Master's in Educational Sciences

9 OF STUDENT: L.C.E. GRiselda DEL CARMEN MONTEJO RUIZ

134540

GROUP: E086

SUBJECT: TEACHING AND EVALUATION OF HIGHER EDUCATION

Dr. Dora Elena Toro Falcón

NUMBER AND TOPIC OF THE ACTIVITY

QUALITY MANAGEMENT IN HIGHER EDUCATION

VILLAHERMOSA, TAB. May 23, 2021

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 MASTERS IN EDUCATIONAL SCIENCES

QUALITY MANAGEMENT IN HIGHER EDUCATION

DESCRIPTION OF THE EDUCATIONAL INSTITUTION:

Juárez Autonomous University of Tabasco (UJAT) is a public university of the state

from Tabasco, Mexico.
It is the most important university in the region and in 2018 it had a faculty
student population of 28 thousand people.

Address: Av. Universidad s/n, Cultural Zone

Foundation: November 20, 1958

In 1958, Licenciado Antonio Ocampo Ramírez, Director of the Juárez Institute, drafted the
Bill to transform the Institute into a University.

It currently has 12 academic divisions distributed throughout the state,

It has 38 bachelor's degrees, 9 engineering degrees, and 1 technical career.

Within its educational offerings, there are 33 postgraduate programs, 30 master's degrees, and 14 specialties.

medical degrees and 10 doctorates, some of their postgraduate programs are within the national program

of quality postgraduate programs from CONACYT.

DESCRIPTION OF THE MANAGEMENT MODEL

Principles on which the Educational Model of Juárez University is based

Autonomous University of Tabasco is the institutional reference that expresses the set of values,

policies and basic principles that guide academic activity and are part of the
philosophy and university ideal. It reflects the conceptions regarding the purposes of the
education, about the relationships with society, knowledge, teaching and the
learning. The principles that support the Educational Model, from the perspective of
The institutional values are: Comprehensive training of the student Continuous process of
development of the person's potential, balancing cognitive aspects and
socio-affective, towards the search for their fullness in knowing how to think, knowing how to do, knowing

being and knowing how to coexist with others, as professionals and people adapted to the
current and future circumstances. Educational quality is an integrative principle of
university task, which implies having achieved the characteristics, standards and

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indicators established by national and international organizations, which translates to

the training of humanist professionals capable of integrating into the labor market and
influence effectively in social development. It is supported from the point of view
psychopedagogical, in the principles of the most relevant and current paradigms of the
psychological and pedagogical theory, particularly, of constructivist theories and
humanist.

Consolidation of the culture of planning and evaluation as processes

strategic institutional

Educational policies, as well as current curricular models and practices, are

they are based on a systematic interaction of the planning-evaluation processes,
trying to ensure their rationality and relevance. In that sense, it is intended that these
processes become an inherent part of the performance of the support staff in the process
academic and that, through the understanding of its importance, attitudes are modified and
an more effective participation of staff in the change process that
experience the university. To this end, it has been deemed necessary:

Establish a training program for administrative and support staff in

aspects related to institutional planning and evaluation.

Design an institutional evaluation model that responds to the demands and

needs of a Quality University.

Establish a monitoring and evaluation program for care

recommendations from the CIEES to educational programs, Administration and Management
Institutional and Cultural Dissemination and University Extension.

For the achievement of quality management, there are various points:

Harmonious and regulatory governance: One of the challenges established in the development plan
institutional 2016-2020, proposes to build a university in which prevails the
governance that allows it to become an intelligent organization with management
effective and efficient.

Transparency and accountability: transparency and accountability constitute

pillars in today's society and must be configured as an essential practice for
the exercise of democracy and the right of citizens to know regarding the management
of the institution's resources. In this regard, in accordance with the provisions of the organic law

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from the university, the directors of the academic divisions submitted their reports of
activities before the Juchiman community and the citizens, also, obeying the law
on transparency and access to public information of the state of Tabasco.

Development and well-being of academic and administrative staff: to provide services of

higher education with equity, quality and relevance requires capabilities
institutional roles carried out in such a way that they favor the course of occupations
daily. Undoubtedly, an important factor is the human resource that works in our
institution.

University civil protection: in the face of climate change and the risks of various kinds that
they can arise in the infrastructure, it is essential to have the knowledge
necessary for the university community to respond to an emergency and
to safeguard your physical integrity in the face of any disaster.

Academic support services: currently the university has programs

accredited educational services for their quality, for which the services are essential
of academic support that serve the users of university libraries, thus
how the requirements of computer equipment and the networks that provide access to
sources of scientific and academic information for both teachers and students.

Physical infrastructure: achieving quality education is essential.

strong investment in physical infrastructure, as suitable spaces are required for the
teaching, research, culture, and outreach, in response to this, the following have been carried out

relevant management of construction and maintenance that allows for optimal development
of the tasks carried out by students, teachers, and staff.

Strengthening of harmonious administrative management

University planning and evaluation: for management processes, planning

strategic serves as a tool through which organizations are prepared
to address the changes in the context and the various situations that require a
timely decision making.

Quality management system: ISO 9001 standards are an international standard that
many organizations choose to achieve the quality of their products and services,
improving their processes, implementing control tools and driving the
customer service. It had the audit of its 36 processes certified under the ISO standard.

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9001:2015 by the certifier ATR, which ensures its continuity within the System.
of Quality Management.

Staff training and development: the men and women who work in the
institution constitutes one of the most valuable riches given their talents, combined in
collaborative work carried out in offices, workshops, and laboratories supports progress
continuous and effective services that are provided. Therefore, actions have been taken
aimed at reinforcing their knowledge and perfecting their skills.

Management and institutional relations: in a globalized world, it becomes necessary to

presence of institutions in settings where their projects can converge,
share concerns and expose various topics that in the long term will result in
decision-making and policies in which context plays a decisive role for the
future. As a member of the national association of universities and institutions of
higher education (ANUIES) has intervened in various sessions and assemblies for the
contribution of educational excellence.

Management of financial resources: ensuring the quality of educational programs that are
offering and providing educational services to a large number of students requires
to have sufficient financial resources. In this regard, this matter has had the
ability to continue offering them by carrying out the required financial management. The
which come from the federal and state government, regarding the strengthening program
from the educational quality (PFCE 2018) it was achieved a figure of $36,343,460, for
to address various needs of 12 academic divisions in the area of PE, bodies
academics and activities with students for their integral development, such as
promotion of sports, education with new technologies, and actions in favor of culture.

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COMPARATIVE TABLE

Management Models Similarities Differences

MANAGEMENT MODEL Integral quality: efficiency Transparency y
OF QUALITY FOR THE y excellence in three accountability: the
EDUCATION (LEPELEY, levels: institutional-micro, transparency and accountability
M. T.2001) national-macro and accounts constitute pillars
international-global. in today's society and they have
Quality management: to configure as a
management implies quality in essential practice
education, 'quality is for the exercise of the
satisfy the needs of democracy and the law
from the clients" (Lepeley, from the citizens to know
M.T.2001) regarding the handling of
Intelligence emotional: resources of the institution.
this is the beginning of In this sense, according to
modern organizations, as stipulated by law
MANAGEMENT MODEL AND indeed, the most organic changes of the university,
TRANSPARENCY OF the positives that we can the directors of the
JUÁREZ UNIVERSITY to make divisions in our lives academic
AUTONOMOUS OF they first have to do with submitted their reports of
TABASCO the fact of arriving at activities before the
getting to know each other better in the Juchiman community and of the

ourselves, as citizens, furthermore,

necessary condition for obeying the law of
to be able to get to know each other transparency and access to the

more and better understand the public information of the

demás. state of Tabasco.
Consumers-customers- Development and well-being of
quality: the concept of academic staff y
client that as we have administrative: provide the
view is central in the services of education
higher management model with equity
quality, is born from quality y relevance

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needs that require capacities

people, who, for institutional
satisfy them, acquired, performed in such a way
they buy y consumers that favor the course of
products or services. And daily occupations.
this person, when paying and certainly a factor
to acquire that product or the important resource
service, they obtain human who works in
jointly the law our institution.
what sea of qualityProtection civil
expected y early.university before the
From this perspective, a climate change y the
A client is a person who faces various types of risks.
he/she has a need. that may arise in
Customer satisfaction: the infrastructure is
Why reward quality: it is essential to have the
promotes development, necessary knowledge
strengthens the management for the community
educational, optimizes the university may give
use of resources, promotes response a a
institutional integration emergency y like this
vertical and horizontal, integrates to safeguard its integrity
quality parameters in physics before any
education that allows disaster.
comparisons Services of support
international and is an academic: en the
instrument that allows the university to be current
consolidate account integration with programs
of the educational system accredited educational by
with the strategy of its quality, for which
economic development. they become indispensable
Needs of support services
person academic needs that address
basics, affective, the users of the

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economic, intellectuals and libraries university students

spirituals. like this
how the
Underlying needs requirements of the
a the function what computer equipment and the
they perform, in terms of networks that provide access to
of knowledge, sources of information
responsibility about scientific and academic as well
people processes, to teachers like
information. students.
Needs how Physical infrastructure:
member of for the achievement of a
organization, commitment education of quality
of loyalty, time, it becomes indispensable a
effort creativity, strong investment in
participation physical infrastructure, because
representation spaces are required
supervision, participation suitable for teaching, the
in successes of research, culture and the
organization and linking, in this regard, it
responsibility in they have made the arrangements
continuous improvement of relevant a the
the processes that support construction y
the mission. maintenance what
Time. let the optimal
Demands of the function: development of tasks
Job description. carried out by students,
Areas of responsibility teachers y
Tasks specific administrative.
directed a advance the strengthening of the
development of the function. management administrative
Direction, supervision. harmonica
Time. Planning and evaluation
Demands of the university student for the
organization management processes

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 MASTER'S IN EDUCATIONAL SCIENCES

Plans and objectives for planning strategic

carrying out the mission constitutes a tool
organization. through which
Participation in preparation processes a the
productive, relationships organizations to do
public image facing the changes of the
organizational context and the diverse
contribution to society situations that require
as a representative of a timely decision
organization. decisions.
Training and capacity building Management system of the
of personnel: the quality standards: the ISO standards

and women who work in the 9001 are a standard

the institution constitutes an international that many
from the most valuable organizations choose to
wealth given their talents, achieve the quality of their
conjugated in work products y services
collaborative carried out in improving its processes,
offices, workshops and instilling
laboratories, hold the control tools and
continuous progress and promoting attention to
effective customer services. It had the audit of
that are provided. Therefore, their 36 processes
they have undertaken actions certified under the standard
aimed at strengthening their ISO 9001:2015 by the
knowledge and certifier ATR, with the
to perfect I assure its continuity
competencies. within the System of
Managementy Quality Management Relations.
institutional: in a
globalized world is being made

the presence of
the institutions in
scenarios where they can

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converge your projects,

share concerns and
expose various topics
in the long term, they will derive

in decision making and

policies in which the
context takes a role
determinant for the future.
As a member of the
national association of
universities e
educational institutions
superior (ANUIES) has
intervened in various
sessions and assemblies for
the contribution of the
educational excellence.
Managementof resources
financial: ensure the
quality of the programs
educational offerings
y to provide the service
educational a a great
number of students
requires having the
resources financial
sufficient from the sport,
teaching with new
technologies and actions to
favor of culture.

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CONCLUSION

Broadly speaking, the educational management model of the Juárez Autonomous University of
Tabasco meets one way or another the characteristics of the quality model.
(Lepeley, M.T. 2001), so in the table it was addressed as differing traits.
Aspects of their management model, it is essential to mention that continuous improvement
The academic programs and student support require sufficient information.
and precise about the socio-economic origin, social practices, interests, habits,
academic competencies and expectations of the student population, which is why this task
it becomes a priority for the university. To achieve this, it is necessary to establish a
information bank that allows academics and administrators to make decisions
relevant to address possible needs or issues.

The current objectives of vocational training consist not only in the student
learn the contents of the curricula, but also learn to learn.
This implies that the teacher modifies their traditional role as a transmitter of
information to become a facilitator and promoter of learning. In that
the perspective the teacher must possess, in addition to mastering the content of their
discipline, elements related to the knowledge of the subject who learns, that is,
Accept that the century that begins requires workers, technicians, and professionals.
prepared in innovation, with open thinking structures and capable of giving
solutions to unexpected situations, means calling for serious analysis and discussion,
deep and timely of conventional educational practices and incorporate into this
discussion on the global vision of the curriculum as an institutional training project
professional. The new ways of producing knowledge and the changes that this has
generated in the social, economic, political, cultural, and environmental sphere forces to
reconsider the relevance of the studied issues and their connection with the
social problems. The dynamics established in this movement demand breaking away from
inertia that had settled into the forms and mechanisms that prevailed in the
interior of the institutions.

Quality is a journey, not a destination (Lepeley, M.T.2001)

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Bibliography

(Lepeley, M.T. 2001) a quality management model for education. In management and
Quality in education. An evaluation model (pp. Chile McGraw-Hill Interamericana,
IEU, 2021.

OECD, 1997. Reviews of National Policies for Education. Mexico Education

Superior.

OECD, 1997. DESECO Definition and Selection of Competencies.

JUÁREZ AUTONOMOUS UNIVERSITY OF TABASCO. 2003. Guidelines for Control

School. Mexico.

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