Scope Of Work & Special Condition Of Contract

General description of work:

a) Detailed housekeeping operations should be carried out as per the Schedule of work given
in the clause of Detailed Scope of Work, as per special conditions of contracts & as per the
specifications.
b) High standards of mechanized cleaning up to specified levels of quality/quantity of work as
per the terms and conditions of the contract should always be maintained. The Railway
premises should always look clean.
c) The work should be carried out by deploying the sufficient manpower by the contractor
with relevant cleaning tools & machinery and cleaning materials.
d) Supervision of entire goods sheds area will be carried out by the authorized representative
of Sr. DCM/BRC of commercial department. Measurement of work as well as imposed
penalties and performance rating shall also be recorded by him and after end of the month
same shall be forwarded by him to divisional officers of Commercial department for
relevant test cheek and further forwarding to Sr. DME/BRC for processing of monthly bills.
All the communications with contractor regarding working performance for Goods sheds
area cleaning shall be directly performed by commercial department itself.
e) Major cleaning activities that involve washing and detailed cleaning of Railway premises
including passenger interface areas to be carried out especially during non-peak Hours so
that it does not affect the movement of passengers or cause any accident to personnel or
passengers.

The tentative shift timings of the station are as follows:-

i. 06.00 hrs to 14.00 hrs. – Morning shift (I shift)
ii. 14.00 hrs. to 22.00 hrs. – Evening shift (II shift)
iii. 22.00 hrs. to 06.00 hrs. – Night shift (III shift)
iv. 09.00 hrs to 17.00 hrs – General Shift

The deployment of cleaning staff is to be done as per the shift requirement by the contractor.

Detailed Scope of Work: The contractor will execute Mechanized Cleaning and housekeeping works
at station & Goods sheds premises with suitable, uniformed and trained personnel with the use of
modern equipment, machinery and eco- friendly chemicals. The tentative prescribed area for
cleaning, sanitation & housekeeping work is mentioned at Annexure-A.

Cleaning, sanitation & housekeeping work shall be inclusion of the following works & procedures:
i. Cleaning and housekeeping Works consisting of: Cleaning of complete Floor areas, Vertical
finishing, Roof arches, Roof ceilings, Glass panels, Doors, windows, Rolling shutters, Railings,
False ceilings, False floorings, Bitumen surfaces, Pavements, Kerb stones, walls, Pillars, Hand
rails, Mirrors, Ceramic / concrete Jolly and tracks etc.
ii. Cleaning and washing of Track plinths (aprons) within the station platforms of Up and Down
Tracks. (Only During Block Period and/or Prior Permission of Competent Authority).
 iii. Sanitation of bathrooms and Toilets including supply of consumables.

iv. Cleaning & attention of all the open drains available in the station area. The
garbage/blockages in the drainages should be cleaned as per requirement so as to maintain
continuous flow and to avoid scope for blockages. The garbage/sludge collected/taken from
drains should not be dumped into the platform dust bins. It should be tied on top and should
be kept at a centralized garbage segregation/ collection point. No garbage/ sludge
collected/taken from drains should be kept left open and found as unattended. De-silting of
drains should also be done as and when required.

v. Floor area: The cleaning of the floor area of different types, the frequency of cleaning,
disinfecting etc with cleaning equipment and specified cleaning materials should be used every
time for all the cleaning activities. Wet floor symbols are to be provided to prevent injuries from
slipping.

vi. Track Apron area: The track aprons should be free from all types of waste (i.e., biodegradable
waste/ non biodegradable waste etc.), defecations and unwanted items. Necessary cleaning
equipment and chemicals required should be used every time for cleaning. No algae growth
should be found in track area. No Sand/ Mud/ muck/ waste/ human defecation/ animal
defecation/ pest/ dead bird/ dead animals should be found in track and at station premises
also. Cleaning to be done after departure of every train or whenever it is required as directed
by the site in-charge.

vii. Toilets, Bathrooms & Sinks available in VIP Lounges, Offices, TTE & Supervisors Rest Rooms,
Non-Pre paid services and other staff rooms etc. Cleaning of toilets, bathrooms and sinks and
maintaining them in a sanitized condition is highly important. The following specifications
are made in this regard:

a) The sanitary amenities in housekeeping possession should be kept clean & in hygienic
condition.

b) Toilets, bathrooms & sinks in station premises should be cleaned every day on priority basis
and subsequent cleaning should be as per required service standards.

c) Disinfectants and cleaning materials specified should be used invariably every time for
cleaning of the toilets & other premises.

d) The sanitary amenities should be kept dry by mopping up as frequently as needed.

e) Adequate number of workers should be posted at the sanitary amenities not only to ensure
proper maintenance, but also to educate Rail Users for proper usage of toilets and to
prevent misuse resulting in malfunctioning of the toilets.

f) At the time of Passenger check in & check out, cleaning has to be done in Retiring rooms (if
advised by authorized railway representative) irrespective of the schedule. This includes
 cleaning of rooms, cleaning of the wash room and furniture.

g) Also contractor have required providing a pot of indoor flower/plant near toilet block as for
maintain a pleasant look of toilet blocks at his own cost as per suitable quantities.

h) Cleaning chart to be maintained near every Toilet as directed by the site in-charge. In
which the name of the cleaning worker, time of cleaning the toilet, time of inspection done
by contractor representative/supervisor, signature of the contractor
representative/supervisor, signature of the Railway authority which inspected the toilets
and Remarks to be posted as advised by the site in-charge.

viii. Cleaning of electrical/electronic fittings & equipments: Contractor have required to clean the
electric and electronics equipments as and when required under the direction of consignee of
that equipment.
ix. Watering of all the flower/plants pots will also be scope in the contractor which is available in
station premises are will be procured and installed in future.

x. Electricity and Water

The Railway administration shall make arrangements for Water supply and Electricity necessary for
the cleaning and housekeeping works.

The contractor shall make his own arrangements to tap the Electricity from the nominated and
existing sockets/ points. The contractor shall tap the Electricity as per IE Rules & IE Act (Latest) duly
following all safety precautions. Electricity will be provided to the contractor on a chargeable basis
depending upon the units consumed. Necessary metres & required material are to be provided
by the contractor. However, water will be provided free of cost.

The contractor shall submit a full scheme for the requirement of Electricity & water. If the scheme
mentions Electricity requirement which is beyond the capacity of the Railway Administration, in that
case the contractor shall make his own arrangements/ alternative arrangements.

The Contractor should make his own arrangements to draw the water from the available water
point to the working place without affecting the premises.

xi. Waste Management and Disposal

a) The waste arising out of routine Station activities through the cleaning operations should be
disposed off in accordance with Solid Waste Management Rules 2016 or as per directives of
state/ central Govt./ local authorities and amendments thereto and enable railway station to
fulfill its obligation as bulk waste generator. Waste management includes collection of waste in a
segregated manner from various dustbins on the platforms, offices, waiting halls and all other
locations in the station premises, Goods sheds and railway colonies, its transportation in
segregated condition upto the designation storage point, its storage in a segregated manner,
processing of wet (biodegradable) waste within station premises (at vermi composting plant),
disposal of dry waste to authorized recyclers and transporting of inerts etc. to the
landfill/municipal waste collection point. Supply of sufficient quantity of consumables/bacteria
 for vermi composting of generated wet/organic waste will be in the scope of contractor.
Contractor has required process/dispose off the organic/non-orgaic waste on daily basis.

b) The biodegradable waste should be collected in biodegradable Green cover, non biodegradable
waste should be collected in biodegradable Black cover and plastic waste should be collected in
biodegradable Blue cover biodegradable poly bags or as advised by authorized railway
representative. Biodegradable waste includes organic waste such as leftover food, green
vegetable waste, decomposable waste, while non biodegradable waste includes metal, food
aluminium foil, packing covers etc.
c) Railways shall provide the vermi composting pit required for processing of wet waste if
available. Proper segregation should be ensured to prevent metal/inorganic particles/inerts
etc. from entering into composting pits/machines as the case may be. For dry waste,
segregation of different types of dry waste may be done by the agency and a tie-up may be
made with authorized recyclers. Low-value plastics such as Multi-layer packaging (MLPs),
packaging material etc. should also be segregated and processed to avoid sending them to
landfill. A system for record of waste generated category-wise and its disposal shall also be
maintained by the contractor. The agency shall ensure that waste is cleared on a regular basis
and shall maintain liaison with Municipal authorities for its disposal, as required. The compost
generated from vermi composting plant will be used by railway for commercial or other
purpose if required. However disposal of vermi compost/wet waste without any extra cost also
will be in the scope of contractor as per instruction of railway administration if required time to
time.
However railway administration can also asked to contractor for disposal of organic waste also
if railway being unable to provide the vermi composting pit nearby the station premises.
d) The waste collected from railway tracks will also be stored in bio-degradable and colour-coded
waste bags. These should be tied at the top after they are sufficiently filled and should be kept
on the track where they won’t obstruct train movements and other railway activities on tracks.
These should be transported in a segregated manner to common collection point/ designated
place/centralized garbage collection/segregation point. The garbage collected from tracks
should not in any case be dumped into platform dustbins or kept as open heaps in station area
or burnt.
e) The trolley transporting the garbage in bags should be kept in closed condition while
transporting the garbage. Transportation of the waste from the site of origin to the site of
waste segregation shed should be done in closed containers to avoid foul smell in platform
areas during its transporting. It is the responsibility of the agency to arrange required vehicles/
hand trolleys for the purpose.
f) In case garbage have required to accumulating near station premises for further processing,
same should be placed in closed containers to avoid the contact of a stray animals that can
scattered the waste.
xii. Cleaning Procedures:
a. The contractor shall clean only those areas of the station and other specified areas, which
are either mentioned/prescribed in the specification or permitted by Railways or
mentioned by the authorized representative of the Railways.
b. Eco-friendly cleaning detergents /reagents/ chemicals shall be used with the approval from
RAILWAY. Contractor shall ensure the availability of the cleaning detergents/ reagents/
chemicals etc. and maintain proper stock for up to 15 days. Proper records shall be
maintained indicating the stock level of the cleaning detergents/reagents/chemicals etc. on
 a daily basis.

xiii. The cleaning of additional surfaces, areas, or additional works or execution of works/items
related to cleaning and housekeeping works which are not provided in the tender shall be
undertaken by the contractor as per relevant clauses of General Conditions of Contract for
Services-2018.

xiv. The contractor shall display Notices Showing the rates of wages, hours of work, wage period,
date of payment, Name and address of the Labour Inspectors having the jurisdiction and the
date of payment of unpaid wages shall be displayed in English and in Hindi.
 Schedule of Work for Cleaning and Housekeeping at Station premises

Schedule A: Mechanized cleaning of Station: Area and frequency to be specified by the division

Areas and
S. No. Activity Frequency per day
Locations

Floor area & side walls with its Twice per shift and as and when
1. Platforms
installations etc: Cleaning, Sweeping, required
Removal of dead birds/ dead animals/
unclean things, Scrubbing & Mopping
with suitable machines and other
consumables, consistent picking up of
rag/ unwanted materials, with tools &
Gadgets as directed by the site in-charge.
Cleaning of toilets, water booths, taps,
seats, benches, Cleaning of all dustbins
etc. and removal of garbage and
transportation in a segregated condition
to designated point and disposed as per
Solid Waste Management Rules 2016 and
amendments thereto.
Cleaning of Roof/wall cladding and its Once in every two weeks or as and
installations etc: Cleaning of roof, when required.
removal of cobwebs, cleaning of light and
fan equipment, cleaning of electrical &
S&T equipments under supervision of
concerned railway staff, dry cleaning and
mopping of wall claddings, signage,
boards etc. and removal of garbage and
transportation in a segregated condition
to designated point and disposed as per
Solid Waste Management Rules 2016 and
amendments thereto
 Rag-picking, thorough Sweeping, Trice in a day and as and when required
Cleaning, Removal of dead birds, Disposal normally in sun light only (i.e. Ist cycle
of garbage/ rubbish/ Night soil/ rag/ mud should be started from 06:00 hrs, IInd
cycle should be started from 10:00 hrs
with High Pressure Water Jet and other and IIIrd cycle should be stated from
suitable consumables, tools & Gadgets etc 14:00 hrs.)
as directed by the site in-charge, extended
TRACKS to 100m apart from farthest platform on
2. both sides. The rags/garbage/other waste
from tracks to be segregated into Bio
Degradable, Non Bio Degradable and
plastic waste, stored in green, black and
blue poly bags respectively, transported
in segregated condition to designated
point and disposed as per Solid Waste
Management Rules 2016 and
amendments thereto.
Cleaning of the drains, picking rags and
other debris from drains, storing it
appropriately in closed bags, disposing off
these bags at designated point, desilting
drains as per requirement with suitable
consumables, tools & Gadgets, as directed
by the site in-charge
Thorough sweeping, Cleaning of Pan Twice per shift and as and when
stains, bird droppings/ Removal of dead required
birds/dead animals /unclean things,
dusting of staircases and consistent
picking of garbage with suitable
Foot Over consumables, tools & Gadgets as directed
Bridges + all by the site in-charge. Cleaning of roof,
3. Stair Cases removal of cobwebs, cleaning of light and
in station fan equipment, cleaning of railings, etc.
premises Cleaning of all dustbins and removal of
garbage, its segregation into Bio
Degradable, Non Bio Degradable and plastic
waste, storage in green, black and blue poly
bags respectively, transportation in
segregated condition to designated point
and disposal as per Solid Waste
Management Rules2016 and amendments
thereto.
 WAITING Thorough Sweeping, Mopping, Washing of Twice per shift and as and when
HALLS: floor, thorough cleaning of toilets, required.
Upper Class cleaning of seats, benches, removal of
Apart from above Intensive
waiting hall cobwebs, cleaning of light and fan
equipments, etc and consistent removal cleaning of Upper Class waiting
& General
4. of garbage, and transportation in a halls & VIP rooms shall be done in
Waiting
segregated condition to proper disposal every two weeks by the contractor
Hall,
site, with suitable machines available and staff to maintain the high cleaning
concourse,
other Cleaning consumables, tools & slandered.
portico and
MMTS Gadgets suitable, asdirected by the site in-
booking & charge. Cleaning of sanitary amenities to
General the required level isto be ensured.
booking halls
etc.
PRS Complex Sweeping, Mopping, washing of spit Once per shift and as and when
+ Retiring spots, cleaning of seats, benches, tables, required
5. Rooms+ removal of cobwebs, cleaning of light, fan
Rest and other equipments, etc and consistent
rooms removal of garbage, its collection in
and other segregated green and blue bags,
offices in transportation in a segregated condition
Railway to designated point and disposal as per
station Solid Waste Management Rules 2016 and
premises amendments thereto., cleaning of
including sanitary amenities, cleaning the floors
with suitable machines as available and
Wall-cladding
other cleaning consumables, tools &
& sanitary
Gadgets suitable and for Cleaning of
amenities and
sanitary amenities as directed by the site
pathways. +
in-charge.
Staff two-
wheeler
parking
and
common
areas etc.
 The area should be free from dust/ Twice per shift and as and when
garbage/ rag/ muck/ night soil/dead required
birds/ dead animals/ Stray animals at
CIRCULATING any point of time with sweeping, use of
AREA – cleaning consumables, suitable tools &
6. circulating gadgets as directed by the site in-charge.
area, parcel Garbage collection to be done in
office, roads segregated green and blue bags,
other ways transportation in a segregated condition
etc. to designated point and disposal as per
Solid Waste Management Rules 2016 and
amendments thereto
7. Cleaning of Cleaning, Sweeping, Removal of dead Once in a day and as and when
railway colonies birds/ dead animals/ unclean things, required
Scrubbing, picking up of rag/ unwanted
materials, Cleaning of all dustbins and
removal of garbage, and transportation in
a segregated condition to designated
point and disposed as per Solid Waste
Management Rules 2016 and
amendments thereto

8. Cleaning of The Toilets/urinals provided in the Public toilets should be cleaned Twice
Toilets/Urinals Station premises are to be cleaned per shift and as and when required.
and to be kept neat & in hygienic Apart from above, toilets of
condition. Necessary disinfectant is to passenger interface area should be
be used for cleaning of toilets/ cleaned frequently as per uses of
urinals/wash basins & flooring. Adonis toilets.
or equivalent deodorant stick / cake should
Toilets of offices should be cleaned
be provided in all the toilets and availability
of the same should be ensured by
Once per shift and as and when
contractor at all the time during contract required.
period.

9. Cleaning of Platform: Sweeping of platform As shown in Annexure-B

Goods sheds Goods office & traders room: Sweeping,
area Mopping, washing of spittoons, Polishing
the floors, provision of Sanitary
Amenities, cleaning of seats, tables,
removal of cobwebs, cleaning of light, fan
and other equipments, etc and consistent
removal of garbage.
Goods sheds approach road: Sweeping of
Goods sheds approach road
Goods line/track: Removal of fallen
consignment & rag picking.
10. Other area As directed by HI/Authorized railway As per requirement as instructed by
representative of respective station. Authorized railway representative of
respective station
In urgent cases railway may ask the
contractor to attend the cleaning related
Enroute passenger complaints of
passenger coaches within their schedule
halt time or by escorting the train up to
the next scheduled stoppage of the train
and payment will be made as per
accepted rate for toilet cleaning/ non
mechanized cleaning work for respective
area. In case of the train escorting
required railway representative will
provide an authorization letter for return
journey to reach the contractor staff at his
originating station after completion of
work with next available train free of cost;
however any extra payment will not be
made for those escorting services.
11. Besides cleaning the station premises at specified frequencies, cleanliness requirements should be
met whenever it arises.
12. During occasion of special events/VVIP movements at station, contractor has required to deploy a
extra resources without any extra cost to manage the cleanliness during event/VVIP movements.
CHI may ask for deployment of additional machine along with operator giving 24 hours advance
notice in case of requirement due to special events, VIP movement etc.
13. All furniture, sofas, carpets, show piece, glass surface, jalees of window, grills etc. should be
vacuum cleaned. These items should be wet cleaned using suitable sprays with the help of wet and
dry cleaning vacuum cleaner as per requirement.
14. The frequency of cleaning given in above para should be treated as minimum; however, increase or
decrease in frequency of activity may depend upon the requirement to ensure quality
performance.
15. Sweeping, mopping and Scrubbing of PF floor / concourse floor should be done by Heavy Duty
Battery operated Industrial scrubber cum drier machines.
16. Floor of waiting halls/rooms should be cleaned by using of electrically operated single disc floor
scrubbing machine (compact scrubber).
17. Sweepings and garbage should not be thrown on tracks in any case.
18. Dry cleaning and wiping of windows, door glasses, mirrors, and other glasses provided in station
premises.
19. Cleaning and removing strains, pan spits etc., posters from walls, floors, stair cases and other areas
within station premises with cleaning agents or solutions etc. using machines.
20. Thorough cleaning and disinfection of toilets other than pay and use toilets with cleaning agent,
phenyl, solutions etc. In case of pay and use toilet contract not awarded, terminated, discontinued,
short closed or delayed, all toilets at the station will deemed to be considered in scope of work of
cleaning contract.
21. The contractor shall clean and maintain all the dustbins available in station & its premises. After
removal of garbage from dustbins, Provide the fresh biodegradable polybag to dustbins will be in
the scope of contractor at their own cost. (Blue polybag to be used for Plastic Waste bin, Green
 polybag to be used for Bio Degradable Waste bin, black polybag to be used for Non- Bio
Degradable Waste bin). Also the stickers provided by railway for dustbins for different type of
waste shall be pasted by contractual staff as and when required. Contractor have required to clean
the dustbins surrounding from outside in regular interval to maintain a pleasant look.
22. Directions/Norms of Hon’ble NGT will be followed by Contractor.
23. Contractor shall arrange all necessary equipments like trolleys, covered bins for collection and
disposal of garbage and other cleaning equipments & consumables in addition to machines and
manpower required to carry out the work in proper manner at his own cost.
24. Cleaning of all the water booths, wash basins etc. using cleaning agents and proper equipments will
be in the scope of contractor.
25. The activities mentioned in scope of work are not exhaustive. Contractor will have to make all out
efforts in maintaining all time cleanliness of adequate level on station premises. Contractor shall
ensure to keep the station premises cleaned and in presentable condition all the time.
26. The Railways shall provide the Contractor storage place/room for keeping their tools and tackles.
The space given shall under no circumstances be used for any other purpose. Railways shall not be
responsible for safety of the items provided by contractor.
27. Station premises under contract shall include all offices in station building, circulating area, tracks,
adjacent track area, Reservation office, booking office, parcel office, platforms, approach roads,
Railway colonies etc. as directed by respective Health inspector of station excluding refreshment
rooms, catering stalls, pay and use toilets.
28. Supervisor with necessary cleaning equipments should be deployed in each shift. In addition to
supervision, he will be responsible for attending complaints; urgent cleaning works, signing daily
service repot etc. He should be attached with Health Inspector/authorized railway representative.
29. Areas which cannot be cleaned by use of machines due to non availability of electric points,
difficult areas or due to other reasonable constraints should be cleaned manually using cleaning kit
equipments.
30. During cleaning, the nominated area should be covered with all aspects of cleaning like removal of
cobweb, removal of pan spit stains, removal of posters, deep scrubbing of floors area, dusting of
walls & furniture, removal of muck/ silt / garbage, intensive rag picking, cleaning of display boards/
signage’s etc.
31. Station & Premises will be sanitized with disinfectants as per requirement.
32. The contractor shall supply all consumables required for running of these mechanized systems as
well as for cleaning, disinfecting etc. at his own cost.
33. The work will be carried out in such a manner that it will not affect running of trains or free flow of
passengers or other traffic.
34. The contractor shall be responsible for maintenance of equipments/ machines supplied by him.
Railway Administration is not liable to pay any extra charge for this purpose.
35. Attendance of staff will be taken with Face recognition biometric attendance system (to be
provided by the contractor with a computer, printer & computer table for record keeping at HI
office) and the records of biometric attendance system should be submitted with the bills by the
contractor. Also Health Inspector or authorized railway representative will review the attendance
of staff on daily basis. Contractor staff has required registering their attendance two times in a
shift/day (i.e. 1st attendance on starting of work or resuming the duty and 2 nd attendance after
completion of work or completion of duty hours). Identity card (for free entry in respective station
premises) of only those contractual staffs will be signed by authorized railway representative which
biometric data has already been registered in bio-metric attendance system. It is responsibility of
contractor to must be ensured that their staffs have recorded their attendance before & after
commencement of work on daily basis.
 36. In case of the station premises not cleaned as per minimum cleaning frequency specified above will
attract a penalty as specified in penalty clause. However in case of those offices/station premises
which are being closed in non-working hours will be exempted from penalty for not attending the
cleaning work during closed hours as per specified frequency. Also nominated representative of Sr.
DME/BRC can modified the prescribed cleaning frequency as per actual requirement as given in
above table & in Annexure- B.
37. Commencement of work: Contractor have require to commence the work within 7 days from
issuing of GeM contract order falling which penalty as specified in penalty clauses shall be imposed.
38. All the instruction/policy guidelines issued by railway administration from time to time must be
followed by contractor.

39. Work Resource specifications for Station Cleaning

(a) Manpower
i. The tenderer should ensure that sufficient no. of personnel is deployed to carry out the
cleaning and housekeeping works satisfactorily.
ii. The staff engaged for carrying out the work under the contract should have polite and
courteous behaviour to work in public places.
iii. The contractor shall ensure that the cleaning staff & supervisors appointed by them will not
involve or support any unlawful activity. The contractor has required removing such staff
from railway service immediately, which is found to involve in unlawful activities or
misbehaving with railway staff or passengers.
iv. Contractor have required to deploy skilled supervisor staff round the clock in all days of a
week for monitoring the housekeeping work and communicate with railway representative
about progress of work and provide the necessary instructions to his staffs as communicated
by HI or authorized railway representative.
v. The personnel should be smartly dressed in neat and clean uniforms having the firm’s logo.
The uniforms and Personal Protective Equipment (i.e. Shoes, helmet, gloves etc) should be
provided free of cost by the Tenderer/contractors.
vi. Supervisors should be well trained in mechanized cleaning practices of Railway
Administration’s Requirement.
vii. The Contractor shall have to make his own arrangements for housing facilities for his staff.
viii. The contractor shall pay wages to his workmen not below the rate of Minimum Wages as
notified by the State Government or Central Government, whichever is higher, through Bank
transfer. The contractor shall submit every month with his bills, a documentary evidence of
having transferred the gross minimum wages to each of the workman failing which his bills
shall not be passed.
ix. All payments of wages shall be made through bank transfer in advance and in case the work
is completed before the expiry of the wage period, final payment shall be made within 48
hours of the last working day.
x. The contractor shall allow its worker a day of rest every week. (Rule-23 of Minimum Wages
(Central) Rules, 1950).
xi. The payment to all contractual cleaning & housekeeping staff should be made through bank
transfer only. Details of payments duly certified by the bank, Payment challans of EPF & ESI
and other statutory payments are to be submitted with next month’s bill without which
 payment will not be released. Also contractor have required to pay the bonus to their staffs
as per “Payment of Bonus Act, 1965” and proof of the same must be submitted by
contractor during every financial year.
xii. Contractor have required to submit the Police verification and medical fattiness certificate
along with educational/qualification certificates of housekeeping staff/supervisor before
commencement of work and time to time during contract period when ever any staff are
replaced or new staff being recruited.
xiii. Manpower (Janitors/ Housekeeping staff): Contractor has requires to depute a sufficient
number of janitors/ Housekeeping staff who are exposed to the housekeeping industry. The
janitor/ Housekeeping staff should preferably be in the age group of 18 - 45 years.
xiv. Manpower (Supervisor): Supervisor in the age group of 25 - 45 years shall also require to be
deputed by contractor for supervise the housekeeping work round the clock. The EHK must
have experience in the housekeeping industry.
xv. Qualification requirement for Janitors/ Housekeeping staff & Supervisor:

Sr.
Description Qualification required
No.
1 Supervisor Diploma in Engineering or IIHM/Graduate and adequately
trained. Supervisors employed for cleaning and housekeeping
works should be trained and certified by BICS (British Institute of
Cleaning Sciences, Gurgaon) or Forbes Pro Academy of Eureka
Forbes or accredited PMKVY institutions and All India Institute of
Local Self Government, New Delhi (AIILSG) or any other Govt
recognized training institute in cleaning/
hospitality/housekeeping work. They shall in turn train their
other Housekeeping Personnel under them. Certificate of
supervisors should be produced before start of work
2 Housekeeping/Cleaning Should be Semi skilled/ skilled like ITI/PMKVY / Unskilled with
Staff competency certificate of having been adequately trained in
housekeeping activity. The above competency certificate should
be issued by Supervisor with Minimum qualification as
mentioned

(b) Machinery and Equipment

i. The Machine & Equipment provided for Cleaning and Housekeeping should be in good
working condition with new machine consumables and have adequate capacities in
such a manner that all cleaning and housekeeping operations are comfortably
completed during non-peak hours and during shift hours as directed by the site in-
charge.
ii. The contractor shall also keep adequate nos. of spare machine & equipment so that
during any failure, the contractor is able to provide spare machine & equipment without
affecting cleaning work. The upkeep and performance of machinery and equipment
shall be the full responsibility of the contractor. The cleaning machines deployed by
contractor should be in good condition and aesthetic look of machine should be good.
iii. The details of indicative Machinery and cleaning tools are as under. In case any machine
not listed in the table below is required to be deployed, the contractor may indicate the
same. The contractor may discuss the quantity neededwith the site in-charge.
Indicative list Machinery that can bedeployed for the work
S.No Qty.
1 Ride on Scrubber Drier (Battery) Squeeze width: 1105 mm above, Brush
motor:450W, Suction motor:310W, Traction motor:400 W, Suction vacuum:700
m.bar, Area coverage not less than 5100 SqMts/hr.
Battery Operated Walk-behind Scrubber Drier machine. Working width 500 mm,
2 Brush speed 180 rpm, Brush Diametre 500 mm, effective suction width 850 mm,
Area coverage: 2000 SqMtr/hr, Tank capacity 60 Lts, Working speed 4 km/hr, Weight:
160 kgs.
3 Single Disc Scrubber (Elect)- Single Disc Scrubber (Elect) Power: 1300W, 175 rpm,
Width: 430mm, High: 380mm, Tank: 10L.

Walk behind Sweeping Machine (Mech) working width with side brush
4 650mm, Capacity of hopper 40 Lts, Area performance 2600 Sq.mts/hr.
5
High Pressure Jet Cleaner (Petrol) Cleaning division FDX 2 13/180 model Petrol
operated machine Drive Combustion Engine, Type: 5.5 HP Honda GX 200, Pressure
(Bar) 180 RPM 3400, Water Flow 780 LTs/Hrs, Absorbed power(kw), Fuel Tank Lts
5.3 no other make will be allowed, the jet should engine be connected with 200 Ltr
water tank , the Jet Machine Engine and Water tank should mounted suitable trolley
and moved with big pneumatic wheels, with tubeless tires.
6
Backpack Vacuum Cleaner: Vacuum Motor Power – 900 W, Water Lift – 2400 mm,
Airflow – 32 L/S, Working Height – 380 mm, Filter Bag – 450 g/m2 Polyster, 99%
efficiency @ 1 micron, Bag Cap – 4.5 Litres
7
If any cleaning machines other than the above are likely to be deployed then the same is
to bespecified by the contractor along with his offer.

iv. In case it is found that the quality of cleaning is not upto the required standard, the
contractor may be asked to increase machinery/equipment at no additional cost to railways.
v. The details of indicative cleaning tools for the use of housekeeping activity are given in
Annexure-C. In case any cleaning tools & equipments not listed in the table of Annexure-C
are required for satisfactory work, the contractor may indicate the same. The contractor
may discuss the quantity needed with the authorized representative of railway.

(c) Chemicals and other Consumables

i. The contractor has to arrange all cleaning reagents and consumables required for the work.

ii. An indicative list of chemicals that may be used for cleaning of station premises is given
below. The brands are indicative and the bidder may use other equivalent brands that are
approved by the Railway Administration.

iii. The Contractor shall have to identify sources for supply of all such cleaning reagents and
consumable materials and get them approved by the Railways before use. The contractor
shall submit the sample to the site in-charge and shall use it only after the sample is
 approved.

iv. Eco-friendly chemicals /Reagents to the extent possible shall be used. Similarly, the waste
disposal should also be carried out in a totally sealed manner without affecting the
surrounding Environment.

v. The Contractor should maintain a stock of at least 15 days of all consumables with the
Railway storeand issue as per need.

The indicative details of cleaning chemicals and consumables to be used for day-to-day
housekeeping activity are as follows:

S. No. Chemical/consumables Make/ brand

Biodegradable Poly bags (blue, black & green colours) of

1 min. Size 35" X 35" with 50 Microns thickness for use in Reputed
Dust Bins of station premises
2 Biodegradable Poly bags (blue, black & green colours) of Reputed
Size 15" X 18” (or suitable size) with 50 Microns thickness
for use in Dust Bins of offices
3 Heavy Duty Biodegradable Poly bags (blue, black & green Reputed
colours) of min. Size 35" X 35" with 50 Microns thickness
for use Rag Picking
4 Liquid Soap concentrated (Dettol, Savlon, Lifebuoy) Reputed
Phenyl Compound Concentrate to use on floor area and
5 Taski Diversey/ Atlantic Care and
on the apron track area Chemicals/Eureka Forbes or
equivalent
6 Bathroom Cleaner Sanitizer Concentrate Taski Diversey/ Atlantic Care and
Chemicals/Eureka Forbes or
equivalent
7 Glass Cleaner Concentrate Taski Diversey/ Atlantic Care and
Chemicals/Eureka Forbes or
equivalent
8 Room Freshener concentrated (Verus/Taski) Taski Diversey/ Atlantic Care and
Chemicals/Eureka Forbes or
equivalent
9 Trisodium Phosphate Reputed
Heavy Duty Surface Cleaner Concentrated
10 Atlantic Care and Chemicals
/Verus/ Taski or equivalent
11 Bleaching powder Reputed
12 Degreasing liquid Concentrated Atlantic Care and Chemicals
/Verus/ Taski or equivalent
 13 Naphthalene Balls Reputed
14 Air Purifier (Odonil or equivalent) (which lasts upto Reputed
minimum 30 days)
15 Insecticide spary for mosquito Reputed

16 Flycobate for fly nuisance Reputed

17 Steel Surfaces cleaner Taski Diversey/ Atlantic Care and

Chemicals/Eureka Forbes or
equivalent
18 Granite/Kota/Marble/ vinyl and all other types of flooring Taski Diversey/ Atlantic Care and
except wooden Floor Cleaning concentrate Chemicals/ Eureka Forbes/ Klean
Fix Chemical Pvt. Ltd. or equivalent
19 Urinal & WC Cleaner TaskiDiversey/ Atlantic Care and
Chemicals/Eureka Forbes or
equivalent
20 Glass scale remover (Tough Stains) Klean Fix Chemicals or equivalent

If any cleaning chemicals or consumables other than the above are likely to be deployed then
21 the same is to be specified by the contractor along with his offer.

Note:
1) The consumables given in above schedule are minimum requirement of this contract. Contractor
can use other chemicals with approval of railway administration to achieve the satisfactory level
of cleaning at his own cost as per requirement.
2) The contractor has required maintaining the stock of consumable items for at least 15 days
cleaning any time during contract period. The contractor will supply Consumables of each
month, 15 days in advance which will be kept in the custody of HI/Authorize railway
representative who will issue material daily to the contractor & maintain proper record. The
minimum required quantity of chemicals & consumables to be used & stocks to be maintained
will be assessed jointly by HI & Contractor supervisor of respective station as per actual
requirement arise in first 15 days from commencement of work for satisfactory work
performance and thereafter stocks of consumables shall be maintained accordingly.

Monitoring of Work:
a) The performance of the contract shall be monitored by the Railway representatives.
Nominated representatives of Railway shall inspect the quality of cleaning activities
performed by contractual housekeeping staff randomly on daily basis.
b) A railway supervisor/staffs who is the primary user of cleaning services in a particular area
will be assigned for certifying the cleaning of the area. Besides cleaning the station
premises at specified frequencies, cleanliness requirements should be met whenever it
arises. If there has any changes in cleaning area due to permanent/temporary closure of
offices or station premises, closer of offices due to weekly holiday or festivals on which
 cleaning work not required to be attended shall be advised by railway representative one
day in advance to the contractor representative and accordingly payment will be made for
those area which is actually cleaned by contractual staff that day.
c) Evaluation of housekeeping quality will be carried out by HI or nominated representative of
respective station on daily basis as per details given in Annexure-B.
d) Contractor has required maintaining a cleaning register for record the cleaning activities
carried out in the station premises. He have also required to take the signature of the user
of that premises after completion of cleaning work every time as per minimum cleaning
frequency specified in Annexure-B. HI or Nominated railway representative will inspect that
register on daily basis and based on the housekeeping record and feedback received from
user of that premises score for cleaning activity performed on previous day as per
procedure given in Annexure-B will be assigned.
 Annexure-A
Area to be cleaned on daily basis/as indicated
1) Area for mechanized cleaning (to be cleaned daily)
Sr. No. Name of premises Area in Sqft (approx.)

1 Platform NO. 1,2/3 & 04 149354.56

2 Concourse Hall 6802.70

(2) Area for non-mechanized cleaning (to be cleaned daily)

Sr. no. Name of office Area in Sqft (approx.)
1 Circulating Area 70,586.00
2 FOB 5,387.80
3 Stairs of FOB 3,184.00
4 SS office 616.70
5 VIP Room 419.70
6 Parcel office 732.00
7 CMI office 702.30
8 FOIS office 161.40
9 RPF office 1,106.50
10 Clerk’s office 204.50
11 Dy SS office 678.00
12 TC office 365.90
13 Booking office 822.60
14 HI office 414.40
15 AC waiting Room 565.00
16 Gen Waiting Room 683.50
17 Ladies Waiting Room 689.00
18 Retiring Room 702.30
19 AC Retiring Room 656.50
20 TI office (AKV-East) 186.20

21 CTI office 96.80

22 East Booking office 231.40

23 SSE/signal office 129.00

24 Bijli Duty Room 96.80
25 SSE/Tel/AKV Office 699.60
 26 SSE/P/AKV office 868.60
27 AKV Colony East 31,565.10
28 AKV Colony West 9,203.10
29 Stairs and surrounding of railway colony 7,362.50
quarters& buildings.

(3) Area for Rag Picking (to be cleaned daily)

Sr. No. Name of premises Area in Sqft (approx.)
1 Track Area 1,2,3,4 & 5 123784.9
2 100 Mtrs. Beyond platforms at both ends 117245.8

(4) Area for Toilets & Urinals (to be cleaned daily)

Sr. No Name of premises Area in Sqft (approx.)
1 Pay & Use at PF 01 430.50
2 Divyangjan Toilet PF 01 129.00
3 NAMMA Toilet PF 01 494.00
4 Pay & Use at PF 02/03 430.50
5 Pay & Use at PF 04 430.50
6 Public Toilet Pf 04 433.20
7 VIP Room 77.50
8 CMI Office 24.20
9 RPF Office 12.90
10 SS Office 29.00
11 AC Waiting Room 43.00
12 Waiting Room (Gen.) 37.60
13 Waiting Room (Ladies) 32.20
14 Retiring Room (Gen.) 20.40
15 Retiring Room (AC) 62.40
16 Booking Office(East) 45.20
17 SSE Power office 67.80
18 TI office 32.20

(5) For cleaning of Goods shed premises

Sr. Area in Sqft Proposed cleaning
Station Name Description of premises
No. (approx.) schedule

ANKLESHWAR GOODS Goods Shed area (Complete platform , goods

1 47038.68 Once a month
SHED office and traders room)
 Once every alternate
Goods shed approach Road 8395.92
day
Goods line/track 12809.16 Once a month

(6) Additional areas as deemed fit (the work entrusted by the site-in-charge).

Note:

1) The categorization of additional area which nature of work i.e. mechanized or non-mechanized
has not been specified shall be decided by HI or nominated railway representative as per nature
of work & as per his discretion for payment purpose and contractor will be bound to follow the
same.
2) The area given in Sqft for cleaning of station premises in above tables is the carpet area only.
Cost for cleaning of side walls, ceiling, floors, steps, side railing, office/station furniture,
office/station electric/electronic equipments & machinery, benches, signage/boards, water
fountains, drainage lines, wall/ceiling cladding etc. available in station premises should be
included in per Sqft per day carpet area cleaning rate of various schedule items.
 Annexure-B
Evaluation of housekeeping quality

1) Area for mechanized cleaning (to be cleaned daily)

Performance Average
Minimum rating for a shift
Offered Actual area Performance
Cleaning (marks awarded
Sr. Name of Area in Sqft area (in (in Sqft) has rating for a day
frequency as out of 4)
No. premises (approx.) Sqft) to be been (marks
specified in bid
attended attended awarded out of
document 1
st
2
nd
3
rd
4)

Platform Twice per

1 NO. 1,2/3 & 149354.56 shift and as
04 and when
required
Twice per
Concourse shift and as
2 6802.7
Hall and when
required
Total marks obtained/maximum
Total Area 156157.26
mark
a) For Platforms & Concourse Hall cleaning standard will be evaluated as under:
1. Very Satisfactory: Cleaning work attended more times in compare to minimum cleaning frequency prescribed, very
neat and clean, no visible dust/stains are found, pleasant smell found.
2. Satisfactory: Minimum prescribed cleaning frequency has been attended, neat and clean, no visible dust/stains are
found, any foul smell not found.
3. Average: Minimum prescribed cleaning frequency has been attended but not properly cleaned, partially visible
dust/stains are found, quality of cleaning found not up to the mark, pleasant smell not found. Dustbins not emptied
timely.
4. Poor: Minimum prescribed cleaning frequency has not been attended, quite visible dust/stain and free waste are
found, foul smells found, dust bins found full.
5. Not attended: No frequency followed.

(2) Area for non-mechanized cleaning (to be cleaned daily)

Performance Avera
rating for a ge
shift (marks Perfor
awarded out mance
Offered Actual area
Area in of 4) rating
Name of area (in (in Sqft) has Minimum Cleaning
Sr. no. Sqft for a
office Sqft) to be been frequency
(approx.) day
attended attended
st nd rd (marks
1 2 3
award
ed out
of 4)
Circulating Twice per shift and as
1 70,586.00
Area and when required

2 FOB 5,387.80 Twice per shift and as

and when required
 Stairs of Twice per shift and as
3 3,184.00
FOB and when required

Once per shift and as and

4 SS office 616.7 when required
Twice per shift and as and
5 VIP Room 419.7
when required
Twice per shift and as and
6 Parcel office 732
when required
Once per shift and as and
7 CMI office 702.3
when required
Once per shift and as and
8 FOIS office 161.4
when required
Once per shift and as and
9 RPF office 1,106.50
when required
Clerk’s Once per shift and as and
10 204.5
office when required
Once per shift and as and
11 Dy SS office 678
when required
Once per shift and as and
12 TC office 365.9
when required
Booking Once per shift and as and
13 822.6
office when required
Once per shift and as and
14 HI office 414.4
when required
AC waiting Twice per shift and as and
15 565
Room when required
Gen Waiting Twice per shift and as and
16 683.5
Room when required
Ladies
Twice per shift and as and
17 Waiting 689
when required
Room
Retiring Twice per shift and as and
18 702.3
Room when required
AC Retiring Twice per shift and as and
19 656.5
Room when required
TI office Once per shift and as and
20 186.2
(AKV-East) when required
Once per shift and as and
21 CTI office 96.8
when required
East
Once per shift and as and
22 Booking 231.4
when required
office
SSE/signal Once per shift and as and
23 129
office when required
Bijli Duty Once per shift and as and
24 96.8
Room when required
SSE/Tel/AK Once per shift and as and
25 699.6
V Office when required
SSE/P/AKV Once per shift and as and
26 868.6
office when required
AKV Colony Once in a day and as and
27 31,565.10
East when required
 AKV Colony Once in a day and as and
28 9,203.10
West when required
Stairs and
surrounding
of railway Once in a day and as and
29 7,362.50
colony when required
quarters&
buildings.
1,39,117.
Total Area Total marks obtained/maximum mark
20
a) For the offices scoring should be done as under:
1. Very Satisfactory: Cleaning work attended more times in compare to minimum cleaning frequency prescribed, very
neat and clean, no visible dust/stains are found, pleasant smell found.
2. Satisfactory: Minimum prescribed cleaning frequency has been attended, neat and clean, no visible dust/stains are
found, any foul smell not found.
3. Average: Minimum prescribed cleaning frequency has been attended but not properly cleaned, partially visible
dust/stains are found, quality of cleaning found not up to the mark, pleasant smell not found. Dustbins not emptied
timely.
4. Poor: Minimum prescribed cleaning frequency has not been attended, quite visible dust/stain and free waste are
found, foul smells found, dust bins found full.
5. Not attended: No frequency followed.

b) For colony areas scoring should be done as under:

1. Very Satisfactory: Cleaning, Sweeping, & Rag picking work attended more times in compare to minimum cleaning
frequency prescribed, Colony area are found very neat, no visible rags are found.
2. Satisfactory: Minimum prescribed Cleaning, Sweeping, & Rag picking frequency has been attended, no visible rags are
found.
3. Average: Minimum prescribed Cleaning, Sweeping, & Rag picking frequency has been attended, small things are
found spread.
4. Poor: Minimum prescribed Cleaning, Sweeping, & Rag picking frequency has not been attended; Seen rags in packets,
bigger size things are found spread.
5. Not attended: No frequency followed.

c) For other passenger interface area (like FOB, Circulating Area etc) & other non-mechanized areas scoring should be
done as under:
1. Very Satisfactory: Cleaning work attended more times in compare to minimum cleaning frequency prescribed, very
neat and clean, no visible dust/stains/spit marks are found.
2. Satisfactory: Minimum prescribed cleaning frequency has been attended, neat and clean, no visible dust/stains/spit
marks are found.
3. Average: Minimum prescribed cleaning frequency has been attended, neat and clean, partially visible dust/stains/spit
marks are found, pockets not cleaned properly.
4. Poor: Minimum prescribed cleaning frequency has not been attended, quite visible dust/stain/spit marks are found,
waste not lifted properly etc.
5. Not attended: No frequency followed.
(3) Area for Rag Picking (to be cleaned daily)
Performance
Actual rating for a
Offered Average Performance
Area in area (in Minimum cycle (marks
Sr. Name of area (in rating for a day
Sqft Sqft) has Cleaning awarded out
No. premises Sqft) to be (marks awarded out
(approx.) been frequency of 4
attended of 4)
attended st nd rd
1 2 3
Trice in a day and
as and when
required
normally in sun
light only (i.e. Ist
cycle should be
Track Area started from
1 123784.9
1,2,3,4 & 5 06:00 hrs, IInd
cycle should be
started from
10:00 hrs and
IIIrd cycle should
be stated from
14:00 hrs.)
Trice in a day and
as and when
required
normally in sun
light only (i.e. Ist
100 Mtrs.
cycle should be
Beyond
started from
2 platforms 117245.8
06:00 hrs, IInd
at both
cycle should be
ends
started from
10:00 hrs and
IIIrd cycle should
be stated from
14:00 hrs.)
241030.7 Total marks obtained/maximum
Total Area
0 mark
a) For rag picking areas scoring should be done as under:
1. Very Satisfactory: Rag picking work attended more times in compare to minimum cleaning frequency prescribed,
track area within specified limit are found very neat, no visible rags are found.
2. Satisfactory: Minimum prescribed Rag picking frequency has been attended, no visible rags on track are found.
3. Average: Minimum prescribed Rag picking frequency has been attended, small things are found spread.
4. Poor: Minimum prescribed Rag picking frequency has not been attended; Seen rags in packets, bigger size things are
found spread.
5. Not attended: No frequency followed.

(4) Toilets & Urinals (to be cleaned daily)

Performance
Actual rating for a shift Average
Offered
area (in Minimum (marks awarded Performance
Sr. Name of Area in Sqft area (in
Sqft) has Cleaning out of 4 rating for a day
No premises (approx.) Sqft) to be
been frequency (marks awarded
attended st nd rd
attended 1 2 3 out of 4)
 Pay & Twice in a shift
1 Use at PF 430.5 and as and when
01 required
Divyangj Twice in a shift
2 an Toilet 129 and as and when
PF 01 required
NAMMA Twice in a shift
3 Toilet PF 494 and as and when
01 required
Pay & Twice in a shift
4 Use at PF 430.5 and as and when
02/03 required
Pay & Twice in a shift
5 Use at PF 430.5 and as and when
04 required
Public Twice in a shift
6 Toilet Pf 433.2 and as and when
04 required
Twice in a shift
VIP
7 77.5 and as and when
Room
required
Once per shift
CMI
8 24.2 and as and when
Office
required
Once per shift
RPF
9 12.9 and as and when
Office
required
Once per shift
10 SS Office 29 and as and when
required
AC Twice in a shift
11 Waiting 43 and as and when
Room required
Waiting Twice in a shift
12 Room 37.6 and as and when
(Gen.) required
Waiting Twice in a shift
13 Room 32.2 and as and when
(Ladies) required
Retiring Twice in a shift
14 Room 20.4 and as and when
(Gen.) required
Retiring Twice in a shift
15 Room 62.4 and as and when
(AC) required
Booking Once per shift
16 Office(Ea 45.2 and as and when
st) required
SSE Once per shift
17 Power 67.8 and as and when
office required
Once per shift
18 TI office 32.2 and as and when
required
Total area 2832.10 Total marks obtained/maximum mark
a) For toilet & urinals areas scoring should be done as under:
1. Very Satisfactory: Attended at utmost level, cleaning work attended more times in compare to minimum cleaning
 frequency prescribed, Used all the cleaning material as specified in bid document to maintain the high quality of
hygienic conditions, pleasant smell found, neat & clean and toilet fittings shining, Green plants in pots provided and
maintained.
2. Satisfactory: Minimum prescribed cleaning frequency has been attended, no pleasant smell found, Used all the
cleaning material as specified in bid document, neat & clean but toilets fittings are not shining. Green plants in pots
provided and maintained.
3. Average: Minimum prescribed cleaning frequency has been attended but foul smell present, pockets are found not
neat and clean and also toilet fittings are not shining. Green plants pots provided but not maintained, plant laves are
not shining etc.
4. Poor: Minimum prescribed cleaning frequency has not been attended, material also not used as specified in bid
document, foul smell present, plant pots also not maintained.
5. Not attended: No frequency followed.

(5) For cleaning of Goods shed premises

Actual area Average
Area in Offered area Minimum
Sr. Description of (in Sqft) has Performance rating
Sqft (in Sqft) to be Cleaning
No. premises been for a day (marks
(approx.) attended frequency awarded out of 4)
attended
Goods Shed area
(Complete platform , Once a
1 47038.68
goods office and month
traders room)
Goods shed approach Once every
2 8395.92
Road alternate day
Once a
3 Goods line/track 12809.16
month
Total marks obtained/maximum mark
a) For Complete platform , goods office and traders room:
1. Very Satisfactory: Cleaning work attended as per minimum cleaning frequency prescribed, very neat and clean, no
visible dust/stains/spit marks are found.
2. Satisfactory: Minimum prescribed cleaning frequency has been attended, neat and clean, partially visible
dust/stains/spit marks are found only in pockets.
3. Average: Minimum prescribed cleaning frequency has been attended, neat and clean, partially visible dust/stains/spit
marks are found, also pockets not cleaned properly.
4. Poor: Minimum prescribed cleaning frequency has not been attended, quite visible dust/stain/spit marks are found,
waste not lifted properly etc.
5. Not attended: No frequency followed.

b) For Goods shed approach Road & Goods line/track scoring should be done as under:
1. Very Satisfactory: Cleaning, Sweeping, & Rag picking work attended as per minimum cleaning frequency prescribed,
approach road & track area are found very neat, no visible rags are found.
2. Satisfactory: Minimum prescribed Cleaning, Sweeping, & Rag picking frequency has been attended, small things are
found spread in some places.
3. Average: Minimum prescribed Cleaning, Sweeping, & Rag picking frequency has been attended, small things are
found spread in many places.
4. Poor: Minimum prescribed Cleaning, Sweeping, & Rag picking frequency has not been attended; bigger size things are
found spread.
5. Not attended: No frequency followed.
(6) Additional areas as deemed fit (the work entrusted by the site-in-charge).

Average
Performance
Area in Offered area Actual area (in
Sr. Description of Minimum Cleaning rating for a
Sqft (in Sqft) to be Sqft) has been
No. premises frequency day (marks
(approx.) attended attended awarded out
of 4)

Total marks obtained/maximum mark

Scoring should be done as per relevant categories mentioned above as decided by HI/ nominated railway
representative of respective stations.

Maximum Marks awarded for a day for evaluation of cleaning standard will be 4 for individual areas
(as mentioned above). This will be counted as under: Very Satisfactory-4, Satisfactory-3, Average-2,
Poor-1, Not attended-0.

Over all total ……..............marks obtained out of the maximum marks of…………………on date………………..…. for
cleaning of………………………………………………………………………………………………………………………………………………..…area.
Note: 1) The cleaning frequency mentioned in above tables are minimum requirement of contract,
contractor have required to maintain the satisfactory cleaning slandered round the clock in all the
station premises by deployment of sufficient housekeeping staff and cleaning consumables and
machines as required. 2) Before commencement of work contractor and railway representative will
record the actual area to be cleaned in above given formats for individual premises and same shall be
cleaned every day. In case of addition or deletion of existing/new area same shall be informed by
authorized railway representative at least 24 hrs in advance. 3) As the supervision of Goods sheds area
shall be made through authorized representative of Sr. DCM/BRC, Hence performance rating for Goods
shed area shall be recorded independently by authorized representative of Sr. DCM/BRC and
proportional deduction as per performance rating shall be done by him from monthly bills of
contractor individually for goods sheds area.

Performance rating system: HI or nominated railway representative will record the consolidated
average score for a day based on the feedback register submitted by the contractor supervisor for
work performed by his staff for previous day. The contractual staff will provide a feedback register to
the user of respective areas to evaluate their clearing work in the shift/day as per the format given
below:

Sr. No…………………
Sr. Date Name of Area of Designation Evaluation Score Remark Signature of
premises premises of railway for the shift warded if any railway
(in Sqft) staff (Ist/IInd/IIIrd out of 4 representative
evaluating the shift) or day for the
 cleaning shift/day
performance

User of respective premises will evaluate the cleaning performance of contractual staff for cleaning
work performed by him in a shift/day. It is responsibility of user of respective premises to provide a
written complaints to HI or nominated railway representative through e-mail with details of their
premises and his designation if minimum specified cleaning frequency has not been attended or
cleaning work found unsatisfactory in particular day/shift and contractual staff has not offered him a
work evaluation register for evaluate the work performance in previous day/shift. If no complaints have
been received from user of respective premises then it will be treated that cleaning work has been
performed satisfactory by contractual staff in their premises for previous day/shift and score shall be
assigned accordingly. In case the offices are closed in particular shift and because of that contractual
staff shall are unable to attend the cleaning work, same shall be recorded by cleaning staff in remark
column of work evaluation register and score for that premises shall be awarded as satisfactory for that
premises, however railway representative or user can ask the contractual staff to clean that area on
following day/shift if cleaning work not attended due to closure of offices in previous shift/days.
Following information’s should be mentioned of 1ST page of Work performance evaluation registers)

Contract order No. & date: Name of Contractor firm:

Work performance Sr. No. from………….

Name of Station
evaluation registers issued To……………
Name of railway
representative and Name of contractor
designation with mobile Supervisor with mobile no.:
no.:
Signature of railway Signature of contractor
representative: Supervisor:

Note:

1)The Sr. no. of pages of evaluation sheet from page no. …….. to page no. ………should be recorded by nominated
ST
railway representative on 1 page before issuing of performance evaluation register to the contractor staff. Every
page of performance evaluation registers should have a unique alphanumeric Sr. No. like A01, A02, A03…..etc.
2) At a time multiple performance evaluation register can be issued by authorized railway representative to avoid the
delay to record the work performance by indivisible user of contractual staff.
3) All the registers/evaluation sheet required under this contract shall be provided by contractor at his own cost.
4) Evaluation for cleanliness of passenger interface area like platform, waiting rooms etc. which user are not being
defined will be carried out by HI or nominated railway representative itself.
 Payment Schedule for station premises & Goods sheds cleaning work

Average monthly Performance rating (i.e. total marks obtained

during month / maximum marks*100) Deductions

>80% Payment as per monthly due payment

will be made
>70% up to 80% 10% penalty of monthly due payment
will be imposed
>60% up to 70 % 20% penalty of monthly due payment
will be imposed
>50% up to 60 % 30% penalty of monthly due payment
will be imposed
< or = 50% 50% penalty of monthly due payment
will be imposed
Note: Penalty as mentioned in penalty clause shall be imposed over and above the above said
deduction.
 Annexure-C
DETAILS OF CLEANING EQUIPMENT AND TOOLS TO BE DEPLOYED AT EACH STATION AS
PROPOSED BY THE TENDERER
S. Type of Tools/ Equipment to be deployed for
Make/ model Qty.
No the work
1 Dusters Reputed make
2 Bombay Brooms Reputed make
3 Goa Brooms Reputed make
4 Steel Scrubber Reputed make
5 Scrubbing brush with handle Reputed make
6 Floor mop Reputed make
7 Plastic Buckets - 14 Ltrs Reputed make
8 Plastic Buckets - 5 Ltrs Reputed make
9 Easy clean 50 cmt ROOTS 558260048/similar Roots or similar
10 Spray bottles (Plastic) Reputed make
11 Cleaning cloth Reputed make
12 Spin mop Reputed make
13 Floor squeegee wiper with long handle Reputed make
14 Brush round for cobweb cleaning Reputed make
15 Brush curved for cobweb cleaning Reputed make
16 Glass wiper Reputed make
17 Mop with long handle reusable & threaded Reputed make
18 Microfiber cloth Reputed make
Double sided toilet brushes Spotzero or Milton
19 Milton or similar
or similar
Single side brush of spotzero by Milton
20 Milton or similar
orsimilar
21 Punjha Reputed make
22 Scrubbing Brushes Plastic Reputed make
23 Wire brush with handle Reputed make
24 Cindy dust box (Roots TT 5170 or similar) Roots or similar
25 Broom for dust pan (Roots TT 5562 or similar) Roots or similar
Hand drawn Trolleys for collection and disposal
26 of Refuse with rubber Tyres plastic moulded Roots or similar

27 Cobweb long pole threaded Reputed make

 28 Twin bucket & spin mop Reputed make
29 EZE clean plus 50 (TT559260002 roots/similar) Reputed make
30 Aluminium Ladder with platform suitable for
Reputed make
station requirement
31 Metal scraper with long handle Reputed make
32 Drainage phawra with handle pole Reputed make
33 Showel Reputed make
34 Gamelas Reputed make
35 Buckets GI Reputed make
36 Wheel Barrows Reputed make
37 Face recognition biometric attendance system Reputed make
with a computer, printer & computer table
38 PVC pipe (60 meter length) Reputed make
39 If any cleaning tools and consumables other than the above are likely
to be deployed then the same is to be specified by the contractor
along with his offer.

Note:

1. The above list is indicative only. The Contractor has to arrange all tools and equipment
required to carry out the work in a satisfactory manner. In case it is found that the
quality of cleaning is not upto the required standard, the contractor may be asked to
increase the cleaning tools & equipments at no additional cost to railways.
2. Details of Machines and equipment proposed to be deployed by the contractor should
be given in the above table
 Annexure-D

APPROXIMATE QUANTITY SCHEDULE

The approximate quantity schedule which will be consumed in 4 years has been given below:

S. No. DESCRIPTION QTY (in Sqft)

1 /NS: Composite cleaning contract including Mechanized Cleaning, Rag Picking and Garbage
disposal for upkeep of Ankleshwar Railway Station & railway colony premises
1 Mechanized cleaning area 22,79,89,599.60
2 Non mechanized cleaning area 20,62,54,054.00

3 Rag picking area 35,19,04,822.00

4 Cleaning of toilets & Urinals 41,34,866.00

2 /NS: Composite cleaning contract including Rag Picking and Garbage disposal for upkeep of
Ankleshwar Goods Shed premises
Goods Shed area (Complete platform , goods office and
1 22,57,856.64
traders room)
2 Goods shed approach Road 61,29,021.60
3 Goods line/track 6,14,839.68

Note:

1) The area given in Sqft for cleaning of station premises in above schedule is the carpet area only.
Cost for cleaning of side walls, roofs, floors, steps, side railing, office/station equipments &
machinery, benches, signage/boards, water fountains, drainage lines etc. available in station
premises & Goods sheds area should be included in per Sqft per day cleaning rate of various
schedule items.
Annexure-E
Annexure-F