Characteristics of Communication             Process of Communication
Clarity - Ensuring the message is clear      Sender - initiates the exchange by
and easily understood by the receiver.       encoding and transmitting a message to
                                             the receiver.
Conciseness - Delivering the message
succinctly without unnecessary               Receiver - decodes this message,
information.                                 interprets its meaning, and provides
                                             feedback to the sender
Consistency - Maintaining uniformity in
the message to avoid confusion.              Encoding - The sender translates the
                                             idea into a message using symbols,
Feedback - Receiving responses from the      words, or gestures.
receiver to confirm understanding and
effectiveness.                               Channel - Choosing the appropriate
                                             medium to transmit the message, such as
Contextuality - Considering the context in   face-to-face conversation, telephone,
which communication occurs, including        email, or social media.
cultural and situational factors.
                                             Transmission - The message is sent
                                             through the selected channel to the
Types of Communication                       receiver.
Verbal - Involves the use of spoken or       Decoding - The receiver interprets and
written words to convey messages.            attempts to understand the message.
Non-Verbal - Utilizes body language,         Feedback - The receiver responds to the
facial expressions, gestures, posture, and   message, providing feedback to the
eye contact to communicate without           sender, which may lead to further
words.                                       communication.
Written - Entails conveying messages         Noise - Any external or internal factors
through written symbols, such as letters,    that can distort or interfere with the
emails, reports, and memos.                  message during transmission, such as
                                             background noise, language barriers, or
Visual - Involves the use of visual          misunderstandings.
elements like graphs, charts, logos, and
images to convey information.
Listening - An active process of receiving
and interpreting spoken messages.