ServiceNow Questions and Answer (Dec 2019)

1. What are the characteristics of ServiceNow?(choose 4)

a. Load-balanced
b. Single-tenant
c. Multiple database
d. Customizations
e. Applications
f. Multi-tenant

2. A group is represented by a record in which table?

a. Sys_group
b. Sys_user_group
c. Group
d. Sys_user
3. Global search is present in which part of the Interface?
a. Application navigator
b. Banner Frame
c. Content Frame
d. Column header search
4. What is present in user menu (choose 3)
a. Logout user
b. Elevate roles
c. Impersonate user
d. Password reset
5. Impersonation role can be assigned to a user to allow impersonation of other users for? Testing
and visibility
6. What is present on the system settings (gear) icon of the servicenow UI?(choose 4)
a. Lists
b. Forms
c. Views
d. Developer
e. Notifications
7. What is not tracked in the history ?
a. UI pages
b. Lists
c. Forms
d. views
8. What is true about the roles?
a. A role can be assigned to a user
b. Role may contain other roles, role is assigned to a group and, all the users in the group
inherit all the roles within that role
c. You can delete roles assigned to a group from a user record
9. What is true about the row and columns?
a. Each row is a record and each column is one field
 (Other options are confusing)

10. Components make up a filter conditions

a. Field, operator, value
b. Field, Name, Value
(other options are confusing)
11. What is used to categorise, flag and locate records?
a. Bookmarks
b. Filter
c. Tags
d. breadcrumbs
12. What is the other role apart from admin to add and remove columns from a list or change the
order in which the column appears in the list for all users
a. Personalize_list
b. security_admin

13. Difference between form configuration and form personalization

a. Configure is for all users and personalization is for one user only
b. Configure is for one user and personalization is for one user
c. Configure and personalization is for all users
d. Configure is for one user and personalization is for all users
14. When is Submit button visible on the form?
a. When a new record is inserted
b. When an old record is inserted
c. When a record is updated
d. When a record is saved
15. Difference between Save button and Insert button?
a. Save button saves and stays on the form, insert will insert record and exits the form
b. Save button saves and exits the form,insert will insert and exits the form
c. Save button saves and stays on the form, insert will save and stays on the form
d. Save and insert button both saves and stays on the form
16. What is not a type of Visual Task Board?
a. Featured
b. FreeForm
c. Guided form
d. Flexible
17. Events are generated by (any two)?
a. Business Rules
b. Workflows
c. Log entry
d. Knowledge article publication
18. What is stored in the Event Registration table?
a. Event definitions
b. Event records
 (other options confusing)
19. What is notification?
a. A tool for alerting users when events that concern them have occurred
(other options are confusing)
20. How do you generate reports?(any two)
a. View/Run
b. Column context menus
c. SLA
(other options weird)
21. What is metrics?
a. Metrics is used to measure and evaluate the effectiveness of IT service management
process
b. (other options are confusing)
22. What is dictionary?
a. It is used to store the definition for each and every table and field in the database
b. (other options are confusing)
23. The incident number prefix is “INC” and requires to be changed to “IN” using?
a. Number maintenance application
(other options don’t remember)
24. Table named “abc” Is created by a user, how will it be saved in the application ?
a. u_abc
b. abc
c. abc_u
d. abc_l
25. If a table is extended but itself is not extending another table, it is called as?
a. base
b. core
c. parent
d. child
26. When a custom table is created , system creates access control rules by default?
a. Create, read, upload, delete
b. Create, read, write, delete
c. Create, rate, write ,delete
d. Create, rate, update, delete
27. For object and operations to be secure reasons , user used elevated roles for which of the
following ?
a. Access control list
b. SLA
(don’t remember other options)
28. Access controls are evaluated in following order:
a. Parent, tablename, any table name
b. Tablename, parent , any table name
c. Any tablename,parent , tablename
d. Table, table.field, table.*
29. What type of permissions is required for the access control rule to apply?
a. Roles
b. Conditions
c. Scripts
d. Assigned to
30. What are the datasources from which the date is imported to?
a. XML,pdf,txt
b. XML,excel,csv
(other options don’t rember)
31. Best practices before importing data
a. Remove obsolete data
b. Reuse the imported tables again for importing data
(other options don’t remeber)
32. What is data policy?
a. Data policy is a rule that enforces data consistency by settings field as mandatory and
read-only.
(other options are confusing with this one)
33. Components which are related to CMDB
a. Business services
b. Ci Relationships
c. Applications
d. Dependency Views
(other option don’t rember)
34. Users see relationships between configurations items in CMDB
a. CI relationship editor
b. CI class manager
(other options don’t rember)
35. When is Knowledge articles visible to all users
a. Retired
b. Checkout
c. Published
d. Approved
36. Knowledge articles are browsed and searched by(choose 3)
a. Relevancy
b. Popularity
c. Number of views
d. Most recently updated
37. It is a bot platform that provides assistance to help users obtain information,make decisions and
perform common tasks
a. Connect Chat
b. Virtual agent
c. Formatter
38. What is record producer?
 Record producer are simplified forms,allowing users to provide information that Is translated to
task-based records being added or modified in database
(other options confusing to this answer)
39. One should know about variables in service catalog?
a. Variables are global by default
b. Variables are unique by default
(other options don’t rember)
40. Service catalog major components
a. Record producer,order guides,flows
b. Order guides,workflows,variable types
c. Order guide , catalog items,flows
41. Catalog items are
a. They are optional
b. They provide options
c. They are building blocks of service catalog
42. What is order guide?
a. Order guide provides ability to order multiple, related items as one request
(other options are confusing to this one)
43. To create a new items or modify existing items in service catalog, navigate to
a. Maintain items
b. Catalog items
c. Record producer
d. Order guide
44. Common variable types in service catalog are:
a. Number list,single line text,reference
b. True/false,checkbox,numberlist
c. Multiple choice,select box,checkbox
d. Multiple choice, true/false,checkbox
45. Variables in the service catalog are displayed by
a. Order field number
b. Record number
(other options don’t rember)
46. What is generated when an order is placed for a catalog item?
a. REQ,RITM,SCTASK
b. RITM,Number,REQ
c. (other options don’t rember)
47. What is an REQ in service catalog
a. It is a stage
b. A request
c. Change request
(other options don’t rember)
48. What links are present on the baseline service catalog home page(Don’t know the answer)
a. Workflows,order guides,record producer
b. Variables,catalog items , record producer
49. What is at the start of the flow?
a. Triggers
b. Actions
c. (other options don’t rember)
50. Expand the flow designer solutions to integrate with the external instances and third party
applications with subscription to Integration Hub
a. Spokes
(other options don’t rember)
51. What attributes can UI policy set on the form
a. Mandatory,visible/hidden,readonly
(other options don’t rember)

52. How is UI policy activated on the form

a. Make active,set visible and readonly
53. What is to be considered about update sets
a. It is recommened to avoid using Default update set for moving customisations between
instances
b. Versions of the both instances should be different
c. (other options don’t rember)

54. Process of retrieving an update set

a. Update set to complete,Retrieve,Preview,Deploy
b. Update set to complete,Preview,Retrieve,Deploy
c. Update set to complete,Retrieve,Preview,Commit
55. New users,Groups and modified CI’s are common in
a. They are captured in an update sets
b. They are not captured in an update sets
(other options don’t rember)
56. What triggers an assignment rule
a. Conditions
b. Events
(other options don’t rember)
57. Where is the imported data stored in the ‘destination’ of serviceNow
a. Any new servicenow table
b. Only task table
c. Incident,problem and change management tables
(other options don’t rember)

Note :- Read the servicenow fundamentals pdf, Clear the concepts of each topic for
passing the exam