Sumit Kumar
Barola Sector 49 G B Nagar Noida 201301
sumitsinghsomi@gmail.com | 8076535227,9643837352 | DoB: 10/01/1996
Professional Experience
Axis Bank Limited 07/20 - 02/22
Digital Officer
• Proficient in account management, fund transfers (NEFT, RTGS, IMPS), and bill payments
• Skilled in login with MPIN or biometrics for secure access
• Experienced in mobile recharge, UPI transactions, and scan-to-pay QR code technology
• Knowledgeable in digital services including Axis Pay,Axis Aha!, Axis Direct, Axis Mutual Fund, and Axis
Insurance
• Familiar with security features such as two-factor authentication, OTPs, biometric authentication, SSL
encryption, and transaction alerts
• Able to utilize benefits of digital banking for convenience, time-saving, reduced paperwork, enhanced
security, real-time transactions, personalized services, and accessibility
Kotak Mahindra Bank Limited 03/22 - present
Deputy Manager
• Provided customer service across multiple channels in banking including phone, online, and email
support
• Managed tasks such as account services, transactions, product information, technical support,
complaint resolution, financial guidance, and loan services
• Monitored key performance indicators such as First Call Resolution, Customer Satisfaction, Net
Promoter Score, response time, resolution rate, and customer retention
• Implemented best practices like empathy, clear communication, timely issue resolution, proactive
problem-solving, personalized service, continuous training, and omnichannel support
• Delivered benefits such as enhanced customer experience, increased loyalty, improved efficiency, and
better issue resolution
• Oversees branch operations, sales, and customer service.
• Manage customer relationships, provide financial solutions.
• Assist customers with inquiries and transactions.
• Handle cash transactions, deposits, and withdrawals.
• Supervise back-office operations.
• Manage branch operations, maintain records, and ensure compliance.
• Handle cash receipt, payment, and reconciliation.
• Process inward and outward remittances (NEFT, RTGS, IMPS).
• Handle cheque clearing and collection
Education
Shri Malkhan Singh Inter College 07/10 - 07/11
10th Pass
Shri Malkhan Singh Inter College 07/12 - 07/13
12th Pass
Dr. Bhim Rao Ambedkar University 07/17 - 07/19
Bsc
Object
• I am seeking a challenging position in an organization where I can learn new skills, expand my
knowledge, and help the organization accomplish its ambitions and be dedicated to getting an
opportunity where I can maximize my potential and significantly contribute to the organization's growth.
Personal Details
• Father Name - Ramvir Singh
• Sex - Male
• Marital status - Unmarried
• Nationality - Indian
• Language - Hindi And English
Key Skills
• Good communication
• Hard working and honest
• Leadership
• Time management
Interests
• Playing cricket
• Listening music
• Travel and riding
