Communication
skills
Communication
Skills
Index
Emotional
intelligence
CV
Definition
Communication Types
Skills
Managerial
Compare between Managerial
communication skills
Communication
Skills
Communication skills are essential in
both personal and professional life.
They include the ability to express ideas
clearly, listen actively, and connect
effectively with others.
Here are the key components:
Verbal Communication
1 •Speak clearly and confidently.
•Use body language.
Types 2 Non-Verbal Communication
•good eye contact.
Written Communication
3 •Use proper grammar & punctuations.
Active Listening
4 •Focus on the speaker
Types 5
Emotional Intelligence
•manage your emotions.
Public Speaking
6 •Practice before speaking to
audience.
•Organize your thoughts logically.
Definition
Communication management skills focus
on managing the way a company
communicates with each other. By
planning, implementing, monitoring and
Managerial
reviewing communications more
effectively.
With communication
Communication skills
•Communication skills
Skills are broad and apply to all aspects of life.
•Managerial communication
is a specialized form of communication that
focuses on leadership, team coordination,
and business success.
Emotional
Intelligence
Emotional intelligence is the ability to recognize,
understand, manage, and influence emotions—
both in yourself and in others. It plays a key role in
personal relationships, leadership, and workplace
success.
Self-awareness
Understanding your strengths and
weaknesses.
Self-Regulation
Types
5 Key Components of Emotional
Intelligence
(Daniel Goleman’s Model)
Motivation
Empathy
Types
Understanding others' emotions and
perspectives.
Social Skills
Communicating effectively and managing
relationships.
Helps in
leadership & teamwork
Important
Improves decision-making
Enhances stress management
Increases self-
Why Emotional Intelligence Matters
confidence &
Builds stronger resilience
relationships
- He has sensory sensitivities, making certain sounds and
stimuli overwhelming for him.
Case Study
- He struggles to express his emotions, leading to
misunderstandings and anxiety episodes. Intervention:
Applying Emotional Intelligence in Communication To
improve communication with Malak, Mariam implemented
Emotional Intelligence (EI) strategies:
•The Role of Emotional Intelligence in
Communicating with Individuals with Autism - 1. Self-Awareness- She became more attuned to her
Background Mariam is a teacher at an emotions and reactions, ensuring a calm and
elementary school, working with children understanding approach.
diagnosed with Autism Spectrum Disorder
(ASD).One of her students, Ahmed , is 8 - 2. Self-Regulation- She used a calm tone and reassuring
years old and struggles with verbal body language to avoid escalating difficult situations
communication and social interaction. He - .
often feels frustrated when he cannot express - 3. Empathy- She made an effort to understand Malak
his needs, leading to emotional out bursts. perspective, recognizing that his behavior was often a
The Challenge- form of self-expression rather than defiance
•Ahmed finds it difficult to understand non-
verbal communication (such as facial
expressions and tone of voice
Case Study Results
Ahmed started engaging more comfortably with his
teacher and classmates.- His emotional outbursts
decreased, as he found better ways to express his
emotions.- He built a stronger sense of trust and security,
improving his learning experience.
.4. Active Listening- She focused on non-verbal Key Takeaways
cues, such as gestures and facial expressions, Emotional Intelligence enhances communication with
to better understand his emotions. individuals with autism by promoting patience, empathy,
and adapted communication methods.- Active listening
5. Adapted Communication Strategies- She involves more than words-it requires attention to non-
introduced visual aids and communication cards verbal signals.- Self-awareness and emotional regulation
to help him express his needs.- She simplified are crucial when working with individuals with special
verbal communication by using clear and needs.
concise sentences.
Curriculum Vitae
(CV)
is a detailed document that highlights your
education, work experience, skills, and
achievements. It is used when applying for
jobs, internships, or academic opportunities.
CV Points Work Experience
List of previous jobs with
responsibilities and achievements.
Personal Info Education
Name, contact details, and Academic qualifications and
professional title institutions attended.
Professional Skills
Summary
A brief statement about your Relevant technical and soft skills.
experience and skills.
Certifications&
Training
Any additional qualifications or
courses
CV Projects&
Achievements
Points
Important contributions in
previous roles.
References
Contact details of previous
employers or mentors
(optional).
