RESUME
Of
SUPRIO DUTTA
Mailing Address : 52,Thanaghat,Mymensingh Sadar, Mymensingh.
Contact Number : +88 01681-420333
E-mail : suprio.dutta@citybankplc.com
ssupriodutta@gmail.com
CAREER OBJECTIVE:
To achieve an optimum level of professional expertise by utilizing my innovative potential
and multidisciplinary skills. I aim to develop a proactive career in a challenging and dynamic
working environment, preferably as a banker. I am dedicated and results-oriented, with a
proven track record in merchant acquisition and relationship management. My goal is to
leverage my expertise to contribute to the success of a dynamic organization, seeking
responsibilities and opportunities that align with my academic background and skills, helping
me advance my career.
Present Employment History:
Present Employer : City Bank PLC
Employee ID : 20230927
Period : 06 November 2023 to till date
Designation : Merchant Relationship Officer
Department : Merchant Business, Cards
Division : Retail Banking
Location/Branch : Mymensingh Branch
Present Major Duties & Responsibilities:
▪ Actively engage in expanding card
acceptance by regularly acquiring new merchants.
▪ Proactively work to meet and exceed set merchant signup targets, driving overall
business growth.
▪ Prioritize regular visits to merchants to address and resolve customer complaints and
merchant-related issues promptly.
▪ Build and maintain strong, proactive relationships with merchant personnel to secure
preference over competitors.
▪ Facilitate the opening of business accounts for merchants with City Bank PLC,
ensuring smooth and efficient transaction processes.
▪ Manage the collection of sales slips for copy requests and chargeback transactions,
ensuring compliance and accuracy.
▪ Consistently work towards meeting and exceeding volume targets, contributing to the
attainment of business goals.
▪ Stay informed about new events at merchant locations, such as outlet inaugurations
or participation in fairs, providing timely support and capitalizing on new
opportunities.
▪ Ensure smooth and efficient service delivery at top merchant locations, maintaining
high levels of satisfaction and loyalty.
Additional achievements and contributions:
▪ I proactively took the initiative and played a crucial role in enhancing the bank's
financial strength by successfully securing and booking around 1.37 crore BDT in
fresh fixed deposits under my RM Code.
EDUCATIONAL QUALIFICATION:
Degree Institution GPA/CGPA Group/Subject
Master of Science National University 2.94/4.00 Mathematics
(2016) (Anandamohan
College Mymensingh)
Bachelor of (National University 2.82/4.00 Mathematics
Science (2015) Anandamohan College
Mymensingh)
Higher Secondary Royal Media College 3.40/5.00 Science
Certificate (Dhaka Board)
(2010)
Secondary School Mukul Nekaton High 4.81/5.00 Science
Certificate School
(2008) (Dhaka Board)
Course Institute Country Location Year Duration
Prevention of City Bank PLC Bangladesh City Shikhi 2024 01 days
Money Laundering (Online
& Terrorist Platform)
Financing
LANGUAGE PROFICIENCY:
▪ Proficient in English and Bengali (both speaking and writing).
COMPUTER SKILLS :
▪ Familiar with Microsoft Office tools & application software, including MS Word, MS
Excel, MS PowerPoint, Email, and Internet Browsing.
SKILLS:
▪ Ability to work independently and in a group.
▪ Capability to organize and lead a team.
▪ Quick learner with a good command of the English language and computer skills.
▪ Effective communication and relationship-building skills with people of all statuses.
▪ Flexible, dependable, and able to work under tight deadlines and extended hours.
▪ Strong analytical and decision-making abilities under any circumstances.
EXTRA-CURRICULUM ACTIVITIES:
▪ Reading books and magazines.
▪ Traveling and meeting new people.
▪ Watching television, sports, surfing the internet, chatting, and playing cards, chess,
carrom, badminton, etc.
PERSONAL DETAILS:
Father’s Name : Sushanta Dutta
Mother’s Name : Aleya Dutta
Present Address : 52,Thanaghat,Mymensingh Sadar, Mymensingh
Permanent Address : 52,Thanaghat,Mymensingh Sadar, Mymensingh
Date of Birth : 1st January 1994
Height : 5'-10″
Nationality : Bangladeshi (By Birth)
Marital Status : Unmarried
Religion : Hindu
Gender : Male
Place of birth : Mymensingh
Blood Group : A+(ve)
REFERENCE:
1. 2.
Name: Md. Shah Alam Name: Md. Amir Hossain
Designation: CM Cluster-4 Dhaka North & BM Designation: Professor
Mymensingh Branch Department: Mathematics
Department: Retail Banking Organization: Anandamohan College Mymensingh.
Organization: City Bank PLC Address: Mymensingh
Address: House 20(1 st fl) Road: Choto Bazar, Cell: 01712509570
Mymensingh-2200. Email:prof.amir1966@gmail.com
Cell:01711101398
Email: shah-alam@thacitybank.com
DECLARATION:
I Certify that the information provided above is true, complete and Correct to the best of my
knowledge and belief.
Signature
Name : Suprio Dutta
ID : 20230927
