Disclosure Notice to Policyholder
OUTsurance Insurance Company Ltd is an approved Financial Services Provider (FSP). Please note: this disclosure does not
form part of the insurance contract.
As a short-term insurance policyholder you have the right to the following information:
Information about us as an FSP
OUTsurance is authorised to provide financial advice and intermediary services on the Personal and Commercial lines
Short-Term insurance products and Long-Term Insurance subcategory A, B1 and B1-A.
Our contact information
1241 Embankment Road PO Box 8443 Sales 08 600 60 000
Zwartkop Ext 7 Centurion Claims & Client Care 08 600 70 000
Centurion 0046 Help@OUT 08 600 80 000
0157 Switchboard 012 673 3000
Website www.outsurance.co.za Fraud line 08 601 02 117
Public officer Publicofficer@out.co.za Whistle blowing line 08 002 04 855
How to lodge a claim
You can lodge a claim telephonically, online or via the app. Please refer to your OUTsurance policy document for further
information.
Other matters of importance
You will be informed of any material changes to the information referred above.
Please read through all the documents we send you to ensure that you understand the contents thereof. For your
protection, OUTsurance records all telephone calls and you may request access to them.
OUTsurance has Professional Indemnity insurance and accepts responsibility for the financial advice of its
representatives, acting in the scope and course of their employment. Some of our representatives work under
supervision as defined in the Determination of Fit and Proper Requirements.
You are entitled to a copy of the policy documents free of charge.
OUTsurance sales advisors are full-time employees. Their salaries are performance based and determined with
due regard to fair outcomes for clients.
The appropriateness of our advice might be limited if we could not conduct a full financial analysis and might not
be suitable for your specific needs. Please take particular care to consider whether the product you selected is
appropriate.
Our complaints resolution process is available on our website.
The premium payable and the due date are indicated on the schedule. Non-payment of premiums may lead to the
rejection of a claim, your policy being cancelled or cover being suspended.
We must give written reason/s for repudiating your claim.
Claims-related queries
If you dispute the outcome of your claim, you must address these directly with us.
If the matter is not resolved to your satisfaction, you may address your queries to:
The National Financial Ombud Scheme - Johannesburg
110 Oxford Rd, Telephone: 0860 800 900
Houghton Estate, Website: https://nfosa.co.za
Johannesburg,
Gauteng,
2198
The National Financial Ombud Scheme - Cape Town
Claremont Central Building,
6th Floor, 6 Vineyard Road,
Claremont,
Western Province,
7700
Compliance-related queries
For any compliance/non-compliance matters relating to FAIS or the Policyholder Protection Rules you may contact our
Compliance Officer on +27 (12) 688 6800 or via email at compliance@out.co.za.
The FAIS Ombud
PO Box 41 Telephone 086 066 3274
Menlyn Park Fax 012 348 3447
0063 E-mail info@faisombud.co.za
