Aman Singh E-Mail : amansingh4822@gmail.

com

Dinesh Nagar
Ghaziabad 245304 Contact no: +91 8076637857
.

Career Objectives:
To work in a challenging environment that provides me ample opportunities for professional and personal
development, this gets the best out of me with proper guidance while adding value to the organization.

Professional experience :
A) Select Source International Feb 2020 to till date
Inside Sales Executive/ Business development Associate

o Responsible for transforming leads into sales, managing and closing existing deals while cultivating,
qualifying and developing new opportunities.
o Proven success prospecting, building a pipeline, moving opportunities through the sales cycle, proposing,
discussing solutions with decision-makers.
o Identify prospects utilizing creative lead-generating techniques and maintain productive working relationships
with existing customers.
o Proficient in phone sales including up-selling, appointment setting and cold calling.
o Transform leads into productive business outcomes; manage and close existing deals while cultivating,
qualifying and developing new opportunities.
o Increasing sales and average transaction size through up-selling, add-on sales and cross-selling; meeting or
exceeding quarterly/annual targets.
o Responsible for meeting or exceeding monthly metrics such as setting appointments, lead conversions and
identifying new prospects.

B) Peoplescout October 2017 till March 2019

Sr. Recruiting coordinator
• Performing recruitment functions for a wide variety of client Assisting with screening applicants, sourcing
resumes, coordinating phone interviews
• Building strong relationship with candidates (both internal and external), ensure optimal candidate experience,
positively represent clients opportunity and employment brand. Provide regular updates to the hiring manager
regarding candidate status.

• Executing sourcing via existing and emerging channels using traditional and advanced communications tools (e
g: - social media, text campaigns, telephone networking, users groups and other in-person networking activities)
to identify and obtain information about potential candidates

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 • Qualifying all candidates (including direct applications and internal candidates) to determine if candidate should
be considered by recruiter for the position.

• Establishing and maintain a network of top talent for key roles.

• Conduct screening interviews, in person and or via telephone.
• Leading and manage the candidate interview, offer and related process
• Managing offer process. Work with the hiring manager to discuss the compensation package, level and start
date to be presented to candidate. Obtain all necessary documentation and approvals prior to presenting offer
to the candidates

• Facilitating Functions of the hiring process including pre-employment resume screening, scheduling, test
administration, interviewing, requisition management and role play assessments
• Adhering to clients RPO standard operating procedures (SOPs) and ensure compliance with legal requirements
and labor laws.
• Performing recruitment functions for a wide variety of clients.
• Assisting with screening applicants, sourcing resumes, coordinating phone interviews
• Building strong relationship with candidates (both internal and external), ensure optimal candidate experience,
positively represent clients opportunity and employment brand. Provide regular updates to the hiring manager
regarding candidate status.
• Executing sourcing via existing and emerging channels using traditional and advanced communications tools (e
g: - social media, text campaigns, telephone networking, users groups and other in-person networking activities)
to identify and obtain information about potential candidates
• Qualifying all candidates (including direct applications and internal candidates) to determine if candidate should
be considered by recruiter for the position.
• Establishing and maintain a network of top talent for key roles
• Conduct screening interviews, in person and or via telephone.
• Leading and manage the candidate interview, offer and related process
• Managing offer process. Work with the hiring manager to discuss the compensation package, level and start
date to be presented to candidate. Obtain all necessary documentation and approvals prior to presenting offer
to the candidates
• Facilitating Functions of the hiring process including pre-employment resume screening, scheduling, test
administration, interviewing, requisition management and role play assessments
• Adhering to clients RPO standard operating procedures (SOPs) and ensure compliance with legal requirements
and labour laws.

C) Convergys
Customer service

Roles and Responsibilities :-

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Handling inbound call for credit cards/banking and render accurate customer service to Citibank customers
Rendering service to Citibank customers and ensuring satisfactory resolution to all the queries of the customers
are provided

Core Responsibilities
Ensuring customer service excellence
Displaying complete onus to the customers query/problems
Delivering service with requisite with courtesy and accuracy
Nil Defects (100% adherence to the product and process)
Ensuring Nil customer complaints
Ensuring excellent SLS scores
Escalating/highlighting customers problems
Adherence to service and sales compliance
Cross selling/upselling on set products
Ensuring process efficiency by achieving set targets of call quality

Educational Qualifications:
COURSE OF BOARD/ NAME OF YEAR OF PERCENTAGE
STUDY UNIVERSITY INSTITUTION PASSING OBTAINED

Madurai Kamraj
B.com Madurai University 2016 69.6
university

St. Xavier's High

12th Matriculation School 2013 59

St.Xavier's high
th
10 Matriculation School 2011 80

Management Software Skills :

• Knowledge of SPSS, Google Analytics and Internet Application

• Basic level in SAP
• Computer languages like C,C++,Java.
• CRM
• MS Word, MS Excel, MS PowerPoint

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Achievements :

• Elected as a Captain for School and College level Basketball Tournaments.

• Rewarded with trophy for achieving sales targets.
• Won silver medal in Basketball conducted by MUTA organization.
Extra Curricular Activities:
• Supporting friends who are doing projects related to Marketing Management.
• Understanding the Indian market research
• Participated in Paper Presentation held at VOC College, Tuticorin.

In-plant Training:
• Undergone In-Plant Training (4 Days) in HCL Career Development Centre, Chennai.

Project Details:
Title: “A Study on Customer perception towards service and quality in automobile industry” with
respect to TRIDENT AUTOMOBILES Pvt.LTD, Sankey Road, Bengaluru.
Status: Completed.
Description: The study was undertaken to know the perception level of the Hyundai car users. The survey
was conducted by collection from various consumers. Many have not preferred to buy Hyundai cars because of
perceptual error on cost and size aspects, so proper steps have been taken to improve the awareness of Hyundai cars.

Personal Details:
Gender : Male
Father’s Name : Lt Amarjit Singh
Mother’s Name: Varinder Kaur
Languages Known : English, Hindi (read & write)

Declaration:
I hereby declare that all the statements made in this application are true, complete and correct to the
best of my knowledge.
Place: Delhi Yours truthfully,

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(Aman Singh)