ANURAG KOHLI
DEPUTY GENERAL MANAGER – IT INFRASTRUCTURE
+91-9953959984 anuragkohli2@gmail.com linkedin.com/in/anurag-kohli/
Cultivated a robust career spanning 19 years, specializing in IT infrastructure, security, application development, and database management, while
consistently delivering impactful results and innovative solutions. Targeting to apply extensive knowledge in program management and operational
excellence to propel strategic initiatives within a progressive organization, fostering growth and efficiency.
Profile Summary
Education
A results-driven visionary: Leveraging experience in cloud technologies to drive digital transformation
Executive Leadership Program
and operational efficiency across diverse industries. Demonstrated excellence in cloud migration,
from Indian School of Business
infrastructure modernization, and cloud-native application development, with a deep focus on AWS,
(ISB), Hyderabad, | 2022
Azure, OCI, GCP and SAAS environments.
B.Tech. | 2004
Electronics & Communication Leveraged Over 19 Years of Expertise: Demonstrated extensive experience in Program Management,
from Kurukshetra University, Operational Excellence, and Captive Centre Management, driving substantial improvements in
H.R., India organizational performance and efficiency.
Strategic Oversight at American Tower Corporation: As Deputy General Manager, directed IT
Core Competencies infrastructure and security operations across 43 countries, aligning service delivery with corporate
goals and driving strategic outcomes.
Comprehensive Leadership Across IT Domains: Developed a nuanced understanding of IT service
Strategic IT Planning delivery, cybersecurity, DevOps and application management, enhancing risk management and
operational governance through strategic oversight.
IT Infrastructure Management Advanced Cybersecurity Leadership: Spearheaded the implementation of advanced cybersecurity
measures, reducing security incidents and fortifying the organization’s security framework.
Cloud Solutions Exceptional Leadership and Team Development: Excelled in leading and developing cross-functional
teams, fostering collaboration to achieve organizational goals and elevate service delivery standards.
Cybersecurity & Risk Management Strategic Enterprise Architecture: Applied expertise in enterprise architecture to ensure IT initiatives
are strategically aligned with business objectives, optimizing operational efficiency and supporting
organizational growth.
Project Execution & Management
High Compliance and Service Excellence: Achieved a 99% compliance rate with SLAs, underscoring a
commitment to service excellence and operational performance.
Operational Governance
Robust IT Security Practices: Established and maintained rigorous IT security protocols, ensuring
adherence to regulatory standards and industry norms to safeguard organizational assets and
Vendor Relationship Management maintain data integrity.
Strategic IT and Leadership Integration: Merged technical acumen with strategic leadership,
IT Service Management delivering proven results in IT infrastructure management, cybersecurity & application development.
Innovative Solution Implementation: Navigated complex IT environments and implemented cutting-
Business Process Optimization edge solutions to drive operational excellence and enhance service delivery across multiple sectors.
Cross-Functional Collaboration Expertise: Displayed expertise in bridging IT and business units, aligning
Change Management Strategies technology initiatives with company’s goals to improve performance and stakeholder satisfaction.
Incident Response Planning
Technical Skills
Cloud Platforms: MS Azure, AWS, Oracle Cloud Infrastructure, and Google Cloud Platform
Cloud Migration Strategies Security Frameworks: NIST, NIST CSF, ISO 27001, CIS
Security Tools: SIEM, IDS/IPS, Firewalls, VPNs, Zscaler – ZIA & ZPA, Cortex XDR, EDR, Proof Point,
Compliance and Regulatory Cloudflare, MDO, MDE, Tennable, DLP, CybelAngel
Standards Compliance: GDPR, HIPAA, PCI-DSS, SOX
Other Services: Microservices, Backup, Storage, Key Vault, Databricks, Event Hub, Data Factory,
Request for Quotation (RFQ) Database, Datawarehouse, Datalake, API Management, CosmosDB, Service Bus, Event Grid,
Solarwinds, Azure Monitor, RBAC, Power BI, AVD, AAD, WAF
Information Technology
DevOps: CI/CD pipelines, Terraform, Kubernetes, Helm, Dockers, Git, Azure Boards, Rapos, Test Plans
Infrastructure Library
Other Skills: Risk Assessment, Incident Response, Identity & Access Management (IAM), Encryption,
Network Security, Vulnerability Assessment, Threat Hunting, Threat Intelligence, Data Security, Behavior
Business Continuity Planning
Analysis, Disaster Recovery, BCP
Career Timeline
Soft Skills
2004-06 2006-08 2008-14 2014-16 2016-19 2019-Present
Leadership & Delegation
High Business Ethics
Executive Level Communicator
Visionary & Decision Making
Interpersonal Skill
Certifications / Trainings Work Experience
American Tower Corporation (ATC), IT Captive Center, Gurugram | Oct’19 – Present
Deputy General Manager – IT Infrastructure, Security, Application & Database
Certified Information
Security Manager (CISM) Key Result Areas:
Overseeing the management of enterprise IT programs, ensuring effective delivery of IT services
across 43 countries, while aligning with the organization's strategic vision and mission.
PMP Formulating and executing comprehensive IT infrastructure and security strategies, transforming
business with Hybrid IT and muti-cloud enhancing operational efficiency and service reliability.
Directing 40 member, 24x7 IT service delivery operations, encompassing network, security, system,
storage, application, and database management, ensuring optimal performance and availability.
Prince 2 Practitioner Cultivating a culture of team leadership and professional development, empowering team members
to excel in their roles and contribute to organizational success.
Evaluating and adopting emerging technologies, continuously monitoring performance metrics to
optimize IT operations and service delivery.
Azure Cloud Infrastructure Navigating complex cybersecurity challenges, implementing advanced measures to mitigate risks
associated with ransomware, malware, and other cyber threats.
Establishing and maintaining service level agreements (SLAs), standard operating procedures (SOPs),
and key performance indicators (KPIs) to ensure accountability and transparency in service delivery.
Oracle Certified Professional Collaborating with stakeholders to align IT and security initiatives with business objectives, fostering
effective communication and strategic partnerships.
Achievements:
Oracle Cloud Infrastructure Maintained an impressive 99.99% network availability and uptime over the past year, ensuring
uninterrupted access to critical data and systems.
Achieved a remarkable incident resolution rate of over 95% within four hours, reflecting enhanced
response and resolution processes.
Google Cloud Platform Surpassed compliance targets by attaining 98% adherence to SLAs, demonstrating a commitment to
excellence in service delivery.
Realized an average mean time to detection (MTTD) of 20 minutes and a mean time to recovery
(MTTR) of 1.5 hrs, showcased efficient issue detection and resolution capabilities.
AWS Cloud Practioner Successfully prevented 99.5% of known malware and unauthorized access attempts over the last two
years, underscoring the effectiveness of implemented cybersecurity measures.
Head of Service Delivery, Principal Architect at IBM India Pvt Ltd, Gurugram | Oct’16 – Oct’19
Agile Practitioner
Key Result Areas:
Led the management of multiple service accounts for clients in the transportation and banking
sectors, ensuring the delivery of high-quality IT services and solutions.
Cisco Certified Network Managed project scope, budget, schedule, and contractual obligations, ensuring alignment with
Associate
client expectations and organizational standards.
Engaged with senior leadership to address business performance, process challenges, and customer
satisfaction, driving continuous improvement initiatives.
IBM Consumer Product Architected comprehensive solutions for cloud migration, data center transitions, and system
Insight & Solutions
upgrades, ensuring seamless integration and minimal disruption.
Implemented robust network security measures, including incident response protocols and
vulnerability management strategies, to safeguard client assets.
TOGAF Deployed advanced security systems, including SIEM and DLP tools, to enhance the organization’s
cybersecurity posture and protect against emerging threats.
Facilitated the implementation of compliance frameworks such as NIST and ISO/IEC 27001, ensuring
adherence to industry standards and regulations.
ITIL Managed a diverse team of over 45 senior resources, fostering collaboration and driving project
success through effective leadership.
Achievements:
Power BI Achieved an 80% reduction in security risks across multiple projects, significantly improving
compliance and cost efficiency for clients.
Attained a 98% customer satisfaction rating based on comprehensive surveys and feedback,
reflecting the effectiveness of service delivery and client engagement.
CSM Successfully implemented robotic process automation for various clients, enhancing operational
efficiency and reducing manual intervention.
Drove the successful execution of major infrastructure and application releases, ensuring minimal
disruption to client operations.
AI & MML
Manager, Solution Architect at Oriflame Cosmetics (e-commerce), New Delhi | Jul’14 – Sep’16
Key Result Areas:
Developed and implemented comprehensive IT Infrastructure and security policies and procedures,
ensuring compliance with industry regulations and standards.
Identified and mitigated security risks, conducting regular assessments and audits to ensure the
integrity of IT infrastructure.
Managed security audits, ensured adherence to compliance requirements and best practices.
Developed and delivered security awareness programs for employees, fostering a culture of security
consciousness within the organization.
Oversaw the management of security risks associated with third-party vendors, ensuring compliance
with organizational security policies.
Achievements:
Led a team of 30 professionals in delivering solutions for over 100 business-critical applications,
ensuring optimal performance for 100K+ users in a hybrid cloud environment.
Established effective delivery plans within a 24x7 support framework, ensured timely resolution of
incidents and adherence to service level agreements.
Previous Work Experience
Manager - Application Support at Orange Business Services, Gurugram | Feb’08 – Jul’14
IT Analyst at Tata Consultancy Services on roles of CMC Ltd., Gurugram | Sep’06 – Feb’08
Systems Engineer at IBM, Gurugram | Aug’04 – Sep’06
Personal Details
Date of Birth : 3rd Jan 1983
Address : Flat No - 302, Tower E, Bestech Park View Spa Next, Sec – 67, Gurugram
Languages Known : English and Hindi
