Reception desk

It is responsible for collecting payments considering the different forms of payment and the
billing process, carry out the cash register closing for reception.

For this, the hotel must have; cash register, computer, drawer for
save money, box key, master key for the safes, keys of the
safes, guest luggage carriers, credit card machines,
seal of key delivered.
Payment priority consists of asking the guest upon arrival
check in at the hotel, the way you will settle your bill. Here the receptionist must
suggest the most convenient way for the hotel.
Priorities at entry; international credit card, credit card
national, effective.
Priorities for leaving; suggest cash, international credit card and
national.
The management of credit cards; in hospitality, it is managed that when you arrive
The guest is asked to register at reception, and is asked for their card to open a promissory note.
this way payment is guaranteed and an account is opened for the guest
he can charge all the expenses he wants, during the guest's stay
the promissory note remains open and upon leaving, it is closed. The procedure consists of requesting
the guest must sign the promissory note. The validity of the card must be observed,
compare the names on the credit card and the registration card, request the
sign the client and compare the signature on the card. During the guest's stay
The guest's account balance should be reviewed daily and at checkout.
the card is requested again to create a new voucher.
The handling of traveler's checks is a document that allows the guest
being able to travel without cash, this check is obtained by the guest in their place of origin
and will give access to pay for services and even exchange it for cash. This check does not
it has an expiration date. Traveler's checks must be issued only by
the banks authorized for this purpose and at their own expense, will be payable by their
main establishment by the branches or correspondents of the drawer in the
country or abroad. The check is issued by a financial institution that
It works like cash but is protected against loss or theft.
The checks
Hotels generally receive checks when guests stay at
through a company or organization, when it comes from a normal guest
checks are rarely received. The accounting department will notify the
reception desk and to the cashier the name of the company that can pay with
check. Regardless of whether the check comes from a company that has
public credit at the hotel, the cashier must also request authorization.
Coupons in the hotel industry consist of contracts made between the hotel and
some travel agency, in this way the guest acquires coupons through
from the travel agency and thus be able to pay for certain services and these will be charged
to the travel agency.
The management of petty cash is dependent on each hotel, as each hotel has
their policies, the most important points consist of the fact that it must be received and
delivered by each cashier at the beginning and end of the shift, the fund will not be integrated
for large amounts as a robbery or theft may occur, when there is
large amounts due to deposits made by guests, they
they must place it in the safe or in the security box.
The receipts for advance payment will be given when a guest makes a
payment or total payment, the guest will receive the original receipt and the cashier a copy and
The cashier will send that money to the guest's account. When the guest pays.
by advancing only the night without leaving an additional amount, you will not have the right to
an open account.
Room changes consist of several variables and the first thing that must be
to do is to notify the cashier. Then the following points:
In the reservation form of the guest, the number must be modified
room
If the program is connected to the Play TV system, it needs to be modified
connection to the new room, that is, to disconnect this customer from the room
previous and discharge in the new room
If the program is connected to the phone exchange, it is necessary to modify the
connection data, that is, deregister this customer from the previous room and
register in the new room
If the program is connected to the magnetic keys, it is necessary to change the
key and the connection to it
Charges to guest accounts, in some hotels, the cashier maintains
all invoices of guests on the guest's account. Any fee for
the bill must be based on some evidence signed by the guest, although
Some tests do not include the phone and the service signed by the guest. For
it is important that the guest has credit, that the charge has the name of
guest and their room number and that the signatures match on the charge and in the
registration.
The guest's checkout consists of the guest should go to the front desk.
check-in and later you will be asked for the key, to request the elements that are given to you
The guest was lent, and the guest will be given their account statement and will check it.
that everything is in order, the guest must provide their credit card so that
his account will be charged and the card will be returned along with the voucher.
prepare the corresponding invoice for the guest and the receptionist will ask the
guest who fills out a printed form for the hotel service evaluation and is given
bid farewell to the client in the friendliest way.

The cash report is based on preparing a report for each shift, where it must
contain returns, accounts receivable, adjustments, payments received, cash and
credit cards, some hotels do it computerized and in others
manually.
The handling of safety deposit boxes is an important issue, as the guest
They are putting belongings of great value, the hotels indicate that they do not take responsibility.
responsible for items that are not deposited in said safe box,
there are different ways to store valuable items of guests, such as
like the system of envelopes where the guest puts their belongings in an envelope,
the safety deposit boxes with double locks, these boxes are located near the
reception box and they open with the guest's key, the safety boxes in
each room, with a movable lock and an individual safe for each
room with electronic lock.
The audits consist of the thorough supervision of cash transactions.
that are carried out, this procedure takes place over a specific period of time, with
the objective of checking whether the accounting has been carried out correctly
all the cash received, as well as the balance that the account shows. The cash count
it is the activity that is carried out at the ATMs to, through the analysis of cash,
documents and recorded transactions, it is verified that all the
Transactions have been recorded correctly. The cash registers are located in
constant risk, given the nature of its operations, the inflows and outflows of
cash, they are prone to error if there is a wrong count of the amount
received or delivered, it is for this reason that a stocktaking is frequently carried out.
of cash register which is the physical counting of cash and documents (checks, receipts
credit and/or debit card payment) that has a cash register and its comparison with
the balance that the cash register in question must have according to its accounting record.