1

PART 5
A word or phrase is missing in each of the sentences below. Four answer choices are given
below each sentence. Select the best answer to complete the sentence. Then mark the letter (A),
(B), (C), or (D) on your answer sheet.

101. The team will dispatch your parcel as quickly as possible _________ the order is confirmed.
(A) once
(B) until
(C) while
(D) then

102. There are strategies you can take to help avoid _________ a bag or at least minimize the impact of
delayed, lost, stolen, and damaged luggage.
(A) to lose
(B) losing
(C) lost
(D) the loss

103. NEC Corporation is planning to _________ 23 million euros to the new projects over the next four years.
(A) interrupt
(B) subscribe
(C) allocate
(D) compensate

104. _________ to popular belief, most businesses don’t start with a novel idea or a huge start-up budget.
(A) Contrary
(B) Contrasted
(C) Contradiction
(D) Controversial

105. The contribution of property taxes to general revenue _________ 34 percent in 1977 to 30 percent in
1979, fell to a low of 27 percent in 2000, then returned to 30 percent in recent years.
(A) declined from
(B) rose to
(C) raised from
(D) decreased to

106. Today, the company Vimeo allows its employees to work %100 remotely, with the option of coming into
the office _________.
(A) on average
(B) at their own discretion
(C) with all due respect
(D) by no means
 2

107. No producer shall place a product on the market _________ the product is completely safe.
(A) provided
(B) unless
(C) in case
(D) so that
108. When startups put the wellness of their employees at the forefront of their business, they obtain
_________ results as employees’ work ethics are unmatched when they feel valued and supported.
(A) fascinate
(B) fascinate
(C) fascinated
(D) fascinating
109. Had the company _________ earlier when it was worth less than £8 million, Tony would have
received a far lower share.
(A) being sold
(B) sold
(C) been sold
(D) selling
110. _________ the manager tried hard to persuade him, Larry was determined to leave the company.
(A) Because
(B) Even though
(C) In spite of
(D) Due to

111. _________ all the candidates that applied for the job, Tom Ribbons was probably the most qualified
one.
(A) On
(B) In
(C) Of
(D) By
112. Last Monday, a famous business owner in Dallas was _________ of bank fraud and money
laundering in U.S. District Court in Texas.
(A) convinced
(B) concerned
(C) confirmed
(D) convicted

113. Hamdi Ulukaya, _________ as the yogurt king, is the founder of America's most popular yogurt brand,
Chobani.
(A) knows
(B) knowing
(C) know
(D) known
 3

114. The mobile app, Fitraise, enables individuals to ____________ money for charity organizations
while they run, walk, or cycle.
(A) raise
(B) rise
(C) increase
(D) grow

115. Gerrhard Gassner, a 58-year-old employee of the famous company MGG, says that he works
every day ____________ the company belonged to him; that way he makes himself responsible for
what he does.
(A) as if
(B) otherwise
(C) in case
(D) in order that

116. The company said it will _________ its Facebook and Instagram accounts and stop promotional
posts on Twitter.
(A) hack
(B) delete
(C) register
(D) read

117. Online retailers are among the other startups positioning themselves as ___________ and ethical
alternatives to throwaway trends.

(A) durable
(B) durability
(C) durably
(D) durableness

118. Pfizer became a household name during the pandemic after creating one of the first vaccines to
become __________ globally.

(A) available
(B) optional
(C) authentic
(D) obsolete

119. The world is filled with toxic people, and working with them is a pain. The key is to learn how to
__________ them early on, but this can be challenging.

(A) contradict
(B) frustrate
(C) demolish
(D) identify
 4

120. The economy is warming up again, though slowly, and while growth can be a benefit for stocks, it's a
___________ for bondholders.

(A) hazard
(B) factor
(C) consensus
(D) donation

121. Many publishers and TV networks use Snapchat to ___________ exclusive content, and we think
this will have more appeal to older generations over time.

(A) distributor
(B) distribution
(C) distribute
(D) distributive

122. The company noted that its efforts to adapt its vaccine to new strains of the virus are __________ to
increase demand for the product this year.

(A) expected
(B) expecting
(C) expect
(D) expectant

123. Shipments to this country have become a major headache for the __________ industry because
cargo crime is widespread in many areas.

(A) resource
(B) bargain
(C) founder
(D) freight

124. The company has announced that it plans to continue investing in its transformation with a focus on
building a commercial __________ in oncology.

(A) incapability
(B) capable
(C) capability
(D) capably

125. The pharmaceutical company forecasts that its revenue will be $5.4 billion, _________ a steep fall
from $18 billion, in 2022.

(A) what is
(B) whose
(C) which is
(D) that is
 5

126. The company’s CEO will retire early next year after a four-decade career at the company. He will be
___________ by his deputy.

(A) success
(B) successful
(C) successor
(D) succeeded

127. The company’s new Chief Financial Officer will take on a/an __________ role and serve as the
company’s chief operating officer, leading store operations and supply chain teams, along with his
existing role over finance.

(A) expanded
(B) similar
(C) indirect
(D) symbolic

128. The CFO announced that the company’s financial performance showed _________ on a year-over-
year basis.

(A) improved
(B) improvement
(C) improve
(D) improving

129. Despite __________ as the CEO, she remains on the company’s board, and she is its fifth-largest
shareholder.

(A) being powerful

(B) stepping into
(C) returning
(D) stepping down

130. After last year’s record-setting pace, rent growth is now __________ below the pre-pandemic
average of 2.8%.

(A) slightly
(B) slightest
(C) slight
(D) slighter
 6

PART 6
Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four
answer choices for each question are given below the text. Select the best answer to complete
the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 131-134 refer to the following email.

August 12, 2024

James Hathaway
Manager
Smith Marketing
215 Beach View Street
Fleming Island, FL, 45867
Dear Mr. Hathaway
I am writing to inform you that I have decided to resign from my position as Digital Strategist at Smith
Marketing. My last day of work will be September 30, 2024, which is in accordance with the notice period
_________ (1) in my employment contract.
I want to express my sincere gratitude for the opportunities that were provided to me _________ (2) my
time here. The experience and knowledge I have gained while working with such a dynamic and
innovative team will be valuable for me in my future endeavors.
I would also like to assure you that I will do everything possible to ensure a smooth and efficient
transition. I will work _________ (3) with you and my colleagues to complete any pending projects and
hand over my responsibilities to my replacement.
Thank you again for the opportunities you have given me. _________ (4) I am committed to making sure
that the handover process is seamless and that there is no disruption to the work of the team.
Sincerely,
Cate Jones
131. (A) mention
(B) mentioned
(C) mentioning
(D) mentions
132. (A) since
(B) until
(C) during
(D) while

133. (A) closely

(B) close
(C) closest
(D) closing

134. (A) Please do not hesitate to reach out to me if there is anything I can do to help.
(B) My career goals have completely changed since I first started here.
(C) I refuse to continue working in an environment where I feel undervalued.
(D) I can’t wait to join your team and contribute towards the company’s growth.
 7

Questions 135-138 refer to the following email.

To: Multiple Recipients

From: John Blanchett
Subject: Company Relocation

Dear Employees,
I hope this email finds you well. It is with great pleasure that I announce that _________ (1) our
company's growth and expansion, we will be relocating to a new and bigger building. The new building
offers more space and a more central location, which we believe will benefit our employees and our
business.
We understand that change can be difficult, but we are committed to making the relocation process as
smooth as possible for everyone.
__________(2) We will also be available to answer any questions you may have. We would also like to
remind you that our commitment to providing a safe and healthy workplace for our employees remains
our top _________ (3) whether you are working remotely or in the office.
We appreciate your understanding and cooperation during this transitional period. We believe that this
move will bring exciting new opportunities for our company and our employees, and we look forward
_________ (4) them with you in the coming months.
Best regards,

John Blanchett
Manager

135. (A) in contrast to

(B) owing to
(C) because
(D) in addition to

136. (A) The management will be providing regular updates to keep you informed of the progress.
(B) Please note that we will be looking for a new office that can accommodate our company.
(C) The renovation of our current office will hopefully be completed in about two months.
(D) Unfortunately, today’s meeting will be postponed until Friday due to technical difficulties.

137. (A) importance

(B) choice
(C) priority
(D) seniority

138. (A) share

(B) to share
(C) sharing
(D) to sharing
 8

Questions 139-142 refer to the following email.

To: Executive Officers

Subject: Business Introduction

I would like to introduce our company Serve Cleaning Limited, which ___(1)___ in the business of
providing cleaning services to various office premises.

We have been in this business ___(2)___ the last ten years. Our client list includes reputed
organizations in the city. We provide cleaning and plumbing services. Our clients have been ___(3)___
with our service and we have never received a single complaint since we started the business. It would
be a great honor to do business with you, and add another reputed organization to our client list.

If you are interested in our company’s services, please contact our customer care team at
servecleaning.com. ___(4)___

Regards,

Nate Phyo
General Manager
Serve Cleaning

139. (A) specializes

(B) joins
(C) visits
(D) manages

140. (A) until

(B) for
(C) since
(D) before

141. (A) satisfying

(B) satisfy
(C) satisfaction
(D) satisfied

142. (A) As a current customer, you are entitled to a $100 discount.

(B) I look forward to learning more about your company’s cleaning services.
(C) In case of any further queries, you can mail us or call us.
(D) I’d like to extend you an invitation to join us for the above-mentioned event.
 9

Questions 143-146 refer to the following email.

Dear Staff Members,

I want to take the time to congratulate you on the completion of yet another successful financial year. It
is because of your hard work and ___(5)___ that we have been able to complete all our projects for
this year and also start with various new projects which will move the company forward and ___(6)___
more revenues.
At Springsteen Construction, we consider our staff part of our family, and ___(7)___ we’d like to
celebrate you and your families at the end of each year to appreciate your efforts.

Please consider this email a formal invitation extended to you and your family for the Annual Dinner
Party. ___(8)___

Date: 30th December

Venue: Springsteen Hotels
Time: 6.00 p.m. onwards

I hope you will find the time to come celebrate with other employees and their families.
Regards,

Reginald Lyons
Executive Officer
Springsteen Construction

143. (A) dedication

(B) dedicated
(C) dedicate
(D) dedicating

144. (A) shorten

(B) omit
(C) generate
(D) invent

145. (A) provided

(B) because
(C) even so
(D) that’s why

146. (A) I cannot wait to seal this deal between our companies.
(B) I confirm that I’ll be attending the party.
(C) At the meeting, we’ll be discussing the revenue flow.
(D) Below are some details you might find important.
 10

PART 7

Directions: In this part you will read a selection of texts, such as magazine and newspaper
articles, emails, and instant messages. Each text or set of texts is followed by several questions.
Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer
sheet.

Questions 147, 148 and 149 refer to the following notice.

FORT YOUNG HOTEL

NOTICE
Please note that the Fort Young Hotel will be closed temporarily for the period of September 10th to October
10th 2023 in order to facilitate renovation works on the hotel lobby and restaurants. The guest rooms will be
left untouched; however, in order not to cause any safety issues, we have decided to close all the hotel
premises during this period.

We understand that this may cause some inconvenience, and we apologize for any disruption this may cause
to your travel plans. We hope to welcome you back to our newly renovated hotel and provide you with a more
comfortable and enjoyable stay.

Australian interior design firm Chada will take charge of the redesign of the lobby, while Blueplate, a specialist
bar design studio, will renovate the hotel’s restaurants.

If you have any questions or concerns, please feel free to e-mail the hotel management at
info@fortyounghotel.com or call us at (767) 448-5000. Our team will be happy to answer your calls from
Monday to Thursday between 10am – 5pm and Fridays between 9 am – 3 pm.
Thank you for your patience and support.

147. Who is the notice for?

(A) Hotel staff
(B) Customers
(C) Management
(D) Design companies

148. What is suggested about the hotel renovations?

(A) They will take about 2 weeks to complete.
(B) They will not include the hotel rooms.
(C) They will be carried out by a single design firm.
(D) They will not stop the hotel from running.

149. If one has further questions, which would be a good time to call the hotel?
(A) Fridays after 3 pm.
(B) The weekends
(C) Weekdays at 11 am.
(D) Tuesdays before 10 am.
 11

Questions 150 and 151 refer to the following rental ad for an Airbnb apartment.

Our humble guest suite is located 5-minute walk from famous attractions such as the Ocean Beach and the
Golden Gate Park. It is located next to a Safeway grocery store, restaurant and coffees, and has access to
several central bus lines to explore the rest of the city. The place is ideal for a family visiting San Francisco
on a budget.

The space

This private ground floor unit is very bright and comfortable. It consists of one bedroom with one queen bed;
one bedroom with a single bed and a bunk bed; and a dining space / kitchen with plenty of storage space
available for groceries.

We provide essentials such as bedding, towels, shampoo, body wash, and hair dryer.

My family lives upstairs, but the entrance to this unit is independent from our apartment and can be
accessed using a smart-lock.

The guests can park their cars on the street at a small price.

Guest access

Entire unit (2 bedrooms, 1 bathroom, one living space / kitchen.) You can also access an outdoor alley if you
want to store gears such as surf board.

Other things to note:

The kitchen has no oven or dishwasher. The TV has no access to cable, but is connected to the Internet and
can be used for streaming. No laundry.

150. What do we learn about the apartment?

(A) It has a fully-equipped kitchen.
(B) The guests will stay on the ground floor.
(C) A family of four cannot fit in it.
(D) It does not have a central location.

151. Which of the following amenities does the apartment offer?

(A) A washing machine
(B) Cable TV
(C) Free street parking
(D) Bathroom essentials
 12

Questions 152 and 153 refer to the following bill.

Big Lantern Restaurant

16th Street, San Francisco, CA
Garlic Eggplant ………….… ………………….……… $11.95
Crispy Chicken ……………. ………..…2@$14.95 = $ 29.90
Sweet & Sour Chicken ..…. ………………….……… $15.00
Noodle with Shrimp………. ……...……3@$10.00 = $ 30.00
Mango Salad ……………… …………..4@$08.95 = $ 35.80
Desserts
Fried Banana …………...… ……….…2@$04.95 = $ 09.90
Fried Ice-Cream ………….. …………………………. $ 04.95
Drinks
Coconut Juice ……..….. ……………2@$04.50 = $ 09.00
Pineapple Juice ………. …………………………. $ 05.00
Sparkling Mineral Water. ……………3@$03.25 = $ 09.75
Thai Tea ………..……... ……..……..…….……….. $ 03.50
__________
Sub Total …………………. ………………………….. $164.85
Tax @ 12.5 ………………. ……………………….… $20.60
Total ………………………. …………………….…… $185.45
*Service not included

152. What can be understood from this bill?

(A) Garlic Eggplant is cheaper than Fried Banana.
(B) Three customers drank fruit juice.
(C) The tip is included in the bill.
(D) Only two guests had dessert.

153. What single menu item on the bill is the most expensive?
(A) Crispy Chicken
(B) Sweet & Sour Chicken
(C) Noodle with Shrimp
(D) Mango Salad
 13

Questions 154-155 refer to the following advertisement.

For Sale: Toyota Sedan in Excellent Condition. 2020 model. Well-maintained, with regular
servicing and repairs. Exterior in excellent condition. Spacious cabin that can comfortably
accommodate up to five passengers. A range of features: air conditioning, power windows,
power mirrors, and a sound system. 1.8L 4-cylinder engine, with impressive fuel economy
and reliable performance. Smooth transmission. Low mileage, with just 50,000 km on the
clock. Car used primarily for commuting in a small town. Clean title, and all necessary
documents available for inspection. Owner selling the car to buy an electric car. Contact
Lilly Aldrin at (912) 555-1234 to arrange a viewing and test drive.

154. What is suggested about the Toyota?

(A) It has had five owners
(B) It is a 20-year-old car.
(C) It is available for a test drive.
(D) It needs to be inspected by the buyer.

155. Why is Ms. Aldrin selling the car?

(A) She has had an accident and quit driving.
(B) She is planning to buy an electric car.
(C) She is moving to a smaller town.
(D) She finds it expensive to maintain.
 14

Questions 156-157 refer to the following email.

To: Management
From: Faith Gilbert
Date: 11 September 2022

I have been concerned about the security of the building. As an employee, I expect to feel safe and secure
when I am in the building, but recent events have made me feel otherwise.
Firstly, I have noticed that the front entrance is often left open and unattended, allowing anyone to enter the
building without authorization. This is particularly concerning given the recent increase in crime in the area.
It is essential that the entrance is monitored and secured at all times.
Secondly, the security cameras in the building seem to be ineffective. Recently, I have started to see
individuals who appear to be behaving suspiciously in the building, but the security cameras do not seem to
be capturing any footage of them. This is particularly concerning given that we have started to have incidents
of theft in the building.
Finally, the key ID cards used to access the building are often malfunctioning, making it difficult to enter the
building.
I urge you to take immediate action to address these security concerns. I believe that a secure building is
essential for the safety and wellbeing of all employees, and I hope that you will take my concerns seriously.

Sincerely,
Faith Gilbert

156. What is the main purpose of this email?

(A) To express why some security concerns should be addressed immediately
(B) To report an incident of theft to the management
(C) To ask the administration to install more security cameras
(D) To complain about the security guards’ unprofessional behavior

157. What can be inferred about Ms. Gilbert?

(A) She says staff’s wellbeing has been negatively affected by the security problems.
(B) She is the chief security officer.
(C) She has had some items stolen from her office.
(D) She has started to worry about the security issues recently.
 15

Questions 158-160 refer to the following text message chain.

LUKE BAKER 20:20

I'm waiting to board my new flight to Tokyo.
ANZU TANAKA 20:22
OK. I am glad that we were able to rebook a flight.
LUKE BAKER 20:25
I apologize once again for my missed flight. I appreciate your assistance and support
throughout this process.
ANZU TANAKA 20:25
No problem.
LUKE BAKER 20:30
I guess your company had to pay a fee for rebooking. I’m willing to reimburse you for
this expense.
ANZU TANAKA 20:31
No need. You missed your flight due to bad weather so the airline rebooked you.
No charge.
LUKE BAKER 20:32
That’s a relief! It’ll be a 9-hour flight. I’ll be arriving at 8:00. A bit later than our original
plan but early enough to rest and attend the meeting.
ANZU TANAKA 20:32
A quick note about our meeting. We’ve rescheduled the meeting from 9:30 to 13:30.
ANZU TANAKA 20:33
Would you like me to arrange a pick up at the airport?
LUKE BAKER 20:33
No, thank you. I know my way around the airport
ANZU TANAKA 20:34
OK. Great. I am excited to meet you and your colleagues in person.
LUKE BAKER 20:34
We are too. This will be a great partnership. Hope things go as we planned.
ANZU TANAKA 20:35
See you tomorrow then.

158. What is suggested about Mr. Baker?

(A) He’s currently based in Tokyo.
(B) He works for a Japanese airline company.
(C) He works for the same company as Mr. Tanaka.
(D) He is attending the meeting to establish a new partnership.

159. At 20:30, what does Mr. Baker mean by “I’m willing to reimburse you for this expense”?
(A) He is surprised about the high ticket price.
(B) He is ready to pay for the rebooking charge.
(C) He is angry that he had to pay extra for an early flight.
(D) He is curious if he will be charged for the rebooking.

160. What time is the meeting scheduled?

(A) 8:00 (B) 9:00 (C) 9:30 (D) 13:30
 16

Questions 161-163 refer to the following notice.

Welcome to our library system, serving the community through our various branches and services!

Our library buildings each has its own unique collections and programs. The Main Library, located at
100 Oak Street, is our largest branch and offers a wide range of materials and services. The Children's
Library, located at 200 Elm Street, is a fun and engaging space for children of all ages. The South
Branch, located at 300 Maple Avenue, provides a convenient location for residents of the southern part
of town. And finally, the West Branch, located at 400 Pine Street, is a cozy neighborhood library with a
warm and welcoming atmosphere.
All of our libraries offer free access to books, magazines, audiobooks, and other materials. We also
offer public computers, free Wi-Fi, and a variety of e-books, e-audiobooks, and online research tools.
Our libraries host a variety of programs and events, including book clubs, author talks, and workshops.
We also provide a range of services, including reference assistance, homework help, and computer
classes. Our library system is open from 9:00am to 9:00pm on weekdays, 10:00am to 6:00pm on
Saturdays, and 12:00pm to 5:00pm on Sundays. We are closed on national holidays.
We have different rules and guidelines for different user groups. Children must be accompanied by an
adult at all times while in the library. Students must show a valid student ID to access certain resources,
such as textbooks and study guides. They are responsible for their behavior and are expected to follow
all library policies. Membership is free and open to all residents of the town. To become a member,
everyone can visit any of our branches with proof of residency, such as a driver's license or utility bill.
For more information about our libraries and services, please visit our website at
www.librarysystem.com, or give us a call at (555) 123-4567. We look forward to serving you!

161. Which is true about the branches of the library?

(A) There is not a branch for children of different ages.
(B) People in the south have easy access to their branch.
(C) The largest branch is located on Elm Street.
(D) There are three different branches in total.

162. Which is not offered by the library?

(A) Digital resources
(B) Educational activities
(C) Literature-related activities
(D) Evening classes for adults

163. According to the notice, what condition applies to students?

(A) They need an adult to accompany them.
(B) They can access certain resources provided they present an ID.
(C) They do not need to present proof of residency to become a member.
(D) They are exempt from some library rules and guidelines.
 17

Questions 164-167 refer to the following magazine article.

Anne Eu, 61,CHAIRMAN, EU YAN SANG: When not brainstorming on business strategies, the chairman of
Asia’s largest medicine company may be found using her management clout to find an ingenious way to
support a worthy cause. Two years ago, when Malaysian Airlines Flight 370 went missing and she discovered
that only passengers’ families would be compensated but not the crew’s, she pledged $120,000 to support their
children’s education. That year, she also raised $300,000 for cancer research through the Joseph William Yee
Eu Foundation, named after her late husband. Early this year, she led a team of volunteers through the
muddy rain forests of Sabah to donate water filters as part of the Roti 1Malaysia campaign. Each day the
campaign’s volunteers pick up surplus food from 5-star hotel kitchens and give them to orphanages and
refugee centers. Today 24 5-star hotels and 7 bakeries are part of this network.

Peter Hall, 55, CEO, HUNTER HALL: The founder of one of the largest ethical fund managers donates 5% of
his firm’s profits and up to 25% of his personal income each year to causes such as environmental and animal-
protection charities. ____[1]____. He’s a director of the International Rhino Foundation and works to save the
Sumatran rhinos from extinction. ____[2]____. Altogether he’s given almost $20 million to ocean conservation,
antiwhaling activism and animal welfare over many years. Born in Australia as the son of an Australian
diplomat, Hall grew up in Thailand, Pakistan, Canada, France and England. ____[3]____. At age 5, he saw
animals being herded along a Karachi street for religious sacrifice, and at 10, he was struck by a Time magazine
photo essay on U.S. nuclear tests on Alaska’s Amchitka Island. ____[4]____Back home, he founded Hunter Hall
in 1993 to invest in global companies that he believes do not harm animals or the environment.

164. Which of the following is not mentioned about Anne Eu in the article?
(A) Her position in the company
(B) Her age
(C) The name of her late husband
(D) Information about her children

165. What is Anne Eu’s most recent campaign focused on?

(A) Donating money on cancer research
(B) Educating children in need
(C) Feeding the unprivileged
(D) Creating job opportunities at bakeries and hotels

166. What do we learn about Peter Hall from the article?

(A) He has visited many countries with his son.
(B) He donates 25% of his firm’s profits to environmental causes.
(C) He was featured in a Time magazine photo essay.
(D) His company, Hunter Hall, is based in Australia.

167. In which of the positions marked [1], [2], [3], and [4] does the following sentence best
belong?
“His passion for animals and the environment started early.”
(A) [1]
(B) [2]
(C) [3]
(D) [4]
 18

Questions 168-171 refer to the following news item.

Introducing the BayCity Express: Your Fast Lane to Convenience!

San Francisco is now set to welcome a new addition to its transportation landscape - the BayCity Express, a
cutting-edge bus service designed to make commuting faster and more efficient.
Fares and Accessibility: The BayCity Express offers a range of fare options to suit your needs:
• Single rides vary between $2.50 and $3.00 .
• For frequent travelers, there are 10-ride ticket packs available for $22, saving you even more.
• Monthly passes are available for $70, allowing unlimited travel within the city.
• Seniors, students, and disabled passengers can enjoy discounted rates, with single rides priced at $1.50.
• For families, we offer a family pass for 2 adults and up to 3 children at $140 per month.
Service Hours: To accommodate diverse schedules, the BayCity Express operates from 5:00 AM to 11:30 PM on
weekdays, 6:00 AM to 11:00 PM on weekends, and even provides a special late-night service from 12:00 AM to
3:00 AM for those who work late shifts. With these extended hours, you can rely on us for both your early morning
and late-night journeys.
Key Features:
• State-of-the-art, eco-friendly buses with spacious seating.
• Real-time GPS tracking for accurate arrival times.
• Wi-Fi onboard to stay connected while on the go.
• Easy integration with BayCity's existing public transit system.
• Next-Gen SmartSeating, which offers individual touchscreens at every seat, providing an immersive travel
experience never seen in any other bus service before.
Join us on this exciting journey, and experience San Francisco like never before.

168. Which of the following fare options is not mentioned in the passage?
(A) Family pass
(B) Student monthly pass
(C) Single rides for the general public
(D) 10-ride ticket pack

169. What is the discounted single ride fare for older residents on the BayCity Express bus
service?
(A) $1.50
(B) $2.20
(C) $2.50
(D) $3.00

170. What is indicated about the service hours of the BayCity Express?
(A) People who work late at night can use the bus until 12:00 AM.
(B) Weekday service ends at 11:00 PM.
(C) The buses start operating at 6:00 AM on Saturday and Sunday.
(D) During the week, the first bus is at 3.00 AM.

171. What makes BayCity Express exceptional among the bus services in San Francisco?
(A) Its special late-night service
(B) GPS tracking
(C) Implementation of touchscreens
(D) Its low fares
 19

Questions 172-175 refer to the following notice.

In a surprising turn of events, the innovative tech company, InnovateTech Inc., has been acquired by its long-
standing rival, TechMasters Corp. The acquisition, which took place last week, has sent shockwaves through
the tech industry and sparked intense public interest. The acquisition of InnovateTech is a strategic move
aimed at expanding TechMasters' reach in emerging tech markets.

[1] InnovateTech Inc., known for its cutting-edge products and breakthrough innovations in artificial
intelligence and robotics, has been a prominent player in the tech arena for over two decades. Their
groundbreaking technologies have garnered a loyal following and a reputation for pushing the boundaries
of what is possible in the field. TechMasters Corp., on the other hand, is a well-established industry giant and
has been a prominent player with a vast portfolio of software and hardware solutions for about half a
century.

[2] Industry insiders speculate, however, that it was a multi-billion-dollar deal. [3] This significant investment
underscores the value TechMasters sees in the intellectual property and talent pool of InnovateTech.

[4] The public's reaction to this acquisition has been mixed. Some are excited about the potential synergies
between the two companies, hoping for even more groundbreaking innovations. Others express concerns
about potential layoffs and the impact on InnovateTech's unique culture. Only time will tell how this
acquisition will shape the future of technology and whether it will ultimately benefit consumers and the
industry as a whole.

172. What is suggested about the acquisition?

(A) The acquirer spent weeks to complete it.
(B) InnovateTech Inc. resisted it for a long time.
(C) The public was not expecting it to take place.
(D) It took place due to the acquirer’s downsizing decision.

173. Which is true about the companies?

(A) InnovateTech Inc. has loyal supporters in the public.
(B) TechMasters Corp. has just started to reach software markets.
(C) TechMasters Corp. is a 100-year-old company.
(D) InnovateTech Inc. was in business for less than 10 years.

174. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?
“The payment details of the acquisition have not been officially disclosed.”
(A) [1] (B) [2] (C) [3] (D) [4]

175. How does the public feel about the acquisition?

(A) Majority are scared that InnovateTech will lose its unique culture.
(B) There is a strong prediction that the acquisition will not benefit the industry.
(C) There are some who expect positive outcomes and more innovations.
(D) Some have started to support the people that have been laid off due to the acquisition.
 20

Questions 176-180 refer to the following advertisement and email.

Elevate Your Online Presence with SociSupport!

SociSupport, your trusted partner in social media success, is here to help you thrive in the digital landscape.
Services we offer:
Data-Driven Insights: Our experienced team uses cutting-edge analytics tools to provide you with in-depth
data analysis, allowing us to create a tailored strategy for your brand's growth.
Customized Strategies: We don't believe in one-size-fits-all solutions. Our experts craft personalized social
media strategies to align with your unique business goals and target audience.
Growth-Oriented Results: Our track record speaks for itself. We've helped numerous world-famous clients
achieve substantial growth in engagement, followers, and conversions.
Industry-Leading Expertise: Stay ahead of the competition with insights from our industry experts, who are
always up-to-date with the latest social media trends and algorithms.
Collaborative Approach: We work closely with you, keeping communication transparent, so you're always in
the loop about your social media progress.
Ready to take your brand to the next level? Call us, email us or fill in the contact form on our website to
schedule a consultation. We always meet our clients in person before we get to work.
📞 555 - 589 11 22
📧 consult@socisupport.com
🌐www.socisupport.com

To: consult@socisupport.com
From: glevi@novatech.com
Subject: Inquiry Regarding Social Media Consultancy Services
Dear SociSupport Team,
I am writing on behalf of NovaTech Inc., and we are eager to explore the possibility of working with your esteemed
agency to enhance our social media presence.
As we navigate the ever-evolving landscape of social media marketing, it has become increasingly clear that we need
expert guidance to reach our full potential. After researching various agencies, your reputation for delivering data-driven,
customized strategies has truly impressed us. We aim to boost our social media engagement and create a more interactive
community around our brand. We need assistance in developing a robust content strategy that resonates with our target
audience in South America and Europe, a job requiring social media use in Spanish, English, German and French speaking
countries.
We believe that SociSupport possesses the expertise and collaborative approach that aligns perfectly with our goals.
Could we arrange a consultation or meeting in November, preferably between 5th and 10th? Please let us know your
availability, and we will adjust our schedule accordingly.
Looking forward to your response.
Sincerely,
Genevieve Levi
Brand Manager
 21

176. What is suggested about SociSupport?

(A) They apply their proven method on every client.
(B) They help you create your own analytics tools.
(C) They are a globally successful company.
(D) They teach you how to communicate better in your company.

177. What is their preferred strategy to get to know their clients?

(A) Phone calls
(B) Emails
(C) Contact forms
(D) Face-to-face meetings

178. In the advertisement, what does the word “unique” mean?

(A) one-of-a-kind
(B) tried and tested
(C) long-lasting
(D) high-quality

179. What is true about NovaTech?

(A) They had negative experiences with the various agencies they worked before.
(B) They are a newly-founded company.
(C) They have a multi-lingual target audience.
(D) Their headquarter is in South America.

180. According to the email, when will they meet?

(A) November 5
(B) November 10
(C) Any day in November
(D) Any date from November 5 to November 10
 22

Questions 181-185 refer to the following advertisement, receipt and email.

Explore a World of Endless Fun at Toyland!

At Toyland, we pride ourselves on providing a wide range of toys that spark creativity, promote
learning, and ensure countless hours of playtime fun. Our selection is suitable for children aged 3 and
above and it includes:
Colorful Wooden Train Sets: Crafted from sustainable wood, these train sets are not only eco-friendly
but also built to last for generations.
Artistic Creations: Unleash your child's inner artist with our arts and crafts supplies. From vibrant
coloring sets to clay and playdough kits, creativity knows no bounds!
Adventure-Ready Playhouses: These playhouses are perfect for imaginative play. From fairy tale castles
to astronaut command centers, we've got a playhouse to suit every dream.
Educational Puzzles: Stimulate young minds with our educational puzzles.
Plush Friends: Adorable and huggable, our stuffed animals will be your child's constant companion.
Choose from a variety of colors and sizes!

All our toys are made from child-friendly, non-toxic materials, designed to withstand years of play. Our
toys encourage creativity, problem-solving, and learning through play. We ship the toys to arrive at your
home within 3-5 days, or within 2 business days for an expedited shipping fee to domestic addresses.
Visit us online at www.Toyland.com or come to our store located at 123 West Street.

www.Toyland.com
Email: info@toyland.com
Address: 123 West Street, 88 KL87 CA
Customer Information: John Smith
Address: 456 Oak Lane, 45VF89 CA
Phone: 555-987 6691
Email:john.smith@email.com

Product Details:
Item Color Material Quantity Price
Colorful Wooden Train Blue & red Sustainable 1 $49.99
Set wood
Coloring Set Various Non-toxic 1 $14.99
Playhouse Blue Safe Plastic 1 $79.99
Puzzle -- Space Multicolor Cardboard 1 $19.99
Exploration
Subtotal: $164.96
Sales Tax: $11.55
Expedited Shipping $10.00
Total amount: $186.51
 23

From: John Smith <john.smith@email.com>

To: info@toyland.com
Subject: Issue with Recent Toyland Purchase
Dear Toyland Customer Support,

I am writing regarding a purchase I made at your online store - the order arrived this morning. Right
on time. But I have encountered a couple of issues with two of the items.
I ordered one "Colorful Wooden Train Set" however received two sets. I can return it to the store on
West Street if that’s OK. Also, I could not find the “Coloring Set” in the package. I was billed for this.
And I would like to request that the Coloring Set be shipped to me. I’d rather not get a refund for this
item.
The price listed for the "Puzzle - Space Exploration" on my receipt was $19.99. However, when I
received my credit card statement, I noticed that I was charged $29.99 for this item. I believe this to
be an error and kindly request a refund of the price difference.
Thank you for your attention to this matter.
Sincerely,
John Smith

181. In the advert what does the word “withstand” paragraph 3, line 1 mean?
(A) resist (B) enjoy (C) break (D) shift

182. Which is indicated about Toyland in the advert?

(A) Their selection is limited to one material - wood.
(B) They sell only large-size stuffed animals.
(C) Their selection is suitable for children of all ages.
(D) Their selection includes toys to promote children’s creativity.

183. What is indicated in the receipt?

(A) A total of eight items were ordered.
(B) The order was shipped to arrive in 2 business days.
(C) The products were shipped overseas.
(D) The least costly item is the space exploration puzzle.

184. What problem is not mentioned in the email?

(A) The order included one extra item.
(B) There was one missing item in the order.
(C) The order arrived with a delay.
(D) There was a mismatch with the receipt and the credit card statement.

185. According to the email, what does Mr. Smith want?

(A) To be sent another Wooden Train Set
(B) To be sent the Coloring Set he ordered
(C) To exchange the train set with another
(D) To be fully refunded for $29.99
 24

Questions 186-190 refer to the following advertisement and emails.

Introducing HarmonyEdit - Your Ultimate Music Editing Companion!

Are you ready to take your music editing experience to a whole new level? Look no further!
Introducing HarmonyEdit, the most powerful and intuitive music editor software on the market.
Whether you're a seasoned pro or just starting your musical journey, HarmonyEdit is designed to
meet all your editing needs with ease.

Key Features:

Navigate through your music effortlessly with our sleek and intuitive interface. HarmonyEdit is
designed with you in mind, making music editing a breeze.
From precise waveform editing to seamless multitrack mixing, HarmonyEdit provides a
comprehensive suite of tools to bring your musical vision to life.
Compatibility: HarmonyEdit supports all major audio file formats, ensuring that you can work with
your preferred files without any hassle.
Collaboration Features: Share your projects with ease and collaborate seamlessly with other
musicians. HarmonyEdit supports cloud-based storage and collaborative editing for a truly
connected musical experience.
Don't miss out on the revolution in music editing - try HarmonyEdit today and unlock your musical
potential!

Visit our website [www.harmonyedit.com] to download your free trial now!

Email 1
From: Alex Fern <alex_fern@email.com>
Subject: Inquiry about HarmonyEdit

Hi HarmonyEdit Team,

I hope this email finds you well. My name is Alex, and I'm a potential musician eager to enhance my
music editing skills. I recently came across HarmonyEdit and was impressed by the features listed on
your website.

I'm particularly excited about the user-friendly interface and real-time effects. As a novice music
editor, having a software that is easy to navigate and experiment with would be incredibly beneficial
for my learning journey.

I have purchased the product, I wanted to inquire about any ongoing promotions or discounts and
also ask if there are any tutorials available to help me get started with HarmonyEdit. I'm looking
forward to diving into the world of music editing with your software!

Best regards,
Alex Fern
 25

Email 2
From: Sarah Baach <sarah_Baach@email.com>
Subject: HarmonyEdit - A Game-Changer for My Studio!

Hello HarmonyEdit Team,

I trust this message finds you in good health. My name is Sarah, and I am a seasoned music producer
with over a decade of experience. I recently came across HarmonyEdit while researching the latest
advancements in music editing software.

The advanced editing tools and collaboration features caught my attention, and I am keen to integrate
HarmonyEdit into my studio setup. Before making a purchase, I would like to inquire about the system
requirements and compatibility with third-party plugins.

Additionally, as a professional producer, I often work on large projects. Can HarmonyEdit handle
projects with a significant number of tracks without compromising on performance?

I appreciate your time and look forward to incorporating HarmonyEdit into my workflow.

Best regards,
Sarah Baach

186. Which feature of HarmonyEdit is not mentioned in the advert?

(A) Work on different audio file formats
(B) Work on a project with other musicians
(C) Store your projects on cloud
(D) Remove background noise

187. According to the email 1, what led Mr. Fern want to try the software?
(A) Free trial
(B) Easy-to-use interface
(C) Discounts and promotions offered
(D) Quick and easy payment procedures

188. According to the email 2, what does Ms. Baach ask about?
(A) If her computer is compatible with the software
(B) If a professional could help her set up the program
(C) If she can see examples of large projects done using the software
(D) If she can be directed to platforms where she can find latest advancements

189. What does the word “novice” in email 1 mean?

(A) inexperienced (B) educated (C) skillful (D) friendly

190. According to the emails, which is true about Mr. Fern and Ms. Baach?
(A) Both have bought the product.
(B) Both would like to learn more about the product.
(C) Both are professional musicians.
(D) Both paid a discounted price for the product.
 26

Questions 191-195 refer to the following financial chart and email.

Blossom Stationary Company

2023 Financial Chart
| Quarter 1 | Quarter 2 | Quarter 3 | Quarter 4 | Full Year
----------------------------------------------------------------------------------------
Revenue | $600,000 | $750,000 | $650,000 | $950,000 | $2,950,000
Expenses | $350,000 | $400,000 | $400,000 | $470,000 | $1,620,000
Debt | $30,000 | $40,000 | $50,000 | $30,000 | $150,000
Profit | $220,000 | $310,000 | $200,000 | $450,000 | $1,180,000

From: Richard Jackson

To: Multiple Recipients
Subject: Regarding the Financial Chart

Dear Team,

I would like to bring your attention to an important matter regarding our recent sales performance. While we had high
hopes for the year 2023, our sales figures are not aligning with our initial projections, as indicated by the financial
chart that I shared with you this morning.

As you can see from the chart, our revenue for 2023 has fallen short of our initial projections. To provide more context,
here are our initial revenue projections for each quarter and the full year:

Quarter 1 Projection: $850,000

Quarter 2 Projection: $750,000
Quarter 3 Projection: $850,000
Quarter 4 Projection: $950,000
Full-Year Projection: $3,400,000

It's crucial for all departments to work together and share their insights, observations, and suggestions to identify the
root causes of this. It's not about assigning blame but about finding solutions to improve our performance moving
forward.

In the coming days, we will be organizing a series of meetings and brainstorming sessions to discuss the sales
challenges we are facing and to develop a comprehensive strategy to address them effectively. All departments,
including Sales, Marketing, and Operations, will be working closely together to overcome these challenges. Rest
assured, there are yet no plans for layoffs; instead, our focus is on addressing these challenges effectively.Let's use
this challenge as an opportunity for growth and improvement, and I'm confident that, together, we can achieve the
results we aim for.

If you have any suggestions on how to boost our sales performance in the upcoming quarters, please do not hesitate
to reach out to me directly or to your department heads.
Thank you for your dedication and hard work.

Richard Jackson
General Manager
Blossom Stationary Company
 27

191. How much money did the company have at their disposal in the first quarter?
(A) $850,000
(B) $600,000
(C) $350,000
(D) $30,000

192. According to Richard Jackson, how did the company’s performance in 2023 compare to the
initial projections?
(A) He thinks it exceeded the projections.
(B) He thinks it did not live up to the projections.
(C) He thinks it is satisfactory.
(D) The email does not specify the actual performance.

193. How does the email emphasize addressing the decline in sales performance?
(A) By assigning blame onto the sales department
(B) By recommending employee layoff
(C) By emphasizing individual employee performance
(D) By urging all departments to collaborate

194. What can be said regarding the company’s 2023 performance?

(A) Regarding the revenues, only the projections for the second quarter were accurate.
(B) The expenses in the second quarter exceeded the amount of expenses in all other quarters.
(C) When the initial projections are taken into consideration, the company did worst in quarter 1.
(D) During the third quarter, the company made more profit than it did during the first quarter.

195. In the email, the word “boost” in line 19 is closest in meaning to

(A) improve
(B) assist
(C) promote
(D) encourage
 28

Questions 196-200 refer to the following advertisement and the emails.

LTEF Corporate Language Education

http://www.ltefeducation.com
Corporate English Training Programs
Experience the transformative power of our Corporate English Training Programs, specifically designed for
companies seeking to enhance their employees' communication skills.
English lessons for companies in all formats
Employees can learn English online, face-to-face, or study abroad, providing flexibility to accommodate diverse
learning preferences.
Group Lessons for All Levels:
Our class sizes range from four to 20, catering to the specific needs of your company.
International Practice Sessions:
Engage in conversation with English speakers from around the world. This unique feature allows your team to
enhance their cultural understanding and communication skills.
Company-wide language tests:
We conduct comprehensive language tests to identify and address the skills gap within your organization,
aligning our training with real business needs.

From: Marina Smith <fsmith@glitzjewelry.com>

To: Timothy Sanders <tim@ltefeducation.com>
Subject: Inquiry Regarding Corporate English Training Program
Dear Mr. Sanders,
I am Marina Smith, the manager at the Glitz Jewelry. I recently came across LTEF’s advertisement on the latest
issue of the Forbes magazine. We are keen on enhancing our employees' communication skills, particularly in the
realm of business writing. We have identified this area as one where our team could benefit significantly from
professional development.

I must mention that a colleague working at Jem Jewel was exceedingly pleased with the results and spoke highly
of the transformative impact your training had on his team's language proficiency. This feedback played a pivotal
role in my decision to choose your company for our language training needs. While cost is always a consideration,
we firmly believe that investing in our employees' development is essential for the continued success of our
business. Therefore, the expense is not a deterrent, as long as we can ensure our team receives the most value from
the training.

Additionally, our team members have demanding schedules, and flexibility is crucial for us. Therefore, we would
greatly appreciate it if you could provide a training schedule that accommodates our employees' intensive and busy
routines. I look forward to the opportunity of working together.

Best regards,
Marina Smith
Manager at Glitz Jewelry
 29

From: Timothy Sanders <tim@ltefeducation.com>

To: Marina Smith <fsmith@glitzjewelry.com>
Subject: RE: Inquiry Regarding Corporate English Training Program
Dear Ms. Smith,
Thank you for considering our Corporate English Training Programs. We're excited about the opportunity to
support your team's language development. I’d like to provide you with a sample training schedule:
• Business Courses:
• Mondays (Online):
o 10:00 PM - 11:30 PM: Module 1 - Effective Email Communication
o 14:45 PM - 15:20 PM: Module 2 - Professional Report Writing
• Wednesdays (Online):
o 10:00 PM – 11:30 PM: Module 3 - Polishing Business Correspondence
• Fridays (Face-to-Face):
o 10:00 AM - 11:30 AM: Module 5 - Vocabulary Building for Business Professionals
o 11:45 AM - 1:15 PM: Module 6 - Business Writing Review and Feedback Session
• Grammar and Vocabulary Lessons:
• Tuesdays (Online):
o 09:00 PM – 09:45: Grammar Essentials for Business Writing
• Thursdays (Online):
o 4:00 PM - 5:30 PM: Building Specialized Vocabulary for Industry Jargon

Pricing: Our standard rate is $15 per participant per session (for groups of 10 or above) and $20 (for groups of nine
and below). If you have specific preferences or adjustments, please let us know, and we can further tailor the
schedule to meet your company's needs.
Timothy Sanders
 30

196. Which is not offered by LTEF Corporate Language Education?

(A) Distance learning programs
(B) Assessment of the participants’ language skills
(C) One-on-one English lessons
(D) Opportunities to converse with native speakers

197. What made Ms. Smith choose LTEF for her employee’s language needs?
(A) It had good references.
(B) Its advertisement was appealing.
(C) Its language program was affordable.
(D) It provides a flexible schedule for employees.

198. Which is one thing Ms. Smith requests from Mr. Sanders?
(A) To offer her company a substantial discount for the English training program
(B) To prepare an intensive program for her employees to develop their language skills quickly
(C) To provide her company with a training schedule that will target a specific language skill
(D) To give her information regarding the previous language teaching experiences of LTEF

199. What can be said about the sample training schedule?

(A) The majority of the courses are scheduled in the afternoon.
(B) There are lessons on each day of the week.
(C) Groups of 20 will cost the company $15 per hour, per person.
(D) The language courses focus on speaking skills for business purposes.

200. In the advertisement, the word “comprehensive” in line 13 is closest in meaning to

(A) Accepted by international organizations
(B) Covering broad range of materials
(C) Specifically designed
(D) Automated