Occupational Code: EIS HNS3

Instructions
1. Write your name, Registration number, name of training provider and
Assessment center name in the space provided on Cover page of this booklet
2. You have 10 minutes reading time and opportunity to ask questions to the
Assessor
3. All written responses must be in English.
4. At the end of the examination return this booklet to the assigned accredited
Assessor
5. Do not bring the following items into the assessment venue
 Mobile telephones
 Programmable calculators
 Written notes

SECTION A – MULTIPLE-CHOICE QUESTIONS

Instructions for Section A
1. There are twenty one [21] questions in this section.
1. Select the best answer and encircle the letter
2. If you wish to change an answer, place an X mark on the letter you have
encircled and then circle the letter of your preferred answer.
3. A correct answer scores 1, an incorrect answer scores 0.No marks will be given
for a question if more than one answer is supplied

Knowledge Assessment for Hardware and Network Servicing _L_III V_1 (Oct. 2017)
Occupational Code: EIS HNS3

1. Assume you are a network administrator in your company, you want to apply network
security policy in your existing network, from which department you will get
organizational policy document.
A. Network Department
B. Security and Guard Department
C. Database Department
D. Management Department
2. A statement that defines the long-term goals of your business.
A. Vision
B. Mission
C. Objective
D. Strategic Plan
3. How many cables you need to connect 12 computers in half duplex mesh Topology
A. 11
B. 24
C. 66
D. 132
4. If a computer wants to send data to another computer within the same LAN, which one
is correct
A. It Uses sender and receiver MAC address
B. It uses Sender and receiver IP address
C. It uses Sender and Receiver Network address
D. It sends to the server, the server sends to the receiver
5. ___allows the administrator to manage all users to access resources and features of
the domain
A. Local group Policy
B. Domain group Policy
C. Local account Policy
D. Domain account Policy

Knowledge Assessment for Hardware and Network Servicing _L_III V_1 (Oct. 2017)
Occupational Code: EIS HNS3

6. Ato Solomon is a Network Administrator in MoFEC. He wants to control the domain

server from his client computer but he can’t log on to the server remotely what is the
probable cause of this problem
A. IP address Conflict
B. Long distance between the server and the client
C. The remote access of the client computer is not permitted
D. The remote access of the server computer is not permitted
7. Mr Peter is an IT Professional person working in ABC Company LAN, He confirm there
is an IP address conflict between his computer and other DHCP client computer within
the LAN to resolve this problem which command is the best solution.
A. IPConfig/all
B. IPConfig/renew
C. IPConfig/repair
D. Ping
8. assuring quality of Technical documentation by using reliable style, format and
presentation
A. Completeness
B. Concise
C. Consistence
D. Accuracy
9. If you are a team leader in your Organization how you will assign Duties and
responsibilities to the team members
A. Based on your approach and relationship to a members
B. Based on their stay and investment in the organization
C. Based on their competence and educational background
D. Based on their age and gender
10. While you are working in a JK company, you are called for a meeting to discuss about
the daily activities of the company, which one is a good habit of the discussion
A. Rise ideas that have benefits for your organization
B. Rise ideas that have benefits for you
C. Rise ideas that have benefits for friend
D. Clamp for ideas that support your idea

Knowledge Assessment for Hardware and Network Servicing _L_III V_1 (Oct. 2017)
Occupational Code: EIS HNS3

11. The first step to gather information is

A. Confirm that the data is correct
B. Create necessary research questions
C. Identify the areas for which information is required
D. Determine the source of data
12. A collection of users and/or computers
A. Group policy
B. Group
C. Domain
D. Organizational Unit
13. While analyzing client support issues?
A. Prioritize based on your interest
B. Prioritize based on clients interest
C. Escalate requests related to business requirement
D. Support issues affecting the client will be investigated
14. When you insert the CD in to the drive of your client computer, you are unable to view
the CD Drive in the Devices and drives list, assume this problem is occur after your
computer is joined to the domain what will be the probable cause of this problem
A. The CD is crashed
B. The CD LED is not Working
C. The CD Drive is Disabled by Group policy
D. CD Drive is not Installed
15. W/ro Marta who worked in AAU registrar can access a web site using the IP 10.1.10. 15
but she can’t access using www.aau.edu.et, what is the probable solution to resolve
this problem
A. Configure ADDS
B. Configure DNS
C. Configure IIS
D. Configure DHCP

Knowledge Assessment for Hardware and Network Servicing _L_III V_1 (Oct. 2017)
Occupational Code: EIS HNS3

16. Data often gathered by an open-ended question is

A. Qualitative Data
B. Quantitative Data
C. Subjective Data
D. Objective Data
17. Which one of the following is the part of Technical Documentation
A. Usefulness requirement
B. Administration Requirement
C. Hardware requirement
D. Quality requirement
18. The customers’ perception in which suppliers work output meets the specification.
A. Quality
B. Price
C. Size
D. Profit
19. Ato Melaku, a manager of xyz Company, wants to assign network installation tasks to
his team members the amount of tasks he assigns to each member is called.
A. Workflow
B. Workload
C. Work schedule
D. Work Organizing
20. W/ro Aynalem, is a system Administrator in MOH, wants to train employees in her
organization about how to use their client computers that are connected to the domain.
What type of material she has to prepare?
A. System Administration Manual
B. User Training Manual
C. System Documentation
D. Organizational policy document
21. The principle of KAIZEN that are used to arrange equipments based on their use.
A. Sustainability
B. Standardization
C. Shining
D. Sorting

Knowledge Assessment for Hardware and Network Servicing _L_III V_1 (Oct. 2017)
 Occupational Code: EIS HNS3

SECTION B – MATCHING TYPE QUESTIONS

Instructions for Section B
1. There are fifteen [_15_] questions in this section.
2. Match column A with column B. Select the letter of the correct answer from column
B & write your answer on the provided space in front of the number in column A
Column A Column B
Part 2:-
____1. Web servers A. Protects LAN from external attackers
____2. DHCP servers B. Used to host websites
____3. Email servers C. Used to organize domain users and computers
____4. File server D. Used to upload files
____5. Firewall E. Used to maintain printers
____6. Print server F. Used to create and manage mailboxes
____7. ADD Services G. Used to assign automatic IP addresses to clients
H. Used to manage printers within the domain
I. Used to create files on a server
Part 2:-
____1. Linux A. Commercial software
____2. ISP B. Co-axial Cable
____3. Data Link Layer C. Fiber Optics Cable
____4. Presentation Layer D. Ethio-Telecom 9
____5. Transport Layer E. Open Source Software
____6. Physical Layer F. Decryption
____7. BNC Connector G. UDP
____8. ST Connector H. CSMA/CD
I. Bit Stream
J. Dialogue Control
3. If you wish to change your answer place an x mark on your previous answer and
write your preferred answer

Knowledge Assessment for Hardware and Network Servicing _L_III V_1 (Oct. 2017)