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Effective Communication

Effective communication occurs when messages are clearly conveyed and understood without barriers. The 7 Cs of effective communication include clarity, correctness, conciseness, completeness, consideration, concreteness, and courtesy. Barriers to communication can be linguistic, psychological, emotional, physical, cultural, or organizational, and measures to overcome these barriers are essential for improving communication effectiveness.

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7 views4 pages

Effective Communication

Effective communication occurs when messages are clearly conveyed and understood without barriers. The 7 Cs of effective communication include clarity, correctness, conciseness, completeness, consideration, concreteness, and courtesy. Barriers to communication can be linguistic, psychological, emotional, physical, cultural, or organizational, and measures to overcome these barriers are essential for improving communication effectiveness.

Uploaded by

palak210818
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Effective Communication

Effective Communication

1. Introduction

Communication becomes effective when:


- The sender conveys the message clearly.
- The receiver understands it as intended.
- There are no barriers.
This ensures the message is complete, correct, and creates the desired impact.

2. 7 Cs of Effective Communication

These are 7 important principles to make communication effective:

1. Clarity
- Be clear about what you want to say.
- Use simple language.
- Avoid confusion.

2. Correctness
- Use correct facts and figures.
- Avoid mistakes in information.

3. Conciseness
- Be brief.
- Do not include unnecessary details.

4. Completeness
- Provide all important information.
- Answer all questions that may arise.
5. Consideration
- Think about the receiver's feelings and viewpoint.

6. Concreteness
- Be specific and clear, not vague.

7. Courtesy
- Be polite and respectful.

3. Barriers to Communication

Barriers are obstacles that stop messages from being understood properly. Common barriers
include:

1. Linguistic Barriers
- Language differences, wrong words, or unclear language.

2. Psychological Barriers
- Stress, anger, low attention.

3. Emotional Barriers
- Personal feelings such as fear or mistrust.

4. Physical Barriers
- Noise, poor lighting, bad environment.

5. Cultural Barriers
- Different beliefs and traditions.

6. Organisational Barriers
- Complex structures or unclear roles in an organisation.

4. Measures to Overcome Barriers of Communication


To make communication effective, these steps can help:

1. Overcoming Linguistic Factors


- Use simple language.
- Avoid jargon.
- Use visuals when needed.

2. Overcoming Psychological Barriers


- Stay calm.
- Be positive.
- Build trust.

3. Overcoming Emotional Barriers


- Show empathy.
- Respect feelings.
- Be supportive.

4. Overcoming Physical Distractions


- Reduce noise.
- Ensure good lighting.
- Maintain a good environment.

5. Overcoming Cultural Barriers


- Respect cultural differences.
- Be aware of customs.
- Avoid stereotypes.

6. Overcoming Organisational Barriers


- Clarify roles and responsibilities.
- Promote teamwork.
- Make policies clear.
5. Why Effective Communication is Important

- It helps share information accurately.


- It avoids misunderstandings.
- It builds trust and teamwork.
- It improves work quality and relationships.
- It increases efficiency.

Diagram: 7 Cs of Communication

(You can draw this in your notebook)

Clarity - Correctness - Conciseness - Completeness - Consideration - Concreteness - Courtesy

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