Aditya Sujata More

Mobile No: 7506380013 Email Id: adimore783@gmail.com

Address: Wing A, Room No- 403, Madan Heights, Near Prisha Apartment Rabale 400701

Overview:

To be an intrinsic part of the hospitality sector and make a difference for achieving companies’
objective and increase organization profitability.

Qualification:

● Passed BSc hospitality Studies from Mumbai University in the year of 2019.
● Passed HSC from Maharashtra Board in the year of 2016.
● Passed SSC from Maharashtra Board in the year of 2014.

Additional Qualification:

● I certified in Basic Computer Courses (MS-CIT).

● 6 months Industrial Training “Taj Mahal Palace” Mumbai.

Experience: 05
Company Name: SmartQ- A Compass Group Company
Designation: Senior Operation Executive and Currently working as ARM
Location: Mumbai
Period: Mar 2021

Job Role:
• Oversee all café operations, focusing on efficient vendor management and supply
chain coordination.
• Generate detailed weekly and monthly operational reports for performance analysis
and improvements.
• Manage a team of over 40 staff members, ensuring smooth day-to-day operations
and effective service delivery.
• Supervise and monitor all maintenance and operational activities to maintain high
service standards.
• Train and develop managerial skills in staff to ensure the cafeteria runs effectively
and efficiently.
• Analyze workflow and processes to optimize efficiency and reduce bottlenecks.
• Ensure strict adherence to quality parameters during operations, maintaining
consistency in food safety and hygiene standards.
• Provide on-the-job training to team members and vendors, ensuring high
performance and service quality.
 Aditya Sujata More
Mobile No: 7506380013 Email Id: adimore783@gmail.com

Address: Wing A, Room No- 403, Madan Heights, Near Prisha Apartment Rabale 400701

• Plan and execute pop-up counters at client locations, ensuring seamless setup and
coordination.
• Lead vendor onboarding processes, negotiating commercial terms to align with
operational needs and budget constraints.
• Coordinate inventory management and supply chain logistics to ensure timely and
efficient delivery of raw materials.
• Collaborate with suppliers to streamline procurement and ensure the availability of
high-quality ingredients.
• Monitor stock levels, track vendor performance, and implement cost-effective
purchasing strategies to control operational costs.

Experience: 04
Company Name: CMA CGM A French shipping and logistics company
Designation: Associate
Location: Mumbai
Period: Mar 2021 to Feb 2022

Job Role
• Logistics Coordination: Assisted in managing day-to-day logistics operations,
including coordinating shipments, tracking cargo movements, and ensuring timely
delivery of goods.
• Documentation & Compliance: Handled shipping documents such as bills of lading,
invoices, and export declarations, ensuring compliance with international shipping
regulations and company policies.
• Client Communication: Served as a point of contact for clients, addressing their
queries related to shipment status, schedules, and documentation, and providing
timely updates on cargo movements.
• Data Management & Reporting: Maintained accurate records of shipments, created
reports on cargo movements, and monitored key performance indicators to support
operational efficiency.
• Collaboration with Internal Teams: Worked closely with cross-functional teams,
including customs, warehousing, and sales departments, to streamline operations
and resolve any issues related to shipments.
• Issue Resolution: Identified and resolved operational challenges such as delays,
discrepancies, or misrouted cargo, minimizing disruptions to the supply chain.
• Process Improvement: Contributed to the development and optimization of
operational processes to enhance efficiency and reduce costs within the shipping
and logistics workflow.
 Aditya Sujata More
Mobile No: 7506380013 Email Id: adimore783@gmail.com

Address: Wing A, Room No- 403, Madan Heights, Near Prisha Apartment Rabale 400701

Experience: 03
Company Name: Zomato
Designation: Help Desk Associate
Location: Mumbai
Period: July 2018 to June 2020

Job Role

• Customer Support: Provided prompt and efficient customer service, addressing

inquiries related to food orders, delivery issues, and restaurant listings via chat,
email, and phone.
• Issue Resolution: Resolved escalated customer complaints, ensuring customer
satisfaction through effective communication and problem-solving.
• Order Management: Assisted in tracking, modifying, and cancelling orders,
coordinating with delivery partners and restaurants to ensure smooth order
processing.
• Data Entry & Reporting: Maintained detailed logs of customer interactions, feedback,
and issue resolutions in Zomato's CRM system for tracking and process
improvement.
• Technical Support: Offered guidance to users facing difficulties with Zomato’s mobile
application or website, providing troubleshooting assistance for technical issues.
• Collaborative Efforts: Worked closely with internal teams such as Operations,
Delivery, and Product to provide feedback on recurring customer issues and
suggestions for process improvements.
• Customer Feedback Collection: Actively gathered and documented user feedback to
help improve service quality and customer experience.

Experience: 02
Company Name: The Taj Mahal Palace
Designation: Internship Stewards
Location: Mumbai Colaba
Period: September 2018 to June 2020
 Aditya Sujata More
Mobile No: 7506380013 Email Id: adimore783@gmail.com

Address: Wing A, Room No- 403, Madan Heights, Near Prisha Apartment Rabale 400701

Job Role:

• Guest Service: - Delivered exceptional dining experiences by providing courteous,

attentive, and personalized service to guests in the hotel’s fine dining and banquet
facilities.
• Table Setting & Presentation: - Set up and maintained dining areas, ensuring tables
were properly arranged with elegant tableware, linens, and décor to match the
hotel’s high standards.
• Order Management: - Took guest orders accurately, relayed them to the kitchen staff,
and ensured timely and correct delivery of food and beverages to tables.
• Food & Beverage Knowledge: - Acquired in-depth knowledge of the menu, including
ingredients, preparation methods, and beverage pairings, to provide
recommendations and enhance guest satisfaction.
• Cleanliness & Hygiene: - Maintained cleanliness and hygiene standards in dining
areas, adhering to the hotel's strict protocols for food safety and sanitation.
• Team Collaboration: - Worked closely with chefs, sommeliers, and fellow staff to
ensure smooth operations during service hours, especially during high-profile events
and busy periods.
• Complaint Resolution: - Handled guest inquiries and complaints with
professionalism and promptness, ensuring a positive resolution to maintain the
hotel's prestigious reputation.
• Look after Daily sales and achieve Monthly sales Targets.

Experience: 01
Company Name: All India Bakchod
Designation: Internship Content Writer
Location: Bandra
Period: March 2016 to September 2017

Job Role:

• Scriptwriting & Content Development: - Created engaging and humorous scripts for
digital videos, sketches, and stand-up comedy shows, aligning with AIB’s signature
satirical tone and style.
• Collaborative Projects: - Worked closely with creative teams, including writers,
comedians, and producers, to brainstorm, write, and refine content ideas.
• Social media & Digital Presence: - Contributed to AIB's social media presence by
writing witty, shareable content for various platforms, including Twitter, Facebook,
and YouTube.
 Aditya Sujata More
Mobile No: 7506380013 Email Id: adimore783@gmail.com

Address: Wing A, Room No- 403, Madan Heights, Near Prisha Apartment Rabale 400701

• Research & Trend Analysis: - Stayed updated on current events and pop culture to
incorporate timely and relevant topics into scripts and content.
• Brand Collaborations: - Assisted in developing content for brand-sponsored projects,
ensuring seamless integration of marketing messages without compromising
entertainment value.
• Editing & Proofreading: - Reviewed scripts and written content for quality, accuracy,
and humour, ensuring a high standard of content output.

Personal Profile:

Name: Aditya Sujata More

Date of Birth: 04/12/1997
Language known: English, Marathi, Hindi
Nationality: Indian
Marital Status: Single

Declaration:

I hereby declare that the information furnished above is true the best of my knowledge

(Aditya Sujata More)