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Quality in All Aspects of An Organization: Customer Focus Total Employee Involvement Process Approach

Total Quality Management (TQM) is an organizational approach focused on continuous improvement of processes, products, and services to meet customer expectations. Key principles include customer focus, total employee involvement, process approach, continuous improvement, fact-based decision making, and an integrated system. TQM utilizes methods such as Six Sigma, Lean Management, and quality management systems like ISO 9001.

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7 views1 page

Quality in All Aspects of An Organization: Customer Focus Total Employee Involvement Process Approach

Total Quality Management (TQM) is an organizational approach focused on continuous improvement of processes, products, and services to meet customer expectations. Key principles include customer focus, total employee involvement, process approach, continuous improvement, fact-based decision making, and an integrated system. TQM utilizes methods such as Six Sigma, Lean Management, and quality management systems like ISO 9001.

Uploaded by

moonahish27
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Total Quality Management (TQM) is a comprehensive

approach to ensuring quality in all aspects of an


organization. It focuses on continuously improving processes,
products, and services to meet or exceed customer
expectations. TQM involves the participation of everyone in
the organization, from top management to employees, in
the quality improvement process.
Here are the key principles of TQM:
 Customer Focus: Understanding and meeting customer
needs is central to TQM.
 Total Employee Involvement: All employees contribute
to improving processes and quality.
 Process Approach: Emphasis is placed on managing and
improving processes to achieve desired results
efficiently.
 Continuous Improvement: Organizations strive to
improve quality through ongoing efforts.
 Fact-Based Decision Making: Data and analysis guide
decisions to improve quality and performance.
 Integrated System: Quality is embedded into the
organization’s culture, vision, and processes.
TQM methods often include tools like Six Sigma, Lean
Management, and quality management systems like ISO
9001.

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