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TOURISM GRADE 11 JUNE 2025

GRADE 11 TOURISM
JUNE EXAMINATION

Name of learner:

Grade: 11 Date:

Subject: Tourism Duration: 2 hours 30 minutes

Examiner: Ms L Zhou Moderator: Mr Justin
TOTAL MARKS 150

INSTRUCTIONS AND INFORMATION

Read the instructions carefully before answering the questions.

1. This question paper consists of 18 pages and FIVE sections.

2. ALL questions in SECTIONS A, B, C, D and E are COMPULSORY.
3. Start EACH QUESTION on a NEW page.
4. You may use a non-programmable pocket calculator.
5. It will be to your advantage to show all calculations.
6. Round off your calculations to TWO places after the decimal point.
7. Write neatly and legibly.
8. The following table is a guide to help you allocate your time according to each
section.
SECTIO
QUESTION TOPIC MARKS TIME
N
A 1 Short questions 30 30 minutes
B 2 Foreign Exchange 20 20 minutes
Cultural and Heritage
C 3 30 30 minutes
Tourism
D 4 Tourism Sectors 50 50 minutes
Domestic, Regional and
E 5 20 20 minutes
International Tourism
150 150
TOTAL
marks minutes
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TOURISM GRADE 11 JUNE 2025

SECTION A: SHORT QUESTIONS

QUESTION 1

1.1 Various options are provided as possible answers to the following questions.
Choose the answer and write only the letter (A – D) next to the question
numbers (1.1.1 – 1.1.5) in the ANSWER BOOK, for example, 1.1.6 D.

1.1.1 The most suitable facility when exchanging rand for foreign
currency.
A Major hotels
B Cruise liners
C Holiday resorts
D Foreign exchange bureaux
(1)
1.1.2 On a domestic flight, a … is most likely to be confiscated from a passenger
at the security control point.
A pair of nail scissors
B laptop
C container of headache pills
D cellphone (1)

1.1.3 This South African marketing campaign encourages … tourism.

A regional
B niche
C domestic
D cultural (1)

1.1.4 A flight from Johannesburg, South Africa to New York, USA is classified
as a … flight.
A short haul
B transatlantic
C transcontinental
D connecting (1)
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TOURISM GRADE 11 JUNE 2025

1.1.5 A machine used at airports to verify the identity of passengers:

A X-ray security scanner
B Identity document
C Biometric scanner
D Thermal body scanner (1)

1.1.6 Advice to a first-time passenger on a luxury cruise liner:

A The cheapest cabins are located at the back of the ship on the top
deck.
B Casinos on board cruise liners are open 24 hours a day.
C The code PS on the website indicates that if the passenger books
early there will be a reduction in the price of the cruise.
D Book a mid-ship cabin if you tend to suffer from motion sickness. (1)

1.1.7 This airline is known as South Africa’s national carrier:

A SA Express
B Mango
C SA Airlink
D SAA (1)

1.1.8 A limitation when seated in the emergency seat on an aircraft:

A The passenger has more leg room than in other seats.
B There is no toilet nearby for the passenger to use.
C A female passenger may not put her handbag on the floor of the
aircraft under her seat.
D The passenger will be served first when the cabin crew serve
beverages. (1)
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TOURISM GRADE 11 JUNE 2025

1.1.9 Tourists visiting paleontological heritage sites will be able to view …

A fossils
B meteorite craters
C shipwrecks
D artifacts (1)

1.1.10 The Vredefort Dome is currently the largest and one of the oldest known ….
impact sites in the world.
A asteroid
B meteorite
C artifact
D shipwreck (1)

1.1.11 In order to accommodate mobility impaired passengers, the Gautrain has …

A a website.
B audio announcements.
C level boarding facilities.
D CCTV cameras. (1)

1.1.12 An insurance option when renting a vehicle that covers the renter of the
vehicle in their personal capacity.
A WDW
B TLW
C PAI
D TWC (1)

1.1.13 A traveller exchanging R32 250 for a business trip to Germany

when the exchange rate is 17,46 will receive:
A €563 085,00
B €1 847,08
C $563 085,00
D $1 847,08
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TOURISM GRADE 11 JUNE 2025

(1)
1.1.14 Which document provides the framework for the tourism growth strategy of
South Africa?
A DTGS
B Environmental Act
C TGS
D White Paper for Tourism 1996 (1)

1.1.15 What is the main objective of the DTGS?

A To increase domestic tourism volume
B To address seasonality and geographical spread
C To increase domestic tourism expenditure
D All of the above (1)

1.1.16 Which festival is held in the Eastern Cape?

A Ficksburg Cherry Festival
B The Grahamstown National Arts Festival
C Arts Alive Festival
D Diwali (1)

1.1.17 SAHRA is an acronym for …

A South African Heritage Resource Agency
B South African Heritage Resource Association
C South African Heritage Recovery Agency
D South African Heritage Recovery Association (1)

1.1.18 Burial Grounds are protected by the …

A SAHRA
B NHRA
C TGH
D PBGA (1)
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TOURISM GRADE 11 JUNE 2025

1.1.19 The South African Minister of Tourism is…

A Lindiwe Sisulu.
B Mmamoloko Kubayi-Ngubane.
C Thokozile Xasa.
D Fikile Mbalula.
(1)

1.1.20 Which people make decorative and colourful beadwork patterns and motifs?
A Zulu
B Xhosa
C Ndebele
D The San (1)
[20]
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TOURISM GRADE 11 JUNE 2025

1.2 Choose a term from COLUMN B that matches a description in COLUMN A.

Write only the letter (A–G) next to the question number (1.2.1–1.2.5) in the
ANSWER BOOK, for example 1.2.6 H.

COLUMN A COLUMN B
A South African train known
1.2.1 to be one of the most A The Apple Express
luxurious trains in the world

1.2.2 Individual grave B Hector Pieterson

A old national marketing

campaign slogan that aimed
1.2.3 C Metrorail
to encourage domestic
tourism

1.2.4 Meteorite heritage site D Tswaing

1.2.5 Structure older than 60 years E Rovos Rail

F Castle of Good Hope

Nothing’s more fun than a Sho’t

G
Left
[5 × 1] [5]
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TOURISM GRADE 11 JUNE 2025

1.3 Choose the correct word(s) from those given in brackets. Write only the word
next to the question number (1.3.1–1.3.5) in your ANSWER BOOK.

1.3.1 A SAA flight from OR Tambo International Airport, Johannesburg to Charles

de Gaulle Airport, Paris will make use of a (wide/narrow) body aircraft. (1)

1.3.2 (Halal/haram) A term to describe any food that complies with a strict set of
dietary rules in Islamic.
(1)

1.3.3 (CDW/WDW) A person who requires insurance against damage to the

windscreen of a rented vehicle when hiring a vehicle will consider. (1)

1.3.4 The (‘shaking’/’bull’) dance is part of the Xhosa people. (1)

1.3.5 (Cuisine/Storytelling) forms part of the folklore of different cultures in South

Africa. (1)
[5]

TOTAL SECTION A: 30
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TOURISM GRADE 11 JUNE 2025

SECTION B: FOREIGN EXCHANGE

QUESTION 2

2.1

2.2 Melanie is planning a visit to her family in London. She has saved R8 500 to
use as spending money for her trip.

2.2.1 Melanie has never travelled internationally before and has heard about
the term “fluctuations” when exchanging currency.
Explain this term to her. (2)

2.2.2 List TWO places where Melanie should go to exchange her local currency
for foreign currency before her trip. (2)

[8]
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TOURISM GRADE 11 JUNE 2025

2.3 Study the images and answer the questions.

2.3. State the name of the currency labelled A. (1)

1
2.3. Name the country that uses the currency labelled B. (1)
2
2.3. Refer to the image labelled C and discuss the impact that tourist
3 spending will have on the economy of the region visited. (2 x
2) (4)

2.4. Use the exchange rate table provided to answer the questions.

Foreign currency Exchange rate

£ 20,28
$ 14,74

2.4.1 Calculate the amount of foreign currency that a traveller

will receive when exchanging R18 500 in preparation for
a trip to the United States of America.

NOTE: Round off your answer to TWO decimal places.

Show ALL steps of your calculation. (3)

2.4.2 Calculate the amount in rand that a South African

traveller will receive when exchanging £25 upon his
return from a trip to England.

NOTE: Round off your answer to TWO decimal places.

Show ALL steps of your calculation. (3)
[12]

TOTAL SECTION B: 20
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TOURISM GRADE 11 JUNE 2025

SECTION C: CULTURAL AND HERITAGE TOURISM

QUESTION 3

3.1 Read the statement below and answer the questions.

The Rainbow Nation was the name given to South Africa by Archbishop Desmond
Tutu after the first democratic election in 1994. This is a perfectly descriptive
name that captures the cultural uniqueness and diversity in South Africa.

3.1.1 Explain your understanding of the concepts:

(a) Cultural uniqueness (2)
(b) Cultural diversity (2)
(c) Heritage (2)

3.1.2 Identify the cultural group that best represents the cultural uniqueness of
South Africa in the Eastern Cape. (2)
3.1.3 Describe TWO aspects of the traditional dress of the cultural group
identified in QUESTION 3.1.2 that would attract tourists to visit the
Eastern Cape. (2 × 2) (4)
3.2 List the five (5) elements of culture with an example of each.
Redraw and complete the table below in your ANSWER BOOK.
(5 × 2) (10)
Element of culture Example of the element of culture
1.
2.
3.
4.
5.

3.3 Study the images depicting the Xhosa cultural uniqueness of the Eastern Cape
and answer the questions that follow.
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TOURISM GRADE 11 JUNE 2025

3.3.1 (a) Name the TWO main ingredients used to make the Xhosa cuisine
in the image labelled C. (2 × 1) (2)
(b) Identify the person in Xhosa culture that would utilize the articles in
the image labelled B. (2)
(c) Explain the link, in traditional communities, between the images
labelled A and D. (2 x 2) (4)

TOTAL SECTION C: 30
SECTION D: TOURISM SECTORS
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TOURISM GRADE 11 JUNE 2025

QUESTION 4
A Port Elizabeth school is planning a 10-day tour from the Eastern Cape to Gauteng
during the December 2023 school holidays. There will be nine learners and one teacher,
Mrs Sithole, going on the tour. As a member of the tour group and a Tourism learner, Mrs
Sithole has asked you to give advice to the other learners on various aspects of the
transport sector that the tour group will be making use of.

Read the information given for each question and answer the questions that follow.

4.1

4.1.1 Explain the difference between a compartment and a coupe. (2 × 2) (4)

4.1.2 Advise the tour group about the availability of food and refreshments on
board the train. (2)
4.1.3 Recommend what options are available regarding bedding (blankets and
pillows) for the tour group on board the train. (2)
4.1.4 Mrs Sithole would prefer to have a private bathroom for the duration of the
trip. Explain what bathroom facilities are available on board the train. (2)
[10]
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TOURISM GRADE 11 JUNE 2025

4.2 While in Johannesburg the tour group will hire a 10-seater bus from Pace Car
Rental for the 4 days that they will spend in Gauteng. The details of their rental
agreement are given below.
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TOURISM GRADE 11 JUNE 2025

4.2.1 Explain the following concepts to Mrs Sithole.

(a) Contract fee (2)
(b) Additional driver surcharge (2)
(c) Incidental cost (2)
(d) Traffic fine administration fee (2)

4.2.2 Explain the effect on the premium and excess payment for the rental
agreement should Mrs Sithole decide to select CDW and TLW insurance
and thereafter accidently reverse into a parked car. (4)

4.2.3 Calculate the total cost of the rental should the tour group require the
following:
 Delivery to the Johannesburg train station on Saturday, 7 December
 A trailer and GPS
 They travel 525 km during the 3 days of their rental period
NOTE: Include all costs and show ALL steps in your calculation. (5)
[17]

4.3 Upon completion of their tour in Gauteng the tour group will travel from their place
of accommodation in Randburg to OR Tambo International Airport aboard the
Gautrain.
4.3.1 Below are some concerns that members of the group have about the
Gautrain trip. Respond to each of their concerns in full, by giving them clarity
with the correct information on the Gautrain (make use of the numbering
system given in the picture 4.3.1 - 4.3.5)
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TOURISM GRADE 11 JUNE 2025

(5 × 2) (10)
4.3.6 List 3 benefits of the Gautrain for tourism in Gauteng. (3)
[13]
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TOURISM GRADE 11 JUNE 2025

4.4 On the final leg of the tour, the group will fly from OR Tambo International Airport,
Johannesburg to Port Elizabeth. Their flight details are given below.

4.4.1 Give the time that the tour group must check in at OR Tambo International
Airport prior to their departure. (2)
4.4.2 Mention and explain ONE method that the tour group can use to check in for
their flight. (2 × 2) (4)
4.4.3 Describe the procedure to be followed by the tour group when passing
through the security control point before boarding their flight. (4)
[10]

TOTAL SECTION D: 50
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TOURISM GRADE 11 JUNE 2025

SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM

QUESTION 5

5.1 Refer to the domestic travel deals extractions below and answer the questions that
follow.

5.1.1 The NDT’s Domestic Tourism Growth Strategy (2012–2020) has identified
FIVE domestic tourism market segments to inspire South Africans to travel.
Link the travel deals A and B each with one of the five domestic tourism
market segments as identified by the NDT’s Domestic Tourism Growth
Strategy. Give ONE reason why the travel deal will attract the interest of the
identified market segment.
Redraw and complete the table below in your ANSWER BOOK.
ONE reason why the
Domestic market travel deal will interest
Travel deal
segment the domestic market
segment
Travel deal A (2) (2)
Travel deal B (2) (2)
(2 × 4) (8)
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TOURISM GRADE 11 JUNE 2025

5.1.2 List FOUR strategic objectives of the Domestic Tourism Growth

Strategy (2012–2020). (4 × 2) (8)
5.2 Read the statement below and answer the questions.

On 2 May 2012 SA Tourism launched a new domestic marketing campaign. The

aim of Name
5.2.1 this marketing
the new campaign is to encourage
domestic marketing South
campaign Africansby
launched to SA
travel in their (1)
Tourism.
own country.
5.2.2 What is the slogan of the new domestic marketing campaign mentioned in
QUESTION 5.2.1? (1)
5.2.3 Name two (2) pillars the domestic marketing campaign was built on. (2)

TOTAL SECTION E: 20

GRAND TOTAL: 150