Pre-instruction Literature General Instructions A. O. Smith Advantage...

Water Heater
On Receipt Safety Blue Diamond® Glass Lining HAS-X1 / HAS-X1-LHS
It is our policy to promote safe delivery of all orders. This product shipment has been Your safety and the safety of your loved ones is paramount. There are several safety 2X Corrosion Resistance, enhanced durability.
thoroughly checked, packed and quality certified before leaving our factory. related messages in this manual, which have been provided during various steps 15 and 25 Litres
such as the installation, operation and maintenance of your HAS-X1 / HAS-X1-LHS
Visible Loss or Damage Water Heater. These messages point out potential hazards and also educate on how
If any of the goods called for on the bill of lading or express receipt are damaged or the to reduce any potential risks. Please always read and follow all safety messages as Glass Coated Heating Element
quantity is short, do not accept them until the freight or express delivery agent makes provided in this user manual. Resistant to scale formation, longer life for the Heating Element.
an appropriate notation on your freight bill or receipt.
Concealed Loss or Damage This is the safety alert symbol. This symbol alerts you to
potential hazards that can hurt you and others. All safety
When a shipment has been delivered to you in apparent good condition, but upon messages will follow the safety alert symbol and either the
opening the packaging if any loss or damage has taken place while in transit, inform Temperature Control
word “DANGER” or “WARNING”. Choice of bathing water 25°C - 75°C.
the carrier’s agent / A. O. Smith representative immediately.
About this manual Indicates an imminently hazardous situation which, if not
DANGER avoided, will result in death or serious injury.
This manual is a guide to good practice for operating and periodic maintenance of
the A. O. Smith HAS-X1 / HAS-X1-LHS Water Heater. Do not operate the Water Heater Indicates a potentially hazardous situation, which if not Long-Lasting Anode Rod
before reading the user manual. WARNING avoided, could result in death or serious injury. 2X lifespan compared to normal magnesium anode. A customised alloy
Please follow instructions in this manual to ensure personal safety and proper that works even in harsh water conditions.
operation of this product. Always install, operate, inspect and maintain this product Indicates a potentially hazardous situation which, if not
in accordance with all applicable standards. Please store this user manual carefully for
CAUTION avoided, may result in minor or moderate injury or property
any future reference. damage. Thermal Cut-out and Multi-function Safety valve
Ensure safety of your family.
Disposal of this Product WARNING
(Waste Electrical and Electronic Equipment)
Do not use this Water Heater if any part has been under water. Immediately contact Note: A. O. Smith reserves the right to amend or modify the specifications and features
an Authorised Service Technician to inspect the Water Heater and replace any part of at any time, as and when required without any prior notification.
This marking on the product, accessories or User Manual indicates that the product the control system which has been under water. Failure to follow this instruction can
and its electronic accessories (e.g. Remote, batteries and other replaceable electronic result in property damage, serious injury or death.
accessories) should not be disposed of with other household waste at the end of their
working life. To prevent possible harm to the environment or human health from
uncontrolled waste disposal, please separate these items from other types of waste
and recycle them responsibly to promote the sustainable re-use of material resources. IMPORTANT
Household users should contact their local government office, for details of where and
how they can take these items for environmentally safe recycling. This product and its These instructions have been written as a guide for the proper installation and
electronic accessories should not be mixed with other commercial wastes for disposal. operation of your Water Heater. A. O. Smith will not accept any liability where these
instructions have not been followed. However, for your safety and to avoid damage
caused by improper installation, it is recommended that Water Heater must be
installed by an Authorised Service Technician.
Before proceeding with the installation instructions: ISO
9001:2015
1. Inspect the Water Heater and its component parts for possible damage. Do Not
install or attempt to repair any damaged component parts. If you detect any CERTIFIED
damage in the Water Heater, please contact the dealer where the Water Heater
was purchased or call Customer Care Centre.
2. Verify that the voltage being supplied corresponds to that which is marked on the
Water Heater manual. * Product colour and image may vary from the actual product.

1 2
Part No. : 335271-067_A Date: 30-07-2020
User Manual

Figure 2
Specifications 5 Safety Precautions Use a drill bit with diameter of 12 mm • Insert the Expansion Anchor into the
to drill 2 holes at least 90 mm deep in hole (Step 1).
2 the wall (Step 3). The two holes should • Insert the Hanging screw over the
Model HAS-X1 / HAS-X1-LHS During Installation be aligned horizontally. The horizontal Expansion Anchor and tighten the
distance between 2 holes is shown in Hanging screw by rotating it till it gets
Volume [L] 15 25 Do not install the Water Heater where Do not install the Water Heater where Page 3 (Refer Dimensions table). fixed steadily (Step 2).
4
1 there is direct sunlight or rain. It is has water splashes on the Water Heater. Figure 7 Figure 8
Power [W] 2000 to be installed indoor only. 1 Expansion
3 Figure 4 Anchor
Voltage/Frequency [V/Hz] 230~/50 Figure 3 1 90 mm
E 3
5 7 10 11 Concrete Hole
Actual Stdg. Loss [kWh/24h/45°C diff.] 0.461 0.562 Wall
Concrete
Reheating time for 35°C rise [in min.] 16 23 9 CAUTION Wall Hole
Hanging
2
Temperature range [°C] 25-75* 2 Screw
E
Rated water N/cm2 80 Concrete
pressure CAUTION Drilling Wall
Water head (metres) 80 6 8 Tool

Inlet/Outlet connections [inch] ½ BSP With Service Cover Without Service Cover
Mount the Water Heater on the Hanging screw through Wall mount bracket. Tug
Net Weight (kgs.) 11.6 15.5 Note: The above image shown is Right Hand Side model. Installation downwards on the Water Heater to ensure that the Water Heater is fixed steadily.
Figure 9
*The maximum set temperature may vary ± 5 °C. PART DESCRIPTION PART DESCRIPTION Wall mount
Before installing, ensure the tools Adjustable wrench, Teflon tape, Measuring tape, bracket Hanging
Dimensions 1 Cold water inlet 8 Heating element and Anode Hammer, Bubble level indicator and Impact drill tool are available. 2 screw

Model 15 L 25 L Model 15 L 25 L 2 Hot water outlet 9 Thermostat Mounting the Water Heater Water 1
Wall Heater
A (mm) 338 338 D (mm) 180 193 3 Multi-function safety valve 10 Thermal cut-out • It is recommended as per IS302-1 to • Water Heater must be located within
Concrete Water
have 6 inches clearance from wall. 3 ft. (approx.) from a 230 V electrical Wall
B (mm) 509 704 E (mm) 120 260 4 Temperature control knob 11 Wall mount bracket • Select a place to mount Water Heater outlet with proper grounding. Heater
horizontally with water connection at • Make sure that the wall can withstand
C (mm) 100 100 F (mm) 352 352 5 Service cover 12 Glass wool the bottom. at least twice the weight of the Water
3
Figure 5 Heater when completely filled with
Figure 1 6 Blue sticker 13 Wire harness and routing water.
F B E D Ceiling Figure 6 Water
7 Red sticker Wall Heater
 Not illustrated for clarity purpose. Water 6 inch. Wall 3 ft.
ØA C Heater

6 inch. DANGER
Right view Front view Rear view
Note: The above configuration is also available in Left Hand Side (LHS) models. Hot water is dangerous, especially for the young children,
Solid
aged or the disabled. The Water Heater allows you to control
Concrete False HOT the temperature of your hot water. Water temperatures
Wall Wall over 52°C can cause severe burns instantly or death from
scalds. Do not leave a child or an infirm person in the bath
unsupervised.
Scalding
3 4 5 6

Front Side Size: 420 mm (W) x 297 mm (H) Red Line Mark are for Folding. Not to be Printed
 Connecting to Electrical Supply
Connecting Multi-function Safety valve Connecting to Water Supply CAUTION
Figure 14 The power cord and plug are connected
Wrap the threaded part of the cold water Connect the Multi-function Safety valve • Make sure a suitable Teflon tape is used for all plumbing connections to prevent with this Water Heater. Find a separate
Figure 12 Installation Diagram leakage. socket for power plug and make sure
inlet pipe with Teflon tape in clockwise to cold water inlet pipe and rotate it in
direction. clockwise direction till it gets fixed. Right Hand Side (RHS) model • Use only Nylon/ Stainless Steel (SS) braided hoses (Flexible Hoses) having a the socket is in firm contact with the
minimum pressure rating of 8 Bar and hoses should be compatible for hot water plug. Ensure that reliable earthing has
Figure 10 Figure 11 Multi-function applications. been done.
Safety Valve
• Failure to follow this instruction can result in property damage.
Discharge
Outlet
Teflon Discharge *Flexible Operation
Outlet Hose

Filling the Water Heater Tank

CAUTION
Discharge
Lever Figure 13 1. Open a nearby hot water faucet to
Note: The Multi-function Safety valve may drip during the usage of the heater. As permit air to escape. • Connect the Water Heater using independent sockets, do not use any adapters. Use
the water is heated, it expands and tries to flow back through the inlet pipe but is 2. Open the cold water inlet valve fully, multimeter to check whether the live line and neutral line are not reverse, to ensure
prevented by the presence of the non-return valve (an external valve provided before filling the Water Heater and the complete safety.
cold water tap). Hence water may drip from the Multi-function Safety valve. Therefore, Hot Cold piping. • Before installing the Water Heater, confirm that the power of Water Heater matches
Discharge Outlet is provided to discharge water from the Water Heater. To avoid Water Water 3. Close hot water faucet when water electric meter capacity and supply wire.
dripping, it is recommended to install non-return valve at a distance of at least 40 feet Tap Tap flows. • The Water Heater should be earthed reliably. It is prohibited to connect the earth
away from the inlet of the Water Heater. 4. Check all the connections to see wire to neutral wire or faucet water pipe.
Left Hand Side (LHS) model if there is any leakage. In case of a • If the power supply cord is damaged, it must be replaced by the manufacturer or
leakage, drain the water completely, Authorised Service Technician in order to avoid a hazard.
CAUTION repair the leaking joint and then refill
Multi-function
the Water Heater.
• The Multi-function Safety valve should never be removed or blocked by any means Safety Valve Temperature Control Knob
to prevent it from dripping or releasing the excess pressure inside the heater. Figure 15
Failure to do so may result in damage to the Water Heater and injuries to the user. *Flexible
CAUTION
This will also make the warranty null and void. Hose
• Discharge Outlet is provided to release the discharge from the Water Heater in • This Water Heater should not be operated with insufficient amount of water. Failure
case excessive pressure is developed. The contents of the discharge from the to do so may result in damage to the Water Heater and injuries to the user. This will
Multi-function Safety valve may be hot and may cause burns to the users and also make the warranty null and void.
damage nearby objects, therefore it is recommended to take pre-cautions while • Once the Mounting, Multi-function Safety valve, Plumbing and Water filling is
discharging water from the Water Heater. Discharge completed, then only the power supply should be switched ON.
• It is recommended to operate the Discharge lever in the Multi-function Safety valve Discharge Lever • Do not splash water directly or clean with benzene, pesticides, thinner, alcohol, etc.,
on a regular basis to ensure that there are no blockages and also to remove any Outlet but use a soft, dry cloth to clean the Water Heater.
lime deposits that would have been formed inside the Water Heater.
• Ensure that the Water Heater is in power OFF condition when the Discharge Lever RHS LHS
is being operated. Ensure that the water is filled completely in the Water Heater Hot Cold
before switching it ON. Water Water
• Ensure that the Multi-function Safety valve is not damaged while tightening. Tap Tap
*Flexible Hoses to be procured by the customer, not part of standard product. Switch on the Water Heater’s power supply. The Power indicator lamp glows.
• Make necessary plumbing with reference to the Installation Diagram (Refer
"Installation Diagram"). Temperature Setting
• A. O. Smith recommends Nylon/ Stainless Steel (SS) braided hoses (Flexible Hoses) Turn the Temperature control knob clockwise for the device to commence heating and
having a minimum pressure rating of 8 Bar and hoses should be compatible for hot change the set temperature [The set temperature increases if the Temperature control
water applications. knob is turned clockwise]. Temperature can be adjusted from 25°C to maximum 75°C.
• Connect the cold water pipe to the inlet [Blue Sticker].
• Connect the hot water pipe to the outlet [Red Sticker].
7 8 9 10

Modes Problems Possible Cause(s) Solution Conversion from Wall Mounting Installation to Floor Mounting
There are two types of modes depending on the actual water temperature inside the
Troubleshooting
inner tank of the Water Heater: Foul smell from Presence of organic matter in Provide treated water at Step 1: Factory default installation (wall Step 2: Remove the cap and unscrew
hot water. input water. the input. hung). the Tank bolt with the socket wrench.
The Water Heater may not operate as desired if used incorrectly or there is a minor Unscrew the screw and remove the Wall
Heating mode Standby mode cause, even though the product has no fault. In these cases, check the following issues mount bracket and Bracket support as
No usage of hot water for a long If the Water Heater is not
to solve simple problems without the help from the Customer Care Centre. If the time period used for an extended period shown in the below figure.
When the actual temperature of the After the Water Heater reaches set problem does not solve after checking the following issues, call Customer Care Centre.
water is less than the set temperature, it temperature, it will enter into the of time, drain the water
enters into Heating mode. The Heating Standby mode due to the thermostat from the Water Heater. Cap
indicator lamp glows as shown in "Figure cut-off, the Power indicator lamp glows Problems Possible Cause(s) Solution Ensure water is filled back
16". and Heating indicator lamp switch off as before use of Water Heater.
Power indicator No power supply to the Water Check power supply and
shown in "Figure 17". lamp and Heating Heater. switch ON electrical switch.
Figure 16 High electrical conductivity of Call Customer Care Centre.
Figure 17 indicator lamp water due to dissolved solids in Anode options available for
does not glow. Thermal Cut-out has tripped or Call Customer Care Centre. input water. highly conductive water.
problem in internal wiring error.
Heating
indicator Heating Power indicator Heating Element breakdown or Call Customer Care Centre. Note: Call Customer Care No. 1800-103-2468/1860-500-2468.
lamp indicator
lamp
lamp and Heating internal wiring error. Step 2.1: Step 2.2: Step 2.3: Step 2.4:
indicator lamp Remove cap Loosen Bolt using Remove Tank Remove Screws
glow but no hot Circuit Diagram Socket wrench bolt using Screw driver
Power
water.
indicator lamp Power Figure 19
indicator lamp
Water Improper thermostat operation. Call Customer Care Centre.
temperature is Thermal cutout Thermostat
Thermal cut-out not operating. Call Customer Care Centre. Screw
too high.
Red Red Brown
When the temperature of the water drops by 5°C from the set temperature due to L Tank
Water heats Low voltage at supply mains. Call Customer Care Centre. Socket bolt Bracket
usage of water, the Water Heater again enters into the Heating mode. slowly. Blue White Cap wrench
Green/Yellow Wall mount support
Draining the Water Heater Tank Scale deposition. Call Customer Care Centre. bracket
PE Tank Green light Red light Heating
Whenever the Water Heater is not used for an extended period or if the product is Piping Connection not sealed. Re-connect piping, using Element
Step 3: Turn 90 degrees and remove four Step 4: Use four screws (accessories) to
below freezing temperature, you will need to unplug the unit and drain it. connection leaks. Teflon tape. Blue White
N
Black floor mounting caps. fix the two Wall mount brackets in place.
Black
Figure 18 1. Switch OFF the electric supply to the Water leakage Leakage in tank or other parts. Switch OFF power
Water Heater. from product. immediately and call
2. Open the hot water faucet until the Customer Care Centre. Floor
water runs cool. CAUTION mounting
cap
3. Close cold water supply. Water dripping Non-return valve is installed Install Non-return valve at a
4. Drain the water by lifting the from Multi- close to the inlet of the Water distance of at least 40 feet In order to avoid a hazard due to inadvertent re-setting of the Thermal cut-out, this
Discharge Lever of the Multi-function function Safety Heater. from the inlet of the Water Water Heater must not be supplied through an external switching device, such as a
Safety valve upwards. (Refer "Figure valve during Heater (Refer page 7), if timer, or connected to a circuit that is regularly switched ON and OFF by the utility. Step 5: Assembly finished depiction. Step 6: Floor installation.
Discharge 18") heating. problem still persists call
Discharge Outlet Customer Care Centre.
Lever

CAUTION
Note: The Water Heater comes with default wall hung installation. The same should not
Please turn off the power supply to the Water Heater prior to draining the Water be used for floor mounting. Separate floor mounting accessories have been provided
Heater. for floor mounting option.

11 12 13 14

Front Side Size: 420 mm (W) x 297 mm (H) Red Line Mark are for Folding. Not to be Printed
 Front Side Size: 210 mm (W) x 297 mm (H)
Warranty Card Date: 30-07-2020 Part No. : 335311-035_A
• E-MAIL: aosmithcs@aosmithindia.com
• Customer Care No. 1800-103-2468 / 1860-500-2468
CIN: U31909KA2006PTC040282
Ramanagara District, Karnataka – 562 112, India.
Plot 300, Phase - II, KIADB Industrial Area, Harohalli, Kanakapura Taluk,
A. O. SMITH INDIA WATER PRODUCTS PRIVATE LIMITED
Registered Office
15 and 25 Litres
HAS-X1 / HAS-X1-LHS
Water Heater
10. Anode is not included under warranty, the service life of the Anode is determined
Warranty Terms and Conditions by the quality and quantity of the water flowing through. If the Anode is
consumed, it needs to be replaced by an Authorised Service Technician for
efficient protection of the Water Heater. The warranty on the tank will be null and
Product Warranty void,
Your A. O. Smith Water Heater is warranted against defects arising from faulty design, • If the Anode is removed.
workmanship and materials for a period of 24 months from the date of the invoice, • If the Anode is not replaced as and when required.
subject to the following conditions: 11. Warranty does not cover:
• Plastic parts.
1. The customer will notify the Company promptly about defects noticed and give the • Cleaning of scale deposits inside Water Heater tank as a general service.
Company or its Authorised Service Provider adequate opportunity to inspect, test • Any damages to Water Heater occurring due to site conditions like electrical works
and remedy them, for which the customer will deposit the goods, if necessary, with and plumbing works.
the Company’s Office/Authorised Service Provider along with the original invoice. • Damage to Water Heater or its surroundings due to non usage of Multi-function
2. Special warranty from the date of purchase is only applicable for the below Safety valve, Pressure Reducing Valve or non-recommended reducing valve in
mentioned components: plumbing lines.
• Product installed in direct sunlight exposure or rain or non-serviceable areas (Refer
User Manual).
• Damage to Water Heater at customer house during installation or serviceable
Tank 7 Years procedures by Unauthorised Service Technician.
• Any service related issues/replacements due to non A. O. Smith connecting hoses.
Glass-Coated 2 + 2 Years* 12. Calls which are related to the site e.g. plumbing, tap leakage, electricity etc., but
Heating Element 7 YEARS 4 YEARS not related to the product functionality will be charged to the customer as per rate
Warranty Extended card* (even during the warranty period).
Product Warranty 2 Years on tank Warranty* *Refer rate card www.aosmithindia.com
* Register your product with the A. O. Smith Customer Care Centre [1800-103-2468/1860-500-
2468] within 60 days of purchase and you will get an extended warranty on the element [from
2 years to 4 years].
3. Inspection and Test Report of the Company’s Office/Authorised Service Provider
will be treated as final and binding under the warranty for determining the defects,
repairs/alterations required or carried out, or certifying working of the goods
thereafter.
4. The Company or its Authorised Service Provider will be entitled to retain any
defective part replaced under the warranty.
5. The Company’s liability under the warranty will be limited only to defects which
occur under conditions of proper installation, normal operation and under proper
use. It excludes defects occurring because of abuse, faulty care or maintenance and
repairs/alterations to product or the parts by an unauthorised person.
6. The Water Heater should not be operated without water inside the tank. This will
make the warranty null and void.
7. In case of dry heating (Water Heater operated without water inside the tank), if the
Water Heater or any component of the Water Heater is damaged, then it will be
repaired/changed on a chargeable basis. After any repair or part replacement in the
Water Heater, the basic warranty continues as per the actual date of purchase.
8. The customer will have no claim under this warranty in respect of any personal
injury, damage of property or consequential damages, or for utilisation of the goods
not in accordance with the user guide.
9. The inner tank and Heating Element need to be cleaned for any deposits/scales
periodically from an Authorised Service Technician. This will ensure your Water
Heater works efficiently for longer time.
1 2
 General Terms of Warranty
1. The “goods” shall mean the goods described in the purchase agreement.
Jurisdiction
2. “The customer” shall mean the original purchaser under the purchase agreement.
3. “The Company” shall mean A. O. Smith India Water Products Private Limited. The courts of competent jurisdiction at Kanakapura, Karnataka shall have exclusive
4. The “Purchase Agreement” shall mean the General Terms and Conditions of Sale jurisdiction over all matters arising out of any disputes in relation to the product.
agreed upon by the customer and the Company as printed on the Invoice.
5. “Invoice” shall mean the Invoice issued for the Unit by the Company or Authorised
Dealer to the customer describing the goods and indicating, inter alia, the total Expert Company Service - Power of 1
purchase price thereof, the name of the customer and the place where the goods are
to be installed. 1. Different models have different service delivery levels.
6. “User Guide” shall mean the instructions for installation leaflet published by the 2. Service level mentioned for particular models are applicable for metros and ‘A’
Company and delivered to the customer. Class cities, e.g. Delhi and NCR, Bengaluru, Hyderabad, Kolkata, Pune, Goa, Cochin,
Note: Follow any one for registration of the Extended Warranty. Chennai, Chandigarh and Ahmedabad.
• Call our dedicated Customer Care No. 1800-103-2468/1860-500-2468. 3. Service level deliverables are valid up to city municipal limit only.
• To register for the warranty details of your Water Heater, visit www.aosmithindia. 4. Service level may differ in case of public holidays and unavoidable conditions due to
com. natural calamities, any political and regional regulations.
5. Power of 1 valid service is applicable for calls registered at A. O. Smith Call Centre
before 4 p.m. only.
Post Warranty
1. The customer may be offered a yearly Service Contract at the prevailing Company
rates and terms.
2. In case the customer does not wish to enter the Service Contract, he has an option
to call our Customer Care Centre and get A. O. Smith Water Heater unit serviced
on an actual basis, i.e. by paying the Labour Cost and Spares needed to attend to
that Service or Complaint Call at the prevailing Company rates. Such service will be
rendered by the Company in towns or places where the Company has its Authorised
Service Providers.
3. In case of product repair after warranty by Authorised Service Provider, all expenses
of transporting the goods to and from the Authorised Service Provider shall be
borne by the customer directly.
4. If, during such service, it is necessary for the Company or Authorised Service Provider
to replace or repair defective components or parts, the customer shall be required to
pay for the same as per the Company’s prevailing price list.

3 4
Customer's Name and Address: ____________________________________________________

Ph: __________________ Mobile: _____________________ E-mail: ______________________

Ph: __________________ Mobile: _____________________ E-mail: ______________________

Invoice Number: ________________________________ Dated: __________________________

______________________________________________________________________________

______________________________________________________________________________
Model: _________________________ Capacity: ______________________
Unit Serial Number: __________________________________
Warranty Card

Warranty Card

Invoice Number: ________________________________

Company Copy to be sent back to the Company
Customer Copy to be retained by the Customer

Dealer’s Stamp and Signature

Dealer’s Stamp and Signature

Front Side Size: 210 mm (W) x 297 mm (H)