🏢 Company Network — trả lời mẫu (customer service)
1️. What products or services does your company provide?
👉 We provide customer support for online shopping.
2️. How many employees are there in your company?
👉 There are about 500 employees, including many customer service agents.
3️. Who do you report to in your company?
👉 I report to the customer service supervisor.
4️. Does your company have international partners?
👉 Yes, we work with global e-commerce companies.
5️. How do you stay connected with colleagues working remotely?
👉 We use Zoom, Slack, and email to stay in touch every day.
6️. What tools or platforms does your company use for communication?
👉 We use Zendesk, email, and live chat systems.
7️. How often do you have team meetings?
👉 We have meetings twice a week to update and solve problems.
8️. How does your company handle customer feedback?
👉 We collect feedback through surveys and tickets and report it to the quality team.
9️. What is the company’s main goal this year?
👉 Our main goal is to improve customer satisfaction and reduce response time.
10. What makes your company’s network strong?
👉 Good communication, teamwork, and a strong support system make it strong.
📈 Projects — trả lời mẫu (customer service)
1️. How do you start a new project?
👉 We start by understanding the customer issue and planning solutions.
2️. How do you measure a project’s success?
👉 We look at customer satisfaction scores and ticket resolution times.
3️. What was the most difficult project you’ve worked on?
👉 It was improving the system for handling urgent customer requests.
4️. How do you manage deadlines in a project?
👉 We set clear tasks and check progress daily.
5️. Do you prefer working on projects alone or in a team?
👉 I prefer working in a team because we share ideas and help each other.
6️. How do you handle problems or delays in a project?
👉 We discuss with the team, find solutions, and adjust the plan if needed.
7️. What software do you use to manage projects?
👉 We use Jira and Trello to track tasks and progress.
8️. How do you keep track of your progress in a project?
👉 I update task lists and report progress to my supervisor.
9️. What motivates you to complete a project?
👉 Helping customers and seeing improvements motivate me.
10. Have you ever led a project? How was the experience?
👉 Yes, I led a small project to improve chat response speed. It was a good learning experience.
⚖️Work-life Balance — trả lời mẫu (customer service)
1️. What does a typical workday look like for you?
👉 I answer customer emails and chats, solve problems, and report issues.
2️. Do you take regular breaks during the day?
👉 Yes, I take short breaks between shifts to rest my eyes and mind.
3️. How often do you take vacations?
👉 I usually take a few days off every 4–6 months.
4️.Do you work on weekends?
👉 Sometimes, because customer service often works on weekends.
5️. Does your company offer wellness programs?
👉 Yes, they offer stress management and health activities.
6️. What hobbies or activities help you relieve stress?
👉 I like reading, listening to music, and spending time with family.
7️. Do you think your company supports employee well-being?
👉 Yes, they provide good support and care about our mental health.
8️. How important is work-life balance to you?
👉 It’s essential because customer service can be stressful.
9️. Have you ever felt burnt out? How did you deal with it?
👉 Yes, I talked to my manager and took some days off to rest.
10. What advice would you give to someone struggling with work-life balance?
👉 I’d tell them to take regular breaks, set limits, and ask for help when needed.
Dễ học nhất
🏢 Company Network (Mạng lưới công ty)
1. What is your company’s name?
👉 It’s ABC Company.
2. Where is your office?
👉 It’s in Hanoi.
3. What does your team do?
👉 We help customers.
4. How big is your company?
👉 It’s big, about 500 people.
5. Do you work with other teams?
👉 Yes, we do.
6. How do you contact them?
👉 By email or chat.
7. Who is your boss?
👉 My team leader.
8. Do you have team meetings?
👉 Yes, every Monday at
9. What is your main task?
👉 Answer customer questions.
10. What is the company's goal?
👉 Make customers happy.
11. What do you think makes a good product or service?
A good product or service is reliable, useful, and affordable.
12. How do you handle customer complaints?
I listen carefully, empathize, and offer a solution.
13. What are the most common customer complaints?
Common complaints include slow service, poor quality, and mistakes in orders.
14. How do you ensure good customer service?
By training staff and maintaining clear communication.
15. What should you do if a customer is angry?
Stay calm, listen, and find a solution.
16. What is the best way to improve customer service?
Regular training and feedback collection from customers.
17. How do you follow up with customers after a sale?
Through emails, surveys, or phone calls.
18. How do you measure customer satisfaction?
Through surveys, ratings, and feedback forms.
19. How can you turn a negative experience into a positive one?
Apologize, offer compensation, and resolve the issue quickly.
20. How do you encourage customers to leave reviews?
By offering incentives or asking politely after a service.
21. What do you do if a customer leaves a bad review?
Address their concerns and offer a resolution.
📈 Projects (Dự án)
1️. What project are you working on?
👉 A customer service project.
2️. Do you work alone?
👉 No, in a team.
3️. How do you plan a project?
👉 We list all tasks.
4️. How do you track work?
👉 We use a task board.
5️. How do you meet deadlines?
👉 We work every day.
6️. What is hard in a project?
👉 Short time, many tasks.
7. What do you like about projects?
👉 Learning new things.
8. Have you led a project?
👉 Yes, one small project.
9️. What tools do you use?
👉 We use Trello.
10. How do you feel after a project?
👉 I feel happy and proud.
⚖️Work-life Balance (Cân bằng công việc-cuộc sống)
1️. What time do you work?
👉 9 a.m. to 6 p.m.
2️. Do you work weekends?
👉 Sometimes, yes.
3️. What do you do after work?
👉 I rest at home.
4️. Do you take breaks?
👉 Yes, short breaks.
5️. How often do you take a holiday?
👉 Twice a year.
6️. What helps you relax?
👉 Listening to music.
7️. Do you think balance is important?
👉 Yes, very important.
8. Have you felt stressed?
👉 Yes, sometimes.
9️. How do you reduce stress?
👉 I take a day off.
10. What is your tip for balance?
👉 Rest well and set limits.
