Title: Zenith BankPro Navigation Manual

Version: 1.0
Date: August 2025
Author: Technical Documentation Team

Table of Contents

1. Introduction

2. System Requirements

3. Logging In

4. Dashboard Overview

5. Customer Management

6. Account Operations

7. Fund Transfers

8. Loan Processing

9. Transaction History

10. Settings

11. Reports

12. Admin Controls

13. Logout Process

14. Help & Support

15–50. Task-Based Navigation Guides

Introduction
Zenith BankPro is a secure, scalable, and user-friendly banking platform
tailored for both retail and corporate banking operations. This manual is a
practical navigation guide designed for bank staff to perform daily tasks
efficiently. It simplifies access to each module, outlines key features, and
provides step-by-step instructions.

System Requirements

● Operating System: Windows 10 or above

● Web Browser: Chrome (v95+), Edge (v95+)

● RAM: 4GB minimum (8GB recommended)

● Internet Speed: Minimum 2 Mbps

● Authentication: OTP-enabled login or biometric device (optional)

Logging In
To access Zenith BankPro:

1. Launch your web browser and navigate to the BankPro login URL.

2. Enter your employee ID and password in the designated fields.

3. Click the 'Login' button.

4. If 2FA is enabled, enter the OTP sent to your registered mobile or

email.

5. Once verified, you’ll be redirected to the Dashboard.

Dashboard Overview
The dashboard is the central hub for your daily banking activities. It
displays:

● Key metrics (e.g., daily transaction volume, active users, system

alerts).
 ● A summary of open tickets, flagged transactions, and pending
approvals.

● A sidebar menu that grants access to core modules like Customers,

Loans, and Reports.
Widgets on the dashboard can be customized via the 'Edit
Dashboard' button.

Customer Management
Manage customers efficiently by navigating to the 'Customers' tab. Here
you can:

● Search for customers using name, ID, phone number, or email.

● View individual profiles with complete details, documents, and linked

accounts.

● Add a new customer by clicking 'Add New' and filling mandatory

fields: Name, DOB, ID proof, PAN, etc.

● Upload documents directly or schedule KYC verification.

Account Operations
To open or manage bank accounts:

● Navigate to 'Accounts' > 'New Account'.

● Select the type of account (Savings, Current, Salary).

● Enter required details: initial deposit, nominee, and account

preferences.

● Submit the form and generate account documents.

To close or freeze an account, open the customer profile > select the
account > choose 'Close' or 'Freeze'.
Fund Transfers
Zenith BankPro supports four types of fund transfers:

● Internal (within the bank)

● NEFT (National Electronic Funds Transfer)

● RTGS (Real-Time Gross Settlement)

● IMPS (Immediate Payment Service)

To initiate a transfer:

1. Go to Transfers > Select Type

2. Enter sender and beneficiary account details

3. Enter transfer amount and remarks

4. Verify and confirm using OTP

A confirmation receipt is available for download.

Loan Processing
The Loan module enables creation, review, and approval of loans:

● Click 'Loans' > 'New Loan Application'.

● Select Loan Type (Home, Personal, Business, Vehicle).

● Input loan details: amount, duration, repayment frequency, interest

rate.

● Upload verification documents.

● Submit for branch-level review.

Track all applications under 'Loan Status' with filter options like
Approved, Rejected, Pending.
Transaction History
You can view detailed account-level transactions:

● Go to Accounts > Click on an account number

● Select 'Transaction History' tab

● Filter by type (credit, debit), channel (ATM, UPI, branch), date range,
or status

● Transactions are color-coded (Green for credit, Red for debit)

● Use 'Export' to download in PDF/Excel formats.

Settings
Each user can personalize their experience:

● Change login password or enable biometric login (if device

supported)

● Set notification preferences (SMS, email, in-app)

● Choose theme: Light/Dark

● Update personal details like designation, contact info, profile picture

Settings can be accessed by clicking your profile photo > 'Settings'.

Reports
Zenith BankPro provides over 25 report templates:

● Daily Transactions, Account Openings, Cheque Clearance Logs,

Audit Trails

● Access via Reports tab > Select Category > Apply filters

● Click 'Generate' to preview

 ● Use 'Schedule Report' to automate daily/weekly exports to email or
cloud drive.

Admin Controls
Admins have elevated privileges via the Admin Panel. Actions include:

● User Role Management: Assign/remove roles (Teller, Auditor, Branch

Manager, etc.)

● Limit Settings: Define withdrawal/approval limits for different staff

roles

● Access Logs: View all actions performed by users

● Password Reset: Force reset or unlock user accounts

● Feature Toggles: Enable/disable features for testing or rollout.

Logging Out

● Click your profile picture on the top-right corner of the screen.

● Select 'Logout'.

● You will be redirected to the login page.

Note: System automatically logs out idle sessions after 15 minutes
for security.

Help & Support

● Access Help & Support via the top navigation bar.

● Browse FAQs by module: Login Issues, Account Setup,
Transfers, Loan Queries, Reports.
● Use the search bar to find instant answers.
● To report an issue: click ‘Raise Ticket’, choose a category,
attach screenshots, and submit.
● You can track your ticket status under ‘My Tickets’.
 ● For urgent concerns, contact the internal IT Helpdesk via
extension 2222 or email support@zenithbankpro.local

Task-Based Navigation: Quick How-To Answers

How to search for a customer?

Go to Customers > Use the global search bar > Enter

name/ID > Click on the profile from the list.

How to open a fixed deposit?

Go to Accounts > New FD > Enter amount and tenure >

Submit.

How to reverse a failed transaction?

Go to Transaction History > Click on the failed entry > Select

‘Reverse’ > Add remarks > Confirm.

How to assign teller access to a new user?

Admin Panel > Users > Add New > Assign ‘Teller’ role >
Save.

How to export the daily transactions report?

Reports > Daily Transactions > Select date > Generate >
Export to Excel or PDF.

How to approve a loan request?

Loans > Pending > Select the application > Click ‘Review’ >
Approve or Reject with remarks.

How to track KYC expiry?

Customers > Filter by ‘KYC Expiring Soon’ > Notify or

schedule verification.

How to escalate a suspicious activity?

 Transaction History > Select entry > Click ‘Flag’ > Choose
‘Escalate’ > Select department.

How to reset user password (Admin)?

Admin Panel > Users > Select the user > Click ‘Reset
Password’ > Send reset link.

How to add a nominee to an account?

Accounts > Select account > Click ‘Add Nominee’ > Fill
nominee details > Save.

How to request a new debit card?

Navigate to the 'Cards' section in the left-hand menu. Click on ‘New
Request’. Choose the associated account number from the dropdown.
Select the type of card (Visa/Mastercard, Domestic/International).
Enter delivery address if different from registered address. Click
‘Submit’. A request ID will be generated and tracked under ‘My
Requests’.

How to block a lost/stolen debit card?

From the 'Cards' module, click on 'Manage Cards'. Find the card you
wish to block. Click the three-dot menu > 'Block Card'. Select the
reason (Lost, Stolen, Other) and confirm the action. A notification will
be sent to the cardholder’s email and mobile.

How to order a cheque book?

Under 'Accounts', select the specific customer account. In the profile
page, go to the 'Cheque Services' tab. Click ‘Request New Cheque
Book’. Choose the number of cheque leaves (25, 50, or 100). Confirm
the delivery address and submit. Track status under ‘Cheque
Requests’.

How to activate SMS/email alerts for transactions?

Open 'Settings' > 'Notifications'. Toggle on ‘Transaction Alerts’. Select
preferred channels: SMS, Email, or both. Choose alert thresholds
(e.g., all transactions, above ₹5,000). Click ‘Save Preferences’. Alerts
will begin within 15 minutes of activation.

How to generate an account statement?

From the 'Accounts' section, select the customer > Click on
'Statements'. Choose the date range (From and To). Optionally filter
by transaction type (Credit, Debit, Charges). Click ‘Generate’. Once
the preview loads, click 'Download PDF' or 'Download Excel'.

How to raise a dispute on a transaction?

Go to 'Transaction History'. Locate the suspicious or incorrect
transaction. Click on it, then select ‘Dispute Transaction’. Choose a
dispute reason from the dropdown (Unauthorized charge, Incorrect
amount, etc.). Add detailed remarks. Upload supporting documents if
required. Click ‘Submit’. The dispute will be sent to the Compliance
department.

How to create a beneficiary for fund transfers?

Go to 'Transfers' > 'Manage Beneficiaries'. Click ‘Add New’. Enter
beneficiary name, account number, IFSC code, and bank name. For
internal transfers, simply select from the internal account list. Click
'Verify' to trigger OTP. Enter the OTP and click 'Confirm'. Beneficiary
will be activated after cooling period (typically 30 minutes).

How to delete a saved beneficiary?

Go to 'Transfers' > 'Manage Beneficiaries'. Search or scroll to find the
beneficiary. Click the delete icon next to their name. Confirm deletion
in the prompt. Note: Beneficiaries cannot be deleted if they are
currently part of a scheduled payment.

How to view employee activity logs?

Admins can go to 'Admin Panel' > 'User Logs'. Filter logs by
username, department, or date range. Logs include login times,
modules accessed, actions taken, and logout times. Use the ‘Export’
button to download reports for audit purposes.

How to unlock a user account?

In the 'Admin Panel', go to 'Users' and filter by status = ‘Locked’. Click
on the user you wish to unlock. Verify reason for lockout (failed login
attempts, manual lock, etc.). Click ‘Unlock Account’. A reset password
link will be auto-sent to the user’s email.

How to change your profile picture?

Click on your profile photo at the top right > 'Settings' > 'Edit Profile'.
Click the current profile photo and choose ‘Upload New’. Browse and
select a JPG/PNG image under 5MB. Click ‘Save’. The new image will
appear across all modules after refresh.

How to enable dark mode?

In 'Settings', navigate to 'Theme Preferences'. Toggle the Dark Mode
option. Click 'Apply Changes'. The entire UI theme will switch to dark
with high-contrast text and icons. Your preference will be
remembered on future logins.

How to view audit logs of fund transfers?

Go to 'Admin Panel' > 'Audit Logs' > Filter by module = Transfers. You
can also narrow by date range, user ID, or transfer method (IMPS,
NEFT, RTGS). Click 'View Details' next to any log to see timestamp,
action type, and payload data.

How to handle bounced cheque notifications?

Visit 'Cheque Services' > ‘Bounced Cheques’. Click on a bounced
entry to view details including reason (Insufficient Funds, Signature
Mismatch, etc.). From here, you can initiate a customer notification,
place a debit hold, or request re-submission.

How to monitor login attempts?

In 'Admin Panel' > 'Security Logs', you can see real-time and
historical login activity. Each entry shows user ID, timestamp, IP
address, device type, and login status (Success, Failure, Timeout).
Filter and export reports for security review.

How to initiate a bill payment (electricity, gas, broadband, etc.)?

Go to the 'Payments' section from the main menu. Select ‘Pay Bill’.
Choose a category (Electricity, Telecom, Gas, etc.). Enter biller details
or select from saved billers. Input the consumer ID or account
number. Click 'Fetch Bill' to retrieve the amount. Click 'Pay Now',
select the funding account, and confirm using OTP.

How to set up automatic bill payments?

In 'Payments' > 'AutoPay Setup', click ‘Add New’. Choose the biller
and input account/consumer number. Set payment trigger (On due
date / Before due date / On bill generation). Choose source account
and set limits. Enable AutoPay and confirm with OTP. You can
manage/edit AutoPay under ‘Scheduled Payments’.
How to send internal memos between departments?
Click on 'Communications' > 'Internal Memos'. Click ‘Compose’.
Select recipient department(s), enter subject and message. You can
attach internal documents (PDF, DOCX, XLSX). Click ‘Send’. Track
sent memos in the ‘Sent’ tab and view acknowledgments.

How to approve pending user onboarding requests?

Admins go to 'Admin Panel' > 'User Management' > 'Pending
Approvals'. Click a request to view user details. Review role,
department, and submitted ID documents. Approve, Reject, or
Request Revisions. An automated mail will be sent to the requester
with the outcome.

How to create a role-based access group?

In 'Admin Panel' > 'Roles & Permissions', click ‘Create New Role’.
Name the role and describe its purpose. Use checkboxes to assign
module-level permissions (view, edit, approve, delete). Assign the role
to users or departments. Click ‘Save’ to apply.

How to receive system notifications (for errors, downtime alerts,

etc.)?
Click ‘Settings’ > ‘System Alerts’. Enable categories like: Downtime,
Maintenance Window, Transaction Errors, Login Issues. Choose
delivery method: Popup, Email, SMS. Save preferences. You will
receive alerts in real-time via the selected method.

How to recover a deleted customer record?

Go to 'Admin Panel' > 'Recycle Bin'. Select module = Customers.
Locate the deleted record and click 'Restore'. The profile will be
reinstated with its previous status. Audit log will reflect the
restoration.

How to bulk-upload customer records?

Go to 'Admin Panel' > 'Data Upload' > 'Customers'. Click 'Download
Template' for the standard format. Fill in required fields in Excel and
re-upload. Validate data for errors. Click ‘Confirm Upload’. Progress
will be visible in the Upload Log tab.

How to apply interest manually on an account?

Under 'Accounts' > Select a customer > Click ‘Interest Adjustments’.
Choose ‘Manual Entry’. Enter interest amount, reason, and date. Click
'Apply'. This will create a system-generated transaction entry.

How to initiate a standing instruction (recurring transfer)?

Navigate to ‘Transfers’ > ‘Standing Instructions’. Click ‘Create New’.
Input source and destination accounts. Set frequency (Daily, Weekly,
Monthly, Quarterly), amount, and duration. Review and authorize
using OTP. View/manage all standing instructions from the
dashboard.

How to generate a branch-level performance report?

Go to 'Reports' > 'Branch Reports' > Choose branch name. Select
metrics (New Accounts, Transactions Volume, Approvals, Loans
Issued). Choose reporting period. Click 'Generate' to preview and
export.

How to configure transaction limits for users?

Admins go to 'Admin Panel' > 'User Limits'. Select a user or role. Set
caps for cash deposits, withdrawals, transfers, and approvals. Limits
can be daily, weekly, or monthly. Save changes. Limits are enforced
system-wide.

How to trigger manual system synchronization?

Go to 'System Tools' > ‘Sync Manager’. Click ‘Start Manual Sync’.
Select the modules to sync (Accounts, Transactions, Logs, Reports).
Confirm with admin password. A sync progress log will be displayed.

How to generate audit trail for compliance checks?

Visit 'Audit & Compliance' > 'Audit Trail Reports'. Select the date
range and module. Choose filters such as user ID, action type (login,
modify, delete), IP address. Click 'Generate' and export PDF for audit
teams.

How to monitor server health and uptime?

In 'System Tools' > 'Server Monitor', view real-time health dashboard:
CPU usage, memory, disk space, active sessions, downtime history.
Red indicators show performance issues. Set alerts if usage crosses
thresholds.
How to schedule system maintenance notifications?
Go to ‘Admin Panel’ > ‘Maintenance Manager’. Click on ‘New Maintenance
Event’. Enter the event name, modules affected, start and end time, and
description. Enable the toggle for ‘Notify Users’. Choose recipients (All staff
/ Specific branches / Admins only). Click ‘Schedule’. Notifications will be
sent 1 hour prior to the event.

How to configure real-time alerts for fraud detection?

Navigate to ‘Settings’ > ‘Fraud Rules’. Define suspicious patterns (e.g.,
same account accessed from two countries within 30 mins). Set alert levels
(Low, Medium, High). Choose response actions: Notify, Freeze Account,
Require Approval. Click ‘Enable Rule’. View active alerts in the ‘Fraud
Alerts’ tab.

How to enroll a user with biometric authentication?

Under ‘Admin Panel’ > ‘Biometric Enrollment’, select the user account.
Connect supported biometric device (fingerprint scanner / retina scanner).
Click ‘Capture Biometric’. Ensure successful scan and save. User will now
be prompted for biometric during login if enabled.

How to access sandbox environment for testing?

Go to ‘Developer Tools’ > ‘Sandbox Access’. Click ‘Request Sandbox’.
Choose data scope (Anonymized, Full Copy, Empty). Request will be sent
to the compliance team. Once approved, a sandbox URL and credentials
will be shared via email. Data will be refreshed weekly.

How to view and export integration logs (API activity)?

In ‘System Tools’ > ‘API Monitor’, select the date range. Filter by API type
(Login, Payment Gateway, External CRM, etc.). View logs with request and
response payloads. To export, click ‘Download JSON’ or ‘Export CSV’.
Logs are retained for 90 days.

How to broadcast a message to all users or departments?

Click on ‘Communications’ > ‘Broadcasts’. Click ‘New Message’. Enter title
and message body. Choose target audience: All Users, Specific Roles, or
Department-wise. Attach documents or links if needed. Set expiration time
(e.g., auto-hide after 24 hours). Click ‘Send’.

How to use quick search shortcuts?

Anywhere in the application, press Ctrl + / (or Cmd + / on Mac) to open
Quick Search. Type keywords like ‘customer name’, ‘transaction ID’, or
‘loan reference’. Results auto-populate in real time with clickable links. Use
arrow keys and Enter to navigate quickly.

How to generate user activity summary (for performance review)?

Go to ‘Admin Panel’ > ‘User Reports’ > Select user. Choose date range
and modules accessed. Generate activity metrics: logins, approvals,
transactions processed, tickets handled. Click ‘Export PDF’ or attach to
appraisal forms.

How to configure two-factor authentication policies?

Navigate to ‘Security Settings’ > ‘2FA Policies’. Choose enforcement level:
Optional, Mandatory for All, Mandatory for Admins. Select methods
allowed: SMS OTP, Email OTP, Authenticator App, Biometric. Save the
configuration and click ‘Apply to Roles’.

How to add or remove widgets from the dashboard?

Click on ‘Customize Dashboard’. Drag and drop available widgets (e.g.,
Today’s Transactions, Loan Approvals, KYC Pending, Server Health). Use
the gear icon to resize or delete any widget. Click ‘Save Layout’. Changes
apply only to the logged-in user’s view.

How to manage system announcements (login page notices)?

Go to ‘Admin Panel’ > ‘Announcements’. Click ‘New Announcement’. Enter
title, message, and start/end display date. Choose visibility scope
(Everyone, Only Staff, Only Customers). Upload banner image if needed.
Click ‘Publish’. Announcement will appear on login screen.

How to generate FAQs and self-help content for staff?

In ‘Help & Support’ > ‘Knowledge Base’, click ‘Create Article’. Add question
as title and answer in the editor. Use formatting tools for tables, lists, links.
Categorize by module (Accounts, Reports, Loans, etc.). Click ‘Publish’.
Articles are searchable under the FAQ section.

How to switch between multiple branch environments?

Go to the top-right corner and click the branch selector dropdown. You’ll
see a list of branches assigned to your role. Click on the desired branch.
The system will reload the interface specific to that branch’s data. All
subsequent actions will reflect the selected branch environment.

How to generate consolidated reports across branches?

Navigate to 'Reports' > 'Multi-Branch Reports'. Select the branches you
want to include. Choose the report category (e.g., Account Openings, Loan
Disbursements, Total Deposits). Set the date range. Click 'Generate'. Use
filters and export the report in PDF or Excel.

How to escalate support tickets to higher authority?

In 'Help & Support' > 'My Tickets', open the ticket you wish to escalate.
Click 'Escalate Ticket'. Choose escalation level (Supervisor, Admin,
Regional Head). Add a note or reason. Click 'Confirm Escalation'. The
ticket will appear in the supervisor’s dashboard under ‘Escalated Tickets’.

How to access archived customer records?

Go to 'Customers' > 'Archived Records'. Use filters like name, date
archived, or last activity. Click 'View Profile' to review data. To restore the
customer profile, click 'Unarchive'. Only users with archive privileges will
see this option.

How to reset a forgotten password (Self-Service)?

On the login page, click 'Forgot Password'. Enter your registered email or
phone number. Enter the OTP received. Set a new password that meets
security criteria. Click 'Submit'. You’ll receive confirmation via email.

How to print transaction receipts or customer summaries?

Go to 'Accounts' or 'Transaction History'. Select a transaction or customer
profile. Click ‘Print Summary’ or ‘Print Receipt’. Choose printer or save as
PDF. Headers will include bank branding and time stamp.

How to export account and loan data for audit teams?

Navigate to 'Reports' > 'Audit Export'. Choose dataset (Accounts, Loans, or
Both). Set filters (Status, Date Range, Amount Range). Click 'Generate
Secure Export'. A password-protected ZIP file will be created. Share
password via secure internal messaging.

How to configure custom approval workflows?

Go to ‘Admin Panel’ > ‘Workflow Designer’. Click ‘New Workflow’. Choose
a module (e.g., Loan Application). Add steps (Initiation > Branch Manager
Review > Risk Team > Final Approval). Set conditions, email triggers, and
escalation paths. Save and activate.

How to view total assets under management (AUM)?

Go to 'Reports' > 'AUM Dashboard'. Filter by branch, product type (FD, RD,
Loans, Mutual Funds), and date. The visual dashboard shows total value
with breakdowns and year-over-year comparisons. Export available as PDF
and chart image.
How to generate audit-proof logs for compliance?
Access ‘Compliance Tools’ > ‘Secure Logs’. Select module (Login,
Approvals, Financial Transactions). Set retention period (7 days to 3
years). Click 'Generate Encrypted Log'. Only compliance admins with
private keys can decrypt the file.

How to change interface language preferences?

Click on profile icon > ‘Language Settings’. Choose from supported
languages (e.g., English, Hindi, Bengali, Tamil). Click ‘Apply’. The UI will
refresh in the selected language. You can switch back anytime.

How to conduct internal polls or surveys?

Go to ‘Communications’ > ‘Internal Polls’. Click ‘Create Poll’. Add title,
questions (single or multi-choice), and options. Set audience and poll
duration. Enable ‘Anonymous Responses’ if needed. Once submitted,
results can be viewed under ‘Poll Analytics’.

How to track and generate logout activity reports?

Navigate to ‘Admin Panel’ > ‘User Activity Logs’. Filter by 'Event Type' =
Logout. Set the date range and user ID if needed. The report will display
logout timestamps, session durations, and IP addresses. Click ‘Export’ to
download as PDF or Excel. Use this data for productivity analysis and
security reviews.

How to assign and track employee training modules?

Go to ‘Training & Certifications’ > ‘Learning Center’. Click 'Assign Module'.
Choose the course (e.g., Loan Module Basics, Compliance Awareness).
Assign to individuals, roles, or branches. Track progress under ‘Employee
Progress’ tab. Completion certificates can be generated post-assessment.

How to configure data retention policies for regulatory compliance?

Navigate to ‘Compliance Tools’ > ‘Data Retention Settings’. Select each
module (e.g., Customer Records, Loan Applications, Transaction Logs).
Define retention period (e.g., 7 years for customer data). Enable auto-
archive or auto-delete. Confirm changes with admin password.

How to view and audit employee certifications?

In ‘Training & Certifications’ > ‘Audit Records’, search by employee name
or ID. View certifications completed, scores, dates, and module names.
Click 'Download Certificate' or 'Send Reminder' for pending modules.
Export audit trail for compliance teams.
How to schedule a system-wide password reset (security drill)?
Go to ‘Security Settings’ > ‘Bulk Password Reset’. Choose scope (All Users
/ Specific Roles). Set effective date and time. Add a notification message
explaining the reason (e.g., quarterly compliance drill). Click ‘Initiate Reset’.
Users will be prompted to set a new password upon next login.

How to update branch contact and location details?

Access ‘Admin Panel’ > ‘Branch Directory’. Click on the desired branch.
Edit contact number, email, address, branch manager name, or working
hours. Click ‘Save Changes’. Updates will reflect in the branch locator tool
and internal communication modules.

How to generate digital ID cards for staff?

Go to ‘HR Tools’ > ‘ID Card Generator’. Choose department or upload
employee list. Customize layout: include name, photo, ID, department, QR
code for verification. Click ‘Generate Batch’. Export as printable PDFs or
issue as smart cards.

How to configure access for external auditors or consultants?

In ‘Admin Panel’ > ‘Temporary Access’. Click ‘New Guest Account’. Enter
auditor name, contact info, and duration of access. Select modules with
read-only permissions. Enable access logs. Click ‘Activate’. The account
auto-expires after the end date.

How to activate multi-user approval for high-value transactions?

Go to ‘Approval Workflows’ > ‘Transaction Rules’. Create or edit a rule. Set
transaction threshold (e.g., ₹10,00,000). Assign minimum approvers
required (e.g., 2). Choose authorized users. Click 'Enable'. The transaction
will only execute after all required approvals are completed.

How to issue internal compliance alerts to staff?

Go to ‘Compliance Tools’ > ‘Bulletins’. Click ‘New Alert’. Write the alert title
and body (e.g., phishing attempt, new RBI rule). Choose visibility scope (All
staff, Branch Managers, Finance team). Attach reference documents. Click
‘Publish’. Staff will see alerts in their dashboards.

How to verify customer identity using Aadhaar-based eKYC?

Go to 'Customers' > 'eKYC Verification'. Select the customer record and
click ‘Initiate eKYC’. Enter Aadhaar number and trigger OTP authentication.
Once verified, the system will auto-populate linked identity fields and
update KYC status.
How to perform real-time account balance validation before
processing transactions?
While processing NEFT/IMPS transfers, the system automatically checks
available balance. To manually validate, go to ‘Accounts’ > Select account
> ‘Balance Info’. View real-time balance, lien amount, and minimum
balance compliance.

How to manage daily cash limits for tellers?

Navigate to 'Admin Panel' > 'Cash Handling Rules'. Set daily limit per teller
ID (e.g., ₹5,00,000). Once limit is hit, system prevents further cash
processing until limit reset or next day cycle. View breach attempts in ‘Limit
Violations’.

How to enable customer onboarding via video KYC?

Under ‘KYC Settings’, enable ‘Video KYC Flow’. Set verification partner
(e.g., Digio, Karza). Train users on the live verification flow. Customers
receive link, join video call, show documents. Officer captures snapshots,
and verification status updates in real-time.

How to configure branch-specific holiday calendars?

Go to 'Admin Panel' > 'Holiday Settings'. Select a branch, click ‘Add
Holiday’, and enter name and date. You can import regional public holidays
via CSV. All operations linked to this branch reflect these off-days.

How to pause all transactions during system upgrade windows?

Navigate to ‘System Tools’ > ‘Freeze Transactions’. Choose freeze
duration and modules (e.g., Transfers, Loans). Add a freeze reason. Notify
affected teams. Post-upgrade, click ‘Unfreeze’. Activity logs reflect paused
session details.

How to manage lost device login alerts?

Under ‘Security Settings’ > ‘Device Management’, view all registered login
devices. If a device is marked lost or unknown, click ‘Block Device’. User
receives forced logout prompt. Admin can also disable session tokens.

How to perform a branch-wide broadcast for emergency shutdown?

Go to ‘Communications’ > ‘Emergency Broadcast’. Choose branch/es, draft
message (e.g., technical outage, evacuation alert). Select delivery: SMS,
popup, PA system. Set priority = High. Messages bypass user mute filters.

How to export customer segments for marketing?

Under 'Marketing Tools' > ‘Customer Segmentation’, filter by age, account
type, transaction volume, or location. Click ‘Export Segment’. Choose
format: Excel, CSV, or CRM-compatible. Use exports for SMS, email, or ad
targeting.

How to review system error logs for troubleshooting?

Go to ‘System Tools’ > ‘Error Logs’. Filter by module (Login, Payment,
Account Creation) and severity (Critical, Warning, Info). Click log entry to
view error trace, user actions, and resolution suggestion. Forward logs to IT
team via ‘Escalate’ button.

How to simulate transactions in training mode?

In ‘Training Environment’ > ‘Simulations’, select transaction type (e.g.,
Deposit, Transfer). Enter dummy data and complete process. No real data
is affected. Ideal for onboarding new employees. View simulated outcomes
in dashboard.

How to issue and track employee access cards?

Visit 'HR Tools' > 'Access Management'. Click ‘Issue Card’. Select
employee and access zones (Vault, Server Room, Teller Bay). Track usage
logs under 'Access Logs'. Deactivate cards when employee exits or role
changes.

How to approve account closure requests?

Go to 'Accounts' > 'Closure Requests'. Review reason, balance status, and
documents. Click ‘Approve’ or ‘Reject’. System auto-triggers closure memo,
refund processing, and notifies customer.

How to analyze customer product penetration?

Navigate to ‘Analytics’ > ‘Customer Insights’. Select a customer or group.
View how many products they’ve adopted (Savings, FD, Loans, Cards).
Use the penetration index to guide upselling strategy.

How to configure SLA (Service-Level Agreement) timers on

workflows?
In 'Workflow Settings' > 'SLA Timers', set response deadlines for tasks
(e.g., TAT for loan approval = 48 hrs). Enable color-coded progress bars.
SLA violations will trigger escalation or auto-reminders to managers.

How to purge obsolete documents from file servers?

Go to 'Document Management' > 'Purge Scheduler'. Set criteria (older than
X days, type = scanned forms). Preview documents. Enable purge
protection or schedule deletion during non-peak hours.
How to batch print physical documents (FD receipts, Loan letters)?
In 'Operations Tools' > 'Batch Print Jobs', select document type. Upload list
of account numbers. Click ‘Prepare Batch’. Choose printer queue or export
to ZIP PDF. Use for offline branches or legal dispatch.

How to manage and audit customer grievances?

Go to ‘Help & Support’ > ‘Grievances’. View complaint ID, status, TAT
compliance. Add internal notes, attach files, change ownership. Once
resolved, click ‘Close’ and auto-trigger satisfaction feedback form.

How to conduct risk profiling of customers?

Under 'Compliance Tools' > 'Risk Assessment Engine', choose customer.
Answer or auto-fetch scoring criteria (KYC age, transaction behavior,
geography). System assigns Low/Medium/High risk score. Use in decision-
making.

How to record offline/manual transactions?

In 'Teller Module' > 'Manual Entry', select transaction type, input account,
amount, reason. Validate with supervisor approval. Entry is flagged as
‘Manual’ in audit logs.

How to validate cheque authenticity using image scan?

Navigate to 'Cheque Services' > 'Image Validation'. Upload scanned
cheque image or use connected cheque scanner. System compares
against authorized formats, signatures, and watermark integrity. A
validation report is generated for internal approval.

How to launch time-bound banking campaigns (e.g., Festival Loans)?

Go to 'Marketing Tools' > 'Campaign Manager'. Click ‘New Campaign’. Set
campaign name, duration, target products, and eligible customers. Choose
communication channels: SMS, Email, In-App Banner. Monitor conversions
under ‘Campaign Analytics’.

How to configure device-based login restrictions?

Under ‘Security Settings’ > ‘Device Whitelist’, add authorized device MAC
addresses or browser fingerprints. Enable login blocking for unauthorized
devices. Use the 'Device History' tab to audit past logins per user.

How to sync Zenith BankPro with 3rd-party accounting software?

Navigate to 'Integrations' > 'Accounting Sync'. Select software (e.g., Tally,
Zoho Books, QuickBooks). Enter API key and credentials. Choose modules
to sync (Transaction Summaries, Expense Reports). Click ‘Authorize’.
Syncs occur every 6 hours by default.

How to enforce maker-checker workflows?

In 'Workflow Designer', enable ‘Maker-Checker’ on critical actions (e.g.,
account opening, large fund transfers). Assign 'maker' and 'checker' roles.
Only after checker approves, the action is executed. All entries are
timestamped and audited.

How to analyze financial crime patterns?

Go to ‘Compliance Tools’ > ‘Fraud Intelligence’. Select timeframe and
region. View flagged cases by type (Phishing, Identity Theft, Money
Muling). Use heatmaps and time plots to detect emerging patterns. Export
report for regulatory submission.

How to generate automated email digests for managers?

Under 'Reports' > 'Digest Scheduler', choose frequency (Daily, Weekly).
Select contents: Branch Performance, Pending Approvals, SLA Breaches.
Assign recipient groups. Format as Summary PDF or Inline HTML. Enable
auto-send.

How to log internal service downtime for IT audit?

Access 'System Tools' > 'Downtime Log'. Click ‘New Entry’. Add affected
module, start/end time, and cause (planned/unplanned). Downtime entries
are archived and exported monthly as part of IT governance reporting.

How to request access to restricted modules?

Users go to ‘Requests’ > ‘Access Control’. Click ‘New Access Request’.
Choose the module and specify reason. Manager or Admin receives
request. Once approved, access is granted temporarily or permanently
based on policy.

How to reconcile internal suspense accounts?

Navigate to ‘Accounts’ > ‘Suspense Ledger’. Select entries by date, source
(cash, online, transfer mismatch). Click ‘Reconcile’. Match against valid
transaction ID or customer. Add note and close entry. Reconciliation logs
are archived.

How to publish and distribute internal circulars?

In 'Communications' > 'Circulars', click 'Create Circular'. Upload document,
set audience (All Staff / Specific Region / Department). Choose publish
time. Enable Acknowledgement Tracker to ensure staff have read it. View
acknowledgements in dashboard.

How to manage asset inventory for banking hardware?

Go to 'Assets & Inventory' > 'Hardware Registry'. Add devices like ATMs,
biometric readers, laptops. Assign asset tags, maintenance cycles, and
assigned employee. Generate inventory reports and audit readiness logs.

How to deploy emergency lockdown protocol system-wide?

In ‘System Tools’ > ‘Emergency Lockdown’, click ‘Activate’. All transaction
and login modules will be disabled except Admin. Requires 2FA and
reason. Lockdown alerts are sent to Admins, and activity is paused until
manual unlock.

How to generate detailed employee attendance reports?

Navigate to 'HR Tools' > 'Attendance Tracker'. Select employee, range
(daily/weekly/monthly). View hours logged, break durations, anomalies (late
logins, early logouts). Export summary or drill-down reports.

How to trigger smart alerts for overdue loan EMIs?

Under ‘Loan Module’ > ‘Overdue Management’, enable Smart Alerts. Set
reminder schedule (1 day before, on due date, 3 days after). Choose
delivery type (SMS, Email, App Notification). Monitor response via alert
logs.

How to manage linked family banking accounts?

Go to 'Accounts' > 'Family Link'. Search primary account holder. Click 'Add
Member'. Link related accounts (spouse, children, parents) with defined
limits. Enable family dashboard view to track all balances and transactions.

How to audit internal fund transfers across departments?

In 'Reports' > 'Department Transfers', select transfer window and
department. Review initiator, approver, amount, reason. Highlight
irregularities based on rule violations or threshold exceedance.

How to migrate users during core banking software upgrades?

Under 'Admin Tools' > 'Migration Wizard', upload user batch list. Choose
migration type (Live, Staged). Validate dependencies, modules assigned,
and backup status. Click ‘Migrate’. Migration log and status report auto-
generate.
How to handle foreign exchange transaction approvals?
Go to 'Forex Desk' > 'Pending FX Approvals'. Filter by transaction size,
currency, counterparty country. Click ‘Approve’ or ‘Escalate for Risk
Review’. Include reason note. Actions logged under FX Audit Trail.

How to reset biometric templates for faulty scans?

In ‘Biometric Admin’ > ‘User Templates’, search user. Click ‘Reset
Template’. Re-capture new scan using registered device. Confirm update.
New template becomes active immediately.

How to configure automated NPA tracking?

Navigate to 'Loan Module' > 'NPA Tracker'. Enable system rules for
account aging (e.g., 90+ days overdue). Assign risk codes (SMA-1, SMA-2,
NPA). Configure alert cycles and notification templates for customers. View
consolidated NPA dashboard.

How to generate a regulatory report for RBI compliance?

Go to 'Compliance Reports' > 'RBI Formats'. Choose desired return
(CRILC, STR, XBRL etc.). Select the reporting period. Validate auto-
populated data. Click 'Generate & Encrypt'. Submit via RBI portal
integration or manual upload as required.

How to enable queue-based task routing for back office operations?

Under 'Workflow Settings' > 'Task Routing', enable Queues. Define task
types (KYC Review, Loan Document Check, Dispute Resolution). Assign
team leads. Set max items per user, escalation triggers, and auto-
reassignment intervals.

How to assign float limits to field agents or mobile bankers?

Navigate to 'Cash Management' > 'Field Operations'. Click on agent profile
> ‘Assign Float’. Set cap (₹10,000–₹1,00,000). Enable alert on 80% usage.
Track cash withdrawal, deposit, and usage logs per agent in the
dashboard.

How to manage escalations for service-level breaches?

In 'SLA Manager', create escalation tiers by delay time (e.g., >24h =
Supervisor, >48h = Regional Head). Assign notification rules. Link with
ticketing, loan processing, and document verification modules. View
escalation logs and resolution turnaround.

How to enable mobile-only access with limited feature scope?

Go to 'Access Controls' > 'Device Profiles'. Create profile: 'Mobile Lite
Access'. Disable access to modules not suitable for mobile (e.g., Reports,
Admin Panel). Assign this profile to roles like Field Agents, Interns. Monitor
access usage.

How to configure user inactivity timeout settings?

Under ‘Security Settings’ > ‘Session Timeout’, set global default (e.g., 10
min idle = logout). Override per role if needed. Enable warning prompts
(e.g., “You will be logged out in 60 seconds”). Apply and save policy.

How to anonymize user data for training or testing?

Go to 'System Tools' > 'Data Anonymizer'. Select tables
(Customer, Accounts, Transactions). Apply masking techniques
(Name → Customer001, PAN → XXXX1234X). Export or push to
Sandbox. Maintain original-to-masked mapping logs.

How to generate organization-wide operational heatmaps?

In 'Reports' > 'Heatmap Dashboard', filter by module (Transactions, Login
Activity, Complaints). Set date range and location granularity (branch /
region). Visualize peak loads, gaps, and resource efficiency. Export PNG or
PDF.

How to trigger scheduled data backups and recovery testing?

Navigate to 'System Tools' > 'Backup & Restore'. Schedule backup (daily,
weekly, monthly). Select scope: Full, Incremental, Custom. Enable test
restore to isolated sandbox environment. View logs of last restore
success/failure.

How to register and verify a corporate banking customer?

Go to 'Corporate Accounts' > 'New Registration'. Enter company CIN, PAN,
directors’ details. Upload documents (COI, Board Reso, GST). Trigger KYC
check via third-party service. Verify signatories. Enable modules (Payroll,
Vendor Payments).

How to generate behavioral transaction score for fraud prevention?

Under ‘Fraud Analytics’ > ‘Behavior Engine’, choose user segment. Run
scoring based on pattern deviation: time of access, device, amount,
frequency. Assign fraud risk score and configure auto-freeze threshold.

How to manage virtual account numbers (VANs)?

Go to ‘Accounts’ > ‘Virtual Accounts’. Click ‘Create VAN’. Map VAN to
primary account. Define use-case (Vendor, Client Collection, Utility). Set
expiration, fund sweep schedule, and limits. Track VAN usage in real-time.

How to design a customer satisfaction feedback form?

In 'Feedback Tools' > 'Form Builder', drag & drop fields (Rating Scale, Text
Area, Dropdown). Set rules: required fields, conditional logic. Preview form.
Choose delivery: post-service popup, email, SMS. View insights in
Feedback Analytics.

How to generate real-time risk exposure report?

Navigate to 'Risk Management' > 'Exposure Dashboard'. Select criteria:
customer, branch, product. System calculates outstanding liabilities, credit
utilization, guarantees, and asset coverage. Visualize as charts and export.

How to define holiday routing logic for fund transfers?

Under 'Transfers' > 'Routing Rules', create logic: “If transfer on holiday,
then defer to next business day” or “Route to alternate clearing house”.
Attach to transfer modules. Preview simulation.

How to manage document version control and approval flow?

Go to 'Document Management' > 'Version Control'. Upload file →
Set version number → Assign reviewers. Enable 'Track Changes'.
Only approved versions become live. Audit history stored for 7
years.

How to automate fee calculation for lockers and special services?

Navigate to ‘Accounts’ > ‘Special Services’. Select service (Locker Tier A/B,
Demat, DD). Configure pricing slabs, tax rules, billing cycle. Auto-debit
setup from customer account. Notify via SMS/email invoice.

How to detect and block simultaneous logins from multiple locations?

Under 'Security Settings' > 'Session Monitor', enable 'Single Login Mode'.
System logs out all previous sessions when a new one starts. Alert user on
dashboard about session conflicts. Optionally auto-block after 3 violations.

How to enable multilingual support for customer interfaces?

Go to ‘Settings’ > ‘Localization’. Add supported languages. Upload
translations or use built-in ML translator. Enable for Mobile App, Portal, and
Email Templates. Customers can select preferred language under their
profile.
How to assign biometric authentication to dual-user accounts?
Navigate to 'User Management' > 'Advanced Settings'. Select the account
flagged as dual-user (e.g., joint signatories). Enable ‘Biometric Split Auth’.
Assign separate biometric credentials to each user. Both authentications
are required for high-value transactions.

How to onboard external vendors into the system?

Go to 'Vendor Management' > 'Add Vendor'. Fill out GSTIN, PAN, address,
and service category. Upload required documents (Agreement, NDA, Tax
Certificate). Assign vendor type (IT, Maintenance, Legal). Submit for
internal approval. Once approved, vendor gets limited portal access.

How to launch and monitor e-auctions for seized assets?

In 'Recovery & Legal' > 'Asset Auctions', click 'New Auction'. Add asset
description, reserve price, and auction window. Upload supporting images
and legal documents. Enable public bidding with pre-verification of bidders.
Monitor bid activity in real-time.

How to manage shadow accounts for testing integrations?

Under 'Developer Tools' > 'Shadow Accounts', create a non-production
customer record. Assign test status and restrict real transactions. Link with
API sandbox credentials. These accounts are excluded from real-time
analytics and live processing.

How to configure OTP fallback mechanism (email/SMS)?

Go to 'Authentication Settings' > 'OTP Preferences'. Enable fallback tiering:
Primary = SMS, Fallback = Email. If SMS fails after 2 attempts, OTP is
routed to registered email. View fallback log for audit.

How to enable dynamic field rendering in customer forms?

In 'Form Designer' > 'Dynamic Rules', create logic like: “If
Employment Type = Self-Employed → Show Business Details”.
Use drag-and-drop to arrange fields. Validate form and publish.
Test live in sandbox before rollout.

How to enable real-time chat support for priority customers?

Navigate to 'Support Center' > 'Live Chat Rules'. Create rule:
“Customer Tier = Platinum → Show Chat Widget”. Assign support
agents. Set routing priority and max queue size. Enable session
recording for quality assurance.
How to apply transaction tagging for analytics?
In 'Analytics Settings' > 'Tagging Rules', define tags: “Salary”, “Investment”,
“EMI”, “Cash Deposit”. Apply based on transaction descriptions, keywords,
or party names. Use tags in dashboards for segmentation.

How to block high-risk countries for outgoing payments?

Under 'Compliance Settings' > 'Country Restrictions', select country list.
Enable ‘Block Outward Transactions’. Add exceptions if necessary. Monitor
blocked attempts in 'Geo-Fraud Logs'.

How to automate GST reconciliation for business accounts?

In 'Tax Module' > 'GST Reconciliation', fetch GST returns via API. Match
declared GST with transaction data. Highlight mismatches. Generate
downloadable summary for CA review. Schedule monthly auto-reports.

How to enforce naming conventions on uploaded files?

Go to 'Document Settings' > 'File Naming Rules'. Define rule (e.g.,
“AccountID_DocType_Date.pdf”). Reject non-compliant uploads. Enable
auto-rename with user confirmation. Maintain log of renaming activity.

How to visualize employee workload vs. task completion trends?

Navigate to 'HR Analytics' > 'Workload Dashboard'. Compare assigned vs.
completed tasks per user. Color-coded heatmaps indicate overloads. Drill-
down by department, role, or date. Export to performance review files.

How to record and report customer onboarding turnaround time?

In 'KPI Tracker' > 'Onboarding TAT', record time from account application
to activation. Set target (e.g., <24 hrs). Display average, fastest, and
slowest per branch. Generate weekly KPI charts.

How to bulk resend OTPs for batch transactions?

Under 'Transaction Tools' > 'OTP Monitor', click ‘Retry OTPs’. Select failed
transactions (e.g., OTP not delivered). Choose delivery method. Click
‘Resend All’. View success/failure logs with timestamps.

How to configure a chatbot for FAQs and tier-1 support?

In 'AI Tools' > 'Chatbot Configurator', upload FAQ content. Set fallback
keywords and escalation triggers. Test response accuracy using sandbox
chat. Deploy widget on Portal, App, and Agent Dashboard.

How to generate regulatory audit-ready reports with digital

signatures?
Go to 'Compliance Reports' > 'Generate & Sign'. Choose report type (AML,
CRILC, Statutory). System fetches data, formats, and auto-signs with
authorized DSC. Encrypt PDF with password and time stamp.

How to run a campaign for unutilized accounts reactivation?

Navigate to 'CRM Campaigns' > 'Dormant Outreach'. Filter accounts with
no activity in 6 months. Draft message (SMS/email/app). Include incentive
if applicable. Track engagement via re-login and transaction counters.

How to initiate or approve large-value RTGS transactions with dual

authorization?
In 'Transfers' > 'RTGS Queue', initiate transfer above set limit (e.g., ₹10
lakh). First user submits. Second user receives approval prompt. Once
both approve, system triggers payment. Audit trail logs approver ID and
time.

How to lock user accounts flagged in internal audits?

Go to 'Audit Reports' > 'Flagged Users'. Click ‘Lock Account’. Choose
reason: Policy Violation, Access Misuse, External Directive. Add notes.
Notify compliance and manager via system-generated memo.

How to configure biometric + OTP hybrid login for high-privilege

roles?
Under 'Authentication Settings' > 'Hybrid Login', enable both Biometric and
OTP for roles like Admin, Treasury, Super Approvers. System requires both
to be successful for login. Log each factor separately in login logs.

How to track geo-location access for mobile logins?

Navigate to 'Security Logs' > 'Mobile Access Map'. Filter by user ID or date.
View login origin (city/country/IP) visualized on an interactive map. Flag
suspicious access patterns. Enable alerts for logins outside defined geo-
fences.

How to configure inactivity auto-logout for tellers?

Under ‘Teller Settings’ > 'Session Timeout', define auto-logout time (e.g.,
15 minutes of inactivity). Choose if warning prompt should appear. Apply
rules to teller-specific roles. Track auto-logout events in audit logs.

How to configure automatic sweep-in/sweep-out account rules?

In 'Accounts' > 'Sweep Rules', choose source and target accounts. Set
threshold balances for sweep-in (minimum) and sweep-out (maximum).
Define frequency (daily, weekly) and limit per transaction. View summary in
'Sweep Ledger'.

How to broadcast downtime alert banners on login screen?

Go to 'Communications' > 'System Banners'. Create a new banner with
custom message, color, and duration. Preview on login template. Enable
across web/app platforms. Use 'Expiry Timer' to remove banner
automatically post-downtime.

How to perform credit bureau pull for loan applicants?

Navigate to 'Loan Processing' > 'Credit Bureau Check'. Select applicant
and click ‘Fetch Score’. Integration pulls CIBIL/Experian data (based on
PAN/DOB). View credit score, repayment history, and red flags. Attach
report to loan profile.

How to restrict fund transfers during risk review?

In 'Compliance Flags' > 'Transaction Control', tag accounts under risk
review. Enable 'Freeze Outward Transfers'. Add duration and reason. All
attempted transactions during this period will be auto-rejected and logged.

How to create internal surveys and collect staff feedback?

Go to 'HR Tools' > 'Staff Surveys'. Click 'New Survey'. Add title, description,
and questions (MCQs, Likert scale, text box). Schedule rollout and define
anonymity rules. Analyze results in 'Survey Insights' tab.

How to set custom alerts for VIP customers?

Navigate to 'Customer Profiles' > Select VIP > 'Custom Alerts'. Define
triggers (login, large withdrawal, login outside office hours). Set alert
channels (SMS to RM, Email to Compliance). Log every alert action.

How to configure interest slab structures for corporate term

deposits?
Go to 'Deposit Module' > 'Interest Structures'. Create tiered slabs based on
deposit amount, duration, and customer type. Enable auto-calculation on
new deposits. Link to predefined pricing templates.

How to log and resolve ATM-related service complaints?

Under 'Operations' > 'ATM Services' > 'Complaints'. Add ticket (e.g., cash
not dispensed, receipt jam). Assign to field technician. Track status (Open,
In Progress, Resolved). Maintain resolution time KPIs.
How to simulate cyberattack scenarios for SOC training?
Navigate to 'Security Center' > 'Simulation Lab'. Select scenario (Phishing,
Brute Force, SQL Injection). Define scope and users. Launch sandbox
simulation. Track detection, reaction time, and escalation paths for training
analysis.

How to apply transaction surcharge rules for non-home branches?

Go to 'Fee Settings' > 'Branch Surcharge'. Define surcharge rule by branch,
transaction type, and amount slab. Auto-apply surcharge for non-home
branch transactions. Show charge summary in customer receipt.

How to freeze salary disbursement for flagged departments?

In 'Payroll Admin' > 'Department Actions', choose department > Enable
‘Freeze Disbursement’. Add internal note and expected resolution. HR will
receive alert and payroll for that group will pause until unfreezed.

How to analyze QR code payment trends across merchant types?

Navigate to 'QR Analytics' > 'Merchant Trends'. Filter by business type
(Retail, F&B, Travel). View transaction volume, average ticket size, and
frequency. Export insights as CSV or visualize via charts.

How to manage interbank standing instructions (e.g., SIP, RD)?

Go to 'Recurring Payments' > 'Interbank SI'. Add new standing instruction:
recipient bank details, frequency, amount, duration. Verify with OTP. Use
dashboard to view upcoming debits and modify schedule.

How to enforce device binding for critical user accounts?

In 'Security Settings' > 'Device Binding', enable for roles like Finance Head,
System Admin. Register trusted device at first login. Restrict future access
only from that device unless overridden by admin.

How to create pre-approved loan offers based on scoring?

Under 'Loan Engine' > 'Pre-Approved Matrix', define scoring logic (salary,
credit score, existing product mix). System auto-generates offers shown in
net banking/app dashboard. Track acceptance ratio.

How to display centralized compliance notice board?

Go to 'Compliance Tools' > 'Notice Board'. Upload circulars, updates,
warnings. Set visibility window. Add filters by department or location. View
who has acknowledged reading.
How to enable UPI collection for SMEs?
Navigate to 'Merchant Tools' > 'UPI Collections'. Register SME merchant
with KYC. Generate static/dynamic QR. Enable daily report and auto-
settlement to linked account. View logs in 'Merchant Dashboard'.

How to configure anonymous grievance reporting for employees?

Go to 'HR Tools' > 'Grievance Box'. Enable anonymous toggle. Customize
input fields. Define routing (e.g., straight to HR/Compliance). Responses
logged under masked identity for tracking.

How to conduct periodic access audits for privileged users?

Go to 'Security Center' > 'Access Audit'. Filter by roles flagged as privileged
(e.g., Admin, Compliance, Treasury). View last login, session length,
modules accessed. Export summary for quarterly ITGC compliance and
flag anomalies for review.

How to manage payout delays and notify affected customers?

Navigate to 'Payout Management' > 'Delay Tracker'. Identify delayed
transactions via T+1 breach rules. Select affected customers and send bulk
SMS/email notification. Include estimated resolution time and escalation
link. Tag incident internally for SLA tracking.

How to enable secure API gateway for fintech integrations?

Go to 'Developer Tools' > 'API Gateway'. Register new partner with KYC
and token generation. Assign access scope (read/write), set throttling
limits, and expiry duration. Monitor usage via real-time dashboard with
request logs and error rates.

How to assign substitute approvers during staff leave?

Under 'User Management' > 'Delegation Settings', select employee > click
‘Assign Substitute’. Define duration, modules (e.g., Loans, Approvals), and
permissions. Substitutes receive notifications and audit logs will reflect
delegated actions.

How to batch import historical customer data into core system?

Go to 'Data Migration' > 'Import Wizard'. Choose template (Customer,
Loan, KYC). Upload validated Excel or CSV file. Map columns and preview.
Submit with digital signature authentication. View batch import status in
Migration Logs.

How to monitor app version adoption across customers?

Navigate to 'App Analytics' > 'Version Adoption'. Filter by OS, version, or
geography. Visualize % of users on latest vs. outdated versions. Trigger
update push or send in-app nudges to legacy users.

How to restrict user access during audit-sensitive periods?

Under 'Access Controls' > 'Audit Lockdown', define blackout window. Select
modules to restrict (Ledger View, Export Tools, Fund Movement). Notify
impacted users. All access requests will be queued for post-audit release.

How to manage penalties for recurring ECS failures?

Go to 'Payments' > 'ECS Tracker'. Flag accounts with 3+ bounce events.
Auto-apply penalty charge as per rulebook. Send alerts to customers and
relationship managers. Maintain dispute resolution records linked to each
case.

How to view recovery rate trends from collections department?

Navigate to 'Collections' > 'Recovery Insights'. Filter by loan bucket (e.g.,
30 DPD, 60 DPD), region, agent. View trend lines of amount recovered vs.
outstanding. Compare against targets. Export for MIS reporting.

How to generate automated certificate of interest (COI) for

customers?
Under 'Account Services' > 'Document Requests', select COI. Choose
financial year and account. Auto-generate PDF with branch seal and digital
signature. Enable customer self-service via portal/app.

How to track staff engagement with internal knowledge base?

Go to 'Help & Support' > 'Knowledge Analytics'. View articles read, time
spent, and feedback given. Filter by department or role. Identify training
gaps or poorly performing articles. Export insights for L&D planning.

How to manage fraud-prone customer segments?

Navigate to 'Risk Engine' > 'Customer Risk Buckets'. Filter by red-flag
history, transaction reversals, multi-device logins. Assign monitoring level
(Low, Medium, High). Trigger extra authentication layers or approval
checks for future activity.

How to generate account closing confirmation certificate?

Go to 'Account Services' > 'Closure Confirmation'. Enter closed account
number. System validates and generates time-stamped PDF with closure
remarks. Auto-email to registered ID or download via service counter.
How to initiate internal transfer requests between departments?
Under 'HR Portal' > 'Transfer Management', click ‘New Request’. Fill
employee ID, source and target departments, transfer type
(permanent/temporary). Route to HR + department heads for approval.
Monitor progress in real-time.

How to set up auto-classification for customer complaints?

In 'Support Tools' > 'Complaint Routing Rules', use keywords to
auto-classify issues (e.g., “card declined” → Cards). Set routing
rules to appropriate resolution teams. Train classification engine
over time via feedback loop.

How to generate interest equalization subsidy claims for exporters?

Go to 'Trade Finance' > 'Subsidy Dashboard'. Select exporter accounts, link
export transactions. Calculate subsidy as per government policy. Generate
formatted claim sheet for upload to DGFT portal.

How to implement automated escalation matrix in workflow?

Under 'Workflow Settings' > 'Escalation Matrix', define hierarchy
per process (e.g., Unresolved ticket > 24h → L1 Manager > 48h →
Ops Head). Set alert mechanisms. All escalations are audit-
logged.

How to reset and rotate encryption keys securely?

Navigate to 'Security Center' > 'Key Management'. Select environment
(Live, UAT). Click ‘Rotate Key’. System generates new pair and updates
reference across modules. Old keys are archived and revoked.

How to onboard a new third-party BPO agent securely?

Go to 'Vendor Access' > 'Agent Onboarding'. Add name, KYC, contract
details. Assign restricted portal role with IP binding. Enable timed access
expiry and activity monitoring. All uploads and actions are tracked.

How to monitor daily exception handling trends?

Navigate to 'Operations Monitoring' > 'Exceptions Dashboard'. Track
volume, type, root cause per day. Heatmap shows which teams or
branches generate the most exceptions. Use filters to spot spikes and
anomalies.

How to handle legacy account migration post system upgrade?

Go to 'Migration Toolkit' > 'Legacy Account Handler'. Upload legacy
account data using supported CSV format. Run mapping tool to align fields
with new schema. Validate sample batch before executing full migration.
Monitor success rate and error logs.

How to configure smart savings sweep-in rules?

Navigate to 'Account Settings' > 'Smart Sweep Rules'. Define thresholds
(e.g., maintain ₹10,000 in savings, sweep excess to FD). Set sweep
frequency (daily/weekly) and FD duration. View live status under ‘Sweep
History’ tab.

How to process death claim settlements with multiple nominees?

Go to 'Claims Management' > 'Deceased Account Handling'. Upload death
certificate and link customer ID. Verify nominee IDs, proportions, and KYC.
System calculates eligible shares and generates claim vouchers for each.

How to configure biometric attendance sync with payroll?

Under 'HRMS' > 'Biometric Sync'. Map biometric devices to branches.
Schedule daily sync window. System auto-generates attendance logs. Link
with payroll cycle for salary calculation. Exceptions flagged for manual
validation.

How to visualize NPA recovery heatmaps?

Navigate to 'Analytics' > 'NPA Heatmaps'. Filter by branch, region, or
bucket (e.g., 90+ DPD). Heatmap intensity reflects recovery rate. Use
export options to include in board presentations.

How to manage early loan repayment workflows?

Go to 'Loan Services' > 'Pre-Closure Requests'. View outstanding balance
with foreclosure charges. System validates minimum repayment term met.
Upon approval, generate pre-closure letter and update account ledger.

How to conduct API health checks for downtime detection?

Under 'Developer Tools' > 'API Monitoring'. View latency, uptime, and error
rate by endpoint. Set thresholds for downtime alerts. Integrate webhook to
IT Ops in case of recurring failures.

How to configure email signature templates for all branches?

Go to 'Admin Settings' > 'Email Template Manager'. Design global
signature with logo, disclaimer, and social links. Assign templates to roles
or branches. Sync with email servers for automatic attachment.
How to detect duplicate customer creation?
Navigate to 'Customer Management' > 'De-Duplication Engine'.
Enable fuzzy matching on PAN, phone, or address. Flag records
with ≥90% match for review. Merge or delete based on
relationship manager confirmation.

How to reset user portal password via branch override?

Go to 'User Profiles' > 'Password Override'. Search customer ID. Validate
identity with alternate KYC. Reset password and notify via email/SMS.
Audit log automatically generated.

How to manage KYC revalidation campaigns?

Under 'Compliance' > 'KYC Campaign Manager'. Filter accounts due for
periodic re-KYC. Auto-send notifications with document checklist. Track
submissions and trigger account restriction after grace period.

How to automate invoice matching for vendor payments?

Navigate to 'Accounts Payable' > 'Invoice Matching'. Upload vendor
invoices. System auto-matches with PO and GRN entries. Highlight
mismatches for manual correction. Approve matched invoices for payment
release.

How to view live cash deposit trends across ATMs?

Go to 'ATM Monitoring' > 'Cash Analytics'. View hourly deposit stats by
ATM ID or city. Graph view highlights peaks, shortages. Alert generation for
cash overflow or low cash events.

How to configure SMS keyword banking for rural customers?

Under 'Digital Banking' > 'Keyword Banking'. Define supported keywords
(e.g., BAL, MINI, STOP). Link to SMS shortcode. Map response templates
per language. Track usage and failed queries.

How to activate overdraft protection for eligible accounts?

Go to 'Account Services' > 'Overdraft Activation'. Set eligibility rules (salary
account, credit score, tenure). Auto-calculate overdraft limit. Notify
customer upon activation and update limit in core.

How to configure offboarding workflows for resigning employees?

Under 'HRMS' > 'Employee Exit'. Initiate exit checklist per department (IT,
Finance, Admin). System revokes access, collects assets, and calculates
F&F. Exit certificate auto-generated post clearance.
How to link loyalty points to customer transactions?
Navigate to 'Rewards Engine' > 'Transaction Mapping'. Set earn rates per
transaction type (e.g., ₹100 swipe = 1 point). Enable real-time updates to
customer profile. Include redemption rules and expiry.

How to process bulk cheque clearing for corporate clients?

Go to 'Corporate Services' > 'Bulk Cheque Upload'. Upload scan +
metadata. System batch-verifies MICR, amount, signature. Generate
consolidated clearing report. Flag exceptions for physical revalidation.

How to generate salary slips with dynamic components?

Under 'Payroll' > 'Salary Slip Generator'. Choose employee batch and
month. Include components like bonus, arrears, deductions. Preview before
PDF generation. Allow employee self-access via portal.

How to manage inter-bank fund sweep for treasury operations?

Navigate to 'Treasury' > 'Interbank Sweep'. Set sweep triggers (e.g., EOD
balance > ₹5Cr). Configure destination banks, limits, and authorization
levels. System logs every sweep with timestamp and rate.