeholder to the development team.
• Mainting the product Backlog.
• Participate in sprint review meetings, accept stories that meet the user acceptance criteria.
• Manage changes to the stories, Split user stories as appropriate.
• Review test cases created by development team and actively involving in error testing and modifications.
• Conducting Client demo for eash sprint.
Business Analyst and Product Management for NPA & Recovery Package, Digital Banking, Digital Lending, Loan
Management System, Digital Savings Account.
• Serve as a liaison with the business stakeholders and IT to ensure that changes are understood.
• Elicit & Translate Business requirement to User Stories, BRD, FRD. Prioritize Requirements using
MOSCOW .
• Organize & Lead Requirement Gathering (Elicitation) meetings using techniques like Interviews,
Questionnaires, Document Analysis, Brainstorming Sessions and Focus Group Discussions.
• Writing individual user stories that are very clear and concise and are easy to understand and implement by
the development team .
• Representing the Scrum team in front of Client for all kinds of Demos and Presentations of the developed
products .
• Conduct AS-IS and TO-BE Analysis and suggest Fit for Business Solutions by designing a Change Strategy
• Prepare Epics, User Stories and maintain product backlog, release backlog .
• Constantly groom user stories, update acceptance criteria and keep the backlog up-to date
• Coordinating with stakeholders to achieve the product vision .
• Reviews, explain, orally, visually user stories, functional aspect of the system
• Involved in creating wire-frames and mock ups for the system .
• Participate in sprint review meetings, accept stories that meet the user acceptance criteria.
Canara Bank, New Delhi
• Joined the organisation in Bengaluru branch and transferred to New Delhi in 2016 for Retail Banking.
• Worked for Central Clearing House handling cheque clearing for northern India. Also worked at both Air force headquarter’s
and Rashtrapati Bhavan , Defence Head quarter’s branch- few of the most prestigious branches in India to handle all VVIP
customer accounts, & manage massive deposits amounting > Rs 6000 Cr.
• Supporting and offering professional advice to customers, ensuring bank’s operations in accordance with applicable
regulations and policies.
• Managing the day-to-day operations of the bank, overseeing customer service, and monitoring customer’s savings and current
accounts, Digital Banking including net banking, Mobile Banking, UPI, QR payments, Pos, , Locker Operations, ATM
replenishments, Financial transactions including NEFT, RTGS, Foreign Remittance
• Supervising a team of customer service representatives and other staff members.
• Assisting customers with loan applications, conducting financial transactions, & developing and implementing customer
service strategies.
• Looking after credit section handling Retail, MSME and gold loans at branch level.
Place : Delhi
