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The document outlines key performance areas (KPAs) for a team related to customer service and site management, including metrics for lead times, grievance resolution, safety adherence, and compliance. Each KPA has associated weightings and target percentages, with marks achieved by the department listed for performance evaluation. The document emphasizes the importance of meeting or exceeding set targets to ensure operational efficiency and compliance.

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siva prasad
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20 views2 pages

Ab Store

The document outlines key performance areas (KPAs) for a team related to customer service and site management, including metrics for lead times, grievance resolution, safety adherence, and compliance. Each KPA has associated weightings and target percentages, with marks achieved by the department listed for performance evaluation. The document emphasizes the importance of meeting or exceeding set targets to ensure operational efficiency and compliance.

Uploaded by

siva prasad
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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S.

No Index Constitutent
1 TEAM KPA FOR CS-SSC/SITE (C AVERAGE Internal LEAD TIME 1-Receipt of Consignment To Serv
2 TEAM KPA FOR CS-SSC/SITE (C AVERAGE Internal LEAD TIME 2-Inspection Clearance to Parking
3 TEAM KPA FOR CS-SSC/SITE (C External GRIEVANCE RESOLUTION
4 TEAM KPA FOR CS-SSC/SITE (C Internal GRIEVANCE RESOLUTION
5 TEAM KPA FOR CS-SSC/SITE (C Adherence to Safety Norms ( Nil Deviations %age)
6 TEAM KPA FOR CS-SSC/SITE (C COMPLIANCE TO SYSTEM CIRCULARS/GUIDELINES
7 TEAM KPA FOR CS-SSC/SITE (C Clearing of FRM/ Audit Observations (% cases)
Measure WeightaStrech IntermediaBase Targets Achieved Marks by Department
Percentage 20 90 80 60 92 20
Percentage 15 95 90 70 95 15
Percentage 10 95 90 70 96 10
Percentage 10 95 90 70 97 10
Percentage 15 95 90 80 98 15
Percentage 15 95 90 80 100 15
Percentage 15 95 90 80 96 15

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