THIS IS AN AGREEMENT BETWEEN YOU OR THE ENTITY THAT YOU REPRESENT

( HEREINAFTER “YOU” or “YOUR”) AND ZOHO CORPORATION PRIVATE LIMITED

(HEREINAFTER “ZOHO”) GOVERNING YOUR USE OF ZOHO SUITE OF ONLINE BUSINESS
PRODUCTIVITY AND COLLABORATION SOFTWARE IF YOU ARE BASED IN INDIA. IF YOU ARE
NOT BASED IN INDIA, OUR GLOBAL TERMS OF SERVICE WILL APPLY.

Parts of this Agreement (https://www.zoho.com/en-in/terms.html)

This Agreement consists of the following terms and conditions (hereinafter the “General
Terms”) and terms and conditions, if any, specific to use of individual Services (hereinafter
the “Service Specific Terms”). In the event of a conflict between the General Terms and
Service Specific Terms, the Service Specific Terms shall prevail.

Acceptance of the Agreement

You must be of legal age to enter into a binding agreement in order to accept the Agreement
. If you do not agree to the General Terms, do not use any of our Services. If you agree to the
General Terms and do not agree to any Service Specific Terms, do not use the corresponding
Service. You can accept the Agreement by checking a checkbox or clicking on a button
indicating your acceptance of the Agreement or by actually using the Services.

Description of Service

We provide cloud software and applications for businesses, including associated offline and
mobile applications ("Service" or "Services"). You may use the Services for your personal and
business use or for internal business purpose in the organization that you represent. You
may connect to the Services using any Internet browser supported by the Services. You are
responsible for obtaining access to the Internet and the equipment necessary to use the
Services. You can create and edit content with your user account and if you choose to do so,
you can publish and share such content.
Beta Service

We may offer certain Services as closed or open beta services ("Beta Service" or “Beta
Services”) for the purpose of testing and evaluation. You agree that we have the sole
authority and discretion to determine the period of time for testing and evaluation of Beta
Services. We will be the sole judge of the success of such testing and the decision, if any, to
offer the Beta Services as commercial services. You will be under no obligation to acquire a
subscription to use any paid Service as a result of your subscription to any Beta Service. We
reserve the right to fully or partially discontinue, at any time and from time to time,
temporarily or permanently, any of the Beta Services with or without notice to you. You
agree that Zoho will not be liable to you or to any third party for any harm related to, arising
out of, or caused by the modification, suspension or discontinuance of any of the Beta
Services for any reason.

Free Trial

If you register for a free trial of one or more Services, Zoho will make the applicable Services
available to you on a trial basis free of charge until the earlier of (i) the end of the free trial
period of the applicable Services (unless terminated earlier by you), (ii) the start date of the
paid subscription period for the applicable Services, or (iii) termination by Zoho in its sole
discretion. Any data that you enter into the Services, and any customizations made to the
Services during the free trial will be permanently lost unless you (i) purchase the
corresponding paid subscription plan for the account, (ii) purchase applicable Service
upgrades, or (iii) export such data before the end of the trial period. Notwithstanding
anything contained in this Section, Services are offered as-is during the free trial, without
any warranty, covenant, support or liability whatsoever, to the extent permitted by law.

User Sign up Obligations

You need to sign up for a user account by providing all required information in order to
access or use the Services. If you represent an organization and wish to use the Services for
corporate internal use, we recommend that you, and all other users from your organization,
sign up for user accounts by providing your corporate contact information. In particular, we
recommend that you use your corporate email address. You agree to: (i) provide true,
accurate, current and complete information about yourself as prompted by the sign up
process; and (ii) maintain and promptly update the information provided during sign up to
keep it true, accurate, current, and complete. If you provide any information that is untrue,
inaccurate, outdated, or incomplete, or if Zoho has reasonable grounds to suspect that such
information is untrue, inaccurate, outdated, or incomplete, Zoho may terminate your user
account and refuse current or future use of any or all of the Services.

Restrictions on Use

In addition to all other terms and conditions of this Agreement, you shall not: (i) transfer the
Services or otherwise make it available to any third party; (ii) provide any service based on
the Services without prior written permission; (iii) allow user licenses to be shared or used
by more than one individual other than by way of reassigning the user license to a new user;
(iv) except as permitted under applicable law, attempt to disassemble, reverse engineer or
decompile the Services; (v) use the third party links to sites without agreeing to their
website terms & conditions; (vi) post links to third party sites or use their logo, company
name, etc. without their prior written permission; (vii) attempt to gain unauthorized access
to the Services or its related systems or network; (viii) use the Services in any manner that
could damage, disable, overburden, impair or harm any server, network, computer system,
resource of Zoho; (ix) use the Services to send or store material containing software viruses,
worms or other harmful computer codes, files, scripts or programs; (x) use the Services in
any manner that interferes with or disrupts the integrity, security or performance of the
Services, its components and the data contained therein; (xi) host, display, upload, modify,
publish, transmit, store, update or share any information that belongs to another person or
entity and to which you do not have any right, including personal or confidential information
of any person or entity with respect to which you do not have consent or permission from
such person or entity; ( xii) violate any applicable local, state, national or international law;
(xiii) use the Services for any form of competitive or benchmarking purposes; and (xiv)
remove or obscure any proprietary or other notices contained in the Services; (xv) use our
Services in any manner that threatens the unity, integrity, defence, security or sovereignty of
India, friendly relations of India with other countries, or public order, or causes incitement to
the commission of any cognisable offence or prevents investigation of any offence or is
insulting other countries; (xvi) create a false identity to mislead any person as to the identity
or origin of any communication; (xvii) use the services for transmitting information that is
patently false and untrue, and is written or published in any form, with the intent to mislead
or harass a person, entity or agency for financial gain or to cause any injury to any person; or
(xviii) use the services in a manner that relates to or encourages any activity prohibited by
law in India.

Spamming and Illegal Activities

You agree to be solely responsible for the contents of your transmissions through the
Services. You agree not to use the Services for illegal purposes or for the transmission of
material that is unlawful, defamatory, insulting, harassing, libelous, invasive of another's
privacy (including bodily privacy), abusive, threatening, harmful, vulgar, pornographic,
paedophilic, harmful to children, obscene, racially or ethnically objectionable, or is
otherwise objectionable, offends religious sentiments, promotes racism, contains viruses or
malicious code, or that which infringes or may infringe intellectual property or other rights
of another. You agree not to use the Services for the transmission of "junk mail", "spam",
"chain letters", “phishing” or unsolicited mass distribution of email. We reserve the right to
terminate your access to the Services if there are reasonable grounds to believe that you
have used the Services for any illegal or unauthorized activity.

Third Party Applications

Zoho Services integrate with many third party applications (hereinafter "Third Party
Application(s)"). Access and use of the Third Party Applications may require acceptance of
terms of service and privacy policies applicable to such Third Party Applications (hereinafter
"Third Party Terms"). You are responsible for reading and understanding the Third Party
Terms before accessing or using any Third Party Application. You acknowledge and agree
that Zoho is not liable for any Third Party Applications. While we will try to provide you with
advance notice, whenever reasonably possible, you acknowledge and agree that Zoho may,
at any time and in our sole discretion, and without any notice to you, suspend, restrict or
disable access to or remove from Zoho Services, any Third Party Application, without any
liability to you, including without limitation for any loss of profits, revenue, data, goodwill or
other intangible losses.

Fees and Payments

The Services are available under subscription plans of various durations. Payments for
subscription plans of duration of less than a year can be made only by Credit Card. Your
subscription will be automatically renewed at the end of each subscription period unless you
downgrade your paid subscription plan to a free plan or inform us that you do not wish to
renew the subscription. At the time of automatic renewal, the subscription fee will be
charged to the Credit Card last used by you. We provide you the option of changing the
details if you would like the payment for the renewal to be made through a different Credit
Card. If you do not wish to renew the subscription, you must inform us at least seven days
prior to the renewal date. If you have not downgraded to a free plan and if you have not
informed us that you do not wish to renew the subscription, you will be presumed to have
authorized Zoho to charge the subscription fee to the Credit Card last used by you. Please
click here to know about our Refund Policy.

From time to time, we may change the price of any Service or charge for use of Services that
are currently available free of charge. Any increase in charges will not apply until the expiry
of your then current billing cycle. You will not be charged for using any Service unless you
have opted for a paid subscription plan.

In the event any tax such as GST, VAT, sales tax or the like is chargeable by Zoho in
accordance with any local, state, provincial or foreign laws with respect to your subscription
to our Services ("Taxes"), Zoho will invoice you for such Taxes. You agree to pay Zoho such
Taxes in addition to the subscription fees. Zoho shall provide you with an invoice in the
format prescribed by the applicable local, state, provincial or foreign laws to help you avail
the applicable input tax credit for the Taxes so paid.

Organization Accounts and Administrators

When you sign up for an account for your organization you may specify one or more
administrators. The administrators will have the right to configure the Services based on
your requirements and manage end users in your organization account. If your organization
account is created and configured on your behalf by a third party, it is likely that such third
party has assumed administrator role for your organization. Make sure that you enter into a
suitable agreement with such third party specifying such party’s roles and restrictions as an
administrator of your organization account.

You are responsible for (i) ensuring confidentiality of your organization account password, (ii)
appointing competent individuals as administrators for managing your organization account,
and (iii) ensuring that all activities that occur in connection with your organization account
comply with this Agreement. You understand that Zoho is not responsible for account
administration and internal management of the Services for you.

You are responsible for taking necessary steps for ensuring that your organization does not
lose control of the administrator accounts. You may specify a process to be followed for
recovering control in the event of such loss of control of the administrator accounts by
sending an email to legal@zohocorp.com, provided that the process is acceptable to Zoho.
In the absence of any specified administrator account recovery process, Zoho may provide
control of an administrator account to an individual providing proof satisfactory to Zoho
demonstrating authorization to act on behalf of the organization. You agree not to hold Zoho
liable for the consequences of any action taken by Zoho in good faith in this regard.

Personal Information and Privacy

Personal information you provide to Zoho through the Service is governed by Zoho Privacy
Policy. Your election to use the Service indicates your acceptance of the terms of the Zoho
Privacy Policy. You are responsible for maintaining confidentiality of your username,
password and other sensitive information. You are responsible for all activities that occur in
your user account and you agree to inform us immediately of any unauthorized use of your
user account by email to accounts@zohocorp.com or by calling us on any of the numbers
listed on https://www.zoho.com/contact.html. We are not responsible for any loss or
damage to you or to any third party incurred as a result of any unauthorized access and/or
use of your user account, or otherwise.

Communications from Zoho

The Service may include certain communications from Zoho, such as service
announcements, administrative messages and newsletters. You understand that these
communications shall be considered part of using the Services. As part of our policy to
provide you total privacy, we also provide you the option of opting out from receiving
newsletters from us. However, you will not be able to opt-out from receiving service
announcements and administrative messages.

Complaints

If we receive a complaint from any person with respect to your activities as part of use of the
Services (other than where the grievance redressal mechanism provided under the head
"Grievance Redressal" applies), we will forward the complaint to the primary email address
of your user account. You must respond to the complainant directly within 10 days of
receiving the complaint forwarded by us and copy Zoho in the communication. If you do not
respond to the complainant within 10 days from the date of our email to you, we may
disclose your name and contact information to the complainant for enabling the
complainant to take legal action against you. You understand that your failure to respond to
the forwarded complaint within the 10 days’ time limit will be construed as your consent to
disclosure of your name and contact information by Zoho to the complainant.

Grievance Redressal

In case of any grievance, the term as defined under Information Technology (Intermediary
Guidelines and Digital Media Ethics Code) Rules 2021, our Grievance Officer, Sreedharan
K.S., can be contacted by sending an email to grc-support@zohocorp.com or by phone at
18004196703.

Inactive User Accounts Policy

We reserve the right to terminate unpaid user accounts that are inactive for a continuous
period of 120 days. In the event of such termination, all data associated with such user
account will be deleted. We will provide you prior notice of such termination and option to
back-up your data. The data deletion policy may be implemented with respect to any or all
of the Services. Each Service will be considered an independent and separate service for the
purpose of calculating the period of inactivity. In other words, activity in one of the Services
is not sufficient to keep your user account in another Service active. In case of accounts with
more than one user, if at least one of the users is active, the account will not be considered
inactive.

Hosting Location

The location of the cloud facility from which you are served depends on the mapping of your
region/country to the available cloud facilities at the time of your sign-up. We may migrate
your account or require you to migrate your account to a different cloud facility in the event
of any updates to the region/country to cloud facility mapping at any point of time. You must
not mask your internet protocol (IP) address at the time of sign-up since your region/country
is determined base on your IP address. If, at any time, your actual region/country is found to
be different from the region/country in our records, Zoho may take appropriate action such
as migrate your account or require you to migrate your account to the cloud facility
corresponding to your region/country, or close your account and deny the Service to you. If
you are served from a cloud facility outside your region/country and a Zoho group entity has
an office in your region/country, apart from storing the data in the cloud facility assigned to
you, we may store a local copy of the data in your region/country.

Data Ownership
We respect your right to ownership of content created or stored by you. You own the
content created or stored by you. Unless specifically permitted by you, your use of the
Services does not grant Zoho the license to use, reproduce, adapt, modify, publish or
distribute the content created by you or stored in your user account for Zoho’s commercial,
marketing or any similar purpose. But you grant Zoho permission to access, copy, distribute,
store, transmit, reformat, publicly display and publicly perform the content of your user
account solely as required for the purpose of providing the Services to you.

User Generated Content

You may transmit or publish content created by you using any of the Services or otherwise.
However, you shall be solely responsible for such content and the consequences of its
transmission or publication. If you are a publisher of news and current affairs content as
defined under Information Technology (Intermediary Guidelines and Digital Media Ethics
Code) Rules 2021, you shall furnish details to the Ministry of Information and Broadcasting
as required by rule 18. Any content made public will be publicly accessible through the
internet and may be crawled and indexed by search engines. You are responsible for
ensuring that you do not accidentally make any private content publicly available. Any
content that you may receive from other users of the Services, is provided to you AS IS for
your information and personal use only and you agree not to use, copy, reproduce,
distribute, transmit, broadcast, display, sell, license or otherwise exploit such content for any
purpose, without the express written consent of the person who owns the rights to such
content. In the course of using any of the Services, if you come across any content with
copyright notice(s) or any copy protection feature(s), you agree not to remove such
copyright notice(s) or disable such copy protection feature(s) as the case may be. By making
any copyrighted/copyrightable content available on any of the Services you affirm that you
have the consent, authorization or permission, as the case may be from every person who
may claim any rights in such content to make such content available in such manner. Further,
by making any content available in the manner aforementioned, you expressly agree that
Zoho will have the right to block access to or remove such content made available by you if
Zoho receives complaints concerning any illegality or infringement of third party rights in
such content. By using any of the Services and transmitting or publishing any content using
such Service, you expressly consent to determination of questions of illegality or
infringement of third party rights in such content by the agent designated by Zoho for this
purpose.

For procedure relating to complaints of illegality or infringement of third party rights in

content transmitted or published using the Services, click here.

Sample files and Applications

Zoho may provide sample files and applications for the purpose of demonstrating the
possibility of using the Services effectively for specific purposes. The information contained
in any such sample files and applications consists of random data. Zoho makes no warranty,
either express or implied, as to the accuracy, usefulness, completeness or reliability of the
information or the sample files and applications.

Trademark

Zoho, Zoho logo, the names of individual Services and their logos are trademarks of Zoho
Corporation Private Limited. You agree not to display or use, in any manner, the Zoho
trademarks, without Zoho’s prior permission.

Disclaimer of Warranties

YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE USE OF THE SERVICES IS AT YOUR SOLE
RISK. THE SERVICES ARE PROVIDED ON AN AS-IS-AND-AS-AVAILABLE BASIS. ZOHO EXPRESSLY
DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. ZOHO MAKES NO WARRANTY THAT THE SERVICES WILL BE
UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE. USE OF ANY MATERIAL DOWNLOADED
OR OBTAINED THROUGH THE USE OF THE SERVICES SHALL BE AT YOUR OWN DISCRETION
AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER
SYSTEM, MOBILE TELEPHONE, WIRELESS DEVICE OR DATA THAT RESULTS FROM THE USE OF
THE SERVICES OR THE DOWNLOAD OF ANY SUCH MATERIAL. NO ADVICE OR INFORMATION,
WHETHER WRITTEN OR ORAL, OBTAINED BY YOU FROM ZOHO, ITS EMPLOYEES OR
REPRESENTATIVES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE
AGREEMENT.

Limitation of Liability

YOU AGREE THAT ZOHO SHALL, IN NO EVENT, BE LIABLE FOR ANY CONSEQUENTIAL,
INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR OTHER LOSS OR DAMAGE WHATSOEVER OR
FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, COMPUTER FAILURE, LOSS OF
BUSINESS INFORMATION, OR OTHER LOSS ARISING OUT OF OR CAUSED BY YOUR USE OF OR
INABILITY TO USE THE SERVICE, EVEN IF ZOHO HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGE. IN NO EVENT SHALL ZOHO’S ENTIRE LIABILITY TO YOU IN RESPECT OF ANY
SERVICE, WHETHER DIRECT OR INDIRECT, EXCEED FIFTY THOUSAND RUPEES (₹ 50,000)
OR THE FEES PAID BY YOU DURING THE TWELVE (12) MONTHS PRIOR TO THE FIRST EVENT
GIVING RISE TO SUCH LIABILITY, WHICHEVER IS HIGHER.

Indemnification

You agree to indemnify and hold harmless Zoho, its officers, directors, employees, suppliers,
and affiliates, from and against any losses, damages, fines and expenses (including attorney's
fees and costs) arising out of or relating to any claims that you have used the Services in
violation of another party's rights, in violation of any law, in violations of any provisions of
the Agreement , or any other claim related to your use of the Services, except where such
use is authorized by Zoho.
Governing law and Jurisdiction

Any controversy or claim arising out of or relating to the Terms shall be settled and
adjudicated exclusively by the courts of Chennai in accordance with the laws of India
without regard to conflict of law principles.

Suspension and Termination

We may suspend your user account or temporarily disable access to whole or part of any
Service in the event of any suspected illegal activity, extended periods of inactivity or
requests by law enforcement or other government agencies. Objections to suspension or
disabling of user accounts should be made to legal@zohocorp.com within thirty days of
being notified about the suspension. We may terminate a suspended or disabled user
account after thirty days. We will also terminate your user account on your request.

In addition, we reserve the right to terminate your user account and deny the Services upon
reasonable belief that you have violated the Agreement and to terminate your access to any
Beta Service in case of unexpected technical issues or discontinuation of the Beta Service.
You have the right to terminate your user account if Zoho breaches its obligations under this
Agreement and in such event, you will be entitled to prorated refund of any prepaid fees.
Termination of user account will include denial of access to all Services, deletion of
information in your user account such as your email address and password and deletion of
all data in your user account.

Modification of Terms of Service

We may modify this Agreement upon notice to you at any time through a service
announcement or by sending email to your primary email address. If we make significant
changes to the Agreement that affect your rights, you will be provided with at least 30 days
advance notice of the changes by email to your primary email address. You may terminate
your use of the Services by providing Zoho notice by email within 30 days of being notified
of the availability of the modified Agreement if the Agreement is modified in a manner that
substantially affects your rights in connection with use of the Services. In the event of such
termination, you will be entitled to prorated refund of the unused portion of any prepaid
fees. Your continued use of the Service after the effective date of any change to the
Agreement will be deemed to be your agreement to the modified Agreement.