Naftali Mwaura Muiruri
Gatura, Central, 01013, Kenya
+254724 850088| mwauranaftali@gmail.com
15/08/2025
Hiring Manager
Bulsho Fiber link ltd.
Dear Sir/Madam,
I’m writing to express my interest in the Office Administration & Coordination position at Bulsho
Fiber Link ltd. I’ve spent the last five years building a strong foundation in both administrative
support and IT services, and I’m excited by the opportunity to bring that blend of operational
know-how and tech-savviness to a forward-thinking team like yours.
In my current role at Main Contractors Construction, I manage everything from document
systems and equipment tracking to interdepartmental communication—and I’ve learned that
smooth operations aren’t just about ticking boxes. They’re about people. When teams can find
what they need, communicate clearly, and trust that processes work, everything moves faster—
and better. Whether I’m revamping a filing system or working with vendors to make sure
deadlines are met, I’m always thinking about the bigger picture and how my work supports
everyone around me.
What sets me apart isn’t just technical ability—it’s how I show up. I’m the kind of person who
takes ownership, learns fast, and notices what needs doing before I’m asked. During my
internship at Thika Water and Sewerage, I proposed a small change—a QR code on invoices—
that made a big difference in how customers accessed services. That mindset hasn’t changed. I
still look for ways to improve the experience, whether for a teammate, a client, or a customer.
I’m excited to contribute to a team where my mix of organization, initiative, and people-
centered thinking can make a real difference. I’d love the chance to learn more about your goals
and how I can help you reach them.
Thank you for taking the time to consider my application. I look forward to connecting.
Warm regards,
Naftali Mwaura Muiruri
Naftali Mwaura Muiruri
Gatura, Central, 01013, Kenya | +254724 850088| +254 750 756755 | mwauranaftali@gmail.com
LinkedIn: https://www.linkedin.com/in/naftali-muiruri-9067b9124
PROFESSIONAL SUMMARY
Administrative and IT support specialist with over 5 years of experience across construction, healthcare, and
finance. Skilled at bridging communication gaps between teams to streamline operations and enhance
productivity. Adept at leveraging technology to solve problems and improve daily workflows. Seeking to
contribute to a forward-thinking team that values efficiency, innovation, and collaboration.
CORE COMPETENCIES
• Office & Administrative Management • Technical Support (Tier 1) • Document Control & Process Optimization
• Project Coordination & Communication • Customer Service Excellence • Compliance & Audit Readiness
• Inventory & Asset Tracking • Workflow Automation Assistance
TECHNICAL SKILLS
Microsoft Office Suite (Word, Excel – PivotTables/VLOOKUP, Outlook, PowerPoint), Google Workspace (Docs,
Sheets, Drive), SharePoint, Microsoft Teams, Trello, Basic Networking & Troubleshooting (L1 Support), Windows OS
& File Systems, CRM & Helpdesk Tools (e.g., Freshdesk, Zendesk – self-trained), Data Entry & Backup Systems, QR
Code Generation Tools
PROFESSIONAL EXPERIENCE
Administrative Assistant – Main Contractors Construction – Kenya (Aug 2018 – Present)
• Revamping the document tracking system to cut down reporting errors and make it faster to find what’s
needed.
• Track inventory and manage servicing schedules to keep everything running smoothly with no downtime
• Improve how teams communicate across departments, helping projects stay on track and reducing delays.
• Execute day-to-day admin and clerical tasks that keep the office organized and help the whole team work more
efficiently.
• Work closely with vendors to make sure materials and equipment arrive on time and meet project needs.
Customer Service Assistant – Oasis Hospital – Kenya (Feb 2017 – Mar 2018)
• Helped over 100 patients a day, cutting wait times and improving their experience.
• Updated and managed client records with 98% accuracy, supporting audit readiness and compliance.
• Took initiative to provide IT support in the absence of technicians, resolving basic system and hardware issues
and minimizing workflow disruptions.
• Trained new assistant on internal systems and service protocols, contributing to onboarding efficiency.
Customer Service Intern – KCB Bank – Juja, Kenya (Jun 2015 – Sep 2015)
• Supported frontline staff in processing customer documentation and service requests with 100% accuracy and
timeliness.
• Recommended a simplified customer form process, adopted branch-wide, that reduced form errors by 20%.
• Provided operational support during system upgrades, ensuring continuity in customer service delivery.
IT Intern – Thika Water and Sewerage Company Ltd – Kenya (Jun 2015 – Sep 2015)
• Designed and implemented a QR code system on utility invoices, boosting digital engagement by 30% within 3
months.
• Performed software installations, system backups, and first-level troubleshooting, maintaining high system
uptime.
• Wrote clear guides and showed teammates how to use digital tools, which meant fewer calls to IT.
EDUCATION
Bachelor of Business Information Technology – JKUAT – Nov 2018
Diploma in Business Information Technology – JKUAT – Jul 2015
CERTIFICATIONS
IT Essentials – Cisco Networking Academy
REFERENCES
Happy to provide on request.
