Educational program Management of Health Institutions

Full name of the student Cintya Teresa Alvarez Urquiza

Enrollment 164203

Group SE50

Full name of the subject Organizational Change Management

Full name of the advising teacher of

the matter Gabriel Martínez Cabrera

Number and topic of the activity Activity 3. Change Management

City Guanajuato, Guanajuato

Date October 3, 2022.

 Introduction

Change management is the transformation mechanism that helps to ensure

the success of different organizations through human change. The structures,

Strategies and culture help organizations make changes.

The environment, history, the tools, the techniques used for management

of the changes and how each of its members interact have some influence on

the expectations already set for the established and/or planned results.

Environmental modifications generate fundamental transformations that exert a

the effect of institutions represents new leadership opportunities and challenges, the

technological changes within health institutions are very fast and constant,

therefore, it is not only necessary to make technological changes, but also to change attitudes and

behaviors with the staff, when these modifications occur.

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Objective:
Apply the theoretical and practical knowledge acquired through implementation.
of a change plan providing an enriching proposal.

Instructions:
To carry out this activity, you should take into account the result of
diagnosis delivered as an activity in block No. 3, once the above has been considered,
develop what is requested in the following points:

Prepare a change plan document in which you integrate the following:

1.- Develop a text in which you argue the selection of the approach of
change management.
2.- Clearly, objectively, and logically explain the steps that would be taken to
cable for the implementation of the chosen approach.
3.-Develop a text in which you argue the selection of the strategic model.
of organizational development.
4.- Clearly, objectively, and based on evidence, explain the steps that would be taken to
end for the implementation of the chosen strategic model.
5.-Draft a conclusion in which you argue the benefits of the approach and the
strategic model, as well as what is expected from the implementation.

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 1.-Develop a text in which you argue the selection of the approach of
change management.

Continuing from the previous activity, in which we conducted a diagnosis on the

General Hospital Guanajuato 'Valentín García', in which a model was chosen that
Adjusts to the needs to provide improved and much more satisfying care.
for internal as well as external members.
According to the diagnosis and once the possible causal variables have been defined
the changes and having the present concept of innovation as a starting point, the
the next question that arises is to determine what the objectives are that
we aim to achieve through the introduction of changes or innovations within the
organization. The different objectives that usually drive the introduction of changes
we could group into two types of concepts: the economic one: which seeks an improvement
quickly improve the organization's competitive capacity and a culture-oriented approach
corporate, which focuses on the human resource of the institution.
According to Trompenaars (1993), a homogeneous culture may tend to be stubborn.
the changes, since members of a group with a common culture will tend to a
shared definition of the situations they experience, defining patterns of understanding
and systems of meanings in relation to status, hierarchy, and the relationships between the
personas (Consultant, 2010) and marking the way in which a group of
people usually solve problems and carry out their activities, generating a
framework of uncertainty that would facilitate everyday life. According to Vertiz (2008), the theories

dominants of the organization have provided guidance to see the phenomenon of

organizational change as a rational process, emphasizing the direction of change
from the strategic apex and is considered the principle of authority and decision-making
like the elements that can guarantee such change.
Day by day, the health sector faces different challenges; there are always new processes.
that influence their behavior and performance, here it is actually summarized
effectiveness and productivity achieved by the workers
Change management is not just about implementing new models of
management that could be just theories, consists, I believe, in taking advantage of the changes of everything

the institution's environment, members with that perception must be included to

anticipate changes and be at the forefront at all times.

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 2.- Clearly, objectively, and with reasoning, explain the steps that are
they would be carried out for the implementation of the chosen approach.

This research is carried out by collecting data to subsequently

choose the change, the diagnosis helps us to know which problems we should eliminate,
analyze these problems and with the feedback it is determined what action will be taken,
also evaluating the risks and each of the benefits.
It consists of 5 steps with a methodology to manage planned change:

Diagnosis: It was obtained through interviews and staff.

as a basis a questionnaire, which gave us the data we need to work on.

Analysis: It is carried out based on the results of the interviews.

Feedback: The results obtained from the exercise and once finished the
project, the positive contributions to the program will be announced, will be announced
To the staff, the points to work on to improve service internally and externally.

Action: Suggestions will be given for the changes. The resource managers
Humans will have the strategies of the change plan for improvement and to be able to increase.
the productivity and in this way, the services that are offered within the hospital
will improve.

Evaluation: According to Meyer and Rowan (1999), "organizations may try to change
constantly, but after a certain point in the structuring of an organizational field, the
the effect of individual change is to reduce the degree of diversity within the field,
evaluation gives us as a result that everything improved, we must return to the point of improvement, that is,

when the results tell us that everything went well, it is time to reanalyze, as it must
There is always an improvement to work on.

3.-Develop a text in which you argue the selection of the model

strategic organizational development.
Change management involves changing, beyond the personnel or the process, the mindset.
The organization and its leaders must also be different. Change must come.
accompanied by new and effective ways for all members to participate

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institution. To successfully manage change, it is necessary to include a greater
employee participation, after all, they are the ones who have the possibility
to successfully implement the change, they often may resist.
but if one works on communicating the reasons and the results that one wants to achieve it is
It is possible to set aside the resistance of the workers.

Techno-structural model:
Its purpose is to change the structure of the organization, administrative procedures,
tasks and an environmental reformulation, in other words, readjustments in the 'human system of
"behavior" either at a personal or group level. The needs of the organization may
to be that the objectives, the structure, information systems, facilities, conditions
environmental, incentive plan, and the administrative and operational procedures. In others
words, its approach is socio-technical since its modifications to the system are structural,
work, responsibility, and task and the relationships between the members.

This model is the chosen one because it adapts to the identified needs and the required improvements.
Some adjustments will be made to adapt it to the staff of the institution, according to the structure of
this.
Every change process tends to go through different stages that directly impact
about the behaviors of the group members. Little by little, the perception will be readjusted and the
conduct, to a different and better reality.

4.- Clearly, objectively, and substantively explain the steps that are
would be carried out for the implementation of the chosen strategic model
Communication: Every change management has a reason for being, a 'why'.
whose consistency is directly proportional to its credibility. Communication is a
two-way component: listening and speaking: inward towards the driving team of
Change and outward, the audience of change. It's not just about the message, the
technical devices, but rather the relationships through which it circulates, the quality of the word, its
opportunity and the messenger.
Impact analysis: If all change management involves breaking recurring patterns, the
conflict is not an accident but an integral part of change. If it is not possible to control the
future, yes it is the exercise of imagination of anticipating the impacts that any change
it will bring in people, the roles, the structure, the competencies, and from there design

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devices to mitigate unwanted effects.
Mobilization: Who are the actors involved or implicated in the change or
transformation?, what role do they occupy in the distribution of powers and authority?, what
Do interests get affected? What acceptance, indifference, or rejection does each one hold?
These influencers? How to reach each one? These are some of the questions.
that in this component it is proposed to work, on the idea that the organizational scene
it should also be read as a field where power or lack of power plays a role
Important. Who sponsors the change? We are not referring to self-organizations.
managed, but to a model of hierarchical stratification.
Emotional containment: From this component, emotions are worked on, the
moods, the climate that will favor or hinder the process of change.
Training and coaching. One of the key levers of trust is
precisely the possession of knowledge or the skills that enable the
members of the system in the new challenges that the new scenario may imply. The
Training and early education significantly reduce levels of anxiety
that are triggered in change processes.

5.- Develop a conclusion in which you argue the benefits of the approach and
the strategic model, as well as the expected implementation
Instructions
In recent years, the population in the health sector has increased significantly.
considered, for the same reason the modification is necessary regarding the way of
work within the institutions.
The purpose of this essay was to create a change plan through the
use of tools, in order to understand the situation of the institution
subject to study, during the present and based on the results obtained, it was confirmed
applying a strategic approach and model is of utmost importance, as it is where
They detected the weak areas; changes are necessary.
The benefits of the selected approach and strategic model, as well as what is expected from
the implementation, considering that change management is a process that is based on both
reflection as in the ongoing critical analysis, through which an individual and a group can
to come to appropriate their reality by comprehensively understanding the relationships that arise
in its labor and social dimension, the importance is based on the contribution of knowledge and
information that enables man to interpret change, as well as the dynamic processes that

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occur within them. From the above, we conclude that change management contributes to the process
of social development, has also provided alternatives to solve the problems of
imbalance within the educational institution, caused by the mismanagement of economic resources
and humans, with which a better quality of the services provided can be guaranteed.