CUSTOMER SATISFACTION
QUESTIONNARIE
1. How do you come to know about VARUN MOTORS
a) Electronic media b) Print media
c) Roadshows d) Others
2. Since how many months have you been using this
a) 0-6 months b) 6-12 months
c) 1-2 years d) More than 2 years
3. what is the reason for choosing the server
a) Less price b) Quality service
c) Brand image
4. why do you prefer their services
a) Convenience b) Economical
c) Security d) Features
5. Are you satisfied with the quality of service being provided
a) Yes b) No
c) To some extent d) Can’t say
6.How do you feel about the pricing of VARUN Services as
compared with others
a) Expensive b) Competitive c) Can’t say
7. Do you recommend service to your friends, colleagues
&family
a) Yes b) No
8. Along with the service is OK or you want any change
a) Yes, we want change b) No, it is ok.
9. Why do you choose Varun motors
a) Brand reputation b) Good offers/discount
c) Online reviews d) Location convenience
e) Others
10. How was your experienced with the sales process
a) Very satisfied b) Satisfied
c) Natural d) dissatisfied e) very dissatisfied
11. Was the vehicle delivered on time
a) Yes b) No
c) Slight delay d) Not applicable
12. How would you rate the quality of servicing
a) Excellent b) Good
c) Average d) Poor e) Very poor
13. How would you rate the behavior of the sales staff
a) Excellent b) Good
c) Average d) Poor e) Very poor
14. Was the vehicle deliver on time
a) Yes b) No
c) Slight delay d) Not applicable
15. Are spare parts & accessories readily available
a) Always available b) Some times available
c) Rarely available d) Not sure
16. How responsive in the customer support
a) Very quickly b) Timely
c) Delayed d) Unresponsive
17. Do you recomended Varun motors to others
a) Definitely b) Maybe
c) Not sure d) No
18. What do you like most about Varun motors
a) Friendly staff b) Good offers
c) Promote service d) Convenient location
19. Which vehicle do you purchase from Varun motors
a) Alto b) Swift
c) Baleno d) Brezza e) Others
20. How would you rate the overall value for money of your
vehicle purchase from Varun motors
a) Excellent value b) Good value
c) Average value d) Poor value
21. How do you rate the behavior of the sales staff
a) Excellent b) Good
22. Was the product information provided clearly by the
salesperson
a) Yes, very clear b) Somewhat clear
c) Not clear
23. How long did the booking and delivery process take
a) Less than 1 week b)1-2 weeks
c)More than 2 weeks d) More than a month
24. Did you receive timely communication regarding your
booking or service updates
a) Always b) Often
c) Rarely d) Never
25. Is the customer care number/email responsive
a) Yes b) No
c) Not sure
26. How do you perceive the brand image of Varun motors
a) Very Positive b) Positive
c) Neutral d) Negative
27. Is Varun motors is yours first choice for automotive needs
a) Yes b) No
c) One of the option
28. Have you had any negative experience about Varun motors
a) No b) yes, minor
c) Yes, major d) Prefer not to say
29. What would you most like Varun motors to improve
a) Service quality b) Customer communication
c) Price transparency d) Staff behavior
30. Overall, how would you rate your satisfaction with Varun
motors
a) Excellent b) Good
c) Average d) Poor
