EX 1:

Receptionist: Good morning, Taxis 4U. How can I help you?

Sam: Oh, good morning. I’d like to book a taxi to the airport, please.

Receptionist: Right … and which airport is that?

Sam: London Heathrow.

Receptionist: That’s fine. And when do you need the taxi for?

Sam: My flight leaves from (1) ___________ 5 at 7.20 on Wednesday 6th July. Next week.

Receptionist: Wednesday 6th at 7.20 a.m. So you’ll need the taxi at … 3.30. OK. Can I have your name please?

Sam: Sam Williams.

Receptionist: And your address?

Sam: 60, Willowside Bank, Abingdon. That’s A-B-I-N-G-D-O-N.

Receptionist: Thank you. And the (2) ___________ is?

Sam: OX14 3HB.

Receptionist: OX14 3HB. And can I have a contact number for you?

Sam: Yes, of course. My mobile is 07789 612744.

Receptionist: Thank you. 07789 612744. Now ... we’ll be picking you up at 3.30. Is that OK?

Sam: Yes, that’s fine.

EX 2:

Receptionist: Silver Tulip Hotel. Good afternoon. How can I help you?

Edward: Ah, yes. Good afternoon. I’d like to book a room for next Friday.

Receptionist: Certainly, sir. How many (3) ___________ will you be staying?

Edward: Just one, please.

Receptionist: And would you like a single or double room?

Edward: A double room, please.

Receptionist: A double room. And would you like (4) ___________ beds or a king sized bed?

Edward: A king sized bed, please.

Edward: Yes, please.

Receptionist: Could I have your name, please?

Edward: Yes, it’s Edward Francis.

Receptionist: Is that F-R-A-N-C-E-S?

Edward: No. It’s F-R-A-N-C-I-S.

Receptionist: F-R-A-N-C-I-S?

Edward: Yes. That’s right.

Receptionist: And your home address please, sir.

Edward: Yes, it’s 23, Cypress (5) ___________, Cambridge.

Receptionist: Is that C-Y-P-R-U-S?

Edward: No. C-Y-P-R-E-S-S. Like the tree.

Receptionist: Oh, I see. And your postcode is?

Edward: CB3 9NF.

Receptionist: And that’s for just one night?

Edward: Yes, that’s right.

Receptionist: We can (6) ___________ a parking space for you. Are you coming by car?

Edward: Actually, I’ll be taking a taxi from the station.

Receptionist: That’s fine. And one last question: would you like dinner and breakfast?

Edward: No dinner, thank you. But I’d like breakfast.

Receptionist: Just breakfast. So, to confirm. You’re arriving on Friday 16th April and leaving on Saturday 17th.
That’s one night in a double room with a king sized bed with breakfast.

Edward: That’s right. Thank you very much.

EX 3:

Judy: Hi, Steve. What are you doing?

Steve: Well, I collect stamps with pictures of (7) ___________ on them. So, I’m looking for more of those.
Judy: Oh … that’s interesting. Which ones have you got so far?

Steve: I’ve got a 32 cent stamp with a picture of a cardinal honeyeater on it. It came out in 1998.

Judy: A cardinal honeyeater? Is that a bird? Can I see?

Steve: Yeah, here … It’s a tropical bird.

Judy: Oh, yes. It’s beautiful … So which country is the stamp from?

Steve: The United States.

Judy: Mmmm … and how did you get it? Do you know someone in the States?

Steve: No. It’s not like that. I buy stamps from other (8) ___________. Look at this one … I bought it last week.
It’s a twenty five cent stamp.

Judy: Oh, brilliant! It’s got a parrot on it! When was it issued?

Steve: 1967

Judy: OK … And where’s it from?

Steve: It’s from Brazil.

Judy: Cool!

EX 4:

Administrator: Hi, can I help you? Are you interested in (9) ___________, at all?

Andrew: Hi. Yeah. Actually, I’ve been thinking about joining a club for a while now. So what do I have to do?

Administrator: It’s easy really. I can fill in the form for you right now, online, and then you can come to our first
meeting next month.

Andrew: OK. Let’s do that then.

Administrator: Right. First of all, what’s your name?

Andrew: Andrew.

Administrator: Andrew … and your (10) ___________?

Andrew: Metcalfe.

Administrator: Metcalfe … How do you spell that?

Andrew: M-E-T-C-A-L-F-E

Administrator: M-E-T-C-A-L-F-E, with an ‘e’.

Administrator: And your age? Are you over 18?

Andrew: Yup. I’m 21.

Administrator: And where do you live?

Andrew: My address is 43A Highbury Square, London, W1

Administrator: Thanks … and do you have a number where I can contact you?

Andrew: Yes, my mobile is 07209 571324

Administrator: And I have to ask a couple more questions. Ummm … do you have any (11) ___________?

Andrew: No. No. Nothing.

Administrator: And a last question. Have you ever climbed before?

Andrew: Yes, I have, a bit.

Administrator: Well, thanks very much.

EX 5:

Victoria: Hello. Are you the person to ask about joining a club?

Mark: Yes, I am. What would you like to know?

Victoria: Well, I'm interested in several things, but I'd like to know more about the different clubs and how much
they cost. I'm looking for a small club that's not too (12) ___________.

Mark: OK. Have a look at this table. You can see the names of the clubs, the fees and the number of members. I'm
afraid they aren't in any order. If you look at the top of the list, the first club is table tennis. That's one of our new
clubs.

Victoria: Oh, right. So the table tennis club costs £20. That's quite expensive.

Mark: Yes, it is a bit expensive. The cross country (13) ___________ club is cheaper, though. Membership fees
are only £15, but on the other hand it's got 100 members.

Victoria: The film and drama club costs a lot, doesn't it?

Mark: Yes, £50 is a lot. And that's probably why it only has 12 members. Ahhh ... is there any other club you think
looks interesting? Look at the next one ... street dance. Have you ever done any street dance?

Victoria: No, I haven't, really.

Mark: It's the (14) ___________ It only costs £5.

EX 6:

Mark: So can I have your full name, please?

Victoria: Victoria Mandeville.

Mark: M-A-N-D-A-V-I-L

Victoria: No, no. M-A-N-D-E-V-I-L-L-E.

Mark: Double L, E. Thank you. And how old are you?

Victoria: (15) ___________.

Mark: And your address?

Victoria: 57 Bury Gardens, Atherton Park, Manchester, M46

Mark: How do you spell 'Bury'? B-E-R-R-Y?

Victoria: No. It's B-U-R-Y

Mark: Right. B-U-R-Y. And do you have a contact number?

Victoria: Yes. My mobile is: 07942 573 279

Mark: 07942 573 279?

Victoria: Yes, that's right. Is that all?

Mark: Ahh ... one more thing. Do you have an email address?

EX 7:

Travel agent: Now, if I can take some (16) ___________, I can make the booking for you. Could I have your full
name, please.

William: Yup ... my name's William French.

Travel agent: William French ... and your address?

William: Number 4 The Willows, Standmarch, Norfolk, NE1 4SP

Travel Agent: The Willows. Sorry, how do you spell that?

William: W-I-L-L-O-W-S. The Willows.

Travel Agent: Thank you. And can I have a contact number for you?
William: Yes. My mobile's probably the best one. It's 07632 112254.

Travel Agent: 07632 112250.

William: No. It's 07632 112254.

Travel Agent: Sorry, five four. And when would you like to go?

William: On the weekend of the 15th June.

Travel Agent: Fine. Checking in on 15th June. And when would you like to (17) ___________?

William: I'd like to stay until the night of Monday 18th June. So I'd be leaving on Tuesday 19th.

Travel Agent: Right. Check out on Tuesday 19th June. And how will you be paying?

William: By (18) ___________. How much will it be?

Travel Agent: Ahhh. Let me see ... four nights at ninety pounds per night is three hundred and sixty pounds. Is that
OK? It includes breakfast and dinner and a treatment a day.

William: Yes. That sounds fine. I'm looking forward to it.

EX 8:

Man: Hello, Good Moves Accommodation Agency. Ben speaking. How can I help?

Woman: Good morning. I'm calling about an (19) ___________ on your website, and was wondering if I could
have some more information.

M: Certainly. Can I take your details before we get started?

W: Sure.

M: Right, what's your name, please?

W: OK, my name is Clarice Willard, Clarice is C-L-A-R-I-C-E and Willard, W-I-L-L-A-R-D.

M: And have you got a contact number?

W: Yes, I'll give you my mobile, which is 0192 8734566.

M: That's great, thanks. And can I ask how you found us?

W: Of course. A family member used you last year and (20) ___________ you. So, I had a look at your website
and, well, that's why I'm calling now.

M: UK, so, which property are you interested in?

W: The apartment on Statham Street, the one on the 3rd floor.

W: No?

M: No, it went this morning. It's in a really popular part of town. We do have a house on the same street, if you're
interested, it's £950 a month.

W: Er, no, I think that's much too expensive. I think an apartment is all we can afford.

M: Oh, so it's not just for you?

W: No, me and a friend. We're both starting work in the town next month.

M: Oh right, so it's two of you. So, let's see. Do you have any (22) ___________ in terms of location?

W: Both our jobs are in the town centre, so it would be good to be within walking distance of that, or perhaps a
short bus journey away. Neither of us have a car, so we'd be relying on (23) ___________.

M: And what's your budget?

W: I'm sorry?

M: How much can you pay a month?

W: Let me see, er, £700 a month is probably our limit.

M: Each?

W: No, that would be for the both of us. We wouldn't be able to pay more than £350 each. Oh, and that would have
to include bills. Not phone bills, obviously, but things like (24) ___________, gas and water.

M: Hmm. OK, well, we do have a place in the Bampton district, which is about ten minutes by bus from town. It's a
two-bedroom apartment, and it's less than your budget, at £600 a month. Bills would be extra, unfortunately, but that
should still work out at less than £700. Although remember that electricity and gas prices are going up all the time,
so I can't (25) ___________that.

W: Do you have an address?

M: I do. The apartment number is 3, and it's at 57 Thorney Leys Road ...

W: Hang on, let me just make a note of that. 57 ...

M: Thorney Leys Road. Thorney is T H O R N E Y and Leys is L-E-Y-S. And the district is called Bampton. Do
you have an email address?

W: Yes.

M: In that case, I can send you the details, and then you can think about it. And if you're interested, I could (26)
___________ for a visit so you can see the place for yourself. How does that sound?

W: Oh, that would be really helpful. It's clarice_willard@....[fade]

Bridget: Hello, Eddie? It's Bridget.

Eddie: Oh hi, Bridget.

B: Listen, Eddie, are you still free to do an (27) ___________ for the college magazine?

E: Sure, is there anything in particular you'd like me to write about?

B: Well, the next issue is about people's lives, you know, people who have done something interesting or exciting.
Anyway, I've got someone lined up, and I was wondering if you could interview them and then write the article.

E: All right, that's fine with me.

B: Great. Have you got a pen?

E: Yes.

R- OK, take this down. His name is Tom Coogan.

E: Tom...?

B: Coogan. That's C-O-O-G-A-N. Got that?

E: Sure, and what does he do?

B: He's a (28) ___________.

E: I don't think I've heard of him. What else can you tell me about him? How old is he? What's he written? That sort
of thing.

B: OK, he's 42 years old, er, and he's written ten or twelve books. Let me just check that. Uh huh, twelve books,
including his latest. Oh, and he also presents a travel (29) ___________ on TV.

E: All right.

B: Now, his latest book is about a journey he made across the Gobi desert on (30) ___________. It took him six
months, apparently. Anyway, I think he'd like to talk about that, so make sure you ask lots of questions.

E: Fine, I'd better look at a copy. What's it called?

B: It's called Has Anyone Seen My Horse? I've got a copy here which I can lend you.

E: OK, and why does he want to talk about that book in particular?

B: It's just won him an (31) ___________.

E: Really? What kind?

B: Travel Book of the Year.

B: Exactly, so like I say, ask lots of questions about it. Now, I've arranged for you to meet him on 21st October.
That's two weeks on Friday, is that OK?

E: It should be. Have you got a time for that?

B: Not yet, he wants you to call him beforehand to arrange that. I'll give you his contact number. It's 0722, no, hang
on, it's 0772 9214490.

E: 0772 9214490. And where am I (32) ___________ to meet him?

R: He's suggested his place, which is good as it's not far from the college. It's 138 Lonsdale Avenue, Summertown.
Lonsdale is L-O-N-D-S-D-A-L-E.

E: Yeah. I think I know where Lonsdale Avenue is. You did say 138, didn't you?

B: Right. Oh, and I suggest that you take a look at his website as well. It's got (33) ___________ of information, so
you might want to ask him about some of his other trips. It's at www.tomcooganbooks.com.

E: All right. Thanks for that. I'll let you know how I get on.

B: Great. Thanks, Eddie. Good luck.

EX 10:

Advisor: Good morning, International Book Fair ticket office. How can I help?

Caller: Oh, hello, I'd like to book some tickets for the (34) ___________, please. And I have a few questions about
the event as well, if that's OK.

A: Certainly. Well, let's deal with the tickets first. Er, can I just take your details first?

C: Sure.

A: Let's start with your name and address.

C: OK, it's Wallace. Angus Wallace.

A: Could you spell your surname for me, please?

C: Of course. It's W-A-L-L-A-C-E.

A: Sorry, was that one L or two?

C: Two, er, double L.

A: Thanks, and your address?

A: 14, Rose Hill. Is that 'rose', like the flower?

C: That's right, and it's in Wallington.

A: Oh, I know Wallington. It's just (35) ___________ Oxford, isn't it?

C: That's right. And the postcode is OX13 3NJ.

A: OX30, 3MJ

C: No, OX13, and it's N for November, not M for Mike.

A: Sorry, OX13 3NJ. Thank you. Do you have a contact number?

C: I do. It's 0872 344 9162.

A: 0872 344 9162.

C: Right. That's my home number. If I'm not in, I can be contacted at work, on 0872 298 1191. I'm usually there
from 9 in the morning until 5.30 in the evening.

A: And how many tickets would you like?

C: Two, please. For the Saturday.

A: Two for Saturday May 7th.

C: That's right.

EX 11:

I'd like to briefly tell you about a few of the main attractions at the palace. You'll find these on the map in your
information pack. Now, one of the first things you'll see is the (36) ___________ of King Hupugar which I just
mentioned. This is on the right-hand side of Monument Court, the main square inside the palace grounds, er,
Monument Court so called because of the many statues of kings, queens and other (37) ___________ there. Dating
back to 123 BCE, the king's statue is 6 metres high, made of stone with a layer of gold, and dotted with jewels.
That's genuine gold, by the way, not just paint. Unfortunately, the (38) ___________ are made of glass. The
originals were stolen many centuries ago. Just beyond the court is the Temple of the Sun. This is the oldest part of
the palace, and is estimated to be about 2,700 years old. It originally had a roof, but now there are just the columns
that supported it. There are 130 of them altogether, each one rising between 20 and 25 metres from the (39)
___________ to support a frame of iron bars on which the roof originally rested.

To the left of the Temple of the Sun is the New Palace, and it's here that you'll find the Royal Chambers. Er, it's
called the New Palace because it's the newest part of the palace (40) ___________, although it was actually
completed in 1346, which makes it quite old, really. Anyway, the Royal Chambers were where kings and queens
from the middle of the 14th century had their (41) ___________ rooms, bedrooms, bathrooms, things like that. It
was also where they would have kept all their valuables, although these have now been moved to the palace
museum, which is also worth a visit. This was opened in March 2010, no, sorry, 2011. As well as valuables like
jewellery and other historical objects, the museum also houses an impressive collection of (42) ___________,
including a sword that is said to have belonged to King Hupugarta himself.