Hi KESHAV M!
Below is a quick summary of all the key facts you need to know about your credit card benefits & charges.
Your Card Features
Welcome Rewards on Discount on Rewards on
Gift Groceries Movies all purchases
Earn 2000 Reward Points on Earn 20 Reward Points for 10% discount (up to Rs.100) on Earn 1 Reward Point on every
making your first purchase every Rs.100 spent on grocery movie tickets at BookMyShow, Rs.100 spent on all purchases
within 30 days of Card issuance purchases (5% value back, up 15 times in a year (To avail offer except for fuel
& paying annual fee by due date to 1000 Reward Points every on BookMyShow, select RBL
month) Bank 10% Offer under Credit
Card offers and discounts)
Particulars Charges
Important Security Tips
Joining Fee NIL for Primary & Add-on cardholder
Never share your Card number, CVV,
Membership Fee Free for First year, Rs.500 second year Expiry Date, OTP, PIN with anyone
onwards
RBL Bank representatives will never ask to
Finance charges share your OTP for Card activation or for
(Retail purchases and Cash) any other concern
Charges imposed in case the payment is Interest rate up to 3.99% per month
not made in full and the outstanding is (47.88% per annum) If someone calls and asks you to share
carried to the next bill cycle OTP, it is a FRAUD Attempt. Beware!
Cash Withdrawal charges OTP SMS/ email will always include
Charges incurred in case there is a cash 2.5% of the cash amount (Min. Rs.500) merchant name and amount of transaction
withdrawal made via the Credit Card for reference
Overdue Penalty / Late Payment Fee
Penalty levied when the payment is past 15% of Total Amount Due (Min Rs.0/-
the due date and Max Rs.1,300/-) Quick Links
* W.e.f. February 1 2023: following late How to redeem Reward Points?
payment charges structure will be You earn Reward Points every time you use
applicable. your Card. These points can be redeemed
for flight and hotel bookings, gift vouchers,
Total Amount Late and a lot more. To redeem the Reward
Payment Fee Points, visit rblrewards.com.
Due (Rs.) (Rs.)
How to pay Credit Card dues?
Up to Rs. 100 NIL Pay your dues in time to avoid late fees. You
can choose from various payment options
Above Rs. 100 12.5% of total such as MyCard App, NEFT, UPI, Cash or
due amount Cheque.
Max Rs.
1,300/- How to check transaction details and
dues?
Keeping a track of all Card related
transactions has become easy. Simply use
Over Limit Penalty MyCard App to stay updated. Give us a
Charges imposed if card usage exceeds Rs.600 missed call on 7045 906 905 to download the
the assigned CC limit app.
Cash Payment at Branches How to contact customer service?
Charges on paying CC bill with cash at Rs.250/cash deposit transaction at RBL Our 24x7 customer service is readily
any RBL Bank branch Bank branch available to help you. Call us at 022 6232
7777 or write to us at
* Rs.100 / cash deposit transaction at cardservices@rblbank.com
RBL Bank branch effective 1st July'2022
How to raise Billing Disputes for
Service Charges resolution?
Service charges levied for transactions GST rate as prescribed by Govt. (18% You can email or send RBL Bank signed
as applicable) dispute form within 30 days of issuance of
statement, download form here
https://www.rblbank.com/download-
Minimum Amount Payable forms/credit-cards.
Minimum Amount Due to be paid at 5% of Total Amount Due (min Rs. 200),
each billing cycle new EMI debits for the month or any How to contact Grievance Redressal
previously unpaid EMI debits+GST Officer?
Mr. Vikas Nigam- You can call him at 022-
Credit Limit We shared this information in the 71432700 or email at
Welcome letter & Monthly statements principalnodalofficer@rblbank.com
shared every month
Our Complete postal address?
Card Services, RBL Bank Ltd., Unit 306-311,
3rd floor, JMD Megapolis, Sohna Road,
Available Credit Limit You can find this information in your
Sector-48, Gurugram, Haryana- 122018
Monthly statements shared every month
Cash Withdrawal Limit You can find this information in your
Monthly statements shared every month
Billing Statement Sent to you every month either in
physical or digital form (as per your
chosen preference)
Credit Cards offer interest-free credit period of up to 50 days. Ensure you make a payment against your Card outstanding by Payment Due
Date mentioned in your monthly statement to avoid interest charges. You can also choose to make payment of Minimum Amount Due. Please
note that interest is levied on the due amount in such cases.
45-Day Free Look Program. At RBL Bank, it’s always customer first!
In case you're not happy with our products or services, you can
discontinue it at any time. No conditions. No questions.
