Communication Skills
Great — I see you’ve uploaded the Employability Skills – Class X NCERT PDF, and you
specifically want information on Communication Skills (Unit 1).
Here’s a structured summary of the Communication Skills unit from the book:
Unit 1: Communication Skills
🌐 Introduction
Communication = exchange of information, ideas, and feelings.
Effective communication is a crucial employability skill for personal and professional
success.
Session 1: Methods of Communication
Parts of communication:
1. Sender → sends message
2. Receiver → listens and understands
3. Feedback → completes the cycle
Common methods of communication:
Face-to-face: best, allows body language to support message.
E-mail: fast, low-cost, suitable for multiple recipients.
Notices/Posters: good for large groups.
Business meetings: group discussions, decision-making.
Other methods: phone calls, messaging, newsletters, blogs.
Choice depends on: audience, cost, importance, urgency.
Session 2: Verbal Communication
Includes sounds, words, language, and speech.
Types:
Interpersonal (one-to-one)
Written (letters, reports, SMS, social media)
Small group (team/board meetings, press conferences)
Public (speeches, campaigns)
Advantages: quick, interactive, clarifies ideas.
Disadvantages: misinterpretation possible if wrong words used.
Tips to improve verbal communication:
Think before you speak.
Speak clearly and concisely.
Be confident; maintain body language.
Session 3: Non-verbal Communication
Communication without words.
Types:
Facial expressions: smile, frown, etc.
Posture: upright = confidence.
Gestures/body language: e.g., raising hand to ask a question.
Touch: handshake, pat on back.
Space: formal vs. informal distance.
Eye contact: shows attentiveness.
Paralanguage: tone, pitch, volume.
Visuals: signs, symbols, charts, images.
Importance: 93% of communication is non-verbal (body + tone).
Session 4: Communication Cycle & Feedback
Feedback = Receiver’s response (positive, negative, or no feedback).
Good feedback should be:
Specific 📝
Timely ⏳
Polite 🤝
Supportive 🙌
Importance of feedback:
Validates effective listening.
Motivates people.
Improves performance and learning.
Session 5: Barriers to Effective Communication
Barriers:
1. Physical: noise, distance.
2. Linguistic: slang, jargon, unfamiliar language.
3. Interpersonal: stage fear, unwillingness to share.
4. Organisational: strict hierarchy, rigid rules.
5. Cultural: stereotypes, customs, beliefs.
To overcome barriers:
Use simple language.
Show respect.
Prefer face-to-face interaction.
Use visuals, translators if needed.
Session 6: Writing Skills – Parts of Speech
Writing is verbal communication in written form.
Rules of Capitalisation (TINS: Titles, I, Names, Start of sentence).
Punctuation marks (.,!? etc.).
Parts of speech:
Nouns, Pronouns, Verbs, Adjectives, Adverbs
Supporting: Articles, Prepositions, Conjunctions, Interjections
Session 7: Writing Skills – Sentences
Parts of a sentence: Subject + Verb + Object
Types:
Direct & Indirect objects
Active voice: subject does the action
Passive voice: subject receives the action
Other sentence forms:
Declarative (statement)
Interrogative (question)
Exclamatory (strong feelings)
Imperative (orders/requests)
Paragraphs: group of related sentences presenting one idea.
✅ Key Takeaways
Communication is multi-dimensional — verbal, non-verbal, and written.
Effective communication requires clarity, appropriateness, and active feedback.
Barriers exist, but can be overcome with respect, simplicity, and adaptability.
Writing skills (grammar, punctuation, sentence construction) are crucial in professional
settings.
👉 Wouldyou like me to also make a short set of revision notes (bullet-point “cheat sheet”) for
exam preparation on Communication Skills, or would you prefer a detailed mind map diagram
summarising the whole unit?
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1. Employability_Skills10.pdf
