ANNUAL MAINTENANCE CERTIFICATE
CCTV & Security Systems annual maintenance contract
Firat Party : MUBHEL & PERTECH METAL INDUSTRIES L L C - SHJ. BR 1
Commercial License No: 913507
Mob: +97150 336 5697
Second Party:AL BAIT AL SADIQ TECHNOLOGY L.L.C SP
Commercial License No:906277
Mob:+971 50 291 8410
An annual maintenance contract (AMC) for CCTV and system ensures the continuous operations and
effectiveness of surveillance and security equipment. Here’s detailed overview of what such a contract
typically includes:
Covered Equipment
1. Covered Equipment:
Specify which CCTV cameras, recording devices (NVR), and Hard Disk are covered under
the contract.
SITE: - MUBHEL & PERTECH METAL INDUSTRIES L L C - SHJ. BR 1
CCTV Cameras: 10
NVR: 01
HARD DISK: 01
MONITOR-01
2. Preventive Maintenance
Regular inspections and preventive maintenance to ensure all equipment is functioning
optimally.
Tasks may include cleaning cameras and lenses, checking connections and wiring,
verifying recording.
3. Troubleshooting and Repairs:
Prompt response and troubleshooting in case of equipment malfunction or failure.
Repairs or replacement of faulty components, including cameras, NVRs and Hard disk.
Only applicable when goods purchased from ABAS Technology
Service Levels and Support:
1. Response Times:
Define response time for different types of issues (critical issues within 2 hour, non-
critical within 24 hours).
Emergency support for urgent security incidents or system failures.
2. Technical Support:
Availability of technical support during business hours and after-hours as specified.
Contact points for reporting issues or requesting assistance.
DEMATI BUILDING | SHOP NO -9 | INDUSTRIAL AREA 13 | NEAR TO UNION TAXI | SHARJAH UAE
T: +971 6 527 0733 | E: info@abastechllc.com | W: www.abastechllc.com
Technical Support Number: - +971 50 291 8410 (Emergency contact only)
Normal issues: - +971 65 270 733 or info@abastechllc.com (Business hours only)
Exclusions and Additional Services:
1. Exclusions:
Clearly state what is not covered under the contract (e.g., vandalism, natural disasters,
deliberate misuse).
Exclusions may also include consumables like batteries and limited warranties on replaced parts.
2. Additional Services:
Optional services such as system upgrades, integration with new technologies, or expansion of
surveillance coverage.
Costs and terms for such additional services should be clearly outlined.
Fees and Contract Terms:
1. Fee Structure:
Annual fee or periodic payments based on the scope of services and number of devices.
Payment: - 1000 Annual (valid till 19th AUG -2026)
Clarify payment terms, including invoicing and payment schedules.
2. Contract Duration and Renewal:
Duration of the contract (typically one year) and conditions for renewal.
AMC: 19Th – AUGUST – 2025 to 19th –AUGUST-2026
Responsibilities:
1. Customer Responsibilities:
a Cooperation with the service provider, including granting access to premises and
Timely reporting of issues and following recommended maintenance procedures.
AL BAIT AL SADIQ TECHNOLOGY LLC MUBHEL & PERTECH METAL
. INDUSTRIES L L C -
SHJ. BR 1
DEMATI BUILDING | SHOP NO -9 | INDUSTRIAL AREA 13 | NEAR TO UNION TAXI | SHARJAH UAE
T: +971 6 527 0733 | E: info@abastechllc.com | W: www.abastechllc.com
