Roshan Linel Dias • Muharraq, Bahrain •+973-37754261

• dias.linel@gmail.com
Information Technology Officer • https://www.linkedin.com/in/roshan-dias-6b023a22/
Personal Details:
• 3rd August 1982 ▪ Bahrain ▪ Indian
Male ▪ Divorced
Summary
Accomplished IT professional with comprehensive experience in managing information technology
functions, developing infrastructure, strengthening relationships with vendors and clients, networking,
system administration, and people management. Demonstrated expertise in leading and managing
diverse teams and ability to strengthen relationships with vendors, staff, management, and client to
achieve desired goals. Instrumental in establishing networking environment by designing system
configuration, directing system installation, defining, documenting, and enforcing system standards.
Well-versed in supporting cross-functional departments in various projects to improve productivity of
business processes. Prudent in identifying and resolving technical issues within time by
troubleshooting cloud and local infrastructure.

Technical Proficiencies
Platforms: MS Windows | MS Office (Excel – Word – PowerPoint) | MS Access | MS Visual Basic 6 | HTML5 |
CSS | JSON | DBMS | Networking | OS | Troubleshooting | Internet Applications.
Configuration: Azure virtual machines (VMs) | SQL | SharePoint | System Center | Microsoft IaaS and PaaS services
| Microsoft Azure Backup Agent for SQL database | Layer 2 & Layer 3 CISCO Switches | other Network
devices | CISCO firewall configurations | CISCO Layer 2 & Layer 3 switches with VLAN configurations
| Raid 1- 5 for HP, Dell & Lenovo Servers | DHCP scoping on Windows Server 2012.
Migrations: Microsoft Exchange 2003 to Exchange 2010 and Exchange 2013 | Exchange 2013 to Cloud
Exchange 2016 | ADS 2003 to ADS 2012 | Symantec Backup Exec 2012

Areas of Expertise: System Administration & Support | IT Management & Strategy | Data Centre Operations | Team
Development & Leadership | Networking & Security | Strategic Planning & Risk Mitigation | Client
and Vendor Relationship Management | Disaster Recovery & Business Continuity | Database &
Information Systems | Project & Operations Management | Business Process Improvement

Career Experience
Khalaifat Co. W.L.L, Bahrain Nov 2018 – Present
Senior Systems & Networking Engineer
Oversee and maintain the systems and core networks as well as conduct technology assessment according to the market
standards and guidelines for the company. Monitor and test security measures, including access authentication and
disaster recovery. Recommend improvements to network performance, capacity, and scalability and responsible ERP
systems meet the business requirements, targeted goals, and according to user demands. Configured on premises servers,
network devices and security. Develop and maintain documents related to security design, execution, and practices and
assist in creating policy and procedural manuals. Support in modifying reports by collaborating with the database
administrators and IT security teams.
• Reduced the time and cost of the goods preparation process by implementing a portable barcode scanner for
physical stock counting and reconciling with the inventory system.
• Improved business procedures by executing best practices in a working environment and utilised the ERP system
capabilities, while coordinating with the Khalaifat management.
• Increased the business process productivity by collaborating with the finance and operational departments in
various projects.
• Boosted company revenue by 70% by introducing online shopping for customers during current pandemic situation.
• Designed, developed, and effectively updated company website within time and according to the requirements.
• Identified and resolved complex issues within time by troubleshooting cloud and local infrastructure.

United Nations Environment Programme (Global Environmental Authority), Bahrain May 2016 – Oct 2018
Information & Communications Technology Officer
Configured and Monitored overall internal networking equipment of UN Environment and developed periodic reports of
various assign duties. Executed and effectively oversaw operations of overall technology infrastructure, including End-user
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 computing, DC, Network, Storage, Telephony, Service monitoring, Backup & Restoration, IT service desk, workstation
management. Ensured changes are performed to minimise overall disruption to existing business users. Maintained fixed
asset inventory and responsible for securing overall data of UN Environment. Supported and administered environment as
per IT security policy and ensured the availability, integrity, and security of all IT systems and infrastructure.
• Optimised the network performance by evaluating performance, configuring and identifying problems, and
scheduling upgrades, while coordinating with network architects.
• Coached and guided UN Environment staff regarding internal SAP systems, while resolving the complex issues by
collaborating with the respective support teams.
• Improved the communication process among the organisation and stakeholders by strengthening relationships
with the UN Country Participants.
• Enhanced change management procedures, information security, and quality standards across the organization.
• Minimised costs on using papers in the organisation by introducing an effective accounting system for printer users.
• Operated and efficiently configured the UN Environment’s internal networks, VPN trunks, internet.
• Saved company phone bill costs by transforming the analogy telephony system to VOIP phones.

Transworld Information Technology WLL (TWIT), Bahrain Oct 2008 – Apr 2016
Last designated as Assistant Manager – Information Technology (Outsourced)
Configured on premises VMWare & Hypervisor virtualized infrastructure that meets the client’s requirements. Configuration
of CISCO Layer 2 & Layer 3 switches with standard routing protocols. Analysed backup logs and file managed restoring
processes by supervising data backup of servers and ensured overall functions are maintained and efficiently working to
meet the company requirements. Supported IT infrastructure of clients, including hardware, software, desktop, data
network/servers, mobiles, and fixed telephony. Developed and maintained overall backup and recovery strategies, including
disaster recovery and business continuity.
• Ran the year-end financial process and performed database backups by supporting the staff with all core
applications at client sites, while liaising with the respective vendors.
• Established a disaster recovery site and mentored users regarding the management of ongoing operations by
designing and organising a business continuity program.
• Created new development opportunities for high-performing team members by developing a professional working
environment to increase team engagement.
• Planned work requests by coordinating with 2nd line help desk calls, while escalating problems to other team
member or reporting manager within time.
• Developed periodic reports of various tasks performed by the firewall by efficiently leading and managing the
internal firewall of clients.
• Reduced space and energy costs by introducing the Virtualisation infrastructure.

Additional Experience
Senior Systems Administrator, Information Technology – Hutchinson 3 Global Services Pvt. Ltd | Onsite Technical Consultant
(IT Outsourcing & Servicing) – IT Source India Tech Pvt. Ltd | Junior Field Service Engineer (IT Sales & Services) – Sanarc
InfoSystems Pvt. Ltd

Education & Credentials

Certifications
• Microsoft Certified Professional (MCP) in Windows XP/2003 Server.
• Microsoft Certified Systems Administrator (MCSA - messaging) with Exchange Server 2003.
• Completed Project Management Professional (PMP) Examination training through Edureka Institute.
• Preparing for ITIL v4 Certificate exam.

Awards
• 3rd place in the state level Science & Technology Quiz Competition - Bangalore
• 1st place in Hand made Art & Craft at the Global Institute – Bahrain
• Grabbed prizes in performing musical arts at school level
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