Methods and skills

Non Verbal Communication

Nonverbal communication refers to the
ways in which people communicate without
using words.
Body Language: is how you communicate without using
words, just by moving your body.
It's like your body is talking!
Here's what it means:
• It's about movement: It includes things like:
• How you stand (your posture)
• How you move your hands (gestures)
• How you move your legs and feet
• Your facial expressions (though sometimes that's separated)
It shows feelings: Your body language can show if you're happy, sad, nervous, or angry.
It sends messages: Even if you don't say anything, your body can tell people what
you're thinking or feeling.

 Examples:

• Crossing your arms might mean you're closed off or defensive.

• Smiling usually means you're happy.
• Looking down might mean you're shy or sad.
• Good posture can mean you are confident.

So, body language is all the ways your body talks without using words.
Body language is how you talk with your body, not words. Like:
• Moving your hands: Waving hello, pointing.
• How you stand: Straight means strong, slouching means tired.
• Your face: Smiles, frowns. It shows how you feel!
Graphic Language:
Pictures and "bike." It's like showing someone what you mean,
Drawings not just telling them.
These help
people
Symbols
understand Charts and Graphs
things These make numbers and information easier to see.
better. A Imagine showing a chart of how many people like
picture of a apples vs. oranges. It's quicker to understand than
bike is reading a long list of numbers.
easier to
understand
than just
saying
These are like shortcuts. A stop sign is a symbol that everyone knows.
They communicate a message very quickly.
 Why is it important?
Easier to understand: Pictures and charts make things clearer.

• More interesting: Visuals grab our attention.

• Helps everyone: Even if people speak different languages, they can

often understand pictures.

• Quick communication: Sometimes a picture is worth a thousand

words.

 So, graphic language is just using visuals to make communication

easier and better
Graphic language : is using visuals like pictures, charts, and
symbols to communicate more effectively. It simplifies
complex information, makes things easier to understand,
and helps people grasp ideas quickly. By showing instead
of just telling, it bridges language barriers and makes
communication, it's about using visual tools to enhance
clarity and understanding.

1. Importance of Effective Communication:

 Effective communication is essential in daily life and work. It helps
clarify ideas and avoid misunderstandings. In the workplace, it
enhances collaboration and productivity. Within relationships, it
builds trust.
 2. Elements of
Effective Communication :

•Sender: The person who sends

the message.
•Message: The information
being communicated.
•Medium: The method of
communication (e.g., verbal, 2. Elements of Effective
written). Communication (continued):
•Receiver: The person who
receives the message.
•Feedback: The response to
ensure understanding.
•Noise: Any interference that
disrupts communication.
3. Tips for Improving
Effective Communication:

•Listen actively and focus.

•Be clear and simple. 3. Tips for Improving Effective

Communication (continued):
•Ask questions to confirm
understanding. •Pay attention to body language and tone of
voice.

•Use positive language and stay open -

minde d.
4. Barriers to Effective
Communication:

•Language or cultural
differences.
•Personal emotions.
•Physical barriers like noise.
5. The Role of Technology
in Communication:

• Technology has made

communication easier, but
sometimes it can lead to
misunderstandings due to the
lack of non-verbal cues.
 6. Technology has made

• communication easier, but sometimes it can lead to misunderstandings due

to the lack of non-verbal cues.

6. Effective Communication in
Leadership:

• Leaders need strong communication skills to clarify vision, solve problems,

and build trust within their team
The Importance of Effective Communication
Improves
1 Relationships Helps build strong relationships in
both work and personal life

Prevents
2 Ensures clear message
eates a positive work environment and teamworkMisunderstandings
delivery, reducing confusion.

Enhances Trust and

Creates a positive work
3 Cooperation
environment and teamwork.
 Elements of Effective Communication
1. Sender: The person delivering the message.

2. Message: The content being communicated.

3. Channel: The medium used (spoken words, email, body language, etc.).

4. Receiver: The person interpreting the message .

5. Feedback: The response from the receiver, indicating whether the message was
understood.
Tips to Improve Effective Communication
3. Use Appropriate 5. Control Tone and
1. Active Listening: Body Language: Style:
Focus on the speaker and Facial expressions and Adjust your tone to match
understand their perspective gestures help convey the situation for better
before responding. meaning. message delivery.

2. Clarity and
Conciseness: 4. Engage and
Respond:
Keep your message simple
Ask questions and show
and direct.
interest in the conversation.
Types of Communication

Verbal
Spoken communication, whether face-to-face or over the phone.

Visual
Images, graphs, and presentations.

Non-Verbal Written
Body language, facial Emails, messages, and expressions, and reports. voice
tone.
The Role of Emotional Intelligence

Understanding Emotions Managing Emotions Empathy Building Relationships

Helps you interact appropriately. Prevents impulsive or emotional Allows you to see things from Helps resolve conflicts and
responses. others' perspectives. foster positive connections.
Examples of Effective vs. Ineffective

Communication

Effective Communication:
A manager clearly explains a new task to the
team and asks for questions.

Ineffective Communication:
Someone sends a vague message to a colleague
without enough details, leading to confusion.
Language and communication skills
Definition:
Language and communication skills are the abilities that help people share information, ideas, and
feelings effectively, whether through
speaking, writing, or nonverbal cues Language Skills: These
include the ability to
understand and use spoken
and written language. They Communication
involve: Skills: These are the
abilities that help people
• Listening
interact effectively with
• Reading
others. They involve:
• Speaking
• Writing • Verbal Communication
• Non-Verbal Communication
• Empathy\
• Persuasion
 The most important
communication language skills
1) Enhancing understanding and clarity
• Clear communication ensures the accurate transmission of ideas
and instructions, reducing misunderstandings or conflicts

2) Improving social and professional relationships

• It builds trust, teamwork, and cooperation in personal life

3) Success in professional life

• Good communication is important for job interviews. It helps you
talk, convince, and share ideas with confidence

4) Developing leadership and persuasion skills

• Persuasive communication helps influence opinions, motivate
teams, and drive change.
5) Problem-solving and Decision-making
• Good communication helps understand situations, discuss solutions, and make smart decisions.

6) Enhancing learning and Teaching skills

• Good communication helps improve understanding and knowledge sharing. It is essential for teachers
and students to exchange ideas and learn effectively.

7) Adapting to different cultures and environments

• Language and communication skills help understand different perspectives and adapt to different
cultural environments.

8) Problem-solving and Decision-making

• Good communication helps understand situations, discuss solutions, and make smart decisions

9) Improving quality of life

• It helps you grow, succeed at work, and live a better life.
Types of language and communication skills

1 • Verbal communication means using spoken words to

share .Verbal communication ideas and

information. It includes talking, speeches, presentations, and
phone calls.

2. Non -verbal communication

• Non-verbal communication is sending messages without
speaking. It includes face expressions, body movements,
hand signs, and eye contact.
 3. Written communication
• Written communication is sharing information with writing. It includes emails, messages, letters, and
reports.

4. Visual communication
• Visual communication is sharing information using images, symbols, or graphics. It includes pictures,
charts, signs, and presentations.

5. Listening skill
• Listening skills mean understanding and focusing on what others say. It helps in better communication
and fewer misunderstanding.
Strategies for Development
• Regular Reading: Read books,
articles, and magazines to expand
vocabulary and improve
language Learn Body Language:
comprehension. Observe body language
• Consistent Writing : and improve the use of
Write journals, articles, gestures and facial
or emails to enhance expressions.
writing skills.
• Engage in
Conversations: Talk with
others regularly to Seek Feedback: Ask others
improve speaking and for feedback on your
listening skills. communication skills and
identify strengths and
weaknesses