Durga Sai Phone: (123) 456-7890

Sr QA Automation Engineer Email: abcd@gmail.com

SUMMARY
I am a QA Automation Engineer with 10+ years of hands-on experience in automation testing
using Selenium WebDriver, Python, Java, SQL, Postman, Jenkins, and TestNG, specializing in
end-to-end (E2E), integration, and UAT testing across healthcare, government, insurance,
and automotive platforms. I currently lead automation and UAT testing for public-sector and
healthcare clients, ensuring E2E data accuracy, API reliability, and UI stability. I leverage
tools such as Azure Boards, JIRA, GitLab CI/CD, Salesforce, and JMeter to deliver scalable,
audit-ready test frameworks that support Agile delivery, continuous testing, and high-quality
software releases.
 Design E2E automation frameworks using Selenium WebDriver with Python and Java,
ensuring robust regression and smoke test coverage across critical business modules.
 I execute backend validations using SQL Server, Oracle, and Teradata to ensure
accuracy of healthcare, insurance, and automotive workflows.
 I integrate test automation into Jenkins and GitLab CI pipelines to support continuous
testing and quick feedback on deployments.
 Perform API and E2E testing using Postman and Newman CLI, validating
authentication, data integrity, and business workflows in RESTful services.
 I utilize tools like JIRA, qTest, and Azure Boards to manage test cases, defect
lifecycles, and sprint progress for Agile teams.
 Built modular automation scripts for Salesforce applications using Selenium, XPath,
and TestNG to validate workflows in Service and Experience Clouds.
 Created and maintained Python-based frameworks for data-driven testing of provider
and policy management systems.
 Led integration and E2E UAT testing for vehicle telematics platforms by simulating
CAN bus data and validating OTA update flows.
 Conducted manual and automated testing for infotainment systems, ensuring cross-
resolution and platform compatibility.
 Executed Gherkin-style BDD scripts in Cucumber and collaborated with product
owners to align acceptance criteria and test coverage.
 Used SQL queries to validate insurance claim processing and ensure data sync
between UI and backend databases.
 Built reusable E2E test datasets and performed functional testing for Salesforce
Lightning and Service Console integrations.
 Developed XML/JSON data parsers using Python and Perl for API request/response
validations and data load automation.
 Integrated Playwright with TypeScript and CI pipelines to conduct cross-browser
automation for healthcare web portals.
 Validated AWS and Azure-based modules for cloud readiness, including voice
integrations, service requests, and real-time call transcription.
 Implemented load and performance testing scenarios using JMeter and monitored SLA
adherence for API-heavy components.
 Mentored junior QA testers on automation script writing, CI/CD troubleshooting, and
UAT planning methodologies.

TECHNIAL SKILLS
 Programming Languages: Python, Java, JavaScript, TypeScript, VBScript, Perl
 Automation Tools: Selenium WebDriver, Playwright, TestComplete, Cucumber,
Jenkins
 API & Web Services: Postman, Newman, Swagger, RESTful APIs, JSON, XML
 Databases: SQL Server, Oracle, Teradata, ODBC
 Cloud Platforms: AWS, Azure, GCP
 CI/CD Tools: Jenkins, GitLab CI, Azure DevOps
 Test Management: JIRA, qTest, Azure Boards, TestRail
 Performance Testing: Apache JMeter, LoadRunner
  Frameworks: Data-driven, Page Object Model (POM), BDD with Gherkin
 Others: Git, Salesforce (Lightning, Service Cloud, Experience Cloud), Salesforce Data
Loader, CAN Bus Testing

EDUCATION
 Bachelors in Computer Science,

WORK EXPERIENCE

County of SanBernardio (Gov project) Jan

2025– Present
Sr QA Automation Engineer
Gov QA Automation Suite: I lead end-to-end automation and quality engineering efforts across 12
mission-critical subsystems spanning desktop and web platforms for a government-wide digital
infrastructure. Each build release undergoes comprehensive E2E and integration testing to validate
data workflows, API interactions, UI consistency, and backend synchronization. I engineer automation
using TestComplete (JavaScript, VBScript, Python) and integrate SQL Server validations, Jenkins
CI/CD, and Azure Boards for seamless test traceability and execution. UAT strategy, cross-team
collaboration, and Agile ceremonies further ensure every release meets business-critical quality
standards.
 Design and execute E2E and integration test suites for each build release, validating cross-
platform workflows, system interoperability, and backend consistency across 12 subsystems.
 Define Agile-based QA strategies for E2E validation, ensuring continuous testing in evolving
environments, reducing defect leakage.
 Defined SDLC-based QA strategies using Agile-Scrum to streamline test case planning,
reducing defect leakage in cross-platform modules like Visual Basic UI and Salesforce
Lightning.
 Developed and maintained automated test scripts, covering end-to-end (E2E) and integration
testing for multiple subsystems, significantly improving test coverage and
accelerating release cycles.
 Architected modular test automation frameworks in TestComplete using Python, enhancing
coverage for regression and smoke test cycles across government web services.
 Designed layered QA architecture with JavaScript and VBScript scripting for maintaining
separate data, logic, and result layers for cross-platform test executions.
 Developed Python-based test middleware utilities to support reusable data validators and
dynamic JSON/XML comparison for RESTful API test automation.
 Applied ORM-style data abstraction using custom Python wrappers for SQL Server backend
validation, ensuring low-coupling across test scripts and improving reusability.
 Maintain traceability between build features, test cases, and defects using Azure Boards,
enabling real-time visibility into E2E test status.
 Validated backend data consistency with SQL Server Management Studio and ODBC test
scripts for all 12 subsystems, ensuring relational integrity across databases.
 Integrated test automation with Salesforce’s REST APIs and Apex triggers to validate
workflow-level and object-level functionality post-deployment.
 Built automation repositories using GitLab with CI/CD triggers connected to Jenkins for nightly
regression runs, increasing feedback cycles for rapid bug resolution.
 Leveraged Azure Boards for end-to-end test lifecycle tracking, including backlog item linkage,
test run analytics, and real-time defect logging.
 Extend test automation for Angular and React components via Cypress and Selenium
WebDriver, ensuring UI flows are covered in full-system E2E testing.
 Containerized regression suites in Docker for consistent test environments and utilized
Kubernetes namespaces to parallelize automation test execution in GCP pods.
 Conducted UAT readiness reviews and mapped test scope using Microsoft Visio, Excel macros,
and Jira traceability matrices to guarantee subsystem-wide test coverage.
 Deployed automation scripts via Jenkins pipelines with environment toggles for QA, UAT, and
pre-prod stages, ensuring reliable builds and consistent validation.
 Used Cypress and Selenium WebDriver to extend test coverage on Angular and React modules
integrated into the larger government portal.
 Performed Postman-based API testing for microservices, validating authentication flows,
payload integrity, and response mapping through Swagger definitions.
 Managed test scenarios in TestRail, linking them with Azure Boards for traceability, coverage,
and seamless reporting to QA leadership.
  Authored PyTest test classes and fixtures for critical integration flows and configured Allure
reports for daily automation status dissemination.
 Implemented SonarQube quality gates in GitLab pipelines to maintain test framework hygiene
and detect code smells in automation logic.
 Delivered JMeter performance tests on authentication, file upload, and CRM modules to
measure response times under load with real-time Grafana dashboards.
 Led defect triage meetings with developers, BAs, and product owners using RCA
documentation, driving resolution of high-priority issues before UAT signoff.
 Participated in Agile ceremonies with business units and SMEs to plan test activities, scope
releases, and gather production usage scenarios for UAT simulation.
 Guided UAT participants with Excel-based traceability templates and video walkthroughs to
ensure accurate validation of government workflow systems.
 Mentored 3 junior QA engineers on TestComplete framework setup, GitLab branching strategy,
Jenkins integration, and SQL test scripting standards.
Environments: TestComplete 15, JavaScript, VBScript, Python 3.10, SQL Server 2019, SSMS, GitLab,
Jenkins, Azure Boards, Salesforce Lightning, Postman, Cypress, Selenium, PyTest, Docker, Kubernetes
(GCP), Swagger, JMeter, SonarQube, Agile-Scrum

BCBS Health care (E2E) May 2023

– Dec 2024
Sr Automation Test Engineer
Provider Data QA Hub: I executed robust E2E testing strategies across provider data systems,
covering ingestion, validation, API flows, UI, and cloud integrations. I designed automation
frameworks using Selenium WebDriver, Python, JavaScript, and Playwright, integrated CI/CD via
Jenkins and GitLab CI, and maintained test artifacts in JIRA and qTest. I validated Salesforce modules
including Service Cloud Voice and Data Cloud, ensured HIPAA compliance, and managed data
validations with SQL Server and Teradata while delivering audit-ready systems.
 Engineered end-to-end (E2E) test strategies in Agile SDLC for provider data pipelines,
ensuring coverage for ingestion, transformation, UI flows, and regulatory compliance in the
healthcare ecosystem.
 Developed full E2E test strategies covering provider data ingestion, transformation, UI
workflows, API orchestration, and downstream integrations for every build release.
 Automated cross-platform E2E tests using Selenium WebDriver, Python, and Java to validate
Salesforce modules like Service Cloud Voice and Data Cloud workflows.
 Integrated middleware test validations using Postman and JavaScript to test RESTful APIs
between AgentForce, Experience Cloud, and downstream systems.
 Developed a robust Python-based ORM test framework to manage dynamic validations across
Teradata and SQL Server layers supporting provider master data systems.
 Wrote Gherkin-based BDD test cases with Cucumber integrated with qTest, enabling business-
readable validation of claims and enrollment modules.
 Validated backend database syncs using SQL and ODBC connections between staging and prod
environments across provider lifecycle management.
 Collaborated with cloud teams to ensure test compatibility with AWS-hosted Salesforce
services and Azure-based provider search APIs.
 Automated regression suites for Salesforce using Selenium, XPath, TestNG, and JavaScript for
business-critical workflows like referral, onboarding, and claim lookup.
 Integrated CI/CD workflows using Jenkins and GitLab to trigger test executions on
environment changes and nightly builds.
 Implemented and maintained test cases in qTest, mapped to JIRA epics and user stories,
providing full traceability and real-time defect tracking.
 Designed a data-driven test automation suite in Python for validating policy workflows and
eligibility validation across multiple application layers.
 Configured Playwright for browser automation with TypeScript and CI tools to validate cross-
browser compatibility in Experience Cloud UI.
 Verified Amazon Connect integration with Salesforce Service Console to test transcription
services, call logging, and disposition capture in Service Cloud Voice.
 Conducted deep Salesforce sandbox testing using change sets, ensuring proper deployment
readiness and environment consistency before UAT cutover.
 Managed UAT for business-critical data flows, logging test results, tracking signoffs, and
preparing HIPAA-compliant audit artifacts.
 Authored JavaScript-driven automation scripts with external data sources like JSON and CSV
for reusable test execution across environments.
 Created custom test harnesses for testing Salesforce Lightning components and LWC updates
during release cycles.
  Executed load testing scenarios with JMeter for call center and provider services to ensure
SLA adherence under peak traffic.
 Built web-based Python applications with API endpoints and backend views for test report
visualization and audit traceability.
 Developed XML and JSON data parsing logic in Python and Perl for real-time database loads
and validation scripting.
 Integrated NUnit-based C# unit tests with Selenium to validate .NET components within
provider portal subsystems.
 Mentored QA engineers in test framework creation, defect triage protocols, Playwright
integration, and HIPAA-aware testing approaches.
Environments: Selenium WebDriver, TestNG, JIRA, qTest, Jenkins, GitLab CI, Playwright, Python,
Java, JavaScript, TypeScript, Salesforce (Data Cloud, Service Cloud Voice, Experience Cloud), AWS,
Azure, SQL Server, Teradata, Postman, JMeter, Gherkin, Cucumber, NUnit, MSUnit, JSON, XML,
ODBC, Salesforce Data Loader, Agile-Scrum.

Guide one Insurance Mar 2021 – May

2023
QA Manual/Automation Engineer
Insurance QA Framework: I developed and executed detailed test strategies for web and backend
insurance applications. I managed functional, regression, and integration testing across underwriting,
claims, and policy modules. I designed automation frameworks using Selenium, Java, and TestNG,
created test plans in JIRA, and performed API validation with Postman. My responsibilities included
test case creation, data validation via SQL, collaboration with BAs and developers, and integrating
automated test suites into Jenkins pipelines for continuous testing and faster delivery cycles.
 Defined QA scope and planning during Agile SDLC to test end-to-end insurance workflows
including quote generation, underwriting, and claim adjudication.
 Developed automation frameworks in Selenium WebDriver with Java and TestNG to reduce
manual effort across smoke, sanity, and regression suites.
 Created modular architecture for test scripts by decoupling locators, logic, and test data for
reuse across policy, billing, and claim subsystems.
 Conducted middleware validation using Postman to test RESTful APIs between customer
portals and policy management backend services.
 Performed database validations using SQL scripts on Oracle and SQL Server to ensure backend
consistency during policy updates and renewals.
 Collaborated with business analysts to convert business rules into executable test cases for
various insurance policy types.
 Created test plans, test scenarios, and test cases for both manual and automated testing based
on user stories in JIRA.
 Integrated automation scripts with Jenkins for nightly build verification, tracking test results
with HTML and Extent Reports.
 Validated third-party integration points like payment gateways, credit scoring services, and
address validation APIs.
 Managed test data strategy using reusable datasets and parameterization to simulate real-
world insurance transactions.
 Documented test cycles, tracked bugs using JIRA, and ensured timely defect resolution through
RCA collaboration with developers.
 Conducted smoke and sanity testing post-deployment to validate core insurance functionalities
before UAT release.
 Maintained automation script repository in Git and followed version control best practices to
ensure collaboration and rollback capability.
 Performed cross-browser testing using Selenium Grid to validate compatibility with Chrome,
Firefox, and Edge browsers.
 Supported UAT efforts by preparing demo data, test coverage reports, and guiding business
users through validation steps.
 Wrote XML/JSON validation scripts in Java to validate policy document generation and
transmission.
 Conducted performance validation of web modules using Apache JMeter to measure SLA
compliance under load.
 Designed and executed functional regression for endorsement workflows and cancellation rules
using reusable automation scripts.
 Performed API security and authorization testing using Postman and automated test assertions
with Newman CLI.
 Engaged in sprint planning and daily stand-ups to update test progress and refine QA
priorities.
  Utilized BDD approach with Gherkin syntax in Cucumber to write readable test cases for
product owners and developers.
 Mentored junior testers on Selenium framework usage, test script debugging, and defect
tracking methodologies.
Environments: Selenium WebDriver, Java, TestNG, Postman, SQL Server, Oracle DB, JIRA, Jenkins,
Git, JSON, XML, Apache JMeter, Cucumber, Gherkin, Newman, RESTful APIs, Agile-Scrum.

Mazda (Automotive) Apr 2018

– Mar 2021
QA Automation Tester
Automotive QA Automation Suite: Focused on validating enterprise-grade automotive software
platforms, including vehicle telematics, infotainment systems, warranty claims, and dealer service
applications. I built and enhanced automation frameworks using Selenium WebDriver and Python,
executed integration testing across CAN bus data flows and REST APIs, and collaborated with cross-
functional teams to validate UI/UX components and backend logic. I also managed Jenkins-based
CI/CD pipelines, validated SQL-based reports, and supported agile sprints with comprehensive test
strategies across modules.
 Planned SDLC-aligned QA test strategies to validate telematics control unit (TCU) software,
infotainment interfaces, and diagnostic dashboards.
 Developed Selenium WebDriver automation scripts in Python for regression and smoke test
suites across dealer portal and mobile apps.
 Designed hybrid automation frameworks integrating Page Object Model (POM) and data-driven
testing principles for high maintainability.
 Validated vehicle-to-cloud middleware APIs using Postman and Python, ensuring accurate VIN
telemetry and diagnostic record transmission.
 Executed SQL Server-based backend validations for service scheduling, warranty management,
and parts ordering systems.
 Integrated Jenkins pipelines with automation scripts for continuous execution and reporting of
vehicle platform builds.
 Performed CAN bus data validation for real-time telematics and in-vehicle communications,
simulating control inputs for test scenarios.
 Collaborated with UX designers to validate UI behavior and responsiveness across
infotainment screens, mobile dashboards, and dealer portals.
 Created detailed test cases in JIRA and tracked issue life cycles with clear defect reports and
reproducibility steps.
 Used Git for version control of automation codebase, implementing branching and pull request
workflows.
 Conducted REST API testing using Postman and Newman to validate diagnostics, warranty
eligibility, and OTA update logic.
 Maintained reusable test data frameworks for VIN generation, claim simulation, and diagnostic
testing using Python scripts.
 Conducted UI automation testing for infotainment platforms on various screen resolutions and
OS builds.
 Managed cross-browser compatibility testing for customer-facing portals on Chrome, Firefox,
and Safari.
 Used Python to parse and validate JSON/XML payloads transmitted over RESTful services
between vehicle and cloud platforms.
 Led sprint demo validations for newly introduced dealer diagnostic flows and contributed to
user acceptance criteria definitions.
 Integrated Allure reports with Jenkins builds for visual dashboards displaying test trends,
failures, and flaky test metrics.
 Conducted performance testing on service booking APIs using Apache JMeter, analyzing load
thresholds and SLA compliance.
 Supported firmware QA by simulating ECU update scenarios and verifying rollback
mechanisms under controlled test conditions.
 Created test matrix and traceability documentation aligning each test scenario to product and
regulatory requirements.
 Performed exploratory testing for map updates, audio playback, and OTA modules in
infotainment head units.
 Mentored interns and new QA hires on Selenium framework usage, JIRA test management, and
Jenkins pipeline integration.
Environments: Selenium WebDriver, Python, Postman, Newman, SQL Server, JIRA, Jenkins, Git,
JSON, XML, CAN bus, REST APIs, JMeter, Allure Reports, Agile-Scrum, Automotive ECUs,
Infotainment OS.
Cognizant May 2015
– Dec 2017
Jr QA Automation Engineer
Enterprise QA Automation Base: I supported enterprise-grade QA automation initiatives across
finance and healthcare client applications. I contributed to developing reusable test scripts using
Selenium WebDriver and Java, assisted in regression and integration test cycles, and executed
database validations via SQL queries. I supported test execution in Agile sprints, maintained
automation code in Git, and collaborated with senior QA engineers to debug failures and optimize
framework design using TestNG, Postman, and JIRA.
 Participated in Agile-based SDLC activities to understand functional requirements and draft
basic test cases for web-based enterprise apps.
 Created and maintained Selenium WebDriver test scripts in Java to automate UI validations
across form-driven applications.
 Supported framework implementation using TestNG for grouping, parameterization, and
parallel test execution scenarios.
 Assisted in backend data validation using SQL queries to ensure data integrity across Oracle
and SQL Server databases.
 Validated RESTful API endpoints using Postman by simulating GET/POST requests for login,
policy, and profile modules.
 Maintained and executed regression suites for every build, ensuring defect fixes didn’t break
existing functionalities.
 Logged and tracked defects in JIRA, providing reproducibility steps and environment context to
development teams.
 Participated in daily standups, sprint reviews, and planning sessions to stay aligned with sprint
test deliverables.
 Worked with JSON and XML data payloads for API testing and data validation between UI and
database layers.
 Supported Jenkins jobs for triggering automation tests and analyzing test report trends for
code health monitoring.
 Followed the Page Object Model (POM) approach in script creation for reusability and
maintenance.
 Performed cross-browser testing using Selenium Grid to ensure application compatibility
across Chrome, Firefox, and IE.
 Used Git for source control, pulling the latest test automation changes and pushing updates to
QA branches.
 Collaborated with senior QA engineers to write reusable functions and utilities for the shared
framework libraries.
 Assisted in exploratory testing activities to identify edge cases, UI inconsistencies, and
unexpected navigation behavior.
 Validated email notification logic by inspecting SMTP server logs and verifying test cases
around automated emails.
 Participated in test case review meetings and incorporated feedback for improving test
coverage and readability.
 Developed Java-based utility scripts to handle dynamic dropdowns, alerts, modals, and
calendar components in test flows.
 Executed test cases for healthcare claim submission, validation, and adjudication workflows
across user personas.
 Built small scripts to auto-generate test data sets required for insurance quotes and finance
calculations.
 Analyzed logs from application servers to identify root causes for intermittent test failures.
 Shadowed experienced engineers on Selenium Grid setup and basic CI/CD practices using
Jenkins pipelines.
Environments: Selenium WebDriver, Java, TestNG, SQL Server, Oracle DB, Postman, JSON, XML,
Jenkins, Git, JIRA, Selenium Grid, Agile-Scrum.