MANAGER ON DUTY REPORT

HOTEL NAME Early or Late Arrivals & Departures

MANAGER ON DUTY REPORT **Prior to 08:30 AM and after 06:30pm, all guest arrivals and departure are the responsibility of MOD
DATE Room# Time Arr/Dep Handover/ Feedback/Comments
NAME OF MOD
DEPARTMENT
ARRIVALS
DEPARTURES
OCCUPANCY %

Overall MOD Shift Handover/Feedback/Comments

Connect (Guest Interactions)

Guest Name Room # Tell us about your guests! What interactions did you have with at least three rooms?

Connect (Colleague Interactions)

Colleague Name Department Tell us about your guests! What interactions did you have with at least three Colleagues?

INSPECTIONS
Room Inspection Department Type Time Explanation Action Taken By Comments
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 LQA Quality Audit Department Type Time Explanation Action Taken By Comments
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ANY GLITCH HAPPENED (details on Glitch Report )

 CHECK LIST FOR PREVENTIVE MAINTENANCE OF ROOM CHECK
ROOM No- S.NO. ITEM TO CHECK ACTUAL CONDITION STATUS
CARPANTRY GOOD NOT GOOD WORK DONE REMARKS
MAIN DOOR 1 MAIN DOOR OPENING AND CLOSING TO BE SMOOTH
2 MAGIC EYE CLEAR VISION THROUGH PEEP HOLE
3 DOOR HINGES FOR SMOOTH OPENING AND CLOSING
4 DOOR STOPPER PHYSICAL CONDITION OF DOOR STOPPER
5 DOOR LOCK OPENING AND CLOSING TO BE SMOOTH
GAP BETWEEN LATCH TO HOOK SHOULD BE 2
6 SAFETY LATCH INCH
7 DOOR SEAL TO CHECK THE GAP
BATH ROOM DOOR 7 DOOR STOPPER PHYGICAL CONDITION
8 DOOR LOCK OPENING AND CLOSING TO BE SMOOTH
FOR SMOOTH OPENING AND CLOSING OF
9 DOOR HINGES DOOR, NOISE FREE
MINIBAR CABINET 10 DOOR AND KNOBS PHYSICAL APPEARANCE

MAGANETIC CATCHER THE MAGNETIC CATCHER SHOULD BE HOLD

11 AND HINGES THE SHUTTERS INTACT
WARDROBE 12 DOOR AND KNOBS PHYSICAL APPEARANCE

MAGANETIC CATCHER THE MAGNETIC CATCHER SHOULD BE HOLD

13 AND HINGES THE SHUTTERS INTACT
PROPER FIXING OF SAFE IN CUPBOARD AND
14 CISA SAFE FUNCTIONING OF SAFE
BATH ROOM BATH ROOM COUNTER
MIRROR MIRROR PHYSICAL CONDITION OF MIRROR / TARNISH
FURNITURE 15 LUGGAGESTAND SHOULD BE FREE FROM SCRATCHES
16 WRITING TABLE SHOULD BE FREE FROM SCRATCHES
PHYSICAL CONDITION OF PAINT, POLISH AND
17 CHAIR SCRATCHES
PHYSICAL CONDITION OF PAINT, POLISH AND
18 COFFEE TABLE SCRATCHES
19 BED THE BASE SHOULD NOT BE BROKEN
HEAD BOARD OF THE
20 BED SHOULD BE FIRMALY FIXED ON THE WALL
PHYSICAL CONDITION PAINT, POLISH AND
21 BED SIDE TABLE SCRATCHES

PLUMBING GOOD NOT GOOD WORK DONE REMARKS

PHYSICAL CONDITION OF PAINT, POLISH AND
BATH TUB 1 BATH TUB SCRATCHES
DRAIN AND DRAIN THE DRAIN OF WATER IN BATH TUB
2 STOPPER CONDITION, OF THE O RING STOPPER
3 OVER FLOW NO BLOCKAGE OF OVERFLOW PIPE
PHYSICAL APPEARANCE CLEANESS OF THE
4 SPOUT AREATOR AND APPEARANCE
5 INSPECTION WINDOW MARBLE AND TILES INTACT
CLEANLINESS OF SHOWER HEAD DIRT AND
SHOWER HEAD 6 SHOWER HEAD NOT BE RUSTED
CLEANLINESS, PROPER MIXING OF
WATER,FUNCTION OF THERMOGAURD AND
7 DIVERTER AUTOMATIC RETRACTION OF SHOWER PIN
8 SHOWER HEAD PRESSOR OF THE WATER FLOW
SHOWER CURTAIN PHYSICAL APPEARANCE - NO STAIN, FIXED
9 ROD PROPERLY ON THE WALL
PHYSICAL APPEARANCE NO STAIN, FIXED
10 TOWEL RACK PROPERLY ON THE WALL
PHYSICAL APPEARANCE NO STAIN, FIXED
11 GRAB BAR SOAP DISH PROPERLY ON THE WALL
WASH BASIN 12 BASIN TO BE FREE FROM STAINS OR CRACKS
PROPER MIXING OF WATER AT THE EXTREME
POSITION EITHER HOT WATER OR COLD
WETER ALONE SHOULD FLOW IN THE CENTER
13 MIXER POSITION OF MIXTURE
14 AREATOR AREATOR WATER FLOW AND BLOCKAGE
THE WATER SHOULD COMPLETELY DRAIN
15 DRAIN WITH IN 15-20 SECONDS

16 HOT WATER TEMP. HOT WATER TEMP. SHOULD BE 46 DC TO 48 DC

THE OUTER SURFACE OF THE POP-UP,
17 POP UP ROD FUNCTION PULLED UP AND DOWN

18 BOTTLE TRP SHOULD BE FREE FROM ANY BLOCKAGE

SHOULD NOT BE LOOSE AND FREE FROM ANY
19 HAND TOWEL RING RUSTED & DAMAGES
THE VALVE SHOULD OPEN AND CLOSE
SMOOTHELY AND RUST FREE & CONDITION OF
20 ANGLE VALVE CONNECTING PIPE OR LEAKAGE

IN AND OUTER SURFACE OF WC BODYSHOULD

BE FREE ANY CREAKS AND CHIPPING, SHOULD
WATER CLOSET 21 WC BE FIXED PROPERLY

22 FLUSHING THE WATER FLUSH SHOULD WORK SMOOTHLY

CONDITION OF DIAPHRAGM SHEET IT SHOULD
23 FLUSH VALVE NOT BE DAMAGED OR CRACKED
 PROPER MIXING OF WATER AT THE EXTREME
POSITION EITHER HOT WATER OR COLD
WETER ALONE SHOULD FLOW IN TH CENTER
SHOWER HEAD 24 DIVERTER POSITION A MIXTURE
CLEANLINESS OF SHOWER HEAD AND NOT TO
25 SHOWER HEAD BE RUSTED
PHYSICAL APPEARANCE NO STAIN, FIXED
26 CURTAIN ROD PROPERLY ON THE WALL
FOR PROPER FITTING WITH SS SCREW AND
27 SHOWER CUBICAL FREE FROM DIRT ,RUST & SCRATCHES

AIR- CONDITION GOOD NOT GOOD WORK DONE REMARKS

CLOSING OF THE FILTER AND FREE FROM DIRT
AIR CONDITION 27 AIR FILTER AND DUST
FREE FROM ABNORMAL SOUND AND MOTOR
28 MOTOR SPEED TO BE CHECK
FREE FROM DUST AND BLADE SHOULD NOT BE
29 BLOWER SHAKING
THE VALVE SHOULD BE OPEN & CLOSE FREELY
30 MOTORISED VALVE CHECK FOR FLOW

THE VALVE SHOULD BE OPEN & CLOSE FREELY

31 VALVE NO WATER LEAKAGETO BE OBSERVE
CHILLED WATER
32 STAINER SHOULD FREE FROM DIRT & DUST, RUST FREE
AC GRILL SHOULD BE CLEAN AND TRAY TOO
GIRILL & TRAY AND FREE FROM ANY BLOCKAGE, NO ABNORMAL
33 DUCT SOUND
SHOULD NOT BE DAMAGE AND BLOCK, IT
SHOULD BE CLEAN, CHECK LOOKING AND AIR
34 FIN - COIL FLOOR
CONTACT MUST OPEN AND CLOSE AT SET
35 THERMOSTSTE TEMPRATURE SUMMER TO 22 TO 24 DC
FLOW TFA AND MAKE SURE TFA AND EXHAUST BOTH ARE IN
36 EXHAUST WORKING CONDITION
DOOR GASKIT AND FUNCTION OF THE FREEZER SHOULD BE
MINIBAR 37 LIGHT CHILLED & LIGHT SHOULD BE ON

ELECTRICAL GOOD NOT GOOD WORK DONE REMARKS

ALL WIRES TO BE FIRMALY FASTENED TO THE
DISTRIBUTION RESPECTIVE MCB OR FUSE NO LOOSE
BOARD 1 DISTRIBUTION BOARD CONECTION OF WIRE
PHYSICAL BRUNT OR WORN OUT MCB WIRE /INSULATION
2 APPEARANCE TO BE CHECK PROPERLY
USE CORRECT WATTAGE OF BULB SHOULD BE
LIGHT 3 LIGHTS BED ROOM AS PER AS PER HOTEL STANDRAD
4 LUX LEVEL BED SIDE-100 LUX WRITING TABLE - 200 LUX
BATH ROOM LUX
5 LEVEL 150 LUX
6 NIGHT LAMP 9 WATT AT BATH ROOM
POWER SOCKET PHYSICAL NOT TO BE CHIPPED OR BROKEN TO BE
OUTLETS 7 APPEARANCE FASTEND FIRMLY ON THE THE WALL
AVAIBILITY OF POWER SUPPLY 220V VOLT
MUST BE AVAILABLE IN ALL SOCKET IN SHAVER
POWER SUPPLY & SOCKET 110V TO BE AVAILABLE WITH PROPER
8 CISA MASTER SWITCH EARTHING
FUNCTION OF THERMOCOUPLE THERMOSTAT
ELECTRICAL SHOULD BE CUT OUT AT 4 DEG. AND CUT IN 7
GADGETS 9 MINIBAT DEG.
FUNCTION OF DRAYER HOT AIR DILIVERY TO
10 HAIR DRAYER BE AT 50 DEG.
RF CORD CONNECTION CLEARTY OF PITCHER
11 TELEVISION AND SOUND NO. OF CHANNEL
KEY TAG HOLDER KEY HOLD AND ON /OFF TO
12 ENERGY SHAVER BE FUNCTION PROPERLY
FUNCTION OF SENSOR WHEN THE SMOKE
DENSITY INCREASER BEYOND THE SET VALVE
13 SMOKE DETECTOR IT SHOULD RAISE AN ALARM
LED (RED) INDICATOR SHOULD FLASH IN 10
14 SMOKE DETECTOR SECONDS
SPRINKLER HEAD TO BE FREE FROM ANY
15 WATER SPRINKLER LEAKAGE
MIXON PANEL / TIME SHOULD BE CHECKED CORRECTLY AS
LUTRON PNEL 16 PANEL TIME FED AND SHOULD BE WORKING
DRAPES SHOULD BE OPERATE WITH SMOOTH
17 DRAPES OPRATIONS MOTOR OPERATION
AC ON/OFF BLOWER SPEED & TEMP CONTROL
18 AC CONTROLS SHOULD WORK FROM PANEL

19 ALL LIGHT CONTROLS ALL LIGHTS SHOULD BE OPERATE FROM PANEL

THE TELEPHONE WIRE CONNECTION SHOULD
BE TIGHT NO DISPOSITION ON LIFTING THE
(COMMUNICATION) HAND SET DIAL TONE TO BE HEARD ALL PHONE
TELEPHONE 20 ROOM PHONE 9 DIALING OR KEY PROGRAMMING
TELEPHONE SHOULD WORK IN PARALLEL WITH
ROOM PHONE SHOULD BE PROPERLY FIX ON
21 B/R PHONE WALL

PAINTING & POLISHING GOOD NOT GOOD WORK DONE REMARKS

PHYSICAL APPERANCE SHOULD BE NEAT AND

PAINT & POLISHING 1 CEILING AND WALL CLEANED, NO MARKS, NO PATCHES OR STAIN
SHOULD BE FREE FROM STAIN AND
2 FIXED WOOD WORK SCRATCHES
 SHOULD BE FREE FROM STAIN AND
3 LOSE FURNITURE SCRATCHES

CIVIL WORK GOOD NOT GOOD WORK DONE REMARKS

NO TILES SHOULD BE BROKEN / CHIPPED AND
TILES PHYSICAL THE JOINT OF THE TILES TO BE NEATLY FILLED
BATH ROOM 1 CONDITION WITH WHITE CEMENT & WITH OUT GAP
FLOORING / WALL MARBLE / TILES SHOULD BE POLISHED AND
2 MARBLE FREE FROM STAINS OR CHIPPED
3 POP FREE FROM GAP AND CHIPPINES
CUBICAL SHOWER
4 GLASS GAS KIT SHOULD BE PROPERLY FIXED
SILICON FILLING AT BATH TUB, WASSH BASIN
COUNTER, WC AND CUBICL SHOWERFILLED
5 SILICON NEATLY AND WITH OUT GAP
SHOWER GLASS
6 SUPPORTING ROD SHOULD BE RUST FREE AND FIRMLY FIXED
BALCONY
PM DONE BY :
COMMENTS BY ASSISTANT
ENGINEER -

COMMENTS BY H.K MANAGER -

 Checklist of Back Areas
1 Staff Gate
2 Dry Garbage Room
3 Transformer Room
4 Diesel Generator Room
5 Wet Garbage Room
6 Hotel florist Room
7 Labour Washrooms
8 Smoking Zone
9 DAG Area
10 Gentlemen Lockers and Washrooms
11 Bunker
12 Receiving Area
13 Boiler Room
14 Cafeteria and Washbasin
15 Swimming Pool Filtration Plant
16 Ladies Lockers & Washrooms - To be accompanied by a Security Shift Incharge
17 Laundry Storage Area
18 Borwell Area
19 Straicase
20 Compressor Room
21 Engineering Corridor
22 Executive Washroom
23 Basement Staff Washroom - Ladies and Gentlemen
24 TT Area
25 Main Corridor - Basement
26 Storage Area Near Ramp
27 Hydropneumatic room and Accounts Record Room
28 Ramp Area
29 Softener Plant Area
30 Water Bottling Plant
31 Security Corridor
 Preferred Hotels & Resorts

Maintenance Problem

Guest does not have to call more than once to request service

ID Touchpoint Category
21.MP.0010 Maintenance Problem Service

Extension is answered in three (3) rings

ID Touchpoint Category
21.MP.0045 Maintenance Problem Service

Greeting includes salutation, department name, and offer of assistance

ID Touchpoint Category
21.MP.0025 Maintenance Problem Service

Guest not placed on hold more than 30 seconds / no unnecessary transfers

ID Touchpoint Category
21.MP.0011 Maintenance Problem Service

Staff offers apology for inconvenience to guest

ID Touchpoint Category
21.MP.0012 Maintenance Problem Service

Staff provides estimated and reasonable arrival time when asked (City property 10 minutes, Resort property 15
minutes)

ID Touchpoint Category
21.MP.0013 Maintenance Problem Service

Staff thanks guest for calling and offers a pleasant parting comment

ID Touchpoint Category
21.MP.0030 Maintenance Problem Service

Staff announces themselves when knocking on guestroom door

ID Touchpoint Category
21.MP.0035 Maintenance Problem Service

Staff arrives to room within quoted time (+/- 5 minutes)

ID Touchpoint Category
21.MP.0040 Maintenance Problem Service

Staff able to solve the problem to guest's satisfaction

ID Touchpoint Category
21.MP.0014 Maintenance Problem Service

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PREFERRED HOTELS & RESORTS CONFIDENTIAL AND PROPRIETARY INFORMATION
Please refer to your Membership Agreement to review the responsibility of all Preferred member properties and ensure compliance when utilizing confidential and proprietary information.
 Preferred Hotels & Resorts
Problem resolved within 20 minutes (or as advised by staff), room change offered if not resolvable in reasonable
time

ID Touchpoint Category
21.MP.0015 Maintenance Problem Service

External Notes Time to complete repair is based on once the staff arrives to the room.

No cleanliness problems are experienced after staff's visit

ID Touchpoint Category
21.MP.0016 Maintenance Problem Service

All Maintenance staff display proper grooming and have uniforms in good condition

ID Touchpoint Category
21.MP.0018 Maintenance Problem Service

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PREFERRED HOTELS & RESORTS CONFIDENTIAL AND PROPRIETARY INFORMATION
Please refer to your Membership Agreement to review the responsibility of all Preferred member properties and ensure compliance when utilizing confidential and proprietary information.