GOVERNMENT OF THE PUNJAB

PUNJAB HUMAN CAPITAL INVESTMENT PROJECT (PHCIP)

PUNJAB SOCIAL PROTECTION AUTHORITY (PSPA)

VACANCIES ANNOUNCEMENT
Punjab Human Capital Investment Project (PHCIP) is a World Bank-assisted project which aims to increase
access to quality health services, and economic and social inclusion programs, among poor and vulnerable
households in 13 poorest districts of Punjab. The PHCIP intends to hire the services of the following
individuals having the qualifications and experience mentioned below :

Sr. No. of
Positions Qualifications/ Experience/Skills
No Post
Qualification:
• Master’s degree (16 years of education) in Business
Administration/ Business Studies/Social Sciences or
relevant discipline, from a foreign or local university,
duly recognized by the Higher Education Commission
(HEC) of Pakistan.
Experience:
• At least, three years of documentary verifiable
experience, after acquiring stipulated qualifications, as
an office assistant, office administrator, or handling
administrative responsibilities in a related field.
• Knowledge of government procedures and practices.
• Experience in preparing reports, budgets, drafting
01. Admin Officer letters, and minutes. 01.
Skills:
• Strong and demonstrated capacity for planning,
organization, and management with excellent
reporting and coordination skills.
• Ability to work in a team, develop synergies and
establish effective working relations with various
stakeholders.
• Strong interpersonal and communications skills,
resourcefulness, initiative, tact and ability to cope with
challenging situations.
• Written and oral fluency in the English language.
• Proficient in using MS Office (Word, Excel, & Power
Point).
Qualification:
• Master’s degree (16 years of qualification) in Business
Administration/Management Sciences/Public
Administration/Public Policy/Law from a HEC
recognized university.
Experience:
• At least three years of post-qualification experience of
managing grievances preferably in public sector
organizations, autonomous bodies, or corporations.
• Two years of working experience for the Digital
Complainant Management Cell/Grievance Redressal
02. GRM Officer 01
Mechanism/legal department.
• Well versed in handling complaints and legal affairs
related to cash transfers/financial matters,
beneficiaries, and procurement.
• Coordinating and handling matters with agencies,
wings, firms, and partners active in grievance
management, including the World Bank and the
Ombudsman, etc.
Skills:
• Excellent ability to prepare replies or presentations in
legal or complaint matters.
 • Excellent ability to effectively communicate highly
complex issues in a language that non-technical
audiences can understand.
• Fluency in written English and understanding of
escalation matrixes, priority matrixes, call centers, and
workflows of GRM architectures.
• Familiarity with the background and rationale for the
Social Cash Transfer Schemes is desirable.

Qualification:
• At least, Master’s degree or equivalent (16 years of
education), in Software Engineering, Computer
Sciences, from a foreign or local university, duly
recognized by the Higher Education Commission
(HEC) of Pakistan.
Experience:
• At least, three years of documentary verifiable
experience, after acquiring stipulated qualification, in
Technical Content Writing.
Skills:
• Strong writing and editing skills: the ability to write
clear, concise and accurate technical documentation
for software users of all levels.
• Technical expertise: knowledge of software
development concepts and experience working with
software applications.
Technical • Excellent communication skills: ability to explain
03. Content Writer complex technical concepts in simple language. 01
(RS/User Manual) • Knowledge of content management systems and
HTML/CSS: ability to work with web- based tools to
create and publish technical documentation.
• Experience with screen capture and video editing
software: ability to create visual aids to supplement
written documentation.
• Research and problem-solving skills: ability to gather
information and troubleshoot issues related to
software.
• Time management and deadline-oriented: ability to
work independently and meet tight deadlines.
• Understanding of SEO and user experience (UX)
principles: ability to write content that is both user-
friendly and optimized for search engines.
• Ability to work in a team, collaborate and receive
feedback.
• Continual learning and updating knowledge with new
software, technologies and trends in the field.
Qualification:
• Matric
04. Driver 01.
Experience:
• Two years relevant experience with a Driving License.

• Interested candidates who intend to apply for the position mentioned at Sr # 01 to Sr # 03, with the
qualification and experience specified at www.pspa.punjab.gov.pk/careers or
www.phcip.com.pk/careers/, must apply at www.jobs.punjab.gov.pk. However, it is MANDATORY to
send application along with hard copies of CV; one pass-port size photograph, Attested copies of CNIC,
Educational Certificates, Degrees and Experience Certificates through postal/courier services.
• Interested candidates who intend to apply for the position mentioned at Sr # 04 (Driver) will only apply
by submitting a hard copy of the application along with CV; one pass-port size photograph, Attested
copies of CNIC, Educational Certificates, and Experience Certificates through postal/courier services.
• Interested Candidates must send their Job application latest by 16th May 2025 (Friday) application
received after due date will not be considered.
• The applicants applied for the position mentioned at Sr # 01 to Sr # 03 must have to mention the job
application reference number or attach an e-mail received from the Punjab Job Portal in response to
online application submission, along with a hard copy of the application.
• Only one application will be considered for one post and candidates who intend to apply for more than
one post shall submit separate applications for each post.
• For position mentioned at Sr # 01 to Sr # 03, complete job applications (applied online and sent
via postal/courier along with supporting documents) and for Sr # 04 (only hard copy sent via
postal/courier along with supporting documents) received before the deadline will be considered
for further processing.
• Appointment will be made on a contractual basis as per the Contract Appointment Policy 2004.
• The detailed job description including experience, qualification and skills may be viewed at
www.pspa.punjab.gov.pk/careers or www.phcip.com.pk/careers/ or www.jobs.punjab.gov.pk.
• Applicants are required to clearly mention the position for which they are applying.
• Applicant possesses relevant qualification and experience supported by documentary evidence shall be
shortlisted and called for an interview.
• No TA/DA shall be admissible to the shortlisted candidates for interview.
• Applicants who are serving in Government/Semi-Government/Autonomous organizations must apply
through proper channel. The application without No Objection Certificate (NOC) or old NOC will not be
entertained.
• The competent authority reserves the right to increase or decrease the number of positions subject to
PC-I and as per project requirements or cancel the recruitment process at any stage.

Project Director
Project Management Unit (PMU)
Punjab Human Capital Investment Project (PHCIP)
Punjab Social Protection Authority (PSPA)
78-79, D Block, Wahdat Road, New Muslim Town, Lahore
Phone No. 042-99232359-60
 Admin Officer

Objectives of the Assignment

In order to achieve the objectives of the project, PSPA, being the lead implementing agency
for PHCIP, is in the process of putting in place the required technical staff under the Project
Directorate based in PSPA’s Headquarters at Lahore. To that end, PSPA requires services of
an “Admin Officer” to perform the below mentioned roles and responsibilities.
• Acquire full familiarization with the PSPA mandate, structure and activities including all
government and donor funded programmes and their specific requirements.
• Assist the management in day to day coordination and administration of program,
correspondence, information sharing, filing and ensuring that appropriate follow up actions
are taken on all correspondence.
• Receive, distribute and file all incoming and outgoing letters, request, e-mails and other
official documents of the project.
• Schedule the organizational calendar and update as needed.
• Support line managers and staff in executing their responsibilities.
• Develop action plan and tracking sheet for activates related to administration and project.
• Keep filing system up to date and accessible.
• Prepare reports on office expenses, office budgets, and sundry administrative expenditures.
• Assist the management in organization of scheduled and ad hoc meetings and preparation
and management of record of meetings.
• Ensure that regular cleaning and maintenance of office facility is done by the PSPA support
staff as well as manage safety and security at the offices.
• Organize travel and accommodation arrangements for office staff and managers, as and
when required; overseeing and preparing expense reports and budgets.
• Organize and arrange seminars, workshops, launching ceremonies, meetings and other
events within or outside the city, as required by the staff.
• Arrange office space necessary for all staff and ensure that all furniture and equipment’s
are in proper order including IT equipment’s and internet infrastructure.
• Monitor and maintain inventory of office equipment and inventory supplies; order
replacement supplies as needed and approved by reporting officer.
• Prepare and process approved requisitions made by the project staff for office supplies and
others.
• Ensure proper documentation of assets/equipment’s being issued to or returned by staff.
• Coordinate building and maintenance issues for general repair (heating and air
conditioning, security, etc.) and update (carpet cleaning, painting, etc.)
• Manage disposal of dead-stock, ensure parking maintenance and security services.
• Perform any other task assigned by Competent Authority in furtherance of PSPA mandate
and objectives.

Qualification and professional experience

Qualifications
▪ Master’s degree (16 years of education) in Business Administration/ Business Studies/
Social Sciences or relevant discipline, from a foreign or local university, duly
recognized by the Higher Education Commission (HEC) of Pakistan.

Experience
 ▪ At least, three years of documentary verifiable experience, after acquiring
stipulated qualifications, as an office assistant, office administrator, or handling
administrative responsibilities in a related field.
▪ Knowledge of government procedures and practices.
▪ Experience in preparing reports, budgets, drafting letters, and minutes.

Skills
▪ Strong and demonstrated capacity for planning, organization, and management
with excellent reporting and coordination skills.
▪ Ability to work in a team, develop synergies and establish effective working
relations with various stakeholders.
▪ Strong interpersonal and communications skills, resourcefulness, initiative,
tact and ability to cope with challenging situations.
▪ Written and oral fluency in the English language.
▪ Proficient in using MS Office (Word, Excel, & Power Point).
 GRM Officer

Objectives of the Assignment

In order to achieve the objectives of the program, PSPA, being the lead implementing
agency for PHCIP, is in the process of putting in place the required technical staff under
the Project Directorate based in PSPA’s Headquarters at Lahore. To that end, PSPA
requires services of a “GRM Officer” to perform the below mentioned roles and
responsibilities.
• Directly report to Addl. Director GRM in day-to-day affairs.
• Assist in preparation and submission of replies to resolve Ombudsman
Complaints.
• Assist in preparation and submission received from Pakistan Citizen Portal.
• Assist in preparation and resolving of complaints from different means as and
when directed.
• Assist in planning and oversee the overall roll-out of the grievance mechanism to
all beneficiaries.
• Assist to provide training to all officers and stakeholders involved in the
implementation of the grievance mechanism.
• Assist to oversee the development / improvement of IT structures supporting the
grievance mechanism and ensure adequate functionality throughout the country.
• Assist to ensure lessons learning from grievance mechanism pilots and overall
implementation.
• Assist to coordinate the grievance mechanism with other
Agencies/Wings/firms/Partners active in grievance management, including the
World Bank.
• Assist to ensure a solid communication campaign for the grievance mechanism.
• Assist to integrate Prevention of Sexual Exploitation and Abuse into the grievance
mechanism.
• Assist in monitoring the overall performance of the grievance mechanism and
make recommendations of high-level design improvements to the management,
as required, to improve performance of the grievance mechanism.
• Assist to ensure solid financial management related to the grievance mechanism.
• Assist to submit performance reports.
• Assist to respond to emergency-related demands on the grievance mechanism.
• Any other task as and when assigned by the Additional Director GRM.
Qualification:
• Master’s degree (16 years of qualification) in Business
Administration/Management Sciences/Public Administration/Public Policy/Law
from a HEC recognized university.
Experience:
• At least three years of post-qualification experience of managing grievances
preferably in public sector organizations, autonomous bodies, or corporations.
• Two years of working experience for the Digital Complainant
Management Cell/Grievance Redressal Mechanism/legal department.
• Well versed in handling complaints and legal affairs related to cash
transfers/financial matters, beneficiaries, and procurement.
 • Coordinating and handling matters with agencies, wings, firms, and partners
active in grievance management, including the World Bank and the
Ombudsman, etc.
Skills:
• Excellent ability to prepare replies or presentations in legal or complaint matters.
• Excellent ability to effectively communicate highly complex issues in a
language that non-technical audiences can understand.
• Fluency in written English and understanding of escalation matrixes, priority
matrixes, call centers, and workflows of GRM architectures.
• Familiarity with the background and rationale for the Social Cash Transfer
Schemes is desirable.
 Technical Content Writer (RS/User Manual)
Objectives of the Assignment
In order to achieve the objectives of the program, PSPA, being the lead implementing
agency for PHCIP, is in the process of putting in place the required technical staff under
the Project Directorate based in PSPA’s Headquarters at Lahore. To that end, PSPA
requires services of a “Technical Content Writer” to perform the below mentioned roles
and responsibilities:
• Researching, creating and editing technical documents, such as user manuals,
product specifications, and instructional materials related to the welfare program.
• Collaborating with management, Software engineers, Additional
Directors/Directors of different programs, and other stakeholders to ensure
accuracy and completeness of technical documentation
• Creating and editing promotional materials such as ad campaigns brochures and
website content
• Ensuring all materials are in compliance with industry regulations and standards
• Keeping up-to-date with advancements in the field and incorporating new
technologies into their writing.
• Collaborating with program coordinators, field officers, and other stakeholders to
ensure accuracy and completeness of technical documentation and materials.
Qualification:
• At least, Master’s degree or equivalent (16 years of education), in Software
Engineering, Computer Sciences, from a foreign or local university, duly
recognized by the Higher Education Commission (HEC) of Pakistan.
Experience:
• At least, three years of documentary verifiable experience, after acquiring
stipulated qualification, in Technical Content Writing.
Skills:
• Strong writing and editing skills: the ability to write clear, concise and
accurate technical documentation for software users of all levels.
• Technical expertise: knowledge of software development concepts and
experience working with software applications.
• Excellent communication skills: ability to explain complex technical concepts in
simple language.
• Knowledge of content management systems and HTML/CSS: ability to work with
web- based tools to create and publish technical documentation.
• Experience with screen capture and video editing software: ability to create
visual aids to supplement written documentation.
• Research and problem-solving skills: ability to gather information and
troubleshoot issues related to software.
• Time management and deadline-oriented: ability to work independently and
meet tight deadlines.
• Understanding of SEO and user experience (UX) principles: ability to write
content that is both user-friendly and optimized for search engines.
• Ability to work in a team, collaborate and receive feedback.
• Continual learning and updating knowledge with new software, technologies and
trends in the field.
 Driver

Responsibilities

• Transport competent authority to their destinations, or handle office pick-up

duties, and deliver parcels and documents.
• Perform daily inspections on all assigned vehicles.
• Ensure that all cars are properly cleaned and maintained and that any need for
repairs is outlined and reported.
• Receive items and documents for transport and ensure that they are safely
transported to their destinations.
• Use standard maps or the GPS to map safe routes to destinations, ensuring that
timelines are met.
• Ensuring that the company vehicle is always parked in areas that permit parking in
order to avoid towing.
• Keeping the company vehicle clean and properly maintained by performing
regular washing, cleaning and vehicle maintenance.
• Providing accurate time records of the company vehicle’s coming and goings.
• Safely drive assigned office vehicles by following set rules and regulations.
• Reporting any accidents, injuries, and vehicle damage to management.
• Maintain contact with the dispatch team or team member to ensure that he is
made aware of delivery or transport situation.
• Perform both preventative and regular maintenance on assigned vehicles and
ensure that proper detailing is performed.
• Keep mileage records and repair records up-to-date.
• Any other duty that may be assigned from time to time.

Qualification and professional experience

▪ Matric
▪ Two years relevant experience with Driving License