Reservation Questionnaire
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ScribdTranslationsReservation Questionnaire
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ScribdTranslationsAccommodation Service Address
HOTEL
Reservations Department Questionnaire
1. What are the forms (channels) through which one receives a
hotel reservation request?
Personal (Direct or walk-in)
Telephones
the telegram
Telex (Allowed establishing communication between both parties and leaving a
written document on communication or data transfer
oFax
via the internet
What information does a reservation card include?
Entry date
Release date
The number of rooms requested
Name of the person who will occupy the room
the number of people who will occupy it
the type of room that is being reserved
Rate per night and what it includes
Payment method for the reservation
Means of transport used to reach the locality where it is located.
the hotel
Approximate time of arrival at the hotel
Name of the person who made the reservation
Reservation date
Special requests from the guest
Specify by which means it was carried out
What does a non-guaranteed confirmed reservation mean?
It is when the reservation is provisional, when the PAX does not give a sign they are given one.
arrival deadline. If the guest does not arrive by the cancellation time, the
the hotel is free to give the room another use.
4. What are the different ways in which it is guaranteed a
reservation?
When the guest makes a deposit for the first night of their stay or
provide your bank card details.
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Accommodation Service Address
5. What importance does the reservation number have?
It is a unique and non-transferable number assigned after completing the
reservation with the purpose of having control and being able to maintain
communication with the guest and inform them about their reservation
6. What is the procedure that is carried out when canceling a
reservation?
Upon receiving the cancellation request for a reservation, it must be verified.
first that the cancellation is within the time parameters that the
hotel policy indicating for cancellation without charge. If so, it will proceed
to the preparation of a cancellation slip, passing it to its capture in the
system. When the cancellation is captured, the name of the person should be noted
he canceled the reservation. Once the cancellation is processed in the system, it will be sealed.
"captured" file and it will be archived in the file of the day of arrival
corresponding.
7. Mention the causes that can generate overselling.
The main cause of "overbooking" is the perishable nature of the service.
hotelier, we all know that the rooms I don't sell today, I won't be able to
selling tomorrow, this causes in many cases that hoteliers carry out all
the possible efforts to secure the sale of each room every night.
Similarly, poor internal communication within the hotel and manual management
of the multiple distribution channels in hotels as a guest books
book the last available room online, directly through the website of
hotel and that same room is being booked by phone.
8. How many rooms are considered a group?
A group is generally considered to be reservations of at least 5 rooms.
and more
9. List 5 representative reports of the department of
reservations
Hotel guest report
Hotel occupancy report
Reservation report
Hotel activity report
Hotel cleaning report
10. Escribe los tipos de tarifas y planes con su descripción
Official rate: 'rack' is the maximum rate charged by the hotel.
Net or base rate: rate for advertising agencies, newspapers,
television stations, advertising media.
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Accommodation Service Directorate
Confirmed rate: this is what was informed to the client at the time of the reservation.
If upon arrival the guest does not have a room, a better category room is provided.
the same price.
Commercial fare: it has a discount on the counter fare, it is the one that
it is given to the regular customer or the traveler for work reasons
Special rate: it is for other hotels, journalists, company personnel
Family rate: they are partial waivers for the purpose of promoting the hotel
Tariff agreements: with clients who guarantee us a certain consumption
daily, weekly, or monthly, and we give it the same name as the company.
American Plan: includes accommodation and three meals
Bed and breakfast plan: Includes accommodation and buffet breakfast.
European plan: only includes room price, does not include meals.
Continental Plan: Accommodation and continental breakfast
11. Allotment is
The term ALLOTMENT refers to the quota or specific number of
rooms that a hotel puts up for sale, either through its direct channel of
sales (website), whether through a third party (OTA, GDS,...)
12. Cut off date is
The term CUT-OFF refers to the DEADLINE date by which a reservation can be made.
cancel. There may be fees, for example, that allow cancellation up to
the 48 hours prior to the arrival date. It would then be said that it has a cut-
off for 48 hours.
13. Release date refers to
In hospitality and transportation, release date is for the release of reserved spaces.
according to the clause contained in the contracts between the tour operator and the hotel or between
tour operator and carrier, in which a cutoff date is set for cancellations
reservations.
14. Blocking of rooms from the reservations point
implies that
The Pick Up implies that reception cannot make it available for sale.
the most common causes may be due to some breakdown, construction work, bad odors,
noise etc.
15. Rooming list is
In hospitality, English term for the relationship of assigned rooms to
individuals or groups, prepared at reception.
16. Master account is
The master accounts or folio (not an invoice) are opened to record extra expenses.
what the guest does during their stay, before the check-in occurs
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Accommodation Service Address
this sheet is loaded into the system with the data of your room, type of
room, number of guests, etc.
17. Key information and/or concepts that should be included in a
allotment contract
Contract validity (start and end dates)
Delimitation of the seasons (high, low)
Rates that will be applied by room type and season
Confirmed food plan
Rooms assigned in allotment
Cut-off date for season
Payment and/or credit conditions
Cancellation policies
Penalties in case of no-shows or late cancellations
18. What is a booking engine?
This instrument of the hotel industry, also known as engine of
reservation, is the program that enables guests to make their reservations through
the middle of any hotel's website, which is especially
important because most travelers prefer to do this process in the
web. The booking engine, as it is also known, is a management system
of reservations. That is, a method to carry commerce technology
electronic used by the OTA to the website of their hotel.
19. What is a hotel channel manager?
A hotel channel manager is a software solution that enables
hotel owners and other people who work in hotels manage their
property through various distribution channels from a single place. This
offers the option to adjust prices on hotel booking websites
third parties, without having to visit each platform individually.
20. OTA stands for 'Over-The-Air' and refers to the process of distributing software updates or configurations to devices wirelessly.
The acronym in English OTA (Online Travel Agency) refers to the agencies
of online travel, that is, the companies that sell accommodation, tickets,
travel packages, itineraries, and even car rentals in the modality
of e-commerce.
oBestday
oKayak
oBooking
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Lodging Service Address
21. Does the reservations department work with a PMS?
Proporciona dos nombres de PMS
Yes, the reservations department works with PMS, each hotel can have
a distinct one, it works by simplifying the management of reservations, saving time and
updating availability automatically. For example:
oOpera
Hotel Manager
22. Create an exercise related to availability calculation like the
what we worked on in class and you solve it. You must include the procedure.
how you arrive at each result, otherwise it doesn't count. (3 points: 1
point for scenario setup, 1 point procedure, 1 point
result).
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Lodging Service Address
References
1. Álvarez, N. (2015, January 9). OVERBOOKING. Management and Direction of
Hotels. Recovered of February
7 2022, of
Unable to access the provided URL for translation.
causes
2.Cordova, K. (2013, July 24). Concept and Formats of Hospitality.
Hostel. Recovered February
7 2022, of
Unable to access URL.
De-La-Hoteleria/925833.html
3.RESERVATIONS DEPARTMENT. (2014, May 25). Academy.
Recovered 7 from February 2022, from
Unable to access external content. Please provide the text you would like translated.
NES
4.Di Muro Pérez, Luis. (2017, December 30). TYPES OF RESERVATIONS, PLANS
ACCOMMODATION AND TYPES OF RATES. Retrieved February 7, 2022
Types of reservations plans
5.Marketing Team. (n.d.). Ranking of the best hotel PMS. NFON.
Retrieved February 7, 2022,eUnable to access content from the provided URL.
best-hotel-pms/
6.Larraiza, L. (2018, December 7). Main documents used in the
reception. Hospitality and tourism. Retrieved February 7, 2022, from
URL is not a translatable text.
the-reception/
7.O. (2018a, October 3). Booking engine: why is it so important for
my hotel? Omnibees. Retrieved February 7, 2022, from
https://omnibees.com/blog/en/2018/10/booking-engine-why-is-it-so-
important-to-me
This industry instrument...
process on the web.
8.O. (2020b, April 23). OTA Hotel: how can this association generate
profitability? Omnibees. Retrieved February 7, 2022, from
Unable to access the provided URL.
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Address of the Lodging Service
The acronym in English OT
To the modality of electronic commerce.
9.R. (2018a, August 16). CUT-OFF: DEFINITION. Hotelea Consulting,
Revenue Management consultancy for Hotels. Retrieved 7 of
February 2022, dandUnable to access or retrieve content from the provided URL.
10.R. (2018b, August 17). ALLOTMENT: DEFINITION. Hotelea Consulting,
Revenue Management Consulting for Hotels. Retrieved 7 of
February 2022, dandUnable to access content from URL.
11.Hotel Channel Manager: No. 1 Guide to Hotel
Channel Management! Revfine. Retrieved February 7, 2022, from
https://www.revfine.com/en/hotel-channel-manager/#what-is-hotel-
channel manager