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Maintenance Policies

The document describes the advantages of a maintenance policy, including preventive maintenance, low cost, scheduled and emergency assistance. It then details three types of policies: annual, semi-annual, and monthly, with different costs depending on the number of computers. Finally, it lists the included services such as hardware and software maintenance, repairs, installation of components, security, backups, and remote assistance.

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14 views2 pages

Maintenance Policies

The document describes the advantages of a maintenance policy, including preventive maintenance, low cost, scheduled and emergency assistance. It then details three types of policies: annual, semi-annual, and monthly, with different costs depending on the number of computers. Finally, it lists the included services such as hardware and software maintenance, repairs, installation of components, security, backups, and remote assistance.

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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Maintenance Policies

Advantages of a Maintenance Policy


• Preventive Maintenance, which precedes the loss of information and harm
operation.

• Low cost, by acquiring a Maintenance Policy saving a significant amount of


money since monthly payments are made thus ensuring the integrity of their
computer systems.

Scheduled Assistance, this will allow you to properly organize the day and time in
the ones where visits to the workplace are made, avoiding interruption of their activities
daily.

• Urgent Assistance, that is, regardless of the time or day it is requested, it is


assisted by phone or at the workplace.

• Reduce the need to have dedicated personnel for functions that


They have nothing to do with the company's reason for being.

Types of Service Policies

1.- Annual Policy


Maximum 2 computers $3,000.00 annually per PC
Maximum 4 computers $2,400.00 annually per PC
5 computers or more $1,800.00 annual per PC

2.- Semiannual Policy


Maximum 2 computers $1,800.00 per semester per PC
Maximum 4 computers $1,440.00 per semester per PC
5 computers and onward $1,080.00 per semester per PC

3.- Monthly Policy


Maximum 2 computers $300.00 per PC
Maximum 4 computers $240.00 per PC
5 computers and beyond $180.00 per piece
What services are included in a service policy?

Complete maintenance of your equipment


The annual service policy entitles you to complete maintenance of your equipment, including
physical cleaning inside and out, updating of its operating system, optimization of
resources and solutions for typical computer configuration problems.

Labor for all hardware repairs and upgrades


The maintenance contract includes the labor for all repairs that need to be made.
Make yourself part of your team during your term. Only the cost of necessary repairs will apply.

Installation and configuration of new hardware components


Like video and sound cards, network cards, modems, hard drives, RAM memory, and so on.
such as external hardware like printers, scanners, burners, video cameras.

Device conflict resolution


Reconfiguration of your internal and external hardware devices.

Installation, configuration and/or reinstallation of software


Installation and configuration of new programs acquired by the client, as well as
reconfiguration of its already installed programs.

Installation, configuration and troubleshooting of Internet access


Configuration and optimization of your Internet connection for faster browsing.

Detection and removal of viruses, trojans, spyware, and dialers


Complete cleaning of your system emphasizing the removal of any code
malicious and its consequences.

Implementation of a total security system


Protecting the corporate network from hacking intrusions that jeopardize it.
information.

Automation of preventive maintenance processes


Scheduling and automation of the most common maintenance tasks, such as
disk defragmentation, deletion of temporary files, and update of the
antivirus.

Backup of information
Backup of your data, operating system, and drivers on CD-ROM.

Maintenance and resolution of connectivity issues


Configuration and connectivity problem, as well as the connection of new equipment.

Remote assistance and maintenance


Take control of your team to resolve configuration and maintenance issues, in
wherever I am.

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