Guest Room Management System (GRMS) Overview
What is GRMS?
A Guest Room Management System (GRMS) is an intelligent automation solution used in hotels to control
and monitor guest room functions such as lighting, HVAC, curtains, and service indicators. It enhances guest
comfort, reduces energy consumption, and streamlines hotel operations.
Key Objectives
- Enhance guest comfort and convenience
- Enable energy saving via occupancy detection
- Centralized monitoring and control
- Integrate with Property Management Systems (PMS)
Core Functions
- Lighting Control: Manual and automatic scene-based lighting
- HVAC Control: Temperature adjustment based on presence
- Curtain/Blind Control: Automated or manual operation
- DND/MUR Indicators: Do Not Disturb / Make Up Room status
- Keycard Detection: Switch modes based on occupancy
- Scene Management: Welcome, Sleep, Exit modes
- Integration with PMS, BMS, and other systems
System Architecture
1. Front Desk or PMS System
2. GRMS Central Server
3. Room Control Unit (RCU)
4. End Devices: Lights, HVAC, Curtains, Switch Panels
Communication can be over TCP/IP, Modbus, KNX, or other protocols.
Hardware Components
- RCU (Room Control Unit)
                    Guest Room Management System (GRMS) Overview
- Wall Panels (Touch or Push Buttons)
- Motion and Door Sensors
- Thermostats
- Curtain Motors
- Keycard Holder
Software Features
- Real-time room monitoring
- Remote access and control
- Alarm and notification system
- Integration with PMS and BMS
- Scene and schedule management
Communication Protocols
- Modbus / BACnet for BMS integration
- KNX, DALI, ZigBee, Z-Wave for device control
- TCP/IP for server-client interaction
Typical Guest Experience Flow
1. Guest checks in -> Room enters Welcome Mode
2. Keycard inserted -> Lights and HVAC activate
3. Guest presses DND -> Room panel updates, staff notified
4. Guest leaves -> Energy saving mode activated
Testing Use Cases
- Keycard test: activates room systems
- Motion detection: lights/HVAC adjust
- Button press: triggers room scenes
- Network failure: test fallback modes
- PMS link: automatic room readiness
                   Guest Room Management System (GRMS) Overview
Vendors & Platforms
- Interel
- Schneider Electric
- Honeywell
- Legrand / BTicino
- Lutron
Standards & Certifications
- KNX Certified
- EN15232 (Energy Performance)
- ASHRAE 135 (BACnet)
- IEC 61131-3 (PLC Programming)