PERSONALITY
DEVELOPMENT &
GROOMING
Dr. Niraja Saraswat
Assistant Professor
MNIT Jaipur
What Is Etiquette?
The set of:
• Rules
• Forms
• Practices
Needed for a decent intra and inter behaviour
Caution :Etiquette is never put in plural
#
Small Talk Openers
• Individuals
– Compliment, weather, food, current event
– “I love/appreciate your______. Is it a family
venture ?”
• Group
– Something pertaining to everyone
– “How do you all know each other?”
– “Will you be travelling this summer?”
• Casual acquaintances
– General comments
– “How are you ?”
Caution : Beware of the difference between How
do you do and How are you ? #
Small Talk Middle
• Safe topics
– Sports, books, movies, theater, art,
travel
• Questions
– Ask, listen, elaborate with matching
experience, Ask again
• Be more interested than interesting
#
First Impressions
“It only takes
seven seconds to
make a first
impression, but it
may take the rest
of your life to
change a bad
one.”(Harvard
Study of
Communications #
HOW TO MAKE “THAT”
FIRST IMPRESSION
• Determine audience
• Identify their expectations
• Establish objectives
• Dress, behave, and communicate in a
way that reflects audience’s
expectations, confidence .
#
Code of Behavior
• Six “S’s” to Meeting/Greeting
1. Stand
– Shows respect
2. Smile
– Encourages a smile from the recipient
3. See
– Look into recipient’s eyes
4. Shake
– Utilize proper greeting
5. Speak
– Speak your name slowly and distinctly
6. Say
– Say the recipient’s name #
Postures/ Gestures
• Eye Contact
• Posture
• Smiles
• Handshake
#
Eye Contact
• Eye contact is one of the
most powerful means of
communication after words.
• It can be direct or indirect,
• long-lasting or short and more
usually intermittent when talking
to someone in normal
conversation.
• Staring or holding eye contact for
too long can make people feel
uncomfortable and is unsettling.
#
Posture
• Sitting
• Standing
• Walking
• Turning head & hand
#
Walk
Sitting
Head motion
Standing
#
Posture
Do you walk and stand with confidence like -
• Stomach in
• Chest out
• Shoulders back
• Head up
You also tell people through your posture if you
want others to approach you
#
Smile
• Smiles are an
important facial
expression.
• They show interest,
excitement,
empathy, concern;
they create an
upbeat, positive
environment.
#
Handshake
• Another vital component
you need to bring to any
interpersonal encounter
is a firm handshake.
Again, those few
seconds you "shake"
can empower or
weaken a relationship.
• Men's handshakes are
typically strong and firm
because they naturally
have a stronger grip.
#
The Topper
The Pull-In
The Finger Squeeze
The Two-Handed Shake #
The Bone Crusher
The Limp Fish
The Palm Pinch
The Proper Handshake #
POSTURE SIGNALS
NEGATIVE SIGNALS:
POSITIVE SIGNALS: • *Crossed arms =
defensive
*Leaning forward = interest
*Smiling = friendly • *Fidgeting hands
or tapping feet =
*Nodding = attentive and
nervous or bored
alert
• *Lack of eye
*Eye contact = curious and contact =
focused untrustworthy
• *Leaning back=
discomfort
#
PERSONAL GROOMING
MEN
Conservative 2-piece dark suit,
navy blue or medium to dark gray.
Long sleeved blue or white shirt.
Silk tie complimenting in color or
style
Dark polished shoes and matching
belt
Jewelry – No bracelets,
earrings or large rings.
#
Dress for Success
#
PERSONAL GROOMING
WOMEN
Dark conservative suit. Two
piece 1 or 2 button jacket and
knee length skirt.
White or light colored long
sleeved blouse that is not low
cut or sheer.
Black well polished shoes
with 1 to 1½ inch heels.
Limited conservative jewelry
#
Dress for Success
#
The final four “E”s of this
module
• Establish ……………….. eye contact
• Extend …………………. your hand
• Exchange ……………… business cards
• Engage………………in conversation
#
Any Questions
