TRUE CREDITS PRIVATE LIMITED

Huda City Centre Metro Station 5th floor, Sector - 29 Gurgaon, Haryana 122001, India
CIN : U65190HR2017PTC070653, NBFC Registration No. - N-14.03510

Loan Sanction Letter

Date: 07/07/2024
Ref:TBLV14-40707-7946311
(Loan ID : 67946311)

SARATHKUMAR
69,
VALLAM,Keezh Street, Gingee,Nattarmangalam, Villupuram,
Tamil Nadu, 604206, India

Dear SARATHKUMAR
This letter is made in reference to your loan application number TBLV14-40707-7946311 dated 07/07/2024.
Based on the information you provided in your loan application, we, True Credits Private Limited (“True
Credits” or “Lender”), are pleased to inform you of the approval of your loan and offer you based on the
following terms and conditions:

Key fact sheet

Date Name of the Regulated entity Applicant Name

07/07/2024 True Credits Private Limited SARATHKUMAR

Sr. No. Parameter Details

(i) Loan amount Rs. 12402
Total interest charge during the entire tenor of Rs. 1252
(ii)
the loan
(iii) Other up-front charges, if any. (a)+(b)+(c) Rs. 1902
Rs. 1902, including the GST of Rs. 290
(a) Processing fees (inclusive of GST @18%)
(13.000% of loan amount excluding the GST)
(b) Insurance charges NIL
(c) Others: NIL
(iv) Net disbursed amount ((i)-(iii)) Rs. 10500
Total amount to be paid by the borrower (sum Rs. 13654
(v)
of (i), (ii))
(vi) Annualised rate of interest 58.80% per annum (4.90% per month)
Annual Percentage Rate (APR)– 150.68
[Effective annualized interest rate (in percentage) (computed on net
(vii)
disbursed amount using IRR approach and reducing balance
method) ]*
(viii) Tenor of the Loan 3 month(s), day(s)
(ix) Installment frequency Monthly
(x) Number of installments 3
(xi) Amount of each installment of repayment Rs. 4540
Details about Contingent Charges
Annualized rate of interest in case of 58.80% per annum on overdue principal
(xii)
delayed payments outstanding for defaulted period
(xiii) Rate of annualized other penal charges NIL
Other disclosures
Cooling off/look-up period during which 3 days**
(xiv) borrower shall not be charged any penalty on
prepayment of loan
Details of LSP acting as recovery agent and https://www.truecredits.in/lsps-dla
(xv)
authorized to approach the borrower

Email: cs@truecredits.in; Contact Number: 0120-4001028; Website: truecredits.in

 1. Lender: True Credits Private Limited
a. Name: Mr. Nikhil Niranjan
b. Designation - Grievance Redressal
Officer
c. Email Id: grievance@truecredits.in
d. Contact No.: +91 7428196828 (Monday
to Friday except Public Holidays;
Timing : 9:30 AM to 6:00 PM)
e. Address: 5th Floor, Huda City Centre
Metro Station, Sector - 29, Gurugram,
Haryana - 122001
f. Privacy Policy - https://www.truecredits.
in/privacy-policy
2. Digital Lending App (DLA) and Lending
Service Provider (LSP) - Balancehero India
Name, designation, address and phone number Private Limited
of nodal grievance redressal officer designated a. Name: Ms.Anjali Kapoor
(xvi)
specifically to deal with FinTech/ digital b. Designation - Grievance Redressal
lending related complaints/ issues Officer
c. Email Id: terms@balancehero.com
d. Contact No.: +91 7428196828 (Monday
to Friday except Public Holidays;
Timing : 9:30 AM to 6:00 PM)
e. Address: 5th Floor, Huda City Centre
Metro Station, Sector - 29, Gurugram,
Haryana - 122001
f. Privacy Policy - https://www.
truebalance.io/privacy-policy
3. Others LSPs
a. Please refer below link to find details of
respective LSPs Grievance Redressal
Officer (GRO) details and Privacy
Policy: https://www.truecredits.in/lsps-
dla
Recovery Mechanism
Terms and Conditions of recovery mechanism:

As a part of the routine recovery process, the Company sends SMS/ Email/ App Notifications/
Calls etc. along with payment link to customers as a follow up reminder for making loan
repayments.

Once a customer's loan account turns overdue, then the details of such loan accounts and
customer, who has defaulted, are provided to TCPL's Collection Agents for regular telephonic/
field follow-up.
(xvii)
Parallelly legal actions may also be taken up such as loan recall notice, Sec 25 of Payment and
Settlement Systems Act 2007/ 138 of Negotiable Instruments Act 1881 and/or arbitration, as the
case may be.

Further, for cases where such customer is not contactable/ traceable, as required, the activities
like skip tracing, or field visit, and/or any other measures, as per applicable law, may also be
conducted by the Company.

Wherever feasible (both commercial & legally), an option to settle the outstanding loans, may
also be considered at the sole discretion of the Company.
* GST charged on Processing Fees @18% is excluded from calculation of APR

Email: cs@truecredits.in; Contact Number: 0120-4001028; Website: truecredits.in

 Detailed Repayment Schedule
(Below is indicative since, repayment schedule will depend on actual date of disbursement)

Instalment EMI Due Outstanding Principal (in Interest (in Instalment

No. Date Principal (in Rupees) Rupees) (in Rupees)
Rupees)
1 07/08/2024 Rs. 12402 Rs. 3921 Rs. 619 Rs. 4540
2 07/09/2024 Rs. 8481 Rs. 4117 Rs. 423 Rs. 4540
3 07/10/2024 Rs. 4364 Rs. 4364 Rs. 210 Rs. 4574

SMA/ NPA Classification

As per the applicable regulatory guidelines, our company classifies loans granted in
respect of which instalment(s) has turned overdue under various categories as detailed
under:

SMA 0: Upto 30 days

SMA 1: from 31 to 60 days
SMA 2: from 61 to 90 days
NPA: more than 180/ 150/ 120/ 90 days (Considering the applicable norm to company for
NPA classification )

Example:

If due date of a loan account is March 31, 2021, and full dues are not received before the
Company runs the day-end process for this date, the date of overdue shall be March 31,
2021. If it continues to remain overdue, then this account shall get tagged as SMA-1 upon
running day-end process on April 30, 2021, i.e., upon completion of 30 days of being
continuously overdue. Accordingly, the date of SMA-1 classification for that account shall
be April 30, 2021.

Similarly, if the account continues to remain overdue, it shall get tagged as SMA-2 upon
running day-end process on May 30, 2021 and if continues to remain overdue further, it
shall get classified as NPA upon running day-end process as per extant applicable asset
classification norms.

Email: cs@truecredits.in; Contact Number: 0120-4001028; Website: truecredits.in

Other terms and condition:

1. Loan disbursement will be made to bank account provided by you while applying for loan.
2. This loan sanction can be revoked and/ or canceled on the sole discretion of the Lender.
3. **Upon disbursement of loan, you shall have cooling off/ look-up period of 3 days from the date of
disbursement of loan during which you have option to exit from loan by pre-paying the outstanding
principal amount of loan, along with proportionate APR (if applicable), without any penalty (“Exit
Option”). The Lender shall at its sole discretion may levy / or waive levy of proportionate APR. In
case you proceed to pay any EMI during the cooling off/look-up period you shall be not eligible to
avail Exit Option during said cooling off/look-up period.
4. Your repayment schedule shall be depending upon the actual date of disbursement of loan. You are
advised to refer the repayment schedule provided at the time of disbursement of loan.
5. In case of delayed payments,Annualized Rate of Interest of 58.80 % will be charged on the
overdue principal outstanding amount for the period of default.
6. You can make the pre-payment of Installment or foreclose the loan without any penalty/foreclosure
charges. However, interest will be charged for the entire period of loan in both the situation.
7. Interest rate will be charged on reducing balance basis.
8. You shall be required to bear and pay applicable stamp duty, charges levied by Central Registry of
Securitization Asset Reconstruction and Security Interest of India (CERSAI) and all other statutory
/ regulatory charges / taxes that are presently applicable and as may be made applicable from time
to time. Such charges shall be non-refundable.
9. True credits follows a just and equal approach for charging rate of interest to the borrowers and the
same is calculated basis the factors identified affecting the interest calculation which may lead to
charging different rate to interest to different set of Borrowers. Further, the rate of Interest charged
to customers may also be depending upon various factors such as the cost of borrowed funds, cost
of disbursements, market conditions, Applicable Laws, default risk, period of loan, purpose,
advance paid by the Borrower and financial position disclosed by Borrower while submitting the
Loan Application etc.Further, the company shall also consider different risks including default risk
to conclude on the rate of interest finalised for the customer.
10. You understand and acknowledge that this loan has been granted with clear understanding that you
hereby waive all rights including without limitation, immunity in respect of any repayment of loan
by way of injunction or moratorium available to you in the capacity of borrower.
11. You understand and acknowledge that the language of this Sanction letter is known to you and that
you have read and understood the features of the loan product and the terms and conditions
mentioned herein and contained in any other loan documents and shall abide by them including any
amendment thereto, with free will and volition.
12. You understand and acknowledge the cost and charges associated with the loan and that once the
disbursement is made in your bank account, your loan cannot be withdrawn and reverted except as
otherwise permitted by the Company such as cooling-off cases.
13. In case of any query /complaint you can contact through our helpline number 0120-4001028 and
email cs@truecredits.in and if query does not resolve on the stipulated time, then you can further
approach the Grievance Redressal Officer as per redressal policy available on the company’s
website.
14. Please refer “Loan Application- Terms and Conditions” and “Terms and Conditions for obtaining
loans from True Credits Private Limited for terms and conditions applicable to this loan, a copy of
which has been provided to you and is also available at website of True Credits i.e.
https://truecredits.in/loan-application-terms-and-conditions/
15. Please refer to https://www.truecredits.in/privacy-policy for privacy policy of True Credits Private
Limited.
16. In case e-NACH mandate is applicable, you authorize True Credits to debit your account for
recovery of outstanding amount(s) in relation to your loan, as per the Loan Documents. You hereby
also agree that you will maintain sufficient funds in your bank account before your scheduled
payment Due Date.
17. Approach for Gradation of Risks: All “Borrower/s” on the loan facility are hereby informed that the
True Credits has the following approach and considers following factors for assessing rate of
interest for each Borrower: a) Risk related to loss of credit due to short tenure of loan; b) Nature of
facility; c) Ticket size of loan; d) Demographic conditions; e) Customer segment; f) Stability in
earnings and employment; g) Financial position; h) Past repayment track record with the Company
or with other lenders; i) External ratings of customers, credit reports; j) Customer relationship; k)
Other existing indebtedness; l) Results from digital verification; m) RBI Guidelines; and any other
factors on a case-by-case basis, as may be applicable.

Email: cs@truecredits.in; Contact Number: 0120-4001028; Website: truecredits.in

For and Behalf of True Credits Private Limited
For and Behalf of True Credits Private Limited

Authorised Signatory

Agreed and Accepted

Digitally Signed by DS TRUE CREDITS PRIVATE
LIMITED
Timestamp: 07/07/2024 03:26:26 UTC
Applicant Name: SARATHKUMAR
IP Address: 152.58.249.30

Email: cs@truecredits.in; Contact Number: 0120-4001028; Website: truecredits.in

 TERMS AND CONDITIONS FOR OBTAINING LOANS FROM
TRUE CREDITS PRIVATE LIMITED
(Ver 2.4 Effective 15 Mar, 2024)

TRUE CREDITS PRIVATE LIMITED, a private company limited by shares incorporated

under the provisions of the Companies Act, 2013, as amended from time to time, which is
duly registered NBFC with Reserve Bank of India (RBI) (hereinafter referred as “TCPL”)
may grant the Loan (as defined herein below) only after approval of the prescribed Loan
Application submitted by the Borrower to TCPL. TCPL reserves its right to refuse or
reject any Loan Application notwithstanding the applicants satisfying the Eligibility
Criteria (as defined herein below), if any, set by TCPL for the approval of the Loan. The
Borrower, who intends to obtain a Loan from TCPL either once or multiple times, agrees
and abides by these terms and conditions as amended from time to time (hereinafter
referred to as “T&C”). The Borrower further agrees to execute such necessary documents
or provide such necessary consent (either orally or in writing), as may be deemed
necessary by TCPL to give effect to the terms of this T&C. This T&C as agreed by the
Borrower shall be applicable and binding on the Borrower in respect of any and all kinds
of Loans approved/ disbursed by TCPL in favour of the Borrower as amended from time
to time under this T&C.

1. DEFINITIONS AND INTERPRETATION

1. Unless otherwise stated under this T&C, the following definitions apply throughout –
1. “Alternate Payment Channel” means the payment mode/ channel
either managed by TCPL, or by a third party duly authorised by
TCPL, to receive the Instalments and/ other dues from the
Borrower in respect of the Loan.
2. “Applicable Law” shall mean any statute, regulation, notification,
circular, ordinance, court order, decree, judgment, direction,
guideline, or other binding action or requirement of an authority
which has the force of law in India.
3. “APR” means effective annualized interest rate (in percentage) to
be computed on net disbursed amount using IRR approach and
reducing balance method.
4. “Automated Fund Transfer” shall mean and include transfer of
funds through electronic clearing service (debit), direct debit,
automated clearing house (debit) or any other permissible mode
available from time to time for the purpose of debiting the bank
account of a Person on the basis of instructions given by such
Person either in writing or through any electronic media.
5. “Borrower” means the Person who applies for and/or obtains Loan
from TCPL (including but not limited to by using any of the
Contact Options). The name and address of the Borrower shall be
mentioned in the Loan Documents issued to the Borrower for each
Loan from TCPL. For the purpose of this T&C, the term
‘Borrower’ shall include the heirs, executors, administrators and
legal representatives of such Person.
6. “Cooling off/ Look-up Period” means the time window mentioned
in the Sanction Letter which shall be given to Borrower for exiting
from Loans, in case Borrower decides not to continue with the
Loan.
7. “Documentation Fee” means the non-refundable fee, if any,
charged for preparing the Documents pertaining to the Loan of the
Borrower, payment of applicable stamp duty and other legal
charges associated with Loan of the Borrower and shall be paid by
the Borrower at the time of disbursal of the Loan.
8. “Due Date” means the date on or before which the Instalment(s) of
the respective Loan (s) become due and repayable by the Borrower
to TCPL. The Due Date for each Instalment of the Loan shall be
specified in the Loan Documents.

Email: cs@truecredits.in; Contact Number: 0120-4001028; Website: truecredits.in

 9. “Effective Date” in respect of each Loan obtained by the Borrower
means, unless specified otherwise, the respective date on which the
Borrower consents (whether orally or in writing) to obtain
disbursement of respective Loan from TCPL.
10. “Eligibility Criteria” means the minimum eligibility criteria set
forth by TCPL to judge the credit worthiness of the Borrower,
which is subject to change from time to time at the sole and absolute
discretion of TCPL.
11. “Interest Amount” means the amount paid/to be paid by the
Borrower to TCPL over and above the Loan amount excluding the
amount paid as the penalty, fees, or any service charges/ fees of
whatever nature under this T&C.
12. “Loan” refers to the amount of Personal Loan approved by TCPL
from time to time as stated in the Loan Documents on which
interest is charged to the Borrower.
13. “Loan Application” means the application submitted by the
Borrower digitally to TCPL for applying for, and availing of, the
Loan, together with all other information, particulars, clarifications
and declarations, if any, furnished by the Borrower in connection
with the Loan.
14. “Loan Document(s)” means this T&C, Loan Application, Sanction
Letter, Disbursal Letter, Loan Agreement, Mandate and consent
form (as the case may be) executed or accepted or agreed upon by
the Borrower and all other documents, instruments, certificates, and
agreements executed and/or delivered by the Borrower or any third
party in connection with the Loan, including but not limited to
electronic records of any and all of the aforesaid.
15. “Sanction Letter” means the terms of the Loan issued or
communicated by way of any of the Contact Options by TCPL to
the Borrower confirming the grant of the Loan to the Borrower
subject to the terms and conditions contained in this T&C, the
Sanction Letter and other applicable Loan Documents.
16. “Mandate” means the instructions given by the Borrower to debit
his/her bank account to make the payment to TCPL through
Automated Fund Transfer for all the Loans availed by the Borrower
from TCPL from time to time.
17. “Outstanding Balance” in respect of each Loan obtained by the
Borrower means the balance of the respective Loan outstanding
along with all amounts payable by the Borrower to TCPL including
principal amount, interest, fees, costs, charges, expenses etc.
18. “Person” shall include any individual, Hindu Undivided Family
(HUF), partnership firm, company, body corporate, association,
society or any other legally recognized entity. The term “he, him
and himself in this T & C includes she, her and herself when the
borrower is a woman.
19. “Personal Loan” shall mean the Loan, disbursed by TCPL directly
to the Borrower in the bank account of Borrower.
20. “Processing Fee” means the fees charged by TCPL to the Borrower
as stated in the Loan Documents for processing the Loan
Application of the Borrower that shall be paid by the Borrower at
the time of disbursal of Loan.

2. LOAN AMOUNT
1. TCPL shall provide the Loan to the Borrower strictly in accordance with
this T&C and other terms & conditions mentioned in other Loan
Documents executed by and/ or agreed upon by the Borrower. The
amount of the Loan shall be mentioned in the Loan Document provided to
the Borrower in case of each approved Loan.
2. The Borrower hereby confirms and agrees that TCPL may disburse the
whole amount of the Loan or any part thereof, either in one lump sum or
in such instalments as may be decided by TCPL.

Email: cs@truecredits.in; Contact Number: 0120-4001028; Website: truecredits.in

 3. TCPL reserves the right to, and at its discretion shall be free to, recall the
entire Loan and all monies due and payable by the Borrower in respect of
the Loan including Interest Amount, fees, penalties etc., if any
information supplied by the Borrower is found to be incorrect or false or if
the Borrower commits any default under this T&C and/ or the other Loan
Document (including the Sanction Letter) executed by and/ or agreed
upon by the Borrower.

3. RATE OF INTEREST
1. The rate of interest as applicable to each Loan obtained by the Borrower
from time to time shall be communicated to the Borrower before the
approval of such Loan(s) by TCPL either orally or in writing. The Interest
Amount on the Loan has been/ shall be calculated at reducing balance rate
basis (referred to as “Reducing Balance Interest Rate”) and such Reducing
Balance Interest Rate shall remain fixed during the period of Loan, unless
revised in accordance with this T & C. The Reducing Balance Interest
Rate as well as the Interest Amount applicable to each such Loan shall be
expressly stated in the Loan Documents of such Loan. The APR as
applicable shall be communicated to Borrower at the time of disbursement
of Loan.
2. The Borrower confirms that he has reviewed and understood the internal
guiding principles and interest rate model of TCPL as available on the
website of TCPL (www.truecredits.in) for the purpose of determining and
calculating rate of interest.
3. The Borrower understands that the Interest Amount is charged on the
amount of the Loan as stated in Loan Document and is likely to vary for
different Borrowers and/ or for different loans based on factors like cost of
borrowed funds, cost of disbursements, market conditions, Applicable
Laws, default risk, period of loan, purpose, advance paid by the Borrower
and financial position disclosed by Borrower while submitting the Loan
Application. The Borrower undertakes that he has agreed to pay the
Interest Amount on the respective Loan(s) after considering such fact and
shall not dispute the same in future
4. Interest Amount in respect of each Loan will start accruing in favour of
TCPL on and from the respective Effective Date until the repayment of
the Loan and all monies due and payable by the Borrower in respect of the
Loan, including Interest Amount, fees, penalties etc., in full to the
satisfaction of TCPL. In case the Interest Amount, if charged for the
period commencing from the Effective Date until the actual disbursal of
the Loan, shall be adjusted suitably by TCPL.
5. Interest Amount shall be computed on the basis of a year comprising of
three hundred and sixty days.

4. LOAN REPAYMENT
1. The Borrower undertakes to repay the amount of respective Loan(s)
together with the Interest Amount in specified number of instalments of
the equal amount throughout the tenure of each such Loan (hereinafter
referred to as “Instalments”), if stated in the Loan Documents not later
than the respective Due Dates. The amount of EMI shall be calculated by
TCPL on the basis of Reducing Balance Interest Rate, the amount of the
Loan and tenure of the Loan and is rounded off to the next one rupee. The
amount of Instalment shall be expressly communicated to the Borrower
and the Borrower has agreed to the same after fully understanding the
method of computation of the Instalment and the number of Instalment
payable on the Loan (including Advance Instalment, if any, as specified in
the Loan Document).
2. The Borrower may pay in advance such number of Instalments as agreed
with TCPL and specifically mentioned in the Sanction Letter and Loan
Documents under any particular Loan (referred as “Advance Instalments”
in this T&C). TCPL shall adjust the Advance Instalments, if any paid by
the Borrower, towards any Outstanding Balance in such manner and at

Email: cs@truecredits.in; Contact Number: 0120-4001028; Website: truecredits.in

 such time as specifically described in the Loan Document.
3. The Borrower shall continue to pay the Instalments not later than on the
respective Due Dates for each such Loan regardless of whether the
purpose for which the Loan is obtained could not be achieved and/ or any
other circumstance whatsoever, or any product purchased with the Loan is
defective, returned, lost, damaged, under repair or not working or not
delivered or the purchase contract with any dealer is terminated for any
reason whatsoever.
4. Where any tax or other amount, including the interest thereon, is paid by
TCPL on behalf of the Borrower either to any government/tax or other
public authority, or to any dealer, or to any other Person concerned,
whether relating to the any product related to Loan or the Loan granted to
the Borrower or pursuant to any legal proceedings, at any time before, or
after, or during the Loan is in existence, the Borrower undertakes to
reimburse the same to TCPL along with interest thereon as set forth by the
applicable law, or under an arrangement with any dealer, as the case may
be immediately on demand and in the manner specified by TCPL.

5. The Borrower agrees to pay the Instalment, penalties, fees and other sums
due and payable by the Borrower to TCPL by any of the following modes
as approved by TCPL considering the information provided by the
Borrower:
1. Payment mode available in the mobile application used by TCPL.
2. Automated Fund Transfer
3. Alternate Payment Channel as indicated on mobile application
used by TCPL/ or the website of TCPL
4. Any other mode as may be approved by TCPL in writing from
time to time and informed through Contact Options.
6. TCPL may, at its sole discretion, change the mode of payment adopted by
the Borrower and require the Borrower to make the payment as per the
changed mode:
1. upon the request received from the Borrower and/ or as agreed
with the Borrower, or
2. in the event of default in repayment of the Loan or any part of the
Outstanding Balance by the Borrower, or
3. in case Mandate provided by the Borrower is found to be invalid or
incomplete.
7. Where the payment by the Borrower is made through Automated Fund
Transfer, the Borrower assures that
1. The Borrower shall maintain sufficient balance in the bank account
from which the payment shall be made.
2. The Borrower shall neither close the bank account nor give any
direction to his bank to stop the payment to TCPL without prior
written consent of TCPL. The Borrower shall be liable to solely
bear and pay bounce fee/dishonour charges and late payment
charges imposed by TCPL without any protest. The Borrower shall
immediately inform TCPL of the said bank account is freezed by
any authority and alternatively arrange for alternate bank account
for making repayment on Due Date.
3. Mandate shall not be withdrawn or cancelled by the Borrower
without prior written notice of at least 30 (thirty) days to TCPL. In
the event the Mandate is withdrawn or cancelled by the Borrower
upon prior notice to TCPL and the same is approved by TCPL, the
Borrower unconditionally agrees to ensure the payment through
other channels and deliver to TCPL all documents proving
sufficiently such change or issue new Mandate with immediate
effect.
4. Mandate given to TCPL shall remain valid until the complete
repayment of the Loan together with all Interest Amount, charges,
penalties or any other amount due to TCPL.
5. The Borrower shall immediately issue fresh Mandate when the
Loan has been restructured, or the Mandate is incorrect/ lost/
misplaced, or any other circumstances have arisen that necessitate

Email: cs@truecredits.in; Contact Number: 0120-4001028; Website: truecredits.in

 modification or change in the existing Mandate. Until then the
Borrower shall continue to make payments through Alternate
Payment Channels.
6. In the event of dishonour of transaction initiated through such
Mandate, the Borrower hereby authorises TCPL to present the
Mandate again with the bank of the Borrower for clearance/
payment any time at the sole discretion of TCPL without any prior
intimation to Borrower.
7. TCPL is hereby authorised to debit the bank account of the
Borrower one business day before the respective Due Date(s) in
the event such Due Date(s) falls on a bank holiday.
8. Where the Borrower agrees to make the payment through Alternate
Payment Channel or any other mode approved by TCPL, the Borrower
undertakes that:
1. Such payment shall be made only to the Person or agency duly
authorised in writing by TCPL.
2. Any fee/ cost charged by such Persons or agencies authorised by
TCPL for receiving any amount payable by the Borrower under
this T & C shall be solely borne by the Borrower.
9. TCPL shall not be held responsible for delay or failure in payment of
Instalments caused due to the loss or damage of the Mandate or due to any
default of the collecting/ processing bank, or for any failure occurred in
accepting and/ or crediting such payment in favour of TCPL due to any
discrepancy or non-functioning of the outlets/ kiosks of such Person /
agency and the Borrower shall be liable to solely bear and pay late
payment charges, as applicable, imposed by TCPL. The Borrower
understands and agrees that any such delay, non-performance, or default
shall not affect the liability of the Borrower to repay the Loan along with
the Interest Amount, fees and other charges. The Borrower shall be solely
responsible to ensure that respective Instalments are remitted to TCPL in
time without any delay or default.

10. Notwithstanding anything contained under this T&C and/ or the other Loan
Documents (including the Sanction Letter) executed by and/ or agreed
upon by the Borrower, TCPL shall have the right to increase the number of
Instalments and/ or alter and/ or reschedule the Instalments and their
amounts, resulting whether because of (i) change in stamp duty, or any levy
of any direct/indirect tax duties, cesses or other charges by any government
authority, or
(ii) at the request of the Borrower received in writing. TCPL shall have the
absolute right to decide the manner and the extent of such increase/
alteration/ re-scheduling with prospective effect or, if decided so by the
government authority in the respective change, with retrospective effect.
The Borrower expressly confirms to issue fresh Mandate, or make the
payment through Alternate Payment Channel or any other mode approved
by TCPL, based upon such increase
/alteration/rescheduling and, where such Instalments have been increased/
altered/ rescheduled at the request of the Borrower, to pay any applicable
charges/ fees as communicated to the Borrower or indicated on website of
TCPL.
11. Unless otherwise decided by TCPL at its sole discretion, any amount paid,
or prepaid, by the Borrower, either as Instalment or otherwise, shall be
adjusted first towards the penalties and charges, if any due and payable by
the Borrower, then towards the overdue Instalment(s) and then towards
balance of the Interest Amount and the Loan principal amount respectively
12. The Borrower represents and undertakes to TCPL that the Borrower shall
be solely and absolutely liable for the repayment of the Outstanding
Balance in respect of each Loan from time to time and he would repay/ pay
the same without any requirement of any notice, demand or intimation by
TCPL and the Borrower further undertakes and confirms that he/she shall
not withhold or be entitled to withhold the payments demanded by TCPL
and/or payment of any Instalment and/or any other amount payable under
the present T&C by the Borrower to TCPL, on any ground/dispute

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 whatsoever, including but not limited to the existence of any dispute
including any dispute relating to computation of Interest and/or Instalment.
5. FEES, CHARGES AND OTHER PAYMENTS
1. The Borrower confirms and undertakes that Processing Fee,
Documentation Fee, if any, or any other charges as applicable to each such
Loan applied and/ or obtained as requested by the Borrower from time to
time shall be borne and paid by the Borrower duly on time as per the
terms and conditions of the Loan Document.
2. The Borrower confirms and undertakes that penalty for late
payment, non-compliance of material terms and conditions, direct
debit bounce fee and other charges/ penalties, as applicable to each
Loan obtained by the Borrower from time to time, shall be borne and
paid by the Borrower duly on time as per the terms and conditions of
the Loan Document. Further, the Borrower understands and agrees
that TCPL has the right to revise any such charges/ fees and penalties
from time to time, the notice of which may be given to the Borrower
by posting the same on the website of TCPL or through such
Contract Options as decided by TCPL at its sole discretion.

6. PRE-PAYMENT OF THE LOAN

1. Upon disbursement of Loan, the Borrower shall have Cooling off/
Look-up Period of number of days as specified in Sanction Letter and
other Loan Documents during which Borrower shall have option to
cancel/exit from Loan by pre-paying the outstanding principal amount of
loan, along with proportionate APR (if applicable), without any penalty.
TCPL shall at its sole discretion may levy / or waive levy of proportionate
APR during Cooling off/Look-up Period. The terms and conditions for
such prepayment during Cooling off/ Look- up period may be
communicated by TCPL separately to Borrower and Borrower hereby
undertakes to comply with such terms and conditions.
2. In case the Borrower intends to prepay all or any of the Loan(s)or any of
their part before the expiry of respective loan period, the Borrower has to
give a prior notice to TCPL in writing of his intention to prepay the Loan.
3. Except for Clause 6.1 above, for the purpose of pre-payment of the Loan,
the Borrower shall pay to TCPL the stipulated Instalments along with any
applicable penalties and charges due to be paid by the Borrower up to the
date of such prepayment as stated in the Loan Document or charged under
this T&C and the Loan principal outstanding calculated as per Clause 3.1
above. Further, any pre-payment of any of the Loan(s) by the Borrower
shall be subject to expiry of the minimum moratorium period (i.e. period
during which the loan cannot be terminated by Borrower) as stated in the
Loan Document, if any and the payment of prepayment penalty as
applicable to such Loan(s).
4. Notwithstanding the repayment schedule or conditions of this T&C, the
Loan is repayable on demand made by TCPL and TCPL shall have the
right to be paid immediately by the Borrower on demand, the entire
Outstanding Balance in the event the instruction or order to recall the
Loan is issued by the concerned regulatory authority or the court of law
for any reason whatsoever. The Borrower shall make payment of the
entire Outstanding Balance immediately on such demand being received
from TCPL. In such an event, TCPL shall also be entitled to adjust any
amount of the Borrower lying in any other form with TCPL or any of its
associates or branches towards the dues of the Borrower under the Loan.

7. DEMAND PROMISSORY NOTE

1. In case the Borrower has executed Demand Promissory Note, in the form
as approved by TCPL in favour of TCPL, for the aggregate of the Loan
amount and Interest Amount, the Borrower undertakes that TCPL shall be
entitled to negotiate the Demand Promissory Note. The Borrower waives

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 presentment and notice of dishonour of the Demand Promissory Note.
8. USE OF TELEPHONE/MOBILE, ONLINE, SMS, MOBILE APPLICATIONS
AND

OTHER CONTACT OPTIONS FOR LOAN(S) AND OTHER SERVICES

1. This T&C also governs the use of any telephone (either through human
interface or AVR), fax, e-mail, short messaging service (sms), mobile
applications, online customer portal and/ or other options as made
available by TCPL to its Borrowers from time to time for availing
Loans(s)/ services from TCPL (hereinafter all such options are referred as
“Contact Options”) and any consent provided, or agreement entered into,
by the Borrower (including but not limited to the consent to the Sanction
Letter and this T&C) by the use of any such Contact Options shall be
valid and binding on the Borrower. TCPL may, at its sole discretion, allow
the Borrower to apply for and/ or obtain Loan(s) or avail various other
services/ facilities from TCPL from time to time over any of the aforesaid
Contact Options. All such applications, or requests of the Borrower
(including applications for Loan, acceptance of terms & conditions for
Loan(s) and order for services) to TCPL through any of the aforesaid
Contact Options shall be valid and binding upon the Borrower and shall
constitute a valid and binding contract between TCPL and the Borrower if
the same is also approved by TCPL. The Borrower authorizes TCPL to
accept all the instructions/ applications/ requests made by Borrower
through any of such Contact Options opted by the Borrower for the
purposes of considering, granting, approving, or disbursing the Loan(s) by
TCPL, as the case may be, as per the terms and conditions of this T&C.
Further, the Borrower agrees and confirms that all Loan Documents
(including but not limited to the Sanction Letter, the loan agreement with
the enclosures in respect of the Loan) sent by TCPL to the Borrower over
any of the Contact Options shall be valid and binding on the Borrower.

2. By referring to or using any of the Contact Options, the Borrower

confirms that the Borrower is doing such act for using the service for the
purpose it is meant and no other malicious intent. The Borrower agrees
that the phone number, e-mail address and other details provided by the
Borrower, either in the Loan Application or otherwise, for availing
Contact Options or for any call-back is owned by and belong to the
Borrower only. The Borrower further confirms that the Sanction Letter, or
other Loan Document, or any information pertaining to the Loan of the
Borrower, shall be deemed to be received by the Borrower if sent by
TCPL to the address of the Borrower in physical form (through courier,
post, or by hand) or if sent at the e-mail address, mobile number, online
customer portal, fax number or other contacts as provided by the
Borrower to TCPL.
3. The Borrower understands and agrees that accepting instructions, or
approving the Loan, through any of the Contact Options shall at all times
be subject to the sole discretion of TCPL and that TCPL may, at its sole
discretion, refuse to act based on such instructions. The Borrower
acknowledges that the range of services/ Loan(s) provided over the
Contact Options may change from time to time. The Borrower agrees that
TCPL may add or discontinue anytime all or any of the Contact Options
for granting Loan(s) and other related services by sending notice/
communication to the Borrower through e-mail/ sms/ phone call/ online
customer portal or communicate it through its website. The Borrower
confirms that TCPL has the absolute right to make changes in the terms
and conditions for availing all or any of the Contact Options. Borrower’s
use of these Contact Options or related services after the effective date of
the change/ amendment of the terms and conditions of the Contact
Options will constitute Borrower’s acceptance of and agreement to such
change(s).

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 4. The Borrower agrees that, in the case of telephone communications (including AVR, sms,
mobile applications etc.) or online customer portal, as the case may be, TCPL may require
the Borrower to use/ enter a password allotted by TCPL to such Borrower or may ask the
Borrower questions about himself/herself and about particulars of the Borrower’s
account(s) including a personal identification number in order to verify the Borrower’s
identity and/ or may require a call-back procedure, all as deemed appropriate by TCPL.
The Borrower is obliged to keep any password and any identification number designated
by or provided to him/her hereunder as confidential, and he/she shall be responsible for
any consequence that may arise from the use of such password by any other Person.
TCPL shall not be liable in any manner for access to the account of the Borrower by use
of the user password by any Person whomsoever. The Borrower irrevocably and
unconditionally consents to TCPL recording of all the Borrower’s electronic
communication (e.g. telephone calls, electronic mail, sms, mobile application or other)
and storage of electronic media by TCPL and accepts such recordings and electronic
media as evidence with regard to acceptance of all the terms of the Loan(s) including, but
not limited to, the grant of the Loan, levy of any fee/ charges, Interest Amount over each
such Loan (s), rate of Interest applicable on each such Loan, period for each such Loan
borrowed by Borrower and the number/ amount of Monthly Instalment Borrower has to
pay to TCPL for each such Loan). The Borrower further accepts that such record may be
used by TCPL as evidence in a court of law or any legal proceeding.
5. The Borrower understands and agrees that for the purposes of on-boarding/or Know Your
Customer (KYC) process, TCPL shall require access for camera, microphone, location or
any other facility of Borrower’s mobile phone used for applying for Loan, as necessary for the
purpose of on-boarding/ KYC process. The Borrower shall provide such access to TCPL or its
service provider/ agents so to complete such on-boarding/ KYC process.
6. The Borrower understands and agrees that for the purpose of capturing economic profile
for evaluating credit worthiness of the Borrower or for any other process for credit
appraisal for Loan, TCPL shall require information of Borrower through Contact Options
and the Borrower shall provide access of same as per Applicable Law.
7. It is also understood and agreed to by the Borrower that only the Borrower shall
communicate instructions over the Contact Options. TCPL does not have to accept
telephone/ mobile/ sms/e- mail instructions by a nominee of the Borrower, and the
Borrower will not allow anyone other than the Borrower to make telephone/ mobile/
sms/e-mail/ online customer portal instructions on his/her behalf.
8. The Borrower confirms that he/she is fully aware of and consents to the risks associated
with transmitting instructions/data for obtaining Loan(s)/ funds transfer via Contact
Options, or any other mobile facility. The Borrowers agrees that confirmation of the
Borrower’s identity, by the Borrower’s submission of the personal details required by
TCPL, will be sufficient evidence for TCPL to identify the Borrower and to act upon the
Borrower’s instructions. The Borrower authorizes TCPL and directs TCPL to act upon
instructions for funds transfer given via such Contact Options purportedly issued by,
believed by TCPL to be issued by or originated from the Borrower as identified in the
Loan Application or related Documents.

9. The Borrower agrees that TCPL’s records (be they electronic, written or otherwise)
pertaining to each of the Loan obtained from TCPL will be final and binding and that the
Borrower shall not deny the validity of the transactions made in relation to the Loan(s).
10. Before using any of the Contact Options, the Borrower is required to read and
electronically agree to (“sign”) related terms and conditions and/or disclosures.
11.TCPL may allot a user password for the Borrower and the Borrower agrees as follows:
1. The user password may be communicated to the Borrower in such manner as may
be deemed fit by TCPL at the risk of the Borrower.
2. The Borrower shall not disclose the user password to any Person and shall further
prevent discovery of the same by any Person.
3. TCPL, may at its discretion allow the Borrower at any time to access the details of
the Loan and verify the statements and position based on the user password issued.
4. In case of loss, theft and disclosure of the user password, the Borrower shall
communicate the same to TCPL and in any event not later than 48 hours.

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 9. ASSIGNMENT AND SUB-CONTRACTING
1. TCPL shall be entitled to sell, transfer, assign, or securitize any of its right and obligations
hereunder to any Person without the consent of the Borrower. Any such sale, assignment,
securitization or transfer shall conclusively bind the Borrower. The Borrower shall be
bound to fulfil and perform all his/her obligations to such transferee/ assignee, including
the payment of Outstanding Balance. The Borrower confirms and agrees that
transferee/assignee shall be entitled to collect the due amounts in respect of a Loan from
the Borrower.
2. TCPL shall also have the right to share all information and documents relating to the
Borrower and/or the Loan amount availed by the Borrower and/ or the default committed
by the Borrower with the Person to whom TCPL has sold, assigned, securitised or
transferred in any other manner, all or any of the rights/ obligations of TCPL as per this
T&C and the Borrower confirms he/she has no objection if such details, information and
documents relating to the Borrower are so shared.
3. The Borrower expressly recognises and consents to the right of TCPL to appoint and
authorise one or more Persons, who may or may not be the employee or officer of TCPL,
to exercise any or all the rights/ powers of TCPL provided under this T&C, whether
relating to the administration, processing, collection, recovery of the Outstanding Balance
on behalf of TCPL, and to provide such Persons all or part of the information/ data
relating to the Borrower and/or the Loan availed by the Borrower and/ or the default
committed by the Borrower.
4. The Borrower shall not assign or sub-contract its rights and obligations under this T&C to
any other Person without the prior consent in writing of TCPL.

10. EVENTS OF DEFAULT

1. The Borrower shall be deemed to have committed default if the Borrower fails to comply
with this T&C or any other Loan Document. The events of default shall include, but not
limited to, following circumstances:
1. Any misrepresentation made, or wrong information provided, by the Borrower to
TCPL either orally or in writing in any of the Loan Documents provided to TCPL
or Borrower fails to furnish any information required by TCPL under the Loan
Documents; or
2. If the Loan is, directly or indirectly utilized for any illegal, anti-social or
speculative purpose, or for any purpose not permitted by the concerned
government authority; or
3. If the Borrower fails to comply with any of the covenants mentioned in this T&C
or any other Loan Document or as may be agreed upon with TCPL from time to
time, or any representation and/or warranty of the Borrower proves to be illegal,
invalid, misleading or untrue, or
4. If the Borrower takes any steps, or any steps are taken with a view to the
appointment of a receiver, trustee or similar officer of any of his/her assets; or the
Borrower commits an act of insolvency or makes an application for declaring
himself/herself an insolvent or an insolvency notice is served on the Borrower, or
an order is passed against the Borrower declaring him/her an insolvent/ insane; or
5. If the Borrower is prosecuted in respect of any offence; or

6. If the Borrower fails to pay the Instalment, Interest Amount, penal charges, or any
other amount or any part thereof due to TCPL on the respective Due Dates as
required under this T&C or under any other agreement/ arrangement for Loan
taken from TCPL; or
7. If any security created for the Loan becomes infructuous or is challenged by the
Borrower or any other Person, or
8. If any other event has occurred which in the opinion of TCPL jeopardizes its
interest and would make it difficult for TCPL to recover the Outstanding Balance.

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11. REMEDIES IN CASE OF DEFAULT
1. The Borrower acknowledges following rights of TCPL, arising either under this T&C or
provided under the Applicable Law, against one or more defaults made by the Borrower,
whereas these rights of TCPL shall become enforceable immediately on the occurrence of
any default–
1. Where the complete Instalment or any other Borrower’s dues are not paid to TCPL
on or before the respective Due Dates, TCPL may demand and collect the penal
charges and other charges on such delayed payment computed from the respective
Due Dates as stated in the Loan Document, for each of the default.
2. To recall the entire Outstanding Balance and recover immediately the Outstanding
Balance in respect of each of the default.
3. Not to release the charge/ hypothecation created over the security, if any, in case
the Borrower has defaulted in repayment of any Loan of whatever nature obtained
from TCPL, until the repayment of entire Outstanding Balance and to enforce such
charge/ hypothecation so created for the purpose of recovery of the Outstanding
Balance.
4. TCPL shall have a paramount lien and right of set off on/ against (a) all insurance
proceeds whatsoever from the Security as and when created, (b) any money to be
paid/ refunded by TCPL to the Borrower arising out of any other agreement/
arrangement as well as (c) all other monies, securities, deposits of any kind and
nature and all other assets and properties belonging to the Borrower or standing to
the Borrower’s credit (whether held singly or jointly with any other Person), which
are deposited with/under the control of TCPL whether by way of security or
otherwise pursuant to any contract entered/to be entered into by the Borrower in
any capacity and TCPL shall be entitled and authorized to exercise such right of
lien & set off against all such amounts and assets for settlement of the Borrower's
dues with or without any further notice to the Borrower.
5. If required by TCPL in the event of Borrower’s failure to make the payment
through any of the mode provided under Clause 4.5 above, the Borrower shall
intimate and instruct his/her employer, in case the Borrower is employed, to
transfer every month from his
/her salary/ emoluments a specific sum (being the Payment) towards the repayment
of the Loan to TCPL. The Borrower confirms that TCPL shall have the authority to
approach his/her employer directly for repayment of Payment and/or any other
charges
/sums due from the Borrower to TCPL.
6. To initiate appropriate legal proceedings before the arbitrator appointed under
clause 16 of this Agreement or before Court of Law, as case may be, for taking
recourse to the legal remedies provided in Applicable Law in force from time to
time. The Borrower shall be liable to immediately reimburse the entire cost to
TCPL in respect of all legal/ arbitration proceedings, including but not limited to,
the fees of lawyers, court fees, legal notices, reminder notices, letters, legal
summons etc. without any dispute/ protest.
7. TCPL shall be entitled to exercise such other rights as may be available to it under
this T&C and/ or the other Loan Documents (including the Sanction Letter)
executed by and/ or agreed upon by the Borrower and/ or under Applicable Law.

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 2. TCPL may, apart from exercising all or any of the aforesaid rights in case of default
(s) caused by the Borrower, enforce following rights with respect to any security/
hypothecation, if any, created in favour of TCPL –
1. To send the notice in writing to the Borrower informing about such default and/ or
calling upon the Borrower to make payments of all the dues in respect of the Loan
and, if the Borrower fails to comply with such notice, TCPL shall have right to
take possession of the security if the dues remain unpaid within seven days from
the date of such notice.
2. If Borrower fails to comply with the demand of TCPL to hand over the security to
the representative of TCPL, TCPL shall have right as per the Applicable Law to
enter into any place or premises where such security is situated or kept or stored,
and for the purpose of such entry, to do all acts, deeds or things as are deemed
necessary by TCPL or its representatives and to take charge and/or to seize,
recover, receive and/or take possession of all or any of the security.
3. Upon taking possession of the security, TCPL may call upon the Borrower to repay
and close the entire Loan amount with Interest Amount and all applicable charges,
fees, costs and penalties as per the Loan Document, including expenses incurred
for taking and/ or storing the possession of the security (i.e. yard charges) before
the sale/auction of the security within the time specified by TCPL in such notice
and if the Borrower honours and makes the payment of the entire Loan amount
with Interest Amount, fees, penalties, costs and other applicable charges in
accordance with such notice, TCPL shall handover the subject of the Security to
the Borrower provided this does not bar TCPL rights to take such similar action for
any future defaults made by the Borrower.
4. In case the Borrower fails to comply with such requisitions and demand made by
TCPL as mentioned in this Clause 11, TCPL shall be at liberty to forthwith or at
any time, either by public auction or tender or private contract, to sell and dispose
off all or any part of the Security to any third party in such manner as TCPL shall
think fit without any further notice or intimation to the Borrower. After selling/
disposing off the said security, if the sale proceeds thereof is less than the total
Outstanding Balance as on the date of such sale/ disposal, the Borrower shall be
liable to pay such shortfall to TCPL within the time period specified by TCPL. If
Borrower fails to pay the Outstanding Balance amount within the given time
period, TCPL would be duly entitled to recover the Outstanding Balance amount
along with Interest Amount and other charges from the Borrower as per law. It is
hereby clarified that TCPL would also be duly entitled to initiate proceedings for
recovery of the Outstanding Balance on the Loan even without first repossessing
the security . The Borrower undertakes and confirms that security repossessed by
TCPL shall be sold by TCPL on behalf of the Borrower and the transfer of
ownership in the security would be directly from the Borrower to the new buyer.
Any liability on account of value added tax, GST, sales tax, or any other tax/ duty
levied or imposed on such sale and paid by TCPL shall be recovered by TCPL
from Borrower either from the sale proceeds of the security or in any other manner
whatsoever.

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 3. In case the Borrower commits default in the repayment of any sum owing under any such
Loan (including the payment of interest thereon) on the Due Date(s), TCPL and
/or the Reserve Bank of India will have an unqualified right to disclose or publish the
information and data relating to the Borrower and/or the Loan availed by the Borrower
and/ or the default committed by the Borrower to other banks, financial institutions, the
Credit Information Companies or any other authorised agency in such manner and
through such medium as TCPL or Reserve Bank of India in their absolute discretion may
think fit in accordance with the Applicable Law and the Borrower agrees and gives
consent for the disclosure, processing, or use of such information/ data by TCPL/ Reserve
Bank of India/ Credit Information Companies.
4. TCPL or its officers, agents or nominees shall not be in any way responsible for any loss,
damage, limitation, or depreciation that the Borrower and/ or Security (if created) may
suffer or sustain on any account whatsoever in respect of Loan or whilst the Security is in
the possession of TCPL, its officers, agents or nominees or because of exercise or
non-exercise of the rights, powers, or remedies available to the TCPL or its officers,
agents or nominees and all such loss, damage or depreciation shall be debited to the
account of the Borrower howsoever the same may have been caused. Neither TCPL nor
its agents, officers or nominees shall be in any way responsible and liable and the
Borrower hereby agrees not to make TCPL or its officers, agents or any nominees liable
for any loss, damage, limitation or otherwise for any belongings and articles that may be
kept or lying in the Security at the time of taking charge and
/or possession, or seizure of the Security.

12. NOTICE
1. The Borrower agrees and confirms that where any document, notice, intimation,
information, communication and/ or demand is required to be provided/ made by TCPL to
the Borrower under this T&C and/ or the other Documents and/ or Applicable Law, such
document, notice, intimation, information, communication and/ or demand shall be
deemed to have been provided/ made and shall be binding of the Borrower if the same is
rendered or made available by TCPL by using any of the Contact Options.
2. Any such notice by TCPL will be deemed to be effective if sent by personal delivery,
when delivered, if sent by post, two days after being deposited in the post and if sent by
courier, two days after being deposited with the courier and if sent by e-mail/ sms/ fax or
posted on online customer portal, immediately upon the same being sent by TCPL.
3. Without prejudice, TCPL may also send any notice to the Borrower on any additional
address (s), which come to its knowledge. In case TCPL intimates its change of address to
the Borrower, the Borrower shall also send the notice to that address also. Any notice by
Borrower shall be sent either by personal delivery, or by registered post, and shall be
deemed to be delivered only when it is actually received by TCPL.

13. UTILISATION OF LOAN

1. The Borrower ensures that no part of the Loan shall be utilized for any illegal purposes
and/or immoral activities, categorically prohibited activities, gambling, lottery, races and
activities speculative in nature and/or such other activities of similar nature or under
influence, voracity or coercive action from TCPL. The Borrower further confirms that
TCPL has neither represented the Borrower that it is the dealer/ manufacturer of any
product nor has given any assurance on the quality of any product.
2. The Borrower shall not utilize Loan for any activity which is hazardous for the
environment and safety of general public or for any project which is illegal or against any
Applicable Law.
3. The Borrower shall not utilize Loan for any for any child, or forced labour. The Borrower
will not employ children in any manner that is economically exploitative, or is likely to be
hazardous or to interfere with the child’s education, or to be harmful to the child’s health
or physical, mental, spiritual, moral, or social development. The Borrower will identify
the presence of all persons under the age of 18. Where national laws have provisions for
the employment of minors, the Borrower will follow those laws applicable to the
Borrower. Children under the age of 18 will not be employed by Borrower in hazardous
work. All work of persons under the age of 18 will be subject to an appropriate risk
assessment and regular monitoring of health, working conditions, and hours of work.
4. The Borrower shall not use the proceeds of the Loan in a manner or for a purpose that
would violate applicable anti-corruption laws.

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14. DECLARATIONS BY THE BORROWER-The Borrower makes the following representations
and warranties to TCPL as of the date of this T&C and such representations and warranties shall
be repeated on each day until the repayment of the entire Outstanding Balance in full to the
satisfaction of TCPL:
1. That this T&C and all Documents, hereunder as required, will be valid and binding
obligations of the Borrower and enforceable in accordance with their respective terms
until TCPL has issued a certificate in writing to the Borrower stating that Borrower has
discharged all his/ her liabilities towards TCPL under all the Loans to the satisfaction of
TCPL.
2. That the Borrower does not violate any covenants, conditions and stipulations under any
existing agreement entered into by the Borrower with any third party by availing the Loan
from TCPL.
3. The Borrower hereby declares that all the information provided by the Borrower, either
verbally or in writing or by way of any of the Contact Options, and documents submitted
before or at the time of submitting Loan Application, or before or at the time of execution
of this T&C are true, genuine and correct and the Borrower further assures that any
information demanded by TCPL in the future shall be immediately provided by the
Borrower with complete accuracy.
4. The Borrower hereby confirms that the Borrower shall not have any right to terminate this
T&C until the whole of the Outstanding Balance is repaid in the manner directed by
TCPL.
5. The Borrower hereby consents that TCPL and/ or his/her authorised representative may
communicate with the Borrower either by phone calls, sms, electronic mails or through
any other mode of communication available for the purpose of discussing the current
status of his
/her Loan(s) or reminder/ collection of any dues in respect of any Loan or for any matter
related to the Loan(s) and such phone calls, sms, etc., shall not be covered under the
purview of “Do Not Disturb” policy of the Telecom Regulatory Authority of India (TRAI).
For this purpose, Borrower hereby grants permission to TCPL to contact him/her any time
between 0800 hours to 1900 hours from Monday to Sunday. The Borrower may inform
TCPL if some other time is convenient for the Borrower by calling the customer care
department/ recovery department/ or any other authorized representatives of TCPL.
6. The Borrower agrees, consents and permits TCPL to disclose to the Borrower’s family
members (i.e. parents, spouse, children, sisters and brothers) or other Persons whose
details have been provided by the Borrower either in Loan Application or otherwise from
time to time, all necessary or relevant particulars/information relating to the Borrower and
the Loan for any legal purpose required by TCPL.
7. The Borrower confirms that neither Borrower nor Borrowers’ family members is citizen
or reside in any country which is not Financial Action Task Force (FATF) compliant or
from any country which is enemy country of India.
8. The Borrower undertakes to pay each of the Monthly Instalments on or before the
respective Due Dates without any default.
9. The Borrower undertakes to inform TCPL within 07 days of any change in his/her
residential address, employment, telephone numbers, or change in any of the details
provided to TCPL in writing or by using any Contact Options as made available by TCPL.
10. The Borrower confirms that there is no action, suit, proceedings or investigation
pending or, to the knowledge of the Borrower, is threatened, by or against the Borrower
before any Court of Law or any government authority which might have a material
adverse effect on the financial and other affairs of the Borrower or which might put into
question the validity or performance of this T&C.
11.The Borrower shall intimate TCPL promptly of any dispute which might arise between
the Borrower and any Person or any government authority thereby affecting the ability of
the Borrower to repay the Loan in the manner stipulated hereunder.
12. The Borrower shall at all times abide by the laws in India, and in particular,
provisions of the Prevention of Money Laundering Act, 2002.
13. The Borrower by availing the Loan shall have deemed to have warranted and
undertaken to the TCPL as follows: (a) Due Payment of public and other demands i.
e. the Borrower has/have paid all public demands such as Income Tax and all the other
taxes and revenues payable to the Government of India or to the Government of any State
or to any local authority and that at present there are no arrears of such taxes and revenues
due and outstanding. (b) It shall be the Borrower’s obligation to keep being acquainted
with the rules of TCPL, in force from time to time. (c) To make regular payments to the
TCPL.
14. The Borrower is of sound mind and has not hidden any material fact from TCPL
which may hamper /adversely affect the performance of obligation by Borrower under
Loan Documents.

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 15. The Borrower hereby warrants shall not do any act/omission in order to avoid
payment of Loan on Due Dates including giving threatening communications through any
Contact Options or misbehaving with any representatives/ customer management of
TCPL.
16. The Borrower hereby warrants that the Borrower shall not make any wrong
statement publicly against TCPL (including posting false/ abusive messages in social
media platforms) with motive to avoid repayment of Loan.

15. OTHER CONDITIONS

1. Where any part or provision of this T&C or any Document becomes illegal, invalid or
unenforceable under the law, the remaining part or provisions of the T&C or such
Document shall remain valid and enforceable so far as they are not affected by the part or
provision that become illegal, invalid or unenforceable.
2. TCPL shall be entitled to amend any of this T&C or any other Document at any time at its
sole discretion. Any such amendment shall have prospective effect. The Borrower shall be
informed about any such amendment by posting such amendment on the website of TCPL
or through any Contact Options as decided by TCPL at its sole discretion. Any such
amendment made to the T&C by TCPL shall be binding upon and enforceable against the
Borrower. The Borrower shall have the option to repay the Outstanding Balance to TCPL
within the time period specified by TCPL on the website or as agreed with TCPL in case
the Borrower does not agree to the amendment of any of the terms & conditions of this
T&C or any other Document.
3. TCPL shall have the absolute discretion to opt and exercise all or any of the aforesaid
rights available to TCPL, however, where TCPL chooses to exercise one right over the
other, TCPL shall not be deemed to have waived off the option of exercising that other
right in future.
4. The Borrower agrees to comply with all Applicable Laws from time to time in force
including any amendments, modification or change thereof which may be attracted and
the Borrower shall indemnify TCPL in respect of any loss, claim or expense to TCPL as a
result of non- compliance of any such Applicable Laws.
5. In case of discrepancies, if any, between T&C and the Sanction Letter and Loan
Documents , the terms and conditions mentioned in the Loan Documents shall prevail.
6. Where the T&C or any other Document has been executed or referred in any language
along with or other than English Language, the copy of T&C or such other Document
executed or referred in English language shall be considered correct and final in case of
any dispute arising due to interpretation of any word, sentence or any clause in other
languages.

16. DISPUTE RESOLUTION AND JURISDICTION

1. Every dispute, difference, or question which may at any time arise between TCPL and the
Borrower in respect of the Loan or any Person claiming under them, touching or arising
out of or in respect of this T&C or any other Document or the subject matter thereof and/
or any Loan shall be referred to a Sole Arbitrator to be appointed by TCPL for
Arbitration. The arbitration proceedings shall be governed by the provisions of the
Arbitration and Conciliation Act, 1996 with such modification and amendments as may
be time being in force and the decision of the arbitrator shall be final and binding on the
parties. The Borrower hereby agrees and confirms that the arbitration agreement
contained in this T&C would constitute a valid and binding arbitration agreement between
the Borrower and TCPL even if this T&C is accepted and agreed upon by the Borrower
through any of the Contact Options provided by TCPL. The place for holding such
arbitration proceedings shall be Gurugram, Haryana (India) and the language for such
proceedings shall be English only.
2. This Agreement governed by and construed in all respects with the Indian Laws and the
Parties hereto agree that any matter or issues arising hereunder or any dispute hereunder
shall, at the option/discretion of TCPL, be subject to the exclusive jurisdiction of the
courts of Gurugram, Haryana, India.

17. DISCLAIMER
1. TCPL is having a valid Certificate of Registration dated 14- 10-2019 issued by the
Reserve Bank of India (RBI) under section 45-IA of the Reserve Bank of India Act, 1934.
However, the Reserve Bank of India does not accept any responsibility or guarantee about
the present position as to the financial soundness of the company or for the correctness of
any of the statements or representations made or opinions expressed by the company and

Email: cs@truecredits.in; Contact Number: 0120-4001028; Website: truecredits.in

 for repayment of deposits/discharge of the liabilities by the company.

18. CONFIDENTIALITY AND CONSENT FOR DISCLOSURE:

1. TCPL shall exercise care while handling any confidential information. However, the
Borrower acknowledges and accepts that the TCPL shall, in accordance with Applicable
Law, be entitled to disclose information (i) to the TCPL’s affiliates, sub- contractors,
agents, service providers, partners, lenders, investors, research agencies
(ii) to prospective transferees or purchasers of any interest in the Loan, (iii) as required by
law or any government order or direction including disclosure as maybe necessary to
perform or fulfill any requirement specified by the RBI, (iv) as deemed necessary by the
TCPL while exercising its remedies under the Loan Documents. the TCPL shall also be
entitled to disclosure without any notice to the Borrower/s all or any
information/documents or the data including but not limited (a) information and data
relating to the Borrower; (b) the information or data relating to any credit facility availed
of/to be availed by the Borrower; (c) default, if any, committed by the Borrower, for
protecting its interests to income tax authorities, credit rating agencies or any other
Government or any other Regulatory Authorities/Bodies/ Departments
/authorities as and when so demanded.
2. The Borrower understand that as a pre-condition relating to grant of Loan to the
Borrower, TCPL requires the consent of the Borrower for disclosure by TCPL of
information and data relating to Borrower, of the Loan availed/be availed of by
Borrower/s, obligations assumed/to be assumed by Borrower in relation thereto and
/or default if any, committed by Borrower, in discharge thereof.
3. Accordingly, the Borrower has/have no objection to the disclosure by TCPL of all or any
such, (a) information and data relating to Borrower; (b) information or data relating to
Loan, or any credit facility availed/to be availed by Borrower; (c) information and data
relating to obligations assumed by Borrower in relation to the Loan/credit facility(ies)
granted/to be granted by TCPL ; and (d) information and data relating to default, if any
committed by Borrower in the discharge of such obligation, as the TCPL may deem
appropriate and necessary to disclose and furnish to any agency as the TCPL feels
appropriate and proper or as authorized by RBI.
4. The Borrower declare/s that the information and data furnished by him/her to the TCPL is
true and correct.

19. ACCEPTANCE
1. THE BORROWER CONFIRMS HAVING PERUSED, UNDERSTOOD AND AGREED
TO THIS ENTIRE T&C CONSTITUTING OF ABOVE CLAUSES INCLUDING THE
LOAN AND OTHER PRODUCT DETAILS, TCPL’S METHOD OF CALCULATING
INSTALMENT AND APPLICABLE CHARGES. THE AFOREMENTIONED T&C
AND OTHER DOCUMENTS HAVE BEEN EXPLAINED TO THE BORROWER IN
THE LANGUAGE UNDERSTOOD BY THE BORROWER AND THE BORROWER
HAS UNDERSTOOD THE ENTIRE MEANING OF THE VARIOUS CLAUSES
STATED IN THIS T&C.THE BORROWER IS AWARE THAT TCPL HAS AGREED
TO GRANT LOAN TO BORROWER ONLY ON THE BASIS OF THE
REPRESENTATIONS AND WARRANTIES/ DECLARATIONS MADE BY THE
BORROWER AND THE UNDERTAKING PROVIDED BY THE BORROWER TO
ABIDE BY THE TERMS OF THIS T&C.

Email: cs@truecredits.in; Contact Number: 0120-4001028; Website: truecredits.in