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01779855

The document outlines troubleshooting steps for a system that won't power on, starting with a power-flea procedure to drain residual power. If unsuccessful, it recommends powering on with a minimum configuration of essential components and adding others one by one to identify any faulty parts. If the system still fails to power on, replacing the system board is advised, and customers should be instructed to upgrade firmware if the system powers on without errors.

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Nadir Shahzad
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12 views1 page

01779855

The document outlines troubleshooting steps for a system that won't power on, starting with a power-flea procedure to drain residual power. If unsuccessful, it recommends powering on with a minimum configuration of essential components and adding others one by one to identify any faulty parts. If the system still fails to power on, replacing the system board is advised, and customers should be instructed to upgrade firmware if the system powers on without errors.

Uploaded by

Nadir Shahzad
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Onsite troubleshooting Steps:

Power-flea the System:

First, power-flea the system (disconnect power cables and press the power button
for 10-15 seconds to drain residual power). Then try powering the system on again.

Power On with Minimum Configuration:

If the system doesn't power on after the power flea step, attempt to power it on
with the minimum configuration:

CPU(s)

1 Stick of RAM

Primary Power Supply

System Board

No additional components (remove all PCI/PCIe cards, storage devices, etc.)

3. Install Components One by One:

If the system powers on successfully with the minimum configuration, start


installing additional components one by one (such as PCI/PCIe cards, additional
RAM, etc.).

After each installation, power on the system to check if it boots properly. This
will help identify the faulty component.

If the issue seems to be related to the riser card or a PCI card, test with them
removed or swapped.

4. Replace the System Board:

If the system does not power on with the minimum configuration, and all critical
components are verified (CPU and RAM), then proceed to replace the system board

Note:

If the system powers on after troubleshooting and no hardware errors are found,
advise the customer to upgrade the firmware to the latest version and monitor the
system closely

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