Contact
Grace Bentson
www.linkedin.com/in/gracebentson Program Manager | Digital Commerce @ lululemon
(LinkedIn) Seattle, Washington, United States
Top Skills Summary
Program Management
My passions are centered around people: people-centric problems,
Employee Learning & Development
user-centered processes, building relationships, and storytelling.
Cross-functional Team Leadership
Certifications I am a results-driven Consulting Manager with 8 years of program
management experience successfully delivering multidisciplinary,
2023 Core Product Certification
global projects. I am skilled in owning end-to-end project delivery
while building collaborative, cross-functional teams that embody an
inclusive and connected culture.
I earned my B.A. in Business Administration from the University of
Washington with concentrations in Finance and Entrepreneurship. In
my free time, you can find me *hopelessly* cheering on the Seattle
Mariners, solving Sudoku puzzles, and relentlessly updating my
latest runs and reads on Strava + Goodreads.
Experience
lululemon
Program Manager - Digital Commerce
October 2023 - August 2024 (11 months)
Seattle, Washington, United States
- Served as the PgM lead for a 30+ person team responsible for developing,
maintaining, and expanding back-end APIs for enterprise-wide checkout
experiences (across digital channels: Web, App, support, etc.)
- Developed and managed program roadmaps, checkpoint gates, and holistic
budgets, consistently meeting key milestones and delivery targets
- Proactively identified, communicated, and mitigated risks, dependencies, and
blockers to ensure seamless execution across multiple stakeholders, including
senior leadership, technology, and product teams
- Championed best practices in Agile Program Management, fostering
continuous process improvement to drive efficient delivery and stakeholder
satisfaction
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- Directed program communications and stakeholder management, ensuring
clarity and alignment within a fast-paced, dynamic environment (weekly OpsCo
forums, program status reports, quarterly planning, etc.)
- Implemented creative problem-solving techniques to navigate ambiguity and
complexity, balancing business priorities with technical constraints to drive
successful outcomes
Smartsheet
Consulting Manager
June 2021 - October 2023 (2 years 5 months)
Bellevue, Washington, United States
Expanding Smartsheet's footprint and enabling our largest and most complex
enterprise customers.
Coaching individuals to continuously improve their project delivery skillset
and further their professional development goals while meeting operational
and financial targets. Responsible for 9 Solutions Consultants within
our Professional Services Organization delivering custom Smartsheet
implementation projects.
- Managed client relationships and provided delivery oversight for custom
Smartsheet Consulting engagements
- Responsible for planning and allocating resources for project assignments for
30 Consultants
- Coordinated department development opportunities; provide leadership in the
completion of department goals
- Engaged in cross-functional initiatives with Product/Engineering, Worldwide
Field Operations, and adjacent teams in the Customer Excellence organization
- Interviewed, hired, and onboarded new team members into the Professional
Services Organization
- Supported forecasting and reporting against department revenue and
utilization targets
Accenture
4 years 8 months
Management Consulting Manager
February 2021 - June 2021 (5 months)
West Market Unit | Strategy & Consulting | Customer, Sales, & Service
Management Consultant
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November 2018 - February 2021 (2 years 4 months)
Seattle, WA
Program Manager | Private Philanthropic Foundation (Feb 2020 - Jan 2021)
• Coordinated design, development, & delivery of an organization-wide
learning experience
• Oversaw change management execution resulting in organization training
completion rates of >50% (+40% vs. benchmark)
• Balanced a complex client and partner dynamic while ensuring stakeholder
accountability and program visibility across the organization
Training & Process Lead | Large Technology Company (Apr 2019 - Jan 2020)
• Outlined strategic goals and prioritization criteria for feature development and
delivery
• Managed a 4-person team to launch a customer training program across
200+ global users
• Created end-to-end enablement materials for 20 user groups across 15+
tools/systems
Program Manager & Process Designer | Customer Service & Success,
Enterprise Networking Company (Mar 2019 - Apr 2019)
• Conducted global stakeholder interviews and workshops to analyze process
inefficiencies and employee experience pain points
• Proposed scalable recommendations for post-sales engagement between
Customer Success and Account Management teams
Consulting Analyst
November 2016 - November 2018 (2 years 1 month)
Seattle, Washington, United States
Retail Operations Program Manager | Large Technology Company (Jul 2018 -
Jan 2019)
• Managed cross-functional project plans, intake processes, and executive-
facing status reports ensuring delivery predictability and transparency
• Conducted client stakeholder discovery sessions across products and
business groups to create customer and employee journey maps
• Owned test case creation process for POS, SIM, and workforce management
systems (250+ scenarios)
Business Analyst, Project Manager | Large Technology Company (Mar - Jul
2018)
• Customer Service & Support Learning Assessment
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• Technical Sales and Customer Success workforce Training Program Design
Business Analyst | Large Telecommunications Company (Feb 2017 - Feb
2018)
• Served as a functional SME across three major omnichannel experiences
• Translated business requirements into design and feature definition in
collaboration with designers and scrum team
• Conducted customer experience demos for client leadership and business
stakeholders
Joe Chocolates
Co-Founder & Chief of Financial Affairs
September 2015 - June 2016 (10 months)
Seattle, WA
Co-founding member of a UW Entrepreneurship startup creating premium
quality, locally produced, and thoughtfully flavored chocolate coated espresso
bark.
• Developed key insights into the business’ day-to-day operating activities
through analysis of sales data and inventory turnover
• Reconciled revenues, expenses, receivables, and payables to maximize the
efficiency of cash flow
• Delivered monthly financial statements (statement of cash flows, income
statements, balance sheets)
• Ensured timely payments to suppliers, collections from retail partners, and
oversaw company financial policy
• Created and managed invoices, purchase orders, and expense reports
Boeing
Financial Operations Intern
June 2015 - September 2015 (4 months)
Renton, WA
• Managed budgets & schedules; tracked performance, ensured costs were
booked to correct budgets, developed reports for cost of finance activities
• Supported end of year budget process through the analysis of estimated
budget assumptions next to YTD actuals; recommended appropriate
adjustments to the 5-year horizon long-range business plan.
• Reconciled financial statements and reported to leadership on Boeing’s
international finance shadow bookkeeping activities
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• Applied business acumen and analysis to develop a comprehensive report on
the potential impacts of the Iran Nuclear Deal on the aviation industry
Education
University of Washington, Michael G. Foster School of Business
Bachelor’s Degree, Double Major in Finance and
Entreprenurship · (2012 - 2016)
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