CHECK IN PROCESS

Contoh 1

Berikut ini adalah percakapan antara seorang tamu hotel ABC bernama Mr. John saat
akan check-in ke hotel.

Hotel: Welcome to ABC Hotel. How may I help you? (Selamat datang di ABC Hotel. Ada yang
bisa dibantu?)

Guest: Hello.. I’d like a room for three nights, please? (Halo.. Saya butuh kamar untuk tiga
malam)

Hotel: Sure. We have three types of room, single, twin and double room. (OK. Kita ada tiga tipe
kamar, single, twin dan double)

Guest: Single room please. (Kamar single saja)

Hotel: Single room for three nights, will cost you $300. And we require $50 security deposit, it
will be refunded when you check out. (Kamar single untuk tiga malam, harganya $300. Dan kami
butuh deposit $50, akan dikembalikan setelah checkout)

Guest: Great. (OK)

Hotel: Can I have your ID? (Bisa minta KTP-nya?)

Guest: Here you are.. (Ini)

Hotel: Thank you Mr. John. Your total is $350. How would you like to pay? (Terima kasih Pak
John. Totalnya $350. Mau bayar pakai apa?)

Guest: I’d pay with cash. Here it is. (Bayar cash saja.)

Hotel: Here is your key card Mr. John. Your room number is 303. It’s on the third floor. You will
find the lift at the end of passageway. (Ini kuncinya Pak John. Kamarnya nomor 303. Di lantai
tiga. Liftnya ada di ujung lorong ini.)

Guest: Thank you very much. (Terima kasih banyak)

Contoh 2

Sementara contoh kedua adalah percakapan saat check-in hotel antara tamu bernama Mr. Smith
dengan resepsionis, termasuk saat harus melakukan pembayaran.

Guest: Good Morning.. I’ve booked a room through ticket.com (Selamat pagi.. Saya sudah
booking lewat ticket.com)
Hotel: Good Morning.. May I see your ID please? (Selamat pagi.. Bisa lihat KTP-nya?)

Guest: Here it is.. (Ini)

Hotel: Yes, we’ve your reservation Mr. Smith, one twin room, staying for two nights. It is all
paid up. (Ya, kami ada reservasi atas Mr. Smith, twin room, dua malam. Sudah dibayar semua.)

Guest: Yes, you are right. (Ya benar.)

Hotel: Please sign your name here. (Tanda tangan di sini)

Guest: Sure. Can someone help me with my luggage? (Baiklah. Bisakah seseorang membantu
saya membawa koper ini?)

Hotel: Thank you very much Mr. Smith. I will call the bellboy to handle your luggage. If you
need any help just call the front desk. (Terima kasih Pak Smith. Saya akan panggil bellboy untuk
membawa kopernya. Kalau butuh bantuan telepon saja front desk.)

Contoh 3

Guest: Hello.. I’d like to book a room, please. (Halo.. saya mau booking kamar)

Hotel: Welcome to ABC Hotel. I’m sorry we don’t have any room available. This weekend is
peak season. (Selamat datang di ABC Hotel. Maaf kamarnya penuh. Akhir pekan ini peak
season)

Guest: Oh.. OK. (Oh.. OK)

Hotel: There is a hotel accross the street, XYZ hotel. I’ll help you to call the hotel, if you
want. (Di seberang jalan ada hotel XYZ. Saya akan telpon hotel jika anda mau.)

Guest: Sure (OK)

Hotel: Please wait… Yes, there are 3 rooms left. (Tunggu sebentar… Ya ada 3 kamar kosong)

Guest: Thank you for your help. (Terima kasih atas bantuannya.)

Contoh 4

Guest: Hi.. I want to check in. (Hi.. aku mau check in)

Hotel: Hi.. Do you have any reservation? (Hai.. sudah reservasi?)

Guest: I’ve book through travel.com (Sudah booking lewat travel.com)

Guest: Jeniffer Crow. (Jeniffer Crow)

Hotel: Can you spell your last name, please? (Bisa ulangi nama belakangnya?)

Guest: C R O W (C R O W)

Hotel: Yes, we have reservation for Mrs. Jeniffer Crow for three night sarting from today. Is that
right. (Ya, kami ada reservasi atas nama Jeniffer Crow untuk tiga malam mulai malam ini)

Guest: Yes, that is right. (Ya benar sekali)

Hotel: Can I have your ID please? (Bisa lihat KTP-nya?)

Guest: Here is my passport. (Ini passport saya?)

Hotel: Your room is all paid up. But we need $100 security deposit, we will refund when you
check out. How would you like to pay? (Kamarnya sudah dibayar. Tapi kami butuh $100 untuk
deposit. Mau bayar pakai apa?)

Guest: Take my card.. (Ini kartu saya)

Hotel: Thank you. Your room 404 is ready. And here is your key. (Terima kasih. Kamarnya
nomor 404. Ini kuncinya)

Guest: What time breakfast will be served? (Jam berapa sarapannya?)

Hotel: You will be served from 7:00 until 10:00. Just tell your room number to restaurant front
desk. (Sarapan mulai jam 7 sampai jam 10. Bilang saja nomor kamarnya ke front desk restoran)

Guest: How about WIFI password? (Password WIFI-nya bagaimana?)

Hotel: Here in your key, there is a password stated. (Ini di kunci kamar, ada passwordnya)

Guest: Thank you very much. I’ll just go to the room. (Terima kasih banyak. Saya akan langsung
ke kamar.)

Hotel: You’re welcome. If you need any help just press 0 to call front desk. (Sama-sama. Jika
butuh bantuan tekan 0 saja)

CHECK OUT PROCESS

Dialogue I

Guest: Good afternoon. (Selamat siang)

Guest: Yes. I’m sorry for being a bit late. (Ya. Maaf saya agak terlambat)

Receptionist: No problem, Sir. (Tidak apa-apa, Pak)

Guest: Is there any extra charge for that? (Apakah ada biaya tambahan untuk itu?)

Receptionist: No, Sir. May I know your room number? (Tidak, Pak. Boleh saya nomor kamar
Anda?)

Guest: It’s 324 (Kamar 324)

Receptionist: Mr. John Smith, room booked from August 3rd until 5th. Is that correct? (Tuan John
Smith, kamar dipesan mulai tanggal 3 Agustus sampai tanggal 5. Apakah datanya benar?)

Guest: Yes, it is. (Ya, benar)

Receptionist: So, the total of your bill is $845. How would you like to pay, Sir? (Total tagihan
Anda $845. Bagaimana Anda ingin membayarnya?)

Guest: I will use cash. (Saya akan pakai uang tunai)

Receptionist: Alright, Mr. Smith. Please sign here.

(Baik Bapak Brown. Silahkan tanda tangan di sini)

Guest: Sure. (Baik)

Receptionist: May I know if you enjoyed your stay here? (Boleh saya tahu apakah Anda senang
menginap di sini?)

Guest: Every thing’s great, I loved the meal so much. (Semuanya baik, saya sangat menyukai
makanannya)

Receptionist: Thank you, Sir. I hope you will be back to visit us again soon. (Terima kasih, Pak.
Saya harap Anda kembali lagi ke sini segera)

Guest: I will. (Ya)

Dialogue II

Guest: I’m leaving now. Here is the key to my room. (Saya akan pergi sekarang. Ini kunci kamar
saya)
Receptionist: Thank you. Please wait a second and I’ll give you your receipt. Here you
go. (Terima kasih. Tolong tunggu sebentar dan saya akan beri kwitansi Anda. Ini)

Guest: Thanks. (Terima kasih)

Receptionist: So, how was everything during your stay here? (Jadi, bagaimana pengalaman Anda
selama menginap di sini?)

Guest: It was great, but the room service is a bit slow. I’ve never waited for my meal to come
longer than 30 minutes before. (Baik saja, akan tetapi room service-nya agak sedikit lamban.
Saya belum pernah menunggu makanan datang lebih dari 30 menit sebelumnya)

Receptionist: We’re really sorry for the inconvenience. We will make sure everything’s better
next time you are here. (Kami mohon maaf atas ketidaknyamanannya. Kami pastikan semuanya
lebih baik ketika Anda datang lagi di lain kesempatan)

Dialogue III

Guest: Good morning, I’d like to check out now. Here is my key. (Selamat pagi, saya mau check
out sekarang. Ini kunci saya)

Receptionist: Good morning. Let me just print you a receipt. Here you go. (Selamat pagi. Akan
saya cetakkan kwitansi untuk Anda. Silahkan)

Guest: Thanks. (Terima kasih)

Receptionist: Do you need a taxi or any help with your bags? (Apakah Anda perlu taksi atau
bantuan dengan barang bawaan Anda?)

Guest: Yes, please. I need a cab to take me to the railway station. (Ya. Saya butuh taksi untuk
mengantar saya ke stasiun)

Receptionist: There should be one waiting at the front doors. Let me take you there. (Biasanya
ada taksi di pintu depan. Mari saya antar)

You: Thank you. (Terima kasih)

Dialogue IV

Guest: My stay is over. Here’s the key to my room.

(Waktu menginap saya selesai. Ini kunci kamar saya)

Receptionist: Thank you. And here’s your receipt, Sir. I hope your stay here was
satisfactory. (Terima kasih. Ini kwitansi Anda, Pak. Saya harap pengalaman menginap Anda di
sini memuaskan)
Guest: This hotel is great, most of my time here was pleasant. (Hotelnya baik sekali, sebagian
besar waktu saya di sini menyenangkan)

Receptionist: I’m glad to hear that. Do you need a taxi? (Saya senang mendengarnya. Apakah
Anda perlu taksi?)

Guest: No, thanks. (Tidak, terima kasih)

Receptionist: We’re hoping to see you here again. Please have a safe trip home. (Kami berharap
bisa berjumpa dengan Anda lagi di sini. Semoga perjalanan pulang Anda aman)

RESERVATION PROCESS

Begining a Call
 Hello, this is…
 Hello, this is Ryan Bari.
 Hello, this is Ryan Bari from Paramount Publishing.
Answering a Call
 ABC Computer, Helen speaking. How can I help you?
 Thank you for calling ABC Computer. How may I direct your call?
 ABC Computer – good afternoon.
Asking for someone
 May I speak with…?
 Could I speak with…?
 Could/May/Can I speak to Charles Steven, please?
 I’d like to speak to Charles Steven, please.
 Could you put me through to Charles Steven , please?
 Could I speak to someone who …
 I am just calling to say…
Asking for the caller’s name
 Who’s calling, please?
 Could I take your name, please?
 Hello, caller. Could/May I have your name, please?
Stating the Intention
 I’m calling about…
 I’m calling to…
 I’m calling about the job opening I saw in the newspaper.
 I’m calling to register for the upcoming conference.
Explaining absence
 I’m afraid Mr Steven isn’t in at the moment.
 I’m sorry, he’s in a meeting at the moment.
 I’m afraid he’s on another line at the moment.
 I’m sorry but Mr Steven is away on business until Thursday.
 I am sorry you have dialed a wrong number.
 He is not in office now.
Connecting someone
  One moment please – I’ll put you through.
 Please hold.
 I’ll transfer you.
 May I ask who’s calling? / Who’s calling, please?
 One moment (Just a second or moment), please.
 I’ll see if he is in or if Mr Steven is available.
 Please hold on. I will get you through him.
 Could you hold the line, please?
 Please, hold the line.
 Certainly, Mr KevinJelf. I’ll just put you through.
 Of course, Mr Jelf. I’ll just see if he’s available.
 Mr Jelf? Thank you for holding. I’m just putting you through to Mr Steven.
 I’ll put you through.
 I’ll connect you.
 I’m connecting you now.
Taking Leaving Messages
 I’m sorry, Natalie’s in a meeting at the moment..
 I’m sorry, she’s on another call.
 I’m sorry, Natalie has left for the day.
 I’m sorry, Natalie’s not in her office right now.
 I’m sorry, she’s out of town at the moment.
 I’m sorry, she’s not available at the moment.
 Would you like to leave a message?
 Can I take a message?
 No thanks, I’ll call back later.
 Could you ask her to call me back?
 Please ask him to call me back.
 Please tell him/her that the documents are ready.
 Please remind him/her that he/she has a dentist appointment tomorrow.
Clarifying or Confirming Information
 Let me read that back to you.
 Could you spell your last name for me?
Finishing a Call
 Well, it was nice talking with you.
 Thanks for calling.
 Thank you so much for your help.
 Thanks you for calling. See you next time
 Thank your for the call. I really appreciate it.
 I’ll get in touch in a couple of days.
 I’ll call you back a little later
 Talk to you soon.
 Bye.
 Take care.
 Have a nice day
Conversation 1

Receptionist : Thank you for calling, Whiteglow Restaurant. May I help you?
Caller: I want to make a reservation for five.
Receptionist: Alright, is it for tonight?
Caller: Yes, please.
Receptionist : What time would you like the reservation for?
Caller: I’d prefer 7:00
Receptionist: Fine, I have a table for five for tonight at 7:00, if you would just give me your
name
Caller: It’s Adam Smith.
Receptionist: Alright, Mr. Smith, see you tonight at 7:00!
Caller: Great, thanks for the help!

Conversation 2
Receptionist : Thanks for calling Quality Inn. Morine speaking.
Caller : Hello. I’m interested in booking a room for the September long weekend.
Receptionist : I’m afraid we’re totally booked for that weekend. There’s a convention in town
and we’re the closest hotel to the convention center.
Caller : Oh, I didn’t realize. Well what about the weekend after that?
Receptionist : So… Friday the seventeenth?
Caller : Yes. Friday and Saturday.
Receptionist : It looks like we have a few vacancies left. We recommend that you make a
reservation, though. It’s still considered peak season then.
Caller : Okay. Do you have any rooms with two double beds? We’re a family of four.
Receptionist : Yes, all of our rooms have two double beds. The rate for that weekend is $129
dollars a night.
Caller : That’s reasonable. And do you have cots? One of my daughters might be bringing a
friend. Masih terjangkau.
Receptionist : We do, but we also charge an extra ten dollars per person for any family with over
four people.
Caller : Okay, but I’m not positive if she is coming. Can we pay when we arrive?
Receptionist : Yes, but we do require a fifty dollar credit card deposit to hold the room. You can
cancel up to five days in advance and we will refund your deposit.
Caller : Great, I’ll call you right back. I have to find my husband’s credit card.
Receptionist : Okay. Oh, and just to let you know…our outdoor pool will be closed, but our
indoor pool is open.